Evans was responsive, courteous, honest, and made sure we had all the information before making a…read moredecision. I had originally described "just 3-4 nests," but when he came out and saw the whole house was infested, he didn't bat an eye! We're keeping him!

5 stars to the team at Universal Pest! Extremely ethical, responsive, fast and efficient. They…read moreeducate you on the process, treatment, and prevention, and make themselves available along the way if questions arise. Special compliments to Jay, Maritza, and Evens for their attention and care. 100% recommended!

Bob is a trustworthy business owner. Had a Termite inspection in my home and he was honest and…read moreupfront and advised there was in fact no signs of termites at all. Thank you for your quick inspection and honesty!

Westfield Pest Control took $90.63 from me without notifying me that I would have to pay for…read moreanything. They admitted that they did not notify me. Instead they sent me an invoice and threatened me by saying if I did not pay said invoice it would go to Collections. In late 2021 I called Westfield Pest Control to ask for an estimate for mouse services. Amanda Blackman, the Office Manager and Vice President, was very nice over the phone. She listened to my request for an estimate and put it on the schedule. Oskar Cornejo, the technician, arrived at my home on the proper day. Oskar was professional but his visit consisted of walking around the property to talk with me and then to give me as an estimate for mouse services, as expected. Oskar gave me a verbal estimate and left. As a prudent homeowner I then evaluated that estimate and compared it to other pest companies in the area (i.e., Viking, Universal Pest Control). A few days later, to my surprise, I received an invoice in the mail from Westfield Pest Control. I had not requested Oskar to proceed with the mouse service so I was quite shocked as to why Westfield Pest Control was charging me. I emailed Amanda and I received a reply from Maddy Annicchiarico, the additional office manager and direct assistant to Amanda Blackman. Maddy courteously responded to my email to confirm that I had to pay Westfield Pest Control $90.63. I mentioned that I had not received any pest services. Maddy wrote that I would have to pay for the estimate. I mentioned that neither Amanda nor Oskar had mentioned that an estimate would cost money. It is also not on the Westfield Pest Control website. Maddy wrote to me: "I do apologize that no fee was mentioned but we do charge a fee for this service." Think about that for a minute: Westfield Pest Control admitted to omitting any mention of this fee. Yet they proceeded to charge me $90.63. When I said this was unreasonable they threatened to go to Collections with this. There's a term for this: it's called a shakedown. Westfield Pest Control decided to charge me without telling me first and then threatened me in case I didn't pay. How can I or anyone else for that matter trust this company going forward? Why did they charge me without telling me (and admit to this omission once I asked them about it)? The only answer I can arrive at right now is that the president of this company, Robert Blackmon Jr., prioritizes profits over people. And no one else at the company has the will or the power to change that policy. The business model of this company appears to be: surprise potential customers with an invoice and then threaten Collections in case they don't pay. If you are thinking of hiring this company I strongly suggest getting, in writing, an explanation as to whether and when payment is required. I have already raised a complaint with the Better Business Bureau and I will be looking to Westfield Pest Control's competitors for proper customer service.

I being a costumer for Spot Pest Control for a while and when I have any type of issue I call the…read moreoffice and Lorie handle it fast and of course send the best Tech to handled the issue. I was very please and satisfied with the above and beyond service of One of their Tech Edwin. He was amazing finding the source. He was very professional and tooked care of the issue of my properties. I recommend this company they are completed great staffs in the office and their techs are great workers. Thank you All for your great services. Australia Castellanos

They never showed up. I spotted a Bowco truck passing by and called the number on the side. They…read moredid a good job. On the Spot might be great, but their communication is poor.

Joe M was professional and got the job done. Inspected every place that you could think of and…read moresolved our hornet problem.

Humphreys is the best service in all of Somerset County, The entire team from the office to the…read moretechnician is a pleasure to work with, besides quarterly services they taken care of bat issues and mice, and if you have a backyard party they treat the entire property and no bugs, from flies to wasps, mosquitoes etc, thanks to Humphreys for your quality services

I saw a rat running across my backyard, saw a few holes, and was nervous I had a rat problem in my…read morebackyard. TNT came out and said the holes didn't look like a rat nest. They could've easily told me I had a rat problem and taken advantage of me. I really appreciate how honest they were and definitely recommend them. It's not easy to find honest companies these days. Thank you!!

From the owner: What separates our company from the other companies is customer service. From the first contact on…read morethe phone, to the evaluation, and finally the actual service we are dedicated to making the client feel comfortable. We will explain everything that will need to be done and entertain all questions. There is no rushed feeling during our evaluations, our philosophy is "that the only way to resolve any pest issue is to start with a thorough inspection." We do not believe in high pressure sales gimmicks to get people to sign a contract right on the spot. We believe in a more relaxed approach, allowing people as much time as they need to make a decision. When the service is performed we take all the precautions to protect people's property and health.

If you need an exterminator for bed bugs, this man is not your guy. He came for an appointment…read moretoday and was here for 5 minutes. Yes, you read that right... 5 minutes. For a bed bug problem. All he did was spray some pesticides and barely covered any ground. Bed bugs are a very different pest from any other pest you'll deal with, and he accomplished absolutely nothing for us today. I work remote and planned on working at a coffee shop today, and wasted my time planning around the appointment because we were informed that we would need to vacate our apartment while they did work around our house. So much for that! I would have expected at least SOME effort to inspect our apartment and maybe try and look around for where they might be. Nope! Barely even lifted a finger. His colleague stood outside the house the entire time, and Gary wasn't even willing to touch the mattress. I had to pull it out for him. What kind of exterminator is afraid of getting their hands dirty? It's your job to find bugs and exterminate them. At least pretend you're trying dude. Before he came, he had us empty all of our dressers and put our clothes in airtight bins. I'll admit, that's good advice, but that's something you'd probably read online before dumping money and time on someone like this. So yeah, thanks for regurgitating obvious information to me. This guy didn't even bother looking into any dressers or closely inspect any of our beds. He made absolutely no effort on his part. I ended up finding more bed bugs myself after thoroughly inspecting my roomate's room, and putting actual effort into making sure that we dealt with them the best way we could for the meantime. If you are reading this and you've discovered bed bugs in an early stage and it's not a big infestation yet, I highly recommend that you watch Mark Rober's bed bug video and follow it religiously. Buy bed bug traps for your bed, encase your bed in a high quality bed mattress cover, apply diatomaceous earth powder in a thin layer around your room (please wear a N95 mask and do your best not to inhale any of it), etc. Follow everything in that video before your bed bug problem becomes an infestation. Please watch that video. It will do you justice. If you caught your bed bug problem too late, you'll need a professional. In other words, not this guy. He might have good reviews for other pests, but he has absolutely no idea what he's doing in regards to bed bugs. He's afraid of them. He ain't gonna help you. Thanks for nothing, I'm sure whatever my landlord paid you was worth it.

I first hired a national company to take care of yellow jackets nest. A guy came, did some…read morespraying, told me the YJ would be gone in a day. Next day, YJ were having a party and did not appear like they wanted to leave. I found Family Termite & Pest Control on Yelp the next day. What caught my attention is that the company does not have you sign any contracts, they come and take care of things that you ask them to take care of. I left a message on Yelp and received a response from Gary in fairly short timeframe. He was at my door steps the following morning and took care of the problem. That same evening, I did not see a single YJ. Gary took care of the problem in quick and effective manner. Price was also very reasonable. I will definitely consider FT&PC for any future pest needs.

Carmine was awesome. Very nice. And went right to work spraying the bees. Fearless…read more I would highly recommend her. While she was packing up. Her phone rang. Another customer. Carmine said I'll be right over.

Carmen was my Wonder Woman! I was home while my husband was traveling and recognized the pitter…read morepattering behind the stove and my cat was on edge. I called her (at nearly 10pm) and she came the next day- she made me feel comfortable especially as a woman home with two toddlers. She went right to work, identified the major issue (a vacant house next door) and got rid of our mice- and next doors after she told me to call the health department and was called to exterminate. I really appreciate her. She was so friendly with my kids too. She totally put my mind at ease and I am actually sleeping again

I got a few recommendations for pest companies and I went with Lady Bug because they are from my…read moretown. I have to say that I am less than impressed by their services. I moved into a newly renovated house and all of my trims and finishes are on the expensive side. I have had a few services for treatment of ants and the people that they sent out put this clear glue like bait on top of my baseboards instead of the bottom of my baseboards (the service people were 2 young kids, probably still attending school closely). I was assured that the bait will be gone and if not, that it will be easily removed with some water and a rag. THEY WERE WRONG! The bait dried into a hard solid substance, and to remove it, I had to chip it off of my board. This of course removed paint, hence I had to repaint again. This process had taken my professional cleaning company hours to do and cost me a few hundred $$$ to remediate. I also had a billing issue which took a few months to fix, every time I called, I would get a promise to fix but nothing ever happened. I supposedly even spoken to a manager which I was later told was a senior sales person! It was a long process and now I know to always request a senior technician to service my house instead of allowing them to just send a kid with limited knowledge.

Tried using this Pest control company in the past but found them unreliable and unprofessional…read more Generally, as homeowners we only need pest and insect control help periodically so I would go with another, better rated, local firm.

Technician came on time, hope he did a good job. The results will be seen a little later. We…read morereceived relatively good price and for now pretty satisfied with the service. Will hire this company again.

Excellent service. I was born and raised in Brooklyn and still live in Brooklyn. No matter what…read moreyour address is, every homeowner must keep a check on rodents. I've had several pest control companies and I I have to tell you this company is top notch! They do way beyond just setting traps and laying down poison. I was very impressed and so was my husband who is very particular and hard to please. Just make sure about price quotes. Besides that this is a really efficiently great company. Book them now.