Had two occasions recently to get pest controlled (roaches and mice) at two different locations…read more Yelp pulled up Mr Pro as one of the search, reading all the reviews I took the call of setting an appointment with Mr Pro. Robert responded back in a timely fashion with an appointment within a days time frame that was really appreciated as living with pest is gorse specifically during pandemic. He was at the location(s) as promised and did a thorough job of inspecting around the unit to take care of the root cause. He ensured everything was taken care from outside and then treated inside with sprays for the roaches and mice traps inside the unit at all possible location with a warranty period. He knows his domain thoroughly and takes an extra mile to get rid of the pest. I wouldn't hesitate in utilizing his services again in future!

We had a squirrel that managed to enter our roof, so wanted that taken care of immediately…read more Mr pro came quickly and used his drone to inspect the roof for the different access points. He provided a quote which seemed reasonable and was able to schedule us in relatively quickly for the repair. The repair seemed to look good to me (at least from the ground level). He does provide a 6 month guarantee that the squirrel(s) won't get in again. FYI I had previously contacted 2 other vendors including Terminix. Terminix pricing was significantly higher.

My grandmother recently had a termite infestation in her attic, which was followed by extreme…read morepanic! Larry was fast to pick up the phone and answer all my questions and concerns. I wanted to tackle this situation fast as well considering my grandmother's age. Rob was dispatched the very next day! He explained in detail how and where these bugs were coming from. Their prompt and professional service is worth every penny! Quality does cost, so i didn't mind paying for their premium service. Thanks again Larry and Rob!!

As someone relatively new to NYC, I had never before lived in a place where I had to get pest…read morecontrol services. I was stressed out about the increasing roach activity at my place but was skeptical about effectiveness of hiring an exterminator. Given the price of Top Notch Pest Control, I had high expectations. Robert, the technician, came out to my place twice, once for the initial treatment and again for a follow-up. After the follow-up, the activity had gone down so much, more than I expected. Additionally, Robert provided great tips for prevention, was pleasant to talk with, and made a stressful situation much easier to go through. While I don't have other pest control services to compare with Top Notch, they do seem to do quality work, if all of their technicians are like Robert. Thank you!

This visit was absolutely disappointing. The technician, Darryl who came did not call me with a 30…read moreminute heads up call, which seems to be standard for any appointment at the house. He did not clean off his boots and brought dirt into the house and is on the runner of my stairs. He did not really care when I mentioned this either. He did not have a ladder ready to bring inside because it was wet and on top of his vehicles so I had to get the ladder for him that I had. He left the floor dirty with insulation that came from the attic and didn't even offer to clean it up....didn't even acknowledge it. He left without saying goodbye...this whole visit was strange and I sent a note to complain. Laurie was very considerate and timely, but I don't think the same for the rest of the company. Her manager Matt does not care for follow up in customer complaints.

WE had a gopher problem. Gopher moved into underneath our outside deck. Digging holes, running on…read moredeck scaring everyone. On The Spot set some traps to capture the critter. Next day, angry gopher trapped inside trap. Taken to forest area miles away and set free. Happy ending for all! Will use again.

Evans was responsive, courteous, honest, and made sure we had all the information before making a…read moredecision. I had originally described "just 3-4 nests," but when he came out and saw the whole house was infested, he didn't bat an eye! We're keeping him!

5 stars to the team at Universal Pest! Extremely ethical, responsive, fast and efficient. They…read moreeducate you on the process, treatment, and prevention, and make themselves available along the way if questions arise. Special compliments to Jay, Maritza, and Evens for their attention and care. 100% recommended!

I signed a year contract with them to get rid of a mouse infestation and I still have mice. They…read moresealed up some areas and put out glue traps, which were inhumane and gross and I was left to deal with the trapped but still alive mice. They cleaned up poop a couple of times when I called them and they sent me text messages several times saying someone was on the way but did not show up. The spray does not work and I feel like I wasted my money. I got my own spring traps and caught 20 in one week a few months ago. We threw out everything in the room where we found their food stash and thought it was over but they are back. After a year I now need to find someone else because every trap I put out is still catching a mouse on the daily. Green Rodent took my money and completely failed to deliver.

After spending $4400, we were left exactly where we started...with a rat infestation. Addressing…read morerodent infestations "naturally", doesn't work for everyone, if it does at all. It was a waste of time & money. Poor customer service.

Bob is a trustworthy business owner. Had a Termite inspection in my home and he was honest and…read moreupfront and advised there was in fact no signs of termites at all. Thank you for your quick inspection and honesty!

Westfield Pest Control took $90.63 from me without notifying me that I would have to pay for…read moreanything. They admitted that they did not notify me. Instead they sent me an invoice and threatened me by saying if I did not pay said invoice it would go to Collections. In late 2021 I called Westfield Pest Control to ask for an estimate for mouse services. Amanda Blackman, the Office Manager and Vice President, was very nice over the phone. She listened to my request for an estimate and put it on the schedule. Oskar Cornejo, the technician, arrived at my home on the proper day. Oskar was professional but his visit consisted of walking around the property to talk with me and then to give me as an estimate for mouse services, as expected. Oskar gave me a verbal estimate and left. As a prudent homeowner I then evaluated that estimate and compared it to other pest companies in the area (i.e., Viking, Universal Pest Control). A few days later, to my surprise, I received an invoice in the mail from Westfield Pest Control. I had not requested Oskar to proceed with the mouse service so I was quite shocked as to why Westfield Pest Control was charging me. I emailed Amanda and I received a reply from Maddy Annicchiarico, the additional office manager and direct assistant to Amanda Blackman. Maddy courteously responded to my email to confirm that I had to pay Westfield Pest Control $90.63. I mentioned that I had not received any pest services. Maddy wrote that I would have to pay for the estimate. I mentioned that neither Amanda nor Oskar had mentioned that an estimate would cost money. It is also not on the Westfield Pest Control website. Maddy wrote to me: "I do apologize that no fee was mentioned but we do charge a fee for this service." Think about that for a minute: Westfield Pest Control admitted to omitting any mention of this fee. Yet they proceeded to charge me $90.63. When I said this was unreasonable they threatened to go to Collections with this. There's a term for this: it's called a shakedown. Westfield Pest Control decided to charge me without telling me first and then threatened me in case I didn't pay. How can I or anyone else for that matter trust this company going forward? Why did they charge me without telling me (and admit to this omission once I asked them about it)? The only answer I can arrive at right now is that the president of this company, Robert Blackmon Jr., prioritizes profits over people. And no one else at the company has the will or the power to change that policy. The business model of this company appears to be: surprise potential customers with an invoice and then threaten Collections in case they don't pay. If you are thinking of hiring this company I strongly suggest getting, in writing, an explanation as to whether and when payment is required. I have already raised a complaint with the Better Business Bureau and I will be looking to Westfield Pest Control's competitors for proper customer service.

Friendly staff, thorough service and educational help. The exterminator did a complete perimeter…read moreinspection and found the entry points. I highly recommend.

Chris is the best! Super reliable, professional and…read morehelpful! When it comes to getting rid of any pests or keeping them from coming in he's your guy!

He took care of the problem, the intruder was apprehended and dealt with within 24 hours.read more

Had a little Mickey running around the apartment and found Alley Cat on the forums. Scott came out…read moreless than an hour after I called and spent the next 2 hours showing us spaces that I had never even seen before for one to come through! He sealed up every single space thoroughly and laid down decent traps and bait. Knocking Wood but so far it's been Good! Also gave us photos of the evidence for us to present to the LandLords and 311 when they come out, which will be so helpful. Worth every penny.

Technician came on time, hope he did a good job. The results will be seen a little later. We…read morereceived relatively good price and for now pretty satisfied with the service. Will hire this company again.

Excellent service. I was born and raised in Brooklyn and still live in Brooklyn. No matter what…read moreyour address is, every homeowner must keep a check on rodents. I've had several pest control companies and I I have to tell you this company is top notch! They do way beyond just setting traps and laying down poison. I was very impressed and so was my husband who is very particular and hard to please. Just make sure about price quotes. Besides that this is a really efficiently great company. Book them now.