Excellent 5* for service, expertise, customer care. Sandy, in the office, was a pleasure to deal…read morewith. She handled the ICBC paperwork efficiently. The repair was expertly carried. Overall, a good experience considering that dealing with motor vehicle accidents is not the most pleasant experience.

We had an accident back in June 2019. It wasn't anything major. What had happened was, I was in a…read morecar parked in the parkade and a lady backed out and scraped the car. After she hit it she still continued backing up. Oh boy. I had dealing with car issues. Especially for someone who needed to travel will be difficult. It took me a long time to finally bring the car in for repair because I was always travelling for work. I fly out Sunday and back Friday. most shops don't open on the weekend. Also most shops closes at 5:30. Don't know how to get the car in for repair when I fly into Vancouver around 4 pm. By the time I pick up my luggage and drive to the car repair shop, it was too late. Thank goodness. Super Euro Auto opens late and they open on Saturday. This was perfect. They were very helpful. They even provided me with a courteous car to drive. They did all the ICBC paper work for me. They are an ICBC Express Shop so they have access to ICBC database or whatever that means. They were able to see the accident and everything on file. Super helpful. They repaired the scratch. They did a good job and I can't even see the scratch that was left there. Happy Story at the end of the day.

Located in an industrial area with not much nearby . Two waiting areas : one on ground level and…read moreanother on second floor with access only via a looong flight of stairs . Refreshments include cans of Bubly and Coke , an espresso machine and half slices ( ! ) of banana bread and lemon loaf etc . Came in for a complimentary first 1600 km inspection and the wait was a little over an hour . Apparently the 8K service will be comped as well . Nice :D

Went to Canada to have an OEM dash cam installed in my Lexus UX Compact SUV after failure to find…read morean equivalent in the United States. I called ahead of time to ensure I could get serviced at their Lexus dealership despite the vehicle being purchased in Washington. The after market dash cameras had problems with draining the battery despite the vehicle being off. This particular Lexus OEM would be wired into the car and would not drain the battery while the vehicle was parked The reception guy had quick attention to detail as he noticed the recent purchase, mileage, etc. the installation took almost half a day and the technician at the end, walked me through the download of the app and how to view the dash camera videos. The transaction was seamless. They offered me a ride to a local shopping center due to the long wait.

I have been going to Arbutus Service for decades with a range of different vehicles and it is by…read morefar the best shop I have ever been to. They are able to quickly and accurately diagnose problems and they only do the work that is necessary. Outstanding customer service which is why they have extremely loyal customers. This has to be the best shop in Vancouver.

If I could rate less then one star, I would…read more Was referred to this place from my employers after struggling to find a mechanic who would be able to fix my car. Buddy had my car for a couple months trying to find parts. In that time his technician got into an accident with my car. Fine, they'll fix it and get to working on the real problem. Over the holidays, the owner of the shop decides to leave my vehicle on the street outside of his lot. Tuesday morning I get a call from VPD. "Sir, someone has broken into your car and your car is filling with rain. I call Arbutus service centre, leave a msg, don't hear back. I call back at noon the next day, speak to the owner. "Oh it's not my responsibility where your car is left, I won't be taking any responsibility for the damage caused." You couldn't even call me to give me the option to move my car out of your location if you didn't have time to work on it or it was taking space or was going to sit there over the holidays. That's what you do Steve, you call the client and say "hey, parts haven't come in, I don't have room to store your car, can you come pick it up? I'll call ya when the part is in and you can bring it back. You DON'T leave the vehicle on the street, quite simple. My car being broken into is not what bothered me, nor the fact that I trusted my vehicle with this mechanic or that I spent 5k and the mechanical issue still persisted. It was the shitty attitude and absolute lack of any ownership that made me loose 1000% respect for this person and his business. If that's the new norm, bring your car to a mechanic but you can't trust they'll keep your car safe, I call bullshit. Steve Hennessy, your behaviour, business practise and shit attitude after the fact.....poor poor poor absolutely sh** customer service. Your defiance, arrogance at how you practise business left me with the worst taste in my mouth. I am on my way out of this city and all you did was remind me why I cannot stand where humanity has reached. I looked at you, the experience and just thought "man, people are so awful" Had to scarp my car I was in love with. Now I don't have anything to move with. You ruined my last moth in Van. I hope you can live with this truth. It was in fact 100% your responsibility to keep my vehicle safe when you take that vehicle in. I trusted you to keep it safe. Had it been your own car, your mechanic left it on the street and someone broke into it, you'd be singing a different tune. But you weren't able to empathize were you? No, you just thought of yourself and how to cover your own ass. Since it's 2023, humanity is at its worst, you decided to screw me. Live with that. I strongly believe in karma and I believe yours will, has, is coming. Zero respect for you, absolute zero. You shouldn't advertise on your website things you simply do not practise. Lol your customers come first? Yeah right!

Kal Tire rocks. They do more than tires and are professional and honest. Stay away from Mr. Lube…read more They are the biggest crooks and liars in the business

This company tried to take advantage of my grandfather. He went in to get new tires installed on…read morehis car. They put his car on the lift, and gave him a bill for other "issues" needed to be fixed on his car. Tried to make him pay big dollars for things when he only wanted his wheels changed. He went to another mechanic and asked to do a check on his car, told my grandpa that it was "bs" what Kal tire tried to do. DO NOT GET SERVICE FROM KAL TIRE!! There are way better and more reliable car services out there

Decided to give this place a try after having a bad experience at Henneken and found several online…read moresources recommending this shop. This shop is actually not on Palm, but at the back of a building that faces palm. The entrance faces the side alley. The shop looks fairly cluttered both in the shop area and office, but to me that really just means they work on that many cars. There was a lineup the entire time I was there. They have 2 hoists, though 1 was out of commission the day I was there. The office has a waiting area, but there is really not much there other than a vending machine. Thank goodness for smartphones. Victoria (the owner) was very familiar with the problem with my car, and mentioned all the various problems known for that model. These are problems that are plastered all over the various car forums out there but aren't officially recognized by the manufacturer. The fact that I didn't have to argue with her (unlike the dealership) made me feel much more comfortable trusting my ride with her. My timing chain was properly inspected, and she even let me into the shop area to take some photos of the various engine parts for my own records. Special mention here, as I truly appreciate a shop that doesn't treat their customers like idiots. I also requested that my alternator pulley be replaced. This job isn't difficult on paper, but requires a custom tool, and an insane amount of torque. The pulley on my car was so seized that they broke their tool, so I basically had to get this done elsewhere. They also changed out my serpentine belt (which had to come off for this job anyways) and charged me 0.7h. Not the best because the belt had to come off again for that pulley at a later date, but reasonable. Overall I was happy as my objective for the appointment was achieved, but there were 2 things where they can improve on. 1) The appointment literally took the entire day (8h) instead of the 1-2h I was expecting, because of that broken hoist. Thank goodness I had the day off and decided to stick around the area. If I had known this, I would've simply rebooked for a different day to make it easier for everyone. 2) When the tech replaced the valve cover, she routed the vacuum hoses incorrectly. I was wondering why my engine cover would no longer sit flush and was now getting squished by the hood. Fortunately I had a photo from before, so I was able to fix this when I got home. However, I feel the shop has a responsibility to put things back together properly. With that said, I do feel that the shop does try to do good honest work. I will be back for more mechanical servicing in the future.

Heard about this shout through the motorcycle community. I had some issues with my Porsche which…read morewas needing some tlc. The process was smooth, happy with the communication and they earned a loyal customer Thx team

I have lived in the neighbourhood for over 20 years and I cannot in good faith recommend this…read morecompany. I have witnessed multiple incidents of aggression and verbal abuse from the owner and his employee towards neighbours, and drivers coming through.. People are judged by their actions and they do not conduct themselves with any sense of decency or regard for the neighbourhood. Take this for what you will, but I harbour no ill feelings towards them, I just think they could conduct themselves better and set an example as a good business for the community.

These guys are honest, reasonably priced and good! Several times they have sorted out issues, that…read moreas a complete non-car person, they could have completely fleeced me over. They didn't and as such, I trust their judgement and abilities! Example - discovered yesterday a nail, or something in one of the van tyres. Rang this morning - 15 minutes later I dropped off van. I rang 1.5 hours later, problem solved and tyres fixed. ( He didn't ring me because he thought our 18 month old might be napping and didn't want to wake her!). Got there to find he had checked all tyres and found hole in another one, which he also fixed. Cost ? $35 all in.

Instamek saved us thousands by doing professional on the spot used car inspections. We avoided at…read moreleast 3 lemons/money pits being sold as something they were not. Highly recommend their mechanics/inspections at least in the Lower Mainland -- where we ordered them. They were fast, honest, courteous -- and really helped find decent vehicles for young adults in our family. Yvette

Just a heads-up based on my experience with InstaMek: after discussing pricing options and…read morerequesting a quote, I was signed up for a paid membership without explicitly consenting to it. While the charge was later refunded, the situation was concerning and stressful. I'm sharing this as a reminder to others to clearly and explicitly confirm before agreeing to any memberships or recurring charges.

My sister was able to get in to do an auto check very quickly but with any car diagnostics it's…read moresuch a rip off because they never tell you exactly upfront how much it's going to cost. She ended up paying a little over $200 and to find that they couldn't do anything to fix it. The woman who works there did give us a one-way ride to downtown while we waited, but they weren't able to pick us back up which I think is such a weird way to do service and business. Ultimately, I'm not sure this is a place that I would recommend for you to go get your car fixed. It's on a weird industrial lot with a bunch of other taxi cars so perhaps it's where they do a lot of fleet services but maybe not necessarily for personal vehicles.

I've been going to CarSmart service for about 10 years since my brother, a former cab driver,…read morerecommended it. CarSmart is a true gem in the car mechanic business - honest staff and decent prices. Dave Ram, the owner, has always been dedicated to diagnosing and solving all the issues on my 2000 Honda Accord V6. He's honest, very helpful and guided me to make sensible decisions about my car. He and his wife have always been warm and welcoming, even driving me home and picking me up on several occasions, and I highly recommend bringing your car to Dave. I've never been disappointed.