I own a 2023 Chevy Silverado LTZ with the expensive paint package, I recently went through the All Washed Up car wash at the Uniontown location, after returning home and looking at the truck, I saw that it was covered with scratches and swirls over the entire truck. I took it back to the car wash immediately to report the damage that was done to the truck by the car wash and filed a damage claim. I was contacted by the "Site Manager", Michael Ellis who informed me that "my claim was denied because to the type of wash I purchased, the "Spa Sampler" because this wash uses very little soap and is basically a wet wash that will cause this type of result, "damage". I fully expect that this statement will be denied, however that is exactly the statement that was made for the denial by him and he said that was what he was told by the Claims Office, otherwise I would like to hear another version for the denial. When I asked for the number and address for the "Claim office", he said there is none. They do not advertise nor publish any type of disclaimer or refusal of responsibility regarding this type of damage. Their position pertaining to any of the wash packages is one of go through at your own risk. for any business to not be more responsible or dedicated to the quality of service they provide is an indication of a "catch me if you can" attitude regarding their integrity to customers and the quality of their service. Needless to say, I have been through many car washes over the years and have never encountered anything like this. If you have a "beater" that you don't care about then this car wash would be for you, if you have a vehicle that is one you take care of, go somewhere that takes pride and responsibility for what they represent. I had the paint on my truck repaired at a cost of $422.99 and was told by the shop that there are scratch at couldn't be repaired and that the clearcoat on the paint is permanently damaged.
INVOICE 1870 DETAILS
Charlies Classy Clean LLC
DUE 09/21/2024
$422.94
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Dear Ron DeGusipe,
Here's your invoice! We appreciate your prompt payment.
Thanks for your business!
Charlies Classy Clean LLC
Bill toRon DeGusipe
Ron DeGusipe
1 Belle Terra
McClellandtown, PA 15458
Terms Net 30
08/20/2024
Buffing & Paint Correction $399.00T
Washed, Dried, Wet sanded, Compound buff and Glaze Buff.
1 X $399.00
Subtotal $399.00
Tax $23.94
Total $422.94
Balance due $422.94
Customer states went to All Washed Up Car Wash and his 2023 Silverado was Damaged by brushes. The paint had severe scratches and swirls all over the truck. However there was a few scratches that were Uncorrectable. Referred to Body Shop!
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Charlies Classy Clean LLC
charliesclassyclean@gmail.com
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