Connor is a gem. He worked on my outdoor faucet that had burst. He cleaned up after. Highly…read morerecommended.

Great customer service! James was awesome and tended to all of my plumbing issues. He also gave me…read moreadvice on how to maintain my appliances. I will use them again.

They did a great job. Came in on budget and cleaned up af er the job. Recommend highly.read more

From the owner: At Full Time Heating & Cooling, we don’t just repair HVAC systems, we provide comfort and peace of…read moremind. Based in Watertown, MN, and serving the West Metro area, our family-owned business is committed to delivering honest, reliable, and affordable heating and cooling solutions for both homes and businesses. Our mission is simple: repair when possible, replace when necessary, and always act in the best interest of our customers. We value transparency, fair pricing, and exceptional service to ensure your comfort year-round. Explore our services to see how we can help.

I wouldn't hire any other service. They are on time, there customer interaction is comprehensive…read moreand on my 4th year of maintenance and it is always a good experience.

We hired Avid to install a new air conditioning unit. The train unit is fine but the installation…read moreservice was poor. I asked one of the installers if he would wear a mask when he was inside. There is someone in my family immunocompromised. He said masks are no longer needed and I asked him if he was vaccinated and he said no, I don't like shots. He then said he doesn't like wearing masks. He did not even have a mask with him. The other individual said we could all say we were vaccinated and no one would know. CDC guidelines require masks if you are not vaccinated. I expect Avid to follow the CDC guidelines or at least require their workers to have masks available if needed.

Never use them. No show on service. No call back when they say will check out why missed. No…read moreapology when you cancel for their ineptitude. NEVER USE THEM. If I could put a zero, I would have.

From the owner: Good News Heating and Air services the Minneapolis area and is based out of Delano, MN. Their…read moreservices include HVAC and Plumbing. With decades of experience and a great reputation, Louis King has built a business that has lasted the test of time. He has made it his mission to provide a great customer care experience. Good News Heating and Air works with builders, rental agencies, and most of all homeowners. His team of certified plumbers and HVAC technicians are professional and personal, so you can rest assure you're in good hands.

We had a High Road service person out to fix a problem with our furnace. He was done very quickly,…read morewas knowledgeable and friendly. We get this type of service every time we call them for our AC, water heater or furnace. The one star rating listed below is 6 years old; beware of putting too much faith in it. Julie N from Minneapolis, MN (not California)

I needed to replace an existing system and my contractor recommended High Road. I found them to be…read morevery professional and worked with me through making a decision on what product to buy and the pro and cons of each product. They did a great job installing the new furnace and AC and the one that I purchased included 10 years part and labor warranty. Robin has been there to answer every one of my questions. Correct installation is very important and they do it right. Keep up the good work.

Tony came out and installed a new nest thermostat and drained the water heater. He was…read moreprofessional, efficient, affordable and very friendly. I highly highly recommend legacy heating and air. Plus Tony is a dog person as all the best people are!

I was looking for a tune-up on my furnace. He was very helpful. Super reasonable price for…read moreservice offered. Explained what he was doing. I will definitely call him again.

No call, no show twice!! Rescheduled the first missed appt. They reached out and asked to…read morereschedule that second appointment. I agreed they didn't show up to that appointment, Or the one I had scheduled before the rescheduled appointment nothing like waiting the four hour window. No one shows up, called multiple numbers for them. No one answers. No call back!! If you enjoy waiting around for someone not to show up schedule with these people.!!! Zero stars!!! The name under the account was Anubha...I have text, saying appt change no response back. I'd be happy to share.

I almost never leave reviews, however I feel this is a case where it is warranted. My AC stopped…read moreworking, and after texting multiple HVAC repair companies, Mario was the first to respond, which I appreciated. I mentioned that we didn't need an emergency visit and he fit me in his schedule for the next morning, quoting $175 for the service call. After diagnosing an electrical short in the contactor, he left to pick up a replacement part, and finished the job that same day. At no point, before or during the repair, was I given a total cost estimate outside of the initial $175 or a chance to approve the total job amount prior to completion. It was shocking, then, that the final invoice came out to $800: a $175 diagnostic fee, two hours of labor at $175/hour, and a $275 charge for a part (contactor) that retails for $50 or less. In addition, I wasn't given an invoice upon completion of the job, but rather I had to ask for it twice afterward. If any part of this review gives you pause, I'd consider taking your business elsewhere.

I had a heat pump installed. The installation went well, they walked me through everything and then…read morethey helped with the rebate info. Overall a great experience.

Their estimate for AC / Furnace replacement was almost double the others I received. This company…read moredoes the bare minimum - and gouges their customers. Pushed for replacement - told me they couldnt repair - when - i called a different company - there was NO PROBLEM as they suggested. I paid to be part of their "happy home club" - and there was zero advantage. If you like to be gouged for poor service - pay for a club that gets you zero benefit... and be overcharged for every single service - call this company. Ultimately the management is not concerned about a happy customer in the end- just that their pockets are lined.

We had a furnace installed by Comfort Matters on 8/28. We were very happy with the service we…read morereceived. Drew and Luke showed up in the morning as promised. They were very respectful and knowledgeable of the work they were doing. We appreciated the time taken to explain the new system to us and made sure all of our questions were answered.

Way overpriced. I have been getting grief about the 5100 water heater lower option replacement from…read moreeveryone I have talked to. I honestly feel embarrassed to even say anything to our local friends now. The only thing I tell them is the techs are professional and responsive but beyond that I can't recommend them. They poured too much into tech or something for when you call and I know staffing levels and good steady help are hard to come by.. same water heater replaced by 3 different friends was 3k cheaper.

excellent work - had two different needs: electrical (smart doorbell and smart outdoor lighting…read moreinstall, troubleshooting and resolving issues with an outdoor GFCI circuit) and an indoor on my sprinkler system ball valve plumbing leak. Both techs completed the work in about 45 minutes and though it was more than I expected to pay, the work was completed and now I'm happy that it's done.

This company lives off of the $77 consultation fee. They come to you for a 15 minutes nonproductive…read moreconsultation and give you a ridiculously overpriced quote that you cannot say yes to, take your $77 and leave.