This has been one of the worst companies I've ever worked with. I am a first time home owner and…read moreonly signed with Vivint because they were the first ones to knock on my door... and I didn't do my homework. 3 days after the installation, I decided I didn't like it and wanted to cancel my service. My sales associate told me "you can cancel at anytime", so I took that at face value. When I called to cancel, however, I was told that I "missed the 3 day cutoff by 4 hours and was no longer able to cancel until your equipment is paid off". This month marks one year that I've been a Vivint customer. Within this year, the equipment has failed, had a short, quit working, etc, etc and a tech has been to my house 6 times. Take note that all 6 of these visits have been free of charge. I returned yesterday from a month long military class out of state and discovered that my front door sensor was broken. I called today to schedule a technician to come fix it, only to be told that I had 2 options- I could either troubleshoot it and fix it myself, or pay $99 for a technician to come to my home. I am not an electrical engineer-and if the equipment messes up after I have "fixed" it, it will be my responsibility not the company's- nor do I get a paycheck from Vivint. Therefore, I will not do the job of a Vivint employee. That knocks option 1 out. As I stated above, all of the other tech visits that I've requested within this past year have been at no charge. Now all of a sudden, it costs $99 for someone to fix a piece of equipment that is literally broken and causes my sensor to no longer work (yet I'm still paying for). I understand that companies change their policies, but MOST OF THE TIME companies will alert their customers when that happens. Also, when I kept questioning the customer service representative that I spoke to how long Vivint has had this policy, her answer was "This has been the company's policy since I've been with them." I also asked how long she had been with the company and never got an answer. So therefore, my home is unsecured, yet I'm paying $2,500+ for equipment that does not work and the company will not score fix it if I don't pay an extra $99. If Vivint can tell me how this practice is good customer service, I'll gladly listen. But they haven't been able to, nor are they willing to. I cannot wait to pay off the balance on the equipment that does not work so that I can supposedly cancel my contract with them! I am actively researching other security companies and will gladly change my service when I'm able to.

These door to door salesman are aggressive. I wanted to hear him out and what Vivant had to offer…read moreand well their system is garbage. Just stick with Ring, blink and literally any other security system. The best security is a good ol shotgun.

Fast, friendly, efficient and all for a good price! As a…read morewalk in they diagnosed my existing set of keys and set me up with a new remote key all in about a half hour!! THANK YOU

Jesse helped me out. Wonderful service - good price, and overall great customer service!read more

They never returned call, so I called someone else. Very surprised. Going back to Richmond Alarm…read moreCompany. They are very professional & have done work for us before. Thought I'd find someone a little bit closer, but what's the use if they don't call back

After pricing Home Security systems form ADT, Richmond Alarm, and Dynamark, I chose Security…read moreLogistics. Unlike their competitors their pricing was straight forward with no hidden costs or sales gimmicks. The system Security Logistics offered was functionally superior with a color touchscreen. Plus I own the system from the date of installation and they don't require a long term contract. Their installer was prompt, professional and friendly.

I signed up for ADT but the sensors do not work. The alarm tripped all on its own the only time we…read moreset it. I've been trying to cancel the contract ever since. They randomly charged me $294 for the equipment and overdrafted my account. Then they tried to charge me $919 a month later stating this was the buyout to cancel. I told them I couldn't afford that so reopen the account which they did and then they proceeded to debit my account $839.77 with absolutely no warning. So now I've paid them to cancel the account AND the account had been reopened and they expect me to pay $30 a month. This is the absolute worst company. You get 0 customer service just apologies even from managers. I wish there was an option for 0 stars

ONCE AGAIN, I WISH I COULD GIVE ADT A ZERO…read more I'm really getting tired of ADT. After 3 months of ongoing problems, and finally a new panel. Never fully compensated for all that I experienced over 3 months. They replied to YELP and I asked I contact them. Not in the mood yet to deal with them. Now, for the past week including today, the panel date is stuck on 6:06 PM August 10, 2024. Today is August 17, 2024. The time is currently 12:10PM. I despise calling this company about anything related to the equipment and service. So here I go again. I have to be in a certain frame of mind to call them. It always put a damper on my day. And now is not the time. Especially after my last encounter with them. YELP should include ZEROs for ratings. So sick of this company and I'm stuck in a multi-year contract unless I'm able to afford to buy out of the contract at some point. I'm going to work on making that a priority. I can't go several more years of this incompetent service with malfunctioning and inadequate equipment. And as I posted previously, they lie. Again, I took pictures of the panel with the date and time it is stuck on. I don't know how to upload photos. Otherwise, I would attach them. Wish me luck with this rip off of a company. I feel the service is overpriced for the quality of service and equipment you get. I left them years ago, came back because I thought they would be better over time. NOT SO! AGAIN, I WISH I COULD GIVE ADT A ZERO!