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    All Saints Cemetery

    4.0 (1 review)
    Closed Closed
    Updated over 3 months ago

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    6 years ago

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    Crown Hill Funeral Home and Cremation Services

    Crown Hill Funeral Home and Cremation Services

    2.5
    (11 reviews)

    Location: Crown Hill Cemetery - Indianapolis, IN…read more Our experience with Crown Hill Cemetery has been incredibly disappointing, particularly due to the poor customer service from Alex Noe. In addition to being dismissive and lacking empathy during our initial interaction, Alex failed to follow up or communicate with us after multiple attempts on our part to get clarity and resolution. We reached out several times--by phone and email--and were never responded to. After multiple failed attempts, I was left to physically go into the office to request a status update. I was told by Dan in the office Alex was on vacation. However, moments later, I saw him in the hall. This kind of deception is unacceptable in any setting, but especially disheartening when dealing with a cemetery, where families are already under emotional strain. For the price of a funeral and the grand reputation of Crown Hill, I would expect better. Crown Hill is a beautiful and historic place, but the lack of professionalism, compassion, and accountability from staff has left us deeply frustrated. I hope management takes this feedback seriously and addresses the need for better communication, empathy, and responsiveness in working with grieving families.

    We buried my father in August 2024. We sent all the information for the headstone in February 2025…read more We visited his grave in April 2025. There was no gravestone or and kind of marker and only knew where the grave was due to the bare spot. When asked the GM what happened they said the fired the funeral director and no one knew this was an issue he was working on. We resend the information and found out in May they misplaced the file and just found it. We spoke to the general manager Dave and he was a jerk to the point that the sales manager Lola had to call us back later to apologize for his unprofessional behavior. We drove up to try to complain in person and they guaranteed to have everything done by 8/15/2025. It is 8/11/2025 and they still have not provided any kind of proof for us to approve before they start even making it. They are unresponsive and unreliable. Save yourself and do not use them.

    All Saints Cemetery - funeralservices - Updated August 2026

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