If i had the option to giv them a no star i wouldve done it after speaking with this "rep" Adriana is the worst rep I had ever dealt with, completely rude!! No intentions of helping at all, I tried telling her my situation and she would completely cut me off while I was talking until I told her off..my family and i've been with them for soo many years and have never had this problem with my auto insurance up until now, I called them just to simply ask them to send my finance a proof that my car was insured for a month that was requested and ADRIANA came up with all this crap that I had already know. She told me repeatedly (with an attitude, unprofessional way!) that if I wanted her to fax it over I had to take her the form of proof...like really!? (When in reality That was the proof I needed to get from them in the first place) all she needed to do is simply print it out n fax it over to my finance. If I had the ability to go into theyr system I would've done it myself without even calling them and dealing with the unprofessional rep they have "ADRIANA". Before that, she kept on putting me on hold several times even without noticing me. She definitely has no manners at all or intentions of helping. Mayra (owner) does not need "reps" like this one in her office. They get hired to help out with a professional customer service, right? Not to be in a bitchy mood!! read more