This was always a very uncomfortable place to visit. While I can't speak much about the therapist directly, the front desk staff consistently made the experience unpleasant. They often came across as rude and unwelcoming, which made each visit more stressful than it needed to be. I didn't leave a review sooner, but now that my mom will no longer be going there, I felt it was important to share our experience. Customer service sets the tone for any medical office, and unfortunately, this one fell short. If you have other options, I would strongly recommend considering a different physical therapy center. read more

Monday, 11-18-2024: Continuing PT here for my right arm & shoulder. I love the staff here. I don't see the same person each time but everybody is so friendly and professional. Each subsequent session is improving my range of motion. This place is so spacious and kept very clean. This location is ideal since it's only 10 minutes from my home. I know I will continue to improve by coming here regularly. read more

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I tried them because they are a couple blocks away. Nice place but I felt like it was very impersonal. Especially during my treatment. The therapist had ongoing conversations with some of the other therapists. Not really paying attention to me. That alone was enough to go elsewhere read more

I want yo express my sincere gratitude to my assigned PT Roy Dimapilis JR and his team Aides, Cedric, Alejandro and Amanda for their exceptional care and support throughout my 4 months recovery. From the very first session, they demonstrated incredible knowledge, patience and dedication to helping me reach my goals, specially Roy. I had a meniscus root repaired. Recovery is overwhelming and painful process for me! But from day one, he made me feel heard and understood, which meant so much during a challenging time. Every session was not just about exercise-it was about encouragement, patience, and genuine compassion. Every exercise was explained clearly, and they always make sure I felt comfortable and confident in the process. They celebrated my progress, no matter how small, and kept me motivated when things felt tough. Thanks to their expertise and kindness, I've regained confidence and strength. I truly appreciate all they've done for me and would highly recommend Roy Dimapilis to anyone seeking a compassionate and skilled physical therapist who truly cares. read more

Olivia is an excellent therapist who really cares for the patients and their wellbeing. Unfortunately to my knowledge they have to focus on the patients injuries as claimed and that's it. Focusing on my injured right knee and ignoring the left, left me like massaging only my girlfriend's left foot after eight hours of delivering mail. read more

I hit the jackpot with Natasha as my physical therapist for my torn rotator cuff. My injury was borderline surgery so I opted to try PT 1st. 3 weeks in and my mobility really started improving. I have also been doing exercises at home on off days under her guidance. At 2 months my mobility was back to almost normal and at 3 months now I am back in the pool swimming. The quality of the care from the entire team is amazing. Office staff is very friendly and helpful as well. read more

Facility is amazing. They really do care about you and your well being, progress moving forward. I want to continue with more gratitude for us, but last few experiences in parking made me omit the wonderful care experienced here for us. Sadly I only gave 4 instead of 5 to limited parking situation that exists and the many times I struggled to find parking. In the photos, the woman who apparently is a patient who doesn't care to park correctly instead of thinking of her selfish ways. That parking filled up fast and she's done it last 3 times I've been there- guessing we have same appointment times. If the facility would have more handicap park for those of us struggling more disabled, it would be a better experience and people like her can continue to park selfishly but at least there would be more handicap spaces for those of us in need. And maybe a reminder that more people are taking photos & videos capturing your actions, maybe you'll reconsider how you park like a jerk. read more

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If you want amazing physical and occupational therapy care do not hesitate to go to All Star Physical Therapy on Temecula Parkway in Temecula. Andrew and his knowledgeable, well-trained staff work hard to help every patient achieve their health goals. In addition, the front office staff efficiently facilitate your visits and complete everything from appointment scheduling to insurance authorizations. You will never be sorry that you placed your care in their hands. I am definitely a very happy customer. read more

I give it more than 5 stars! I love everyone there. I have been going for months and have graduated. I was in severe pain in my back and neck and was unable to move my neck. Roy kept working on me to figure it out and constantly listened and guided me to recovery. Now I am completely healed and all thanks to Roy Dimapilis Jr, PT, DPT,CSCS. I cannot thank Roy and his team enough! You truly feel like family there! Thank you and Happy New Year! Steph read more

All Star Physical Therapy, Temecula Parkway, is amazing! From the friendly and courteous FRONT DESK, to each person that is investing their time, knowledge, and care in the therapy area, I have had an excellent experience. My appointments have been ON TIME with staff greeting me by name and having courtesy and respect. Andrew Atkins has done an amazing job with this facility showing dedication and commitment to provide the highest quality care with competent employees. Not only are they ALL STAR, they are GOLD STAR. read more

All star physical therapy on Temecula Parkway has been my place for therapy. I had total knee replacement surgery and 3 days after the surgery I was in physical therapy. The staff at this location goes far and beyond in customer service. The front desk is always welcoming and very helpful. I work with Amanda and Roy. These two therapist have been great helping me get back on my feet. They are both sensitive to my pain and very encouraging to my success. I'm greeted with professional and niceness. They both work together to provide a positive program for me to improve my mobility and are my biggest cheerleaders. They push me when I feel like I don't want to work with positive energy. If you are looking for a caring and supportive place for physical therapy, I highly recommend All Star Therapy in Temecula. read more

The PT Amanda and some of the aides like Chris, Rose, and Amanda are awesome. They're very friendly and helpful. They treat you with care.

Great Staff. Everyone is Caring and Kind. Informative and provides very good care. Office staff and all the physical therapists are great. Andrew is very thorough in explaining each exercise and provides great information that can be repeated at home. read more

My experience with All Star Physical Therapy has been outstanding. All staff have been helpful and friendly. My therapist, Roy was truly amazing. The assistant Amanda R. also was so caring and supportive. M. Varner read more

Quality of care for a great! Katherine and Lindsay are the best! The staff are wonderful! The front office as well! Ayelli and Gerilyn are always there to help with questions and concerns and scheduling!;) Great team!! read more

I highly recommend All Star P.T. on Temecula Pkwy. My therapist Andrew has been amazing with my rehab. He is very professional, skilled and friendly. I also work with Jared, Johnny, Chris, Katherine who are always helpful and kindly remind me how to do exercises properly. The front office ladies are the best, Alleli and Gerilyn always greet me with a smile and are super helpful with scheduling. I've never had to wait for my appointment, the team is always on time and cheerful. read more

Thank you to All Star Physical Therapy for taking care of me after my knee replacement. I received excellent care not only from the physical therapist, but from the assistants also. Ian was superb and I am so grateful for his care. They were all so friendly and very good at their jobs. They all genuinely cared about my well being. Thank you to all involved. I highly recommend. Thank you, Tony Paciolla read more

5 star all the way around from the office to all the therapists. Office always returned my calls to the super friendly therapists as soon as i came in, My son had reconstructive surgery on his knee. Roy is simply the best. He went out of his way, never rushing to get the session over with. Interacting not only w/ my son but w/ me. Explaining how injuries occur. What to watch out for and exercises to prevent/ reduce future injuries. He played sports himself in college, so he speaks from experience, not just word knowledge. To be fair, there were other therapists that provided excellent treatment, but Roy did the majority of the therapy. no way, you can go wrong. I put All star therapy on top of the list for therapy recommendation read more

Great PT! I started treatment here Feb 16, 2022. The difference in my body is significant. I had pain everywhere - shoulders, hips, lower back. I was having trouble walking, getting up from a seated position, and struggling with several activities of daily living. I am now back to walking 5,000 to 8,000 steps a day, 5-7 times a week with no difficulty. Special thanks to my caring, competent and cheerful team: Andrew and Johnny. Thank you also to Michelle, Kaitlyn, Adrian, and Jared for always stepping in to help me. Last but certainly not least, thank you to the front desk staff Jerilyn and Nallelly for your help and patience scheduling appts, changing appts and answering insurance quedtions. Lainie read more

Rude rude rude!!!! I scheduled my son to have speech therapy. When they called to confirm, they pushed his appointment back from 2:30 to 3 pm. When I checked in at 3 pm, the rude receptionist told me you're late, so you will be seen, but it will be very short. I explained what happened, and the receptionist said, "No, that's not what happened. Fill this out." I decided not to make a scene and sat down to fill out the paperwork. Then, the rude receptionist came up to me a moment later and said, "Give me that (took my clipboard). You're not being seen today. I will reschedule you." She did this in front of two other patients. I told her it was obviously a miscommunication, and it's not okay to mistreat people over it and that I would not be back. I wanted to slap her so badly. Don't take your family here. Obviously, the culture here is WAY OFF!!@ read more

If I could give this office more then 5 stars I would. From the cleanliness of the facility to the caliber of the people that work here, this office is top notch. I especially want to mention Andrew, Johnny, Katelyn, Michelle and Nalley. After coming here for 7 months, I consider them friends and not just my physical therapists. They were always friendly, engaging, funny and helpful. I enjoyed my interactions with each one of them and appreciated all the time they spent on my different physical needs. Thank you for everything team! 5+ stars read more

Worst customer service I can imagine! I was sent a text to make an appointment, I responded to the text and, for two weeks, never received a call. I went to the facility and was told it was an issue with central scheduling and it wasn't their fault. Well, if it was my company, and I used central scheduling, I would think it was my fault. I would never have a receptionist tell clients it wasn't their fault. Terrible attitude and I will not use a company that won't take responsibility for their business plan and then have the receptionist tell a potential client that this location gets blamed for something for which they are not responsible. read more

On a busy Monday, Kathryn at the front desk was very welcoming and professional handling many calls and people while her coworker was taking lunch. She is a great asset to your facility. read more

Rancho allstar physical therapy has been an awesome facility, the therapists are very cool and easy to talk to, Andrew is the man and I really enjoyed working with him, the other therapists were very cool too I'm just awful w/ names. The support aides were very helpful and although I'm young I noticed they were very patient w/ the elder folks so shoutout to you guys. Special shoutout to my boy Robb, you're a solid dude. A couple of honorable mentions to Jared, Abby and Amanda all thought I didn't work with them as often, they were great to work with! Thanks to you all! read more

David is super kind and knowledgeable- our son injured his elbow and was no longer able to touch his shoulder, David clearly explained what was going on and gave us exercises to do at home to help. Our son is ultra shy and was really worried it would hurt - David did a great job explaining what he was doing, why, and ensuring our little guy was comfortable. Within a few weeks our son was already doing incredibly better - we have a couple of sessions left and are hoping for a full recovery read more

I really can't say much about this place. I never even stepped into it. That's because my doctor referred me to them. I called them up 3 times and left a message for them to call me back. I also left an email, which was provided to me on their website. I got the referral on Sept 8th and hear it is Sept 16th and I have still not heard a thing. Now I'm going down the list of other professionals who know how to treat a prospective patient. read more

My wife is recovering from several strokes and is going to All Star Physical Therapy for both physical and occupational therapy. Michelle, one of the aides has been phenomenal. She is extremely patient and knowledgeable. She works with her patients very well and explains things to make sure the patient understands. She is also very friendly. She is an incredible asset to All Star Physical Therapy. If you are in need of therapy, look for Michelle! read more

Scott is the best physical therapist in town. Friendly and knowledgeable. His advice is on point. Highly recommend

I want to let every one know how helpful All Star Physical Therapy has been for me. Had a accident with my right leg ruptured quadriceps. Had two surgeries and didn't think I would be able to walk again very good. But there are several therapists that really helped me in the past 9 months. I really appreciate what they have done. A big thanks to Andrew, Johnny, Michelle. Jarred and Kateland. They are so so helpful. I'm walking so much better. Thanks thanks thanks!!!! read more

Therapist here are very attentive, knowledgeable and patient. There is plenty of room for several patients. There are televisions for patients to watch to help take our minds off the discomfort we are in. My therapist name is Andrew and he is very professional and knowledgeable in his profession. He always has tips and suggestions on my plan of action for healing of my injury. Receptionist here are very kind and thoughtful. If you're late for your appointment there give you a call and if you need to reschedule there more than happy to help you out with your schedule. I would highly recommend I'll start physical therapy in to macula they're really good. read more

Jearilyn and Nalelly are phenomenal. They truly care about the patients. I have been having the worst time getting my doctors office to get a referral through to all star so I can get back to therapy. 2 months worth of trying. Jearilyn and Nalelly got it done in a day or so and I'm back in. They showed me that I'm important and how I feel and treating my pain matters. I wouldn't want to go anywhere else. read more

Awesome patient service. Would recommend to anyone. The staff is excellent and has exceptional customer service.

I have been going to All Star for the last 2.5 mo. I have to say all the staff is wonderful! From the receptionist who checks me in. To the lady in the back who makes my appointments. Kaitlyn who makes sure I do my exercises properly and is so caring in everything she does. To my awesome Therapist Scott! You keep me grounded and let me know that I don't have to be on full speed all day long ! Thank you AllStar for all your care, attentiveness to every exercise and making sure I am listen too regarding my pain, progress and expectations. So grateful , Lisa R read more

I have nothing but great things to say about the physical therapists, assistants and receptionists at All Star Physical Therapy on Temecula Parkway. I especially want to thank Johnny who has been great! He is very friendly, knowledgeable and helpful. Johnny is a great asset to the team. Andrew Atkins and Andrew Siva are exceptionally talented physical therapists and have greatly helped me in my rehab since having hip surgery. Thanks to everyone. read more

Jennica at the new Hancock location is amazing!! Compassionate, Professional, Considerate, Patient and Brilliant!! I feel 100% better than before my surgery! The staff is amazing, the office is highly accommodating, especially with my crazy work schedule. I would give Jennica and her coworkers at this location 100 stars if I could!! I feel like a new person. read more

I finished my fourth visit today and am happy to report that this is a wonderfully ran office. ALL of the staff have been helpful and pleasant. No down time in-between sets to where you are left waiting, it's very fluid. Shout out to ANDREW and JOHNNY! Thank you :) read more

I've been working with Andrew Silva for a hip issue and I have nothing but great things to say about he and his staff. From the front office to the aides to even the other therapist who I didn't even work with, this is a wonderful place to recover from injuries or surgeries. Everyone was very professional, knowledgeable and friendly. Unfortunately I've had need for several therapy stints over the years and this office is by far and away the very best. Highly recommend Andrew and his staff if you need physical therapy of any kind. read more

So nice and friendly from office staff to attendants and especially my therapist David!WTG all, you make it pleasant to be there.

I don't normally write reviews in general; but, I've been a patient here for over a month and felt compelled to share how great this office is to help inform those who are researching physical therapy options. From the accomodating reception staff to my outstanding therapist, Scott, I'm grateful for the exceptional care I've received. Also, a shoutout to Kaitlyn! I have prior professional experience in customer service in a healthcare setting and I'm always impressed by her interactions with patients. She's very proactive and attentive and her efforts to make people feel comfortable don't go unnoticed! Thank you to the team! read more

Nothing but positive things to say about this place! Andrew Siva was a miracle worker. I thought I'd dread going to PT....it was the complete opposite. The entire staff made my 4 month experience a real pleasure. The ladies up front, were always friendly. The aides were knowledgeable, helpful and fun to be around. The entire staff created a very pleasant atmosphere. Andrew is one of the most genuine, personable, friendly person I know. He is truly a professional with the work he does. Every session spent with him, I could see major progress being made. I can't thank Andrew (and the rest of the team) enough, for getting me back, physically well enough to enjoy my life again. You guys are rock stars! read more