Each time I go to BMW on camelback Ricardo my service advisor takes great care of me . He makes sure I know what's going on at all times. He even got me a loaner once in blue because he knows I have a blue suv , that was cool for him to think of that detail . Thank you read more

Chapman BMW on Camelback - Car Dealers Near Me - Phoenix, Arizona

My honest review The folks at Chapman BMW on camelback are amazing. Who knew car buying would be fun and stress free. No really! Of all the other car buying trips my husband and I have ever made - they are no where near what we experienced at Chapman Camelback BMW. Stellar! A friend shared with me her amazing customer experience with Sal! He's nothing short of fantastic! The level of care, attention and humor. Sal is invaluable. And then there was Aaron K who also had a good sense of humor and patience to help me with my Sirius XM issues and of course our salesman Jonathan who was great and also had a good sense of humor. Do you see how humor is everything here! We could not be more pleased to be a part of the family at Chapman BMW Camelback. I will sing their praises from way up high...or as high as my 5'2 stature will get me! Melissa read more

2/27/2026 I recently took my vehicle in for an alignment at Chapman BMW on Camelback, and I had an excellent experience from start to finish. Nick Rempel was my service representative, and he was friendly, knowledgeable, and efficient in getting my vehicle checked in and maintenance started right away. During the multi-point inspection, the technician identified an issue that could have become a larger problem if left unaddressed. I truly appreciated that it was caught early. Nick took the time to clearly explain the concern and provided a detailed quote--without any high-pressure sales tactics. Since the repair was not urgent, he helped me schedule the service for the following week. I'll be using my extended warranty company for the repair, and Nick is very experienced and knowledgeable in working with extended warranty providers, which gave me additional confidence in the process. Overall, I had a great experience at Chapman BMW. They have earned my trust, and they will be my preferred service dealer moving forward. I also appreciate that they do not charge a 3% fee for credit card payments like some other BMW locations. *****Highly recommend Chapman BMW on Camelback and Nick Rempel! read more

Mike was excellent a breeze to work with! Chapman BMW is great, bot 35 cars from them (no kidding!) read more

i went into Chapman for an oil change. My advisor, Nick, kept me informed and updated through the entire process and optional service suggestions and discounted service plans available to me. read more

Chapman BMW, Alejandro, the absolute best car buying experience yet. I've bought more cars than I can count and these guys nailed it. Professional, knowledgeable, and of course, a BMW! I highly recommend Alejandro and Chapman BMW. You won't be disappointed. read more

Chapman BMW on Camelback - 2026 X5 M60i - Car Dealers Near Me - Phoenix, Arizona

The three star rating is the average of one star for the service department and five stars for advisor Ricardo Garcia. If I ever own another BMW, and that's a big if, I'd use them strictly for warranty work since they are conveniently located to me and you can force them to fix problems under warranty. I've owned 5 BMWs and I'm half an inch away from being done with the brand. There are way too many brands out there to be jerked around by incompetent service departments. Ricardo is an excellent advisor and was recently able to get a problem fixed for me that had my usual advisor and the rest of the department stumped. He's an excellent communicator and advisor. Other than Ricardo I wouldn't touch these guys with a 10' pole. The moment the warranty expires head to a shop like Pitstop on 7th Avenue and ask for Angel who actually knows how to fix cars. read more

I received professional and seamless customer service. Aaron assured my vehicle's service information was clear and concise.

Brought my m5CS in to check on a few noises and the team took care of me like family. Mike in service was great and I will be bringing back all my cars to Chapman BMW on camelback after my very positive experience. 10/10. read more

Chapman BMW on Camelback - Car Dealers Near Me - Phoenix, Arizona

I have been very blessed to have many BMWs experiences in my life. My first BMW was a 323 Coupe, then a X3, 550i, X5 Diesel and now a X5M60i. With all of these cars over the years, I have come across many Service Advisors. But none of them went above and beyond like Mitch Timothy has done. I recently purchased a 24 X5 M60i outside of Chapman and noticed some wear and tear that should not have been there for a car less than 3000 miles. I could see the airbag outline on the driver's side dash as well as some coils on the heated center console arm rests. Every time I went into the car, it really bothered me and was very frustrated. So I decided to go down to Chapman where I was servicing my cars over the years and asked to speak to a Manager about it. By luck, Mitch was coming outside and asked if I needed assistance. I said I wanted to talk to a Manager because this shouldn't be happening with a new car. He immediately said "oh you are seeing the coils on the console"? Yeah it is a non issue and we will do our best to get it replaced. I said well the dashboard shouldn't be doing this and he was truthful and said it is a 50/50 shot to get that replaced but willing to do so. I said can you be my Service Advisor because no one has even gone as far as that. And then Mitch took over. He kept me in the loop the entire process via text and calls. Told me I was approved for a new dash also. There was one minor part on back order so kept the loaner for a week or so but I didn't mind at all. Mitch is a true asset to Chapman BMW on Camelback and BMW North America. He understands what true customer service is and not just talk. He is a pleasure to work with and want to say thank you for making my car whole again. read more

I've worked with Steve Murphy for years and he is the best representation of BMW. Not only is Steve super knowledgeable, but he is also really great at finding exactly what you want, with the deal you want it at. I live in Chandler, right next to Chapman Chandler, but still go all the way to this location specifically to work with Steve. He will deliver the highest level of service every single time. This was my second personal BMW purchase from Steve and somehow this experience was better than the last. I am elated with my new purchase! read more

They worked hard to find me the perfect car at the best price. They truly offer a red carpet service. I was a client at a different dealership with my previous BMW for years and they couldn't compete with the price or the extra perks and services Chapman gave me read more

Friendly, professional service. Aaron Baez always explains what repairs are needed in a way that I can understand.

Mitch has always taken greate care of me and my car. I just had a normal service completed and he explaind everythign to me in advance and made sure I understood what was invloved. Great People - Grate Service! read more

Have been a customer of Chapman BMW for 30 years . They can be relied on for both the sale and service of the cars they sell.! have the nicest salesman-- Mike and always helpful service advisor- Mitch . it's a very friendly and welcoming company. read more

Nick was amazing and went above and beyond taking care of my vehicle!! My car was picked up and dropped off by 2 wonderful drivers as well. Very pleased with service! read more

A huge shout out to David N. who went beyond and above from the start of our discussion to the finish line to even picking me up to take me to the dealership. In the midst of a move,and the understanding that I wanted to do this all online and SMS, they did it. David actually was the one, and he was the one who reached out. Smooth and easy. The way it should be. All the time. read more

Mike was very professional, helpful, and kept me updated throughout the service process. Everything was handled smoothly and on time. I'm very satisfied with my experience read more

Went to pick up my car today at 5:45 pm. I had a coupon I received in the mail for $50 off of any service. I presented the coupon after I was given the invoice. I was told the discount can't be applied because the service has been invoiced. (Never heard of this in all my years of having my vehicle serviced at the dealership.) Annoyed, I said okay I'll come back tomorrow since it can't be done now. I live close by so coming back isn't that big of an issue but its an inconvenience. Then the guy says he will ask someone who has been there longer than him because there aren't any managers there. He comes back and tells me to come back tomorrow. I initially didn't want to return to this location for service because the last time I did, I was inappropriately charged for a loaner vehicle. I only discovered this after calling another location for service, where they told me they never charge for loaner vehicles. If the policy has changed in the last 2 1/2 years, I wouldn't know because I haven't needed one since then. Overall, tomorrow will be the last time I'm going to this location for service. *The guy who helped me is white tall thin and bald with a horseshoe hair pattern. Hopefully he's the only one who fits this description. On my way to pick up my vehicle. Before arriving I texted the advisor and asked for the coupon to be applied before I get there so I wouldn't have to deal with waiting. I was told it would be taken care of. I look at the invoice only a discount of $44.99 was applied. I tell the advisor $50 is to be applied and they respond with "It also says you have to present at time of write up. I won't charge you over $299.95 here when you pickup". Lol just shitty service all around. read more

Had an issue with an annoying rattle in the rear of my year old BMW that another dealer had looked at 6 months ago and could not find. It was intermittent, so it was hard to pin down. The shop foreman and I went out for a ride and I was able to reproduce the noise. He said he thought there was a service bulletin that described what we heard. They took it in and ordered the required parts and it was done in 2 days. The noise is gone after a year! Aaron was informative and even when he was off, they contacted me with updates. Great service and communication. read more

Arrived for service, greeted at car immediately, told to go to lobby, got a hot chocolate and within 2 minutes of sitting down my service advisor came started the intake process and arranged a loaner to drive back home while they took care of my car. I did not leave my seat, Alan my service advisor did all the back and forth. I received a call after my car was inspected and I had two issues with details and how much it would cost. Alan was clear in his responses with my questions. Alan even managed to a discount in the price. Alan was great! I picked my car and left Chapman BMW, a happy and satisfied customer read more

If you are looking to get a great deal ask for Miles. I had been trying to get a X5 for months and I had no luck in other dealers. When I arrived to Chapman I was a little scared that I would have to deal with pushy salesman and tons of different calls and text from different numbers like other dealers do. This was not the case in this location. From the moment I got in Miles helped me customize the perfect X5 model for me. I took one model for a drive test and I immediately knew this was the best car for me. I did not made the purchase that day since I wasn't ready to make the decision. I took the entire weekend to do research on the car and making sure it was the right fit for me. The entire time I was asking questions and I got every response I needed from Miles. In other dealers I would get 4 different people calling me from different numbers and saying different things. This is why I'm so impressed with Chapman. After I finally decided to go for the X5 with premium package I let him know which one I wanted and he found the perfect one for me in 1 day. I made clear I wanted to have a good quote before heading to the dealer and that I did not wanted any surprises. They delivered. I ended up taking home a gorgeous brand new X5 with a beautiful interior just like I wanted. I finally have my dream car thanks to them. I drove to the dealer on my other car and they did the favor to drive it back home for me so I could enjoy my new car. I'm definitely sending all my friends to this location. read more

Chapman BMW on Camelback - Car Dealers Near Me - Phoenix, Arizona

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Samuel is a so professional and personable. He takes care to listen and take care of the details. I trust his judgment and appreciate the team at Chapman that take care of my vehicle. read more

Chapman BMW on Camelback - Car Dealers Near Me - Phoenix, Arizona

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Guys that meet you at intake - great/friendly Mike D - person overseeing car maintenance work - very pleasant, friendly, helpful in making it all happen. If I have further car issues, he is my go to guy! read more

Justin P was an amazing sales rep. He's super chill, knows everything about BMW cars ( performance, specs, technology) and very transparent. Highly recommended. I bought a 2026 M440i convertible. This is my 7th BMW, the past few from Chapman on Camelback. read more

Josh Sellers has been my advisor for several years now and I've found him to me both honest and thorough. He goes above and beyond to offer a great experience even when you're there because you need service and much rather be somewhere else. I've trusted him with several vehicles now and see no reason to go elsewhere. Highly recommend. read more

Very easy to work with. R C was very pleasant to deal with and made it a positive experience.

Taylor our service advisor was pleasant and took care of our concerns and had a loaner available for us to avoid any inconvenience.

I ultimately love my car and am happy with my purchase, but the buying experience itself was stressful and disappointing enough that I would not return or recommend this dealership. The sales process felt unnecessarily pushy from the start. I was repeatedly asked to sign every negotiation worksheet, and at one point was told I was "in a deal," which caused genuine panic. This was never explained upfront and felt misleading and high-pressure rather than transparent. I've purchased multiple vehicles before and have never experienced this approach. During negotiations, my trade-in keys were taken and not returned while discussions were ongoing, which made me uncomfortable and added to the pressure of the situation. That should not happen before a deal is finalized. After agreeing to terms, I was told the vehicle would be fully detailed and filled with gas. Unfortunately, only the exterior was washed, the interior was still dusty and clearly not properly detailed, and the vehicle was not filled with gas as promised. I also waited an additional 15-20 minutes just to have the vehicles brought around so I could transfer my belongings. Additionally, the vehicle shows approximately 60% oil life remaining, which suggests it was not serviced prior to delivery. This raised concerns about whether the vehicle was actually inspected or prepared between trade-in and sale, especially given the price point. While the numbers ultimately worked out and I do love the vehicle itself, the overall experience felt rushed, disorganized, and overly aggressive. Buying a car should feel professional and respectful, not stressful and confusing. I'm happy with my car, but I would not do business here again. read more

The team at Chapman BMW Camelback is great! I've purchased a few cars at this location and have always appreciated the friendly customer service. First time working with Ray Small. He is very knowledgeable, friendly and courteous. read more

Excellent service always they picked up and dropped my car off after service thank you.

Excellent customer service and easy to schedule appointment. Full explanation and detailed receipt of services.

Fabulous experience at Chapman BMW on camelback for service. I had a wonderful,nice,professional young man, by the name of Mitch Timothy, who made my experience so streamlined and easy. I was told I needed two important items to be done and he explained everything to me in detail. As a senior lady, his patience and time to explain everything was priceless. He kept me informed with progress and when car would be ready. Easy breezy system with little waiting or downtime. No upselling me on anything extra and estimate was right on. My next visit I will ask for Mitch as I trust his honesty and recommendations. This is best BMW dealership I have gone to. read more

I've been going to Chapman BMW On Camelback since I bought my BMW there 3 years ago. Sam Lemus kept me informed he's my service advisor and how my oil change was going and maintenance and service that should be done in the future. I would absolutely send people to this dealership and the service department. read more

Loyal customer of Chapman BMW, now having purchased my third vehicle. The staff is fantastic, it makes purchasing a vehicle easy. Kim and Nikki make a fantastic team and took a great care of us. read more

They love me here!!! Thanks to Josh, Aaron and Jordan who literally went above and beyond to address my needs! I'm extremely BLESSED to hear about the new model X2 that's coming out.. stop me from ordering it Lord I'm looking forward to bringing my Homeboy here, to help him purchase his next vehicle. I recommend this dealership since my original one has horrible customer service in the servicing dept. The other location in Chandler also damaged my vehicle and never followed up with me on repairs. Thanks to Josh Sellers who was able to get me in, for an oil change. Upon my visit, Josh kept me posted throughout the entire process. I love that, they provided a Video of my oil change and of the inspection being completed, unlike the other dealership who didn't do this on my last 2 visits. It's worth my drive to this dealership as they, were all constantly checking up on me, and offering me drinks and snacks. I never turn down a bottle of water and snacks This customer service is the best!! I also liked that, they didn't overwhelm me with pushing a new vehicle on me but, instead, they did let me know if the newest vehicles coming out as well as, they offered to put me down to order it. No thanks! I currently love what I currently have and wouldn't have it any other way! Thanks to the entire staff for providing great customer service! You will see me again! The professionalism that I received from Josh Sellers was worth my wait for my vehicle while being serviced. Josh deserves a raise and a Month off with pay. read more

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Steve Murray was quite helpful, particularly on making my trade in viable. Would work with him again.

A Tale of Two Experiences: Chapman BMW Pre-Owned My relationship with Chapman BMW started off on a high note. I bought my 2021 BMW 430i convertible from them and had one of the most amazing dealership experiences I've ever encountered. Their service and transparency won me over completely--especially after previously working with Earnhardt. The professionalism and ease of my purchase made me a loyal customer and deepened my trust in their brand. That's why my recent experience trying to sell the same car back was especially disappointing. The car--a blue 430i convertible with 33,000 miles--was in excellent condition: clean interior, high-end features like Harman Kardon sound system, head-up display, heated seats, and a wind deflector. Minor cosmetic scuff on the lower bumper aside, the engine was spotless, needing only a light detail in a few areas. Carvana valued it at $31,200. Chapman BMW's Certified Pre-Owned team offered $25,000. The $7,000 difference was explained away by claims about replacing all four tires and the aforementioned scuff. It felt like a dramatic undervaluing rather than a fair evaluation of a well-kept, luxury vehicle. Having had such a great experience initially, this left me disappointed and disillusioned. If you're looking to trade in or sell your vehicle, do your homework first and get multiple quotes. The loyalty and trust I once had were strained not by poor service, but by poor valuation. read more

Always helpful, efficient and timely...the Chapman BMW service team is top-notch. Most recently, Taylor and the mechanics team helped me get my 2015 X-5 ready for a long road trip. Their video of the full-vehicle inspection is amazing. Well done, Chapman BMW team! read more

Kim Reid has always bent great. Her follow-up and kind attitude makes buying your BMW a pleasure. I highly recommend her and Chapman BMW on Camelback read more