Went here for VIN verification for an out of state vehicle purchase. The staff is very diligent and…read morefriendly.

Needed a vehicle transferred to my name and I'm glad I was referred to Ray. He took care of the…read morepaperwork, and got my tags in 24 hours. I will definitely be referring all my friends and family to Ray.

Adriana did a great job of getting us set up with a new company. She even help save us a good…read moreamount of money. She explained everything to me in detail and answered all my questions. She returned all my calls and messages right away. We will continue to do business with her.

Yes Adriana Saldívar!! She was amazing!! Her customer service her knowledge she was very personable…read moreand she knew every answer to every question very impressive!

Brisa and Griselda are both my agents I've had farmers for years and they have always been on top…read morefrom having my home my cars my jetskies even my umbrella policy and my life insurance policies they have always helped me with any question always looked out called me regularly to give me updates on any saving information on how to get discounts and letting me know of and if any changes are being made some might say it's too expensive but the coverage is there they go thru every detail of your policies they hide nothing I recommended them for their honesty and piece of mind you can't go wing with the Huerta team

So i thought this insurance would cover everything but they never let me know in the small letters…read morethat if i did uber i wouldn't be able to claim an accident so i had an accident and they told me flat out they would never pay for the other cars damages or take the claim so my question i asked myself why do i pay insurance if they wont cover me so be careful with this insurance im already looking for another one cause this wasn't what i expected from Griselda and farmers so disappointed with her and the way they treated me. Dont be the second they treat like me ...

The service was excellent. I requested for Tax filing service and was done within minutes. The…read morevalue is amazing. I have been coming here for almost 10 years and never EVER had an issue with my taxes. They will answer any and all questions you have. Very transparent with what is being filed. Not sure why these other people are tripping and giving low ratings, I will say, everyone has their day and maybe it was a bad day for that person. We were referred by a family friend to come here 10 years ago and have been coming here since then. They have seen me from getting my first job to having family and kids and the service has only been getting better ever since.

I'm not one to complain but Fatima, the auto insurance rep is so rude, every single time that I go…read moreto the office to ask about my insurance, she always looks annoyed and very rude, all the other employees that work there are super nice but Fatima needs some customer service training

Went to file my taxes today at the Azusa location. This location is so convenient to where I live…read moreand I'm grateful that It's here. I got them done early this year and didn't want to waste time waiting until last minute. It's my 3rd year getting them done with Ana Rosales and she is always so very helpful, professional, and takes care of her customers. She was great at accommodating me and was able to get me in right away. Ana is very meticulous and for that I am very appreciative. I highly recommend scheduling an appointment with her. Thanks again Ana!

This place is absolutely amazing. I had a issue with my W2 and Ana Rosales the tax preparer walked…read moreme through the process she was smart and professional and friendly. I called like 4 different companies in Azusa and all of them wanted crazy money to fill out one additional tax form she charged a very fair price way better than H&R Block.she will be doing my taxes from now on ,give them a try you won't regret it

Haywood Rosales is the most knowledgeable and compassionate insurance agent I've ever worked with…read more He's a gem, and I highly recommend using his services. You can rest comfortably knowing he has your best interest in mind always.

I got the best experience dealing with Haywood! Very knowledgeable and always here to help…read more I definitely recommend working with him if you want the best service.

Taxes season is always so crazy but Mayra is simply the most nicest helpful person ever. Family…read moreowned operated business. Will definitely be recommending people.

The service here is great. Everyone is friendly along with the owner Mayra. Always makes me feel…read morewelcome and most importantly very satisfied with the tax services. A+

Leslie and her team deliver top-notch service for my auto policy and are always available to answer…read morequestions or clear up any concerns. My agent April is the best at what she does--she explains everything super thoroughly. Plus, I get water and cookies every time, so that's a win too. Thank you! ‍

Leslie made it so easy to have my windshield replaced. When I first called to have the repair,…read moreLeslie directed me to the company that would make the repair. She followed through until I was reimbursed for the repair.

I was helped by Daniel great customer service!!! Answered all my question!! I would recommend…read moreroute 66 insurance to anyone!!! Thank you Daniel for helping me

I was really struggling to secure renters insurance for my new place because of the LA wild fires,…read moreand Route 66 managed to find me an insurer for $260, but the cost was incredibly disappointing. I assumed that's just what the insurer was charging based on actuaries, Then I got the contract, they charged me $110 for the actual insurance policy and then slapped on an agency fee of $150. That's just too steep, especially after I called around and found out how much others were charging. It feels like blatant price gouging, taking advantage of the current crisis situation. It's frustrating to see such excessive fees when you're already dealing with the stress of finding a safe place to live during these wildfires.

Stay away from this agency. I canceled my policy on June 11, 2025, and instead of giving me a clear…read morebreakdown of my final balance, they threatened to send me to collections. I asked for documentation and got no real explanation. I ended up paying $260 just to protect my credit - not because I agreed with the charge, but because they gave me no other choice. The communication was unprofessional, and the billing process lacked transparency. If you're thinking about using this Allstate office in Azusa, I strongly recommend going somewhere else.

This review is a couple of months overdue, but I wanted to prioritize making it because it's the…read moresingle worst experience I have ever had with any insurance, or possibly any company that handles something as important as insurance. To give a little background, my mom was previously listed as a driver on my policy. She is elderly and doesn't drive herself around anymore so we let her driver's license expire when it came time for renewal. She was not driving, but I totally forgot that she was listed as a driver on the policy. I got a letter from Allstate informing me that this needed to be addressed before renewal, as non-licensed drivers cannot be on the policy (obviously). Immediately upon receipt of the letter, I called Evelyn's office to simply remove my mom from the policy because she does not drive and we had no plans to renew her license at this time. The girl on the phone informed me that for some reason, my rate would increase by removing her (they couldn't say why) and suggested that I wait until closer til the expiration date to remove her. I took her advice. My mom wasn't driving, one way or the other. About a month before my policy was set to expire, I called the 1-800 number to make 2 requests: 1) to remove my mom from the policy 2) to ask for a payment arrangement for a hardship -- I had been with Allstate on and off for a decade, and never had an issue. I spoke with the off-shore customer service, and was told both items were completed. I also received an email confirming the changes. Cut to about a week before my policy was set to expire and I get a call from Evelyn's office asking what's going on with my policy. Obviously, I was confused. I asked her what she meant, and after discussing, she said that the customer service person who helped me on the phone did something wrong when removing my mom from the policy, but that she would take care of it, no problem, and that I didn't need to do anything farther. I go about my life as usual and get a call the next week, which is now a few days AFTER expiration, informing me that my policy was expired/had non-renewed over a non-licensed driver still being listed and that I had been unknowingly driving without insurance for a couple of days. Despite the fact that I did everything I was required to do, I was told that I would need to wait a week to see if my policy would be reinstated, and that there is a chance that it will not be reinstated. They said they could sell me a same day policy instead, at more than double what I was paying before with a 50% payment upfront. This wasn't an option so I started looking for new insurance immediately, but the vast majority of insurance companies are now requiring a 15 day waiting period and also want excessive deposits, so I opted to wait to see if the policy would be reinstated, as there was no valid reason why it shouldn't have been. I ended up waiting a little over a week (their stated timeline), DURING WHICH I COULD NOT DRIVE MY CAR BECAUSE I WAS IN INSURANCE LIMBO, only to find out that Allstate would not reinstate my existing policy at my old price. Despite the fact that the cancellation was caused by a mistake that THEIR customer service rep made, they said it couldn't be appealed because THIS insurance office "took too long to contact them to correct the error." Dozens of phone calls, emails, etc. later. To make matters worse, because of my payment arrangement, I still had a $350 balance with the office. I asked if the office could cover the balance as a courtesy since they and Allstate had made such a massive mistake. They ignored my request and sent me to collections. I reported this company to the BBB and to the insurance commissioner. I don't know if anything was done, but avoid this office like the plague.