I would not use this service. They said they would be out on a Friday between…read more 12:00 pm and 4:00pm, they never showed up and they never called. Kelley's service was contacted on Monday to find out what happened and we were told that the driver did not come in and he was to call us. They only have one driver!!! Kelley's service was to come out Wed. between 1:00pm and 3:00pm no show. I called Kelley's service at 3:40pm to see what was going on and they didn't know if the job was going to be done. They said they would call the driver and call be back. I waited for their call, They never called. I feel this service is very undependable.

From the owner: At Kelley Septic and Drain Services are your one-stop shop for all your drainage needs. We can…read moreclean, install and repair everything from your drain to the septic system. Once we are done with them, they will be good as new. No blockage is too big or too difficult for us to remove, no system too complex to install. We have a highly skilled and competent staff of over 100 years of experience in the drainage industry. We don't just improve your septic system; we make it brand new again. We deploy a combination of traditional techniques and advanced technology, to analyse, monitor, and clean away all debris. Our job is not to just offer you a service but to earn your trust.

Called Bill on a Sunday morning about a growing water stain in my ceiling. He was at my house that…read moreafternoon and was able to assess and complete the fix in a very short period of time. We were very happy with his customer service and professionalism. He is definitely our new go to plumber in the area

Prompt, good service at a fair price. I highly recommend Bill for your plumbing needs.read more

Called them at 10:30am, and by 5:00pm we had a new water heater installed. Great response, and a…read moregreat team to work with. Will call them for all future plumbing needs.

Spoke to a nice guy about the blue bathroom shower/ leaks. He was really nice, but then said he'd…read morehave to go back to the office to do an estimate. Called once a week later and no response. Called again over two weeks after that and spoke with a man who said he was (either) an owner or manager. I explained that I had two of his employees come out to my house but hadn't received an estimate. Well, he was not really rude, but he went off on how they were working and working "every day of the week " and he had seen the guy who came out to the house working on estimate and again they never had a day off all they did was work.. and etc. Since I was a potential customer (for a very expensive job) I was just taken aback at complaints about too much work when there are millions out of work. I remember thinking that he should hire more people! Also to bitch to a potential customer?? Bad business practice. I decided to wait until they called me as I had called back twice. After all, I then said (to myself) that I'm not going to chase someone so I can give you tons of money. I never got a quote or was contacted.

Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

I texted them in Feb. Looking to get some help on my water softener. He would text me back and I…read morewould reply and nothing. 2 months waiting for them to do work for me on a house I'm selling. Just didn't really care. As my job was small no follow up.

Terrible service. My home warranty company contracted them. It wasnt by choice. I felt like a…read moremillennial ghosted me after numerous attempts to follow up regarding a water heater replacement with them. They never called to schedule never called to follow up. I had to chase then around. They are nothing more than a hired hand that comes out to deny claims for American Home Shield.

Highly recommend Hayward Construction for any exterior piping or drainage needs! Lance from…read moreHayward showed up on time and extremely knowledgeable, ready to help in locating a possible mainline clog in exterior plumbing lines of my 1956 home. If not for Lance the problems would still be ongoing. Highly skilled, multiple tools including mini-excavator and he is particular and is careful about your property working to exit your lawn as close to "no trace" as when he arrived. Has worked on many homes and projects in Colchester, East Hampton, Moodus, Marlborough, etc. comes highly recommended.

From the owner: Water, Sewer & Septicread more

Stephen arrived on time, was very friendly and professional. Great service although expensive.read more

Called for an emergency. Called the number on the website and made an appointment in the Chat. No…read moreone came. Called the number multiple times system said the number was unassigned and hung up. Finally got them to reply and Augie came out to give us a quote. Quote was over $10,000. We called to make an appointment and they strung us along for almost a month while we couldn't live at home. Finally gave up and called a different company They came out, gave us a quote, and fixed it all in one day at a quarter of the price. I would have given them no stars but that wasn't an option.

Sean Harrison has helped us out at our home and our rental properties…read more His workmanship is excellent and his pricing for the work has always be extremely fair and reasonable. We have recommended Harrison Plumbing to numerous satisfied customers. Brian & Susan Mandeville Colchester, CT