Having been a professional for 38 years in the new and used automobile industry I had the…read moreexperience of needing a used car for my step son and we saw a 2008 Lexus ES350 passing by Royal Auto Stopped and "Moe" the owner assisted us. We decided on that car and I must say we received a 5 star experience We had visited many other local used car dealerships and most were text book shady experiences We purchased the car and things were great until approximately 16 days later we experienced a transmission failure. The AZ Used can lemon law is 15 days or 500 miles. We were out on both as we had 1000 miles and 2 days past the warranty from purchase I have seen this a million times in my career now knowing this repair is costly assuming $2800 repair bill min The transmission failed on I10 in Tempe. I called Moe and not only did he offer to help he literally drove immediately to the location of the break down. This man shows up with computer equipment and diagnosed the break down and arranged for the vehicle to be taken to his dealership. I knew legally there wasn't a thing we could do and there was no way that there was an issue when we purchased it. Moe told us the law and then estimated the repair costs $ 2800 retail. Knowing vehicles all my life Moe is as honest as they come. My step son no way could come up the $2800 cash needed after just using 2k cash down payment Moe arranged for us to only pay half the cost at a "wholesale dealer cost " not retail and let us make payments to him for the repair. So this man ate the cost up front at his facility refusing to use a " rebuilt " transmission and only insisting on an original transmission Knowing the auto industry Moe legally and morally didn't have to do a single thing for us. His obligation was fulfilled legally Royal Auto Group has to be the ONLY stand up used car dealer in the Greater Phoenix area rest assured He is truly a "CLASS ACT" and isn't like any other used car dealer. The place is immaculate and so down to earth and is as Professional as they come I highly recommend this place. You can't lose as Moe is there "After the sale". I Was also impressed with the selection of cars. All front line vehicles

In the past I've been lucky with dealer service advisors and mangers until recent changes in…read moremanagement. A friend recommended Brian Kirk at Royal Auto Group. Every mechanic was welcoming; the shop manager, Moe, introduced himself. Never felt more valuable at a service center. And they treated me like I had a brain (not like a silly woman who doesn't know anything about cars) and explained/showed what was wrong and why I needed other repairs. Did the basics today, oil and tires. Got incredibly reasonable quotes from Brian (owns space at Royal Auto) for struts (leaking. Badly.) and shocks; motor mount; and tyranny mount. He also ranked the quotes on what needs to be done first, second, etc. Will also be doing tire sensor and a couple other things. I found my forever car doctor. Thanks, Brian.

Thank You Jose T. For always helping me out with my car oil and tires before my road trip. Great…read moreservice as always,Happy 4th.

GREAT Service department adviser, Cesar, and Tijerino,…read morealways pro and polite. Recommended

I am not happy with consolidated auto, I brought a suv and right off the lot it breaks down and…read moreit's been in the shop for weeks, if a engine needs to be replaced shouldn't that happen before you sell the vehicle? then when I get it back it breaks down again, then they do the blame game on the consumer, I hoped I could have the piece of mind when I buy from a dealership that they sell me a solid vehicle, not one with a lot of issues...a warranty is only as good as the dealership, I wouldn't not refer them to anyone. I don't know what is going on with them don't they do inspections or are they trying to get away with something? They think you know nothing about vehicles and they treat you as such. If I buy a vehicle I would and want to drive it in good working condition.

I would like to take a moment to give a big GOD BLESS YOU to Consolidated. They are a fair…read morebusiness run by real people. If you are looking for a car, try CONSOLIDATED... Tanya B

I highly recommend Cory Miller at Centennial Leasing & Sales. After weeks of struggling to get…read moreapproved--with no credit history, no co-signer, and no trade-in--I was only offered very high interest rates on older cars. Cory completely turned things around. He found me a low-mileage 2025 Kia Soul LX still under warranty and worked directly with my credit union to secure a much better loan at 9.6% for 63 months. What really stood out was his level of care--after the purchase, he sat with me in the car, walked me through the features, helped me customize the settings, and even linked my phone. He made the entire process easy, stress-free, and actually enjoyable. If you think your situation is tough, Cory is the person to call!

Low to no pressure sales. Incredible selection of vehicles. This was as close to a no brainer car…read morepurchase as I've EVER had. My sales person took me out to drive several vehicles, of my choosing, and could tell immediately which one I loved. The price was very fair. It also helped that they worked directly with my credit union. I will be recommending them to friends and family.

Terrible sales workers. They have no clue how to answer your questions and communication is trash…read more I test drove a charger and it had multiple issues! After telling me if was getting fixed I asked to inspect the vehicle while it was on the lift. Not a single response since then. They know their cars are shit. Avoid this place.

worst experience ever. Owner sold me his personal truck and was told it was maintained and cared…read morefor. A day after I bought it the truck didn't stop rattling and needed an alignment, and new rotor. This still didn't stop the rattle and was told it needed new tire. I fixed this then 1 month later my engine light came on which entailed a complete engine overhaul. i contacted them to help me out but was refused. I have now spent over $7,000 in labor because I was able to get my parts for cost. This is the shadiest auto dealership ever. Do not deal with this place. I'm warning you and take my word. They will act like your best friend and when crap hits the fan they want nothing to do with you and will completely ignore your calls.

Always on point! Excellent service! Open Saturday's which is a big plus! Aaron Baez is a wonderful…read moreService Advisor! I never worry about my car..

I highly recommend using Sam Lemus as your service advisor. He is very knowledgeable, efficient,…read moreand always very communicative throughout my service visits. Thanks Sam!

i would like to retract prior review and give this company a 5 star review. Fernando and his team…read moreworked around the clock and got us in an almost brand new Nissan Rogue. They really helped us out and remedied the situation I would definitely recommend this car lot. We wouldnt go anywhere else to purchase a car. Thank you from the bottom of my heart, you kept your promise and I apologize for overreacting; hope you can forgive my reaction.

From the owner: We specialize in helping customers get approved fast, even with bad credit or no credit history…read more Our focus is on affordable used cars, low down payment options, and simple financing solutions that help you drive away the same day. We work with real budgets and real situations, making car buying easy and stress-free for drivers in Phoenix.

'Everything! Steven is the go to guy for service he had ny car back to me in less than a week!…read more Master cylinder hydraulic system went bottoms up, he replaced it all and fixed another problem. They have been fair with everything i've had fixed. Its a 2004, so its bound to have some issues. But its a beautiful car, I'm happy as can be! I am not someone who gives positive reviews to someone who I think has ripped me off. This is my 3rd car purchased @ autohouse. I will go back for my 4th car. Its all about Loyalty. 'Anyone who has problems with anyone @ Autohouse, imo, has an attitude and needs to adjust it because these people are here to help you!

Dishonest and Unprofessional from Start to Finish!…read more My experience with Auto House Tempe was extremely disappointing and frustrating from beginning to end. I encountered misleading advertising, pressure tactics, and a complete lack of professionalism from the salesman (Grant), the manager, and the finance department manager. The vehicle was advertised on Cars.com at a low price, but once I arrived, I was told that price only applied if you had a trade-in and financed through them. They claimed Cars.com is a third-party provider and that they "couldn't include the fine print." That alone felt deceptive. On top of that, they added $1,700 in mandatory upgrades that were not disclosed in the advertised price. These upgrades were not optional--you had to pay them, which significantly changed the real cost of the car. During my first visit, they pressured me to sign a deal based solely on a monthly payment. I was very clear that I wanted to negotiate based on the advertised price, not a payment. After a lot of back-and-forth, we finally reached numbers I was comfortable with. When I returned for the second visit, they demanded a deposit before providing full, detailed paperwork. I have never purchased a car where I was asked for a deposit before reviewing the complete deal--this was a huge red flag. They also required signing an "as-is" agreement. I asked reasonable questions: * What happens if I drive off the lot and the car turns out to be a lemon? * Is there an inspection report? * Is there any base warranty? The manager assured me yes and promised to email the inspection report and warranty details the next day. It has now been five days, and I've received nothing. I also texted the salesperson and got no response. I recently moved here from California, and I can confidently say this type of business practice would never fly there. I'm shocked this dealership is still operating the way it does. Buyers should be extremely cautious. Do yourself a favor and do not go to Auto House Tempe.