My grandmothers oxygen tank is either empty or off on a regular basis. When you complain they tell…read moreyou to take her else where. Very negligent.

My father had a major stroke several months ago and he was initially placed in a different acute…read morecare facility in the valley, which was absolutely awful. He was neglected and left alone in his room crying out in pain and no one bothered to check on him. It was truly horrifying and unbelievable. Our family was so grateful to find West Valley Subacute Care. The entire rehab staff has gone above and beyond to help my father regain the skills necessary for him to safely return home. They have been kind, caring and patient throughout his stay and we have observed extraordinary progress over the last few months. Everyone from the front office admin staff to the nursing staff to the social workers care genuinely about their patients. Extra special thanks to Christopher M, Shakeh, Brenda, Gigi, Princess, Olga and Patricia for their excellent care. I HIGHLY recommend this facility.

My brother has been here for two weeks, post a major heart attack, and seizure, which almost took…read morehis life. He has recovered so well and has truly enjoyed all of the nurses he has had. He is a vegan and the food accommodations have been quite good. They make sure he takes all of his meds before leaving and they take time to talk to him (he is very friendly and chatty) The Only issue was the room phone not working) they addressed that within two days. The thing I would like to see is comfy patio chairs and make it more Inviting, as it is a nice area for those who are able to walk around. I will update this post with some of the names of the caregivers that have been so patient and kind. Also, PT and OT have been very good.

My uncle suffered severe neglect on a septic open wound t-11 t-12... absolutely avoidable if it had…read morebeen treated earlier. Needs way more staffing and attitude change. He was a veteran. They wouldnt even cut his hair and relatives living far away could not travel to help so they neglect patients this way. Not recommended facility

My dad went to this facility after his hospital stay. At first I was apprehensive due to the…read morenegative Yelp reviews. I'm happy to say we had a very positive experience over the 20 days my dad was there. First off it's super clean, the staff is so friendly and helpful and they were very attentive to my dad. PT was wonderful! My dad has lower extremity Parkinson's which means he has struggles with balance and walking but Bobby and his team were so patient and compassionate with him. They really helped him achieve all his goals. All the departments were friendly and accommodating with any questions our family had. I highly recommend Northridge Care Center!!

Most CNA's and nurses were very nice and helpful. The case manager, Jeanette was very nice and…read morehelpful. This facility is understaffed and needs to be remodeled. When my mom needed help sometimes, she had to wait, once for 1 1/2 hours just to use the restroom. When a CNA is on break or with another patient there is no coverage even when other CNA's are doing nothing. Upon leaving, my mom said she needed to use the restroom and the CNA said I just took her. I told them it was a 45 minute ride back to Thousand Oaks but they did not care. I drove with my mom upset the entire way Luckily, when we arrived at the assisted living they found a wheelchair and 2 of their people took my mom immediately to the bathroom. The food at Northridge looked disgusting although my mom ate it. Sometimes I brought her food. This facility is understaffed and needs remodeling before I would ever recommend it!!

First & foremost I will like to say that this Los Angeles Jewish Health service is not only for…read moreJewish people. It is for anyone and everyone who needs special care in whatever their condition is. I have been here multiple times back in 2019-2021 when my late mother in law was at this facility. I would go there around 5pm when it was their dinner time. Feed her, try to talk to her and spend one on one time with her.She had Alzheimer's disease. I believe they have 4 different buildings and plenty of parking spaces along with clean restrooms. This facility was established back in 1912 and still serves their patients, families of the patients with pride, dignity, and kindness. They have over 6,000 seniors every year entering this facility. They even have a nice garden. They provide care for home, in their community and on premises/campuses. Nurses and other staff members are very sweet, kind, caring, professional and HELPFUL!! They don't just treat you as a number; but as a human. Recently few days ago I willingly wanted to go see one of my friend's mom who is in this care center. She has dementia. I told her that I would be going there and she met me there. Place is spotless clean, they come and change the bed sheets pretty frequently, take you for a walk, help you to take your medications, and do their best for everyone to feel welcomed, safe and a good place to be at! If you have a loved one and needs a good home, don't hesitate to bring them to this facility.10/10. Thank you all for all that you do for everyone. They accept insurance, and other types of medical payments..

It is hard to believe this is considered to be one of the top retirement homes. My experiences have…read morebeen nothing short of horrific. When the nurses let my father suffer so badly from a UTI that at bedtime he became belligerent, they sent him to jail. An 83 year old man with dementia. Yes they finally brought him back but the experience in jail caused a huge decline in his physical being. He declined pretty fast from then. The weekend when it seemed he would not make it the nurse on duty refused to let me come see him. I was only allowed to see him once he had died. I recently called for information and their VP could not have been more rude or dismissive. This is the retirement home we have all been warned about

The problem is that they require 2 people in every room, a single room is very pricy.read more

I had a knee replacement surgery, and I was referred to the JHA Health, which is the jewish home…read morefor the aging, for rehabilitation, never ever did I visual a place that would take care of me, from the minute I woke up, till I slept at night, the medical staff from the nurses to the physical therapy where way and beyond, i don't know what I would have done without them. The JHA accepts 65 years and older, I stayed at the Rehabilitation center for 10 days, not one time did any staff member when called ignored your call, if they heard the walker at 2am they would come to double check, fix your sheets without even a doubt, and make sure you in bed comfortable, if you need rehabilitation center,don't look further, this place is the happiest, kindness, loving, caring, that anyone can find, good luck

Excellent facility for rehab after an operation. The physical therapy is excellent, on a daily…read morebasis. This facility is very clean at the cleaning staff is very friendly as they visit your room. The nurs.\nIng staff is very knowledgeable as they handle your meds and keep you on schedule. The c n a is give excellent care. They are friendly and personable and like to engage in conversation and get to know you. They're response time is very good. The nurse will contact the doctor if needed for further counsel. Overall I am enjoying my experience here.

I'm so grateful for the care and all the services that this facility has been providing for my mom…read more, from the girl that sets her transportation appointments sweet and kind Angie who always answers the phone with such grace and kindness, and has helped so much , to the social worker lovely Sheryl who never stops caring to help in anyway possible what a wonderful person , I am grateful for Zoila who from first day ensured me with respect and love that my mom is in good hands and she is extremely supportive, positive and exceptionally kind ,to the wonderful and patient niki who baths her with love and her heart , to the amazing Allen that was always there from the start making us always feel at ease and always so kind and positive doing everything he could to ensure we get taken care of, to the wonderful night shift CNA that takes care of entire patients with so much love and goes above and beyond always running to my moms aid without a frown, fred at the leisure room who made her smile brightened her day with teaching her card games with so much joy and excitement and patty has been my moms favorite, she's so sweet and extremely loving always takes care of her with a smile and attentive to her needs I'm grateful for all of them and last but not least mr x the fantastic man that leads the team with his best care and professionalism and captured my moms heart Thank you again! We will miss you lake balboa care center

My aunt stayed here. I was happy with the care, nursing admissions, social services etc were all…read moregreat to her. If she was happy there, I'm happy. Thanks holiday manor!

What an amazing place this is,,and wonderful amazing staff. I love everyone here,they care very…read moremuch. There are 2 staff members that are very cool l, funny, are very caring. The first staff member is Amad, he's so down to earth, smart, and caring. He treated me with most up respect while I was there,he showed me what a real man actually is, and his personality is top notch,. This is a person that I would want to hang with any time. Thank you Amad for being there brother. The second staff I know that is very awesome at everything he does and his name is Mark,he's very funny and always havel me laughing Mark has all the jokes in the world . I wouldn't trade the time in the world. Thank you noth

First of all, I want to thank the gentleman I spoke with I believe his name was Gabriel. During…read morethis transition with my father, I spoke to several people, and it has been an incredibly overwhelming situation. It's not something I take lightly, and there are a lot of emotions and decisions involved. From the very first phone call, Gabriel showed a level of care and patience that I honestly had never experienced over the phone before especially before even visiting the facility. He answered all of my questions, and what really stood out was that he also asked thoughtful questions to better understand our situation. He helped turn what was a very stressful moment into something that felt calm, manageable, and reassuring. Because of that conversation, I already felt confident that my father would be in the right place. When I actually toured the facility, I was pleasantly surprised. It is very clean, very well kept, and you can tell there is real attention to detail. Most importantly, I truly appreciated how much care and compassion the nurses showed toward my father. That meant a lot to me and my family during such a difficult time. Gabriel, truly thank you. I couldn't have navigated this without your guidance and care. I can confidently say that if I or anyone in my family ever needs help with something like this again, you will absolutely be the person we call.

I agree 100% with Bella M. who posted a review on March 6, 2026…read moreabout Gabriel. He is a total angel. Incredibly caring, patient and so professional! He helped us sort everything out and made it a wonderful experience while my relative stayed at the facility. Thanks to him she was able to obtain the needed therapy and medical care. Thank you Gabriel!! Then there is Lynn, the Director of Nursing who was also most helpful whenever there was a medical issue that needed to be addressed with the nurses and or nurse assistants. Thank you Lynn!! Jordan, the Administrator will also step in whenever his help is needed and make things right. Thank you Jordan!! Cleanliness all throughout the facility is evident and very important in a medical setting. Meals are nutritious. And they also provide snacks. I believe it is important for family members to stay engaged and participate in the care of their relatives, to ensure an open line of communication with personnel and Management, to bring up questions and concerns.