Excellent optometrist! I've had issues with dry eyes and he took the time to discuss with me my…read moreconcerns and made appropriate recommendations. I also have a lot of concerns brought up to me by previous optometrists and so I had many questions. Dr. Mao took the time to answer all of my many questions, and was very patient. He appeared extremely knowledgeable and even my friend who had come with me to the appointment was very impressed by him. Also purchased glasses and frames from the attached optical store. Corrine was friendly and very flexible in helping me order frames that I had found online that were not in store. Fair pricing as well on their products!

From the owner: We are committed to progressive excellence in eye care to preserve and improve health and the…read morequality of life of your whole family. Your Vision Is Our Vision! New patients welcome.

Dr. Millar is great doctor with lots of knowledge and very helpful. I have no complaints about the…read moredoctor himself. However, his receptionist is another story. Enough to say that she has completely ruined my image of this place. I will not be going back even though I enjoyed my doctor. She can't answer a question for the life of her she just repeats you should of asked the doctor. Common a receptionist should at least have some understanding of what the doctor does that she works for. She told me that I had messed up my appointment time even though I had a voice mail confirming otherwise and never apologized. Made it out to be my fault the whole time. Then showing her annoyance said said he could get me in (lovely). The breaking point was the last visit when I went to pay for my almost 200 dollar contacts. I explained that I was financially unable to pay for the whole bill in one go and she simply said "well then come back when you have the funds". EXCUSE me .. in my line of business we would never say that to one of our members. We would work out a plan and take down a credit card number or pre-authorized cheques - this was such a joke. It's safe to say I will not be back. I will purchase elsewhere. I've experienced many people like this lady but never in the health care system. What a depressing situation.

Excellent customer service from the professional staff on the front desk to the optometrist m, Dr…read more Chevalier, who kindly fitted my husband into his hectic schedule. We much appreciate your care today. Many thanks.

Popped in here because a friend of minds 2 year old mangled my sunglasses. They were able to fix…read morethem quickly and they're perfect! Best of all they didn't charge me to fix them, it was amazing customer service even though I didn't get my glasses there to begin with!

First time going here. Service was amazing and the staff was super helpful and friendly…read more Lots of high-end options which I loved. Would give more than 5 stars if i could!

An elderly lady, who has dementia, went to see Dr. Roma Pushka at Einstein's Optical, Sherwood…read moreForest Mall, for an eye assessment and glasses. Unfortunately, our experience was very disappointing. Throughout the appointment, Dr. Pushka was rude, curt, impatient, and lacked the compassion and professionalism that I would expect when caring for an elderly patient with cognitive impairment. Patients with dementia often need extra patience, reassurance, and clear communication, and we did not feel that this was provided. When my wife and I entered the room to help interpret and support my mother-in-law, Dr. Pushka appeared upset and commented that having more people in the room would create too much body heat which makes her uncomfotable. We found this remark inappropriate and insensitive, particularly given that we were there solely to help an elderly family member understand the assessment. Every healthcare professional can have a busy day, but kindness, patience, and respect are especially important when caring for vulnerable patients. Unfortunately, this visit fell well short of those expectations.

This business is 180 now negative as to when Dr. Traczuk was the owner. The supporting staff are…read moreunprofessional, rude, dismissive, lies, insensitive, incompetent, snarky, lazy, and they are always right. They let you know you are wrong always and an inconvenience to them. Wrong contact lenses ordered is your fault. Billing is wrong, your fault. Adjustments is always an inconvenience now needing an appointment. They do not call to let you know glasses are in or they call close to a month. Oops your fault! Dr.Traczuck and staff was amazing and you felt that you mattered. We were there for over 30 years. The whole family. He did an awesome job. I even had his son in law as a doctor there. Now it is a horrible experience for the family. I miss Dr Traczuk. carina

Checked in, over a hour later went to the desk said typically I am here for 15 minutes, OOPs we…read moreforgot about you. Wow....that's professionalism. Then I am informed I have to pay for my service this time! Little background information I have had this test done for 20 years & has always been covered by OHIP & still is as per service ontario. So unprofessional, such an attitude, smart ass to boot. No customer service skills whatsoever. Then when I get home she has already called, no message left so I called them and said did you not hear the message? Hmmm, ya didn't leave one dumbass. She states OHIP does not cover this when you have diabetes. OMG is she messed up. See below: Does OHIP cover glaucoma testing? Medically Necessary Eye Exams Covered conditions include a range of eye-related and general health conditions, which may require regular monitoring through a yearly eye exam. The conditions OHIP covers are: Diabetes. Glaucoma. There you have it folks... Will never go back to this inefficient, incorrect information, no customer service skills business again.

Moving sucks. But the worst part is finding good health care services. Especially if you don't…read morehave a network to give you word-of-mouth referrals. So, you can do like I did and scour the internet. Sometimes the person answering the phone tips you off as to whether you would be a good fit with that service provider. I'm picky when it comes to choosing health providers, and staff is a large part of that decision making. I was lucky. My call to Upper Richmond Optometry revealed a professionalism and friendliness I was looking for. Information received during the phone call plus info on their website convinced me to take a risk and make an appointment. I'm so glad I did! They are great! The exam was thorough and informative. It was obvious the team is interested not only in corrective eye care, but preventative management. Subsequent contact has convinced me I made the right choice for visual care. Cutting-edge technology is important, but I value professionalism, friendliness, helpfulness, good humor, and personal interest more. Upper Richmond Optometry is the best in my eyes! (Pun intended,)

Walked in and someone addressed me immediately with an offer to help, even though it looked like…read moreshe had a pile of work on her desk. I had my husband's Alexander McQueen's sunglasses that were missing a screw. The lovely woman fixed them right away and even cleaned them. All without charge. When I'm looking for glasses in the future I will definitely remember their outstanding service and shop there.

They have poor customer service and management. Poor business practices and a lack of trained staff…read moreable to dispense your glasses to you. Prices are on the high end, but dont worry they'll immediately give you 50% off - but you can still get the same elsewhere for cheaper. I was going to purchase 3 sets for our family through them but after the horrible experience I am cancelling the orders instead and will shop elsewhere.

Top notch. Very professional all the way. Dr Shuit explains all the details in very easy terms as…read morehe goes. The office is very welcoming, clean and bright

Dr Shuit takes good care of me. He keeps current with the new stuff, but keeps it simple.read more