Helpful, responsive, timely at a time of crisis and need the cost was reasonable, too.

The family cannot express enough gratitude and appreciation for the cremation services by Cal Direct, handles every step of the way by Josh Gonzalez. My husband's daughter died very suddenly & tragically last month. Josh's enormous help, compassion and attention to detail is what got us through this ordeal. He is on top of everything, an excellent communicator and true care and concern cannot be expressed adequately. He is quick to respond ALWAYS, answers all calls & texts quickly and accommodated some last minute requests in the best possible way. I've personally not arranged a cremation before, and he walked me through every step of the way, from interacting with the coroner, all the way to obtaining the death certificate. Josh, from the Martinez family, thank for your superb work and we wish many blessings upon you and your family. read more

Professional service with instant information straight forward regarding services offered. I chose Allay, I believe they care and informed me of my choices. Prices always go up so I'm glad I took care of this so my family is not left this responsibility when I pass. I they delivered a service I needed taken care of promptly. read more

If you're on Yelp looking for cremation, it's a good bet your current situation isn't what you had hoped. Any end of life service is working with people at their most challenged, and I am extremely grateful to Allay Direct Cremation for making an agonizing event bearable. Even if they hadn't been affordable, which thankfully they were, their support, responsiveness and compassion lifted the weight considerably. This was entirely new to me, and they helped every little step of the way. I want to express particular gratitude to Josh, who was such a blessing to have on my side. If you're here, you're probably overwhelmed already. Allay's name is also their mission statement, and it's exactly what they did. read more

Grateful for the team at allay, specifically the staff at the Anaheim office. Most places are comparable in terms of a simple cremation service, but what separates them is the customer service. Patricia and Carlos went above and beyond in making sure my family and me were updated every day until cremation. The entire process was extremely easy. From my first call, to all of the forms that was done by email, to being able to get a hold of someone, I couldn't have asked for a more professional company. We weren't looking for anything fancy, but we did upgrade the urn from what was offered in the package. Thank you Carlos for delivering the urn to us in time for the holidays. I will definitely be recommending them to my friends and family. read more

I had my sister's cremation done at this facility. They are a joy to work with. Lawrence was the front man, but Josh came up behind him like a champ. Very professional services. They received my urn (see pictures), not too large, just a Keepsake urn. I ordered and had delivered there for my sister to put her ashes in the beautiful butterfly urn. Josh even delivered to my job, including the death certificate. Ask him why he works for Allay, and you'll understand his compassion. I highly recommend them to anyone and such compassion and follow-up on everything. Great job! read more

Allay Direct Cremation - Urn of my Boo Baby. Rest in Heaven! - Cremation Services Near Me

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Choosing Allay was the best thing I could have ever done. Josh Gonzales was a true blessing. He was very caring, professional and thorough. I had to cremate my child and he understood how I felt and remained in contact with me every step of the way. The services offered were quality and affordable and exactly what I asked for. Our family chose to have the ashes scattered at sea he and took care of it all. Thank you Josh for helping me through one of the most difficult times of my life, and thank you Allay for being a quality service when I needed you most. read more

I can't say enough the kindness, compassion and amazing service of Lawrence, Earvin and staff Losing a love one is not easy. Their response and respect from the very beginning brought me so much comfort at such difficult time. I highly recommended their services. read more

I have no words enough to describe how easy and smooth the process of cremation of my daughter was, thanks to Lawrence who explained to me step by step his kindness and professionalism helped us a lot and lead us through this painful journey, it didn't matter that I live few states away Lawrence made me feel like we were always close and always kept me informed of everything, he gave me specific date and time for the cremation so I was able to be there and picked up the urn. Once again Thank you so much for your help and compassion Lawrence !! Recommended read more

Received great service from Josh Gonzalez who took care of Mom Helen's ashes. The experience was professional and efficient. They assisted with the death certificates and permit for scattering the ashes at sea. I would highly recommend their services. Thank you. read more

OUTSTANDING SERVICE!!! This was my first time handling a cremation for a loved one. I found Allay on yelp and went with my gut feeling to trust these guys to help our family. My decision was based on recent feedback from other customers who left positive feedback too. I'm not local to the area but I did feel as if I was working side-by-side with someone through this tough process. Lawrence was the person who "walked" me through everything and was there to answer all my questions and calmed my concerns. Updates were given very frequently and responses to questions were answered timely (within minutes/same day). The paperwork....gosh I hate paperwork... But the paperwork was paperless! The document system they used to file paperwork was easy to understand and follow, and of course I was able to keep PDF file copies as well. They were able to accommodate the urn and keepsakes I wanted for family members, I felt they were very organized as some of the keepsake items were shipped from different places. Fees - They were a little pricier than their competitors, but you get what you pay for which is quality, reliable service. I did get a couple of other quotes and others were a little cheaper in price, but one vendor spelled my name wrong, and the other vendor didn't quite understand our needs. Timetable - our loved one passed away on a Wednesday and I got the ashes in the mail 2 weeks and 2 days later. You have to fill out the paperwork promptly as requested so there are no delays on your own end. I've learned that there are pieces to the puzzle so do your part to keep things moving and reply to all messages and emails to keep the flow moving. Because I'm not in the local area, I did pay for shipping. Once everything was completed, I got a notice that items shipped and I got everything in 24 hours (USPS Express). and the urn we purchased through Allay is gorgeous. I posted pictures. I highly recommend Allay Direct and I hope that if you do choose these guys, you receive the service that meets or exceeds your expectations. The Royal Purple Urn, Purple Heart keepsake and musical note are all Allay products. The microphone is from a 3rd party read more

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Allay Direct Cremation was a wonderful source of support during the trying experience of managing the myriad details of my mother-in-law's passing. I recommend them as the best. I was amazed at how extensive their services were, the dedication to making things easy. The cost was so reasonable, and their service was beyond price. These are very caring people who understand what loss of the people in your life is for you. read more

Outstanding service from start to finish. Josh communicated clearly and on time. Prices were fair. I appreciated that they had the lowest price for a deceased loved one over 300 pounds. I spoke with several companies; Allay was the most organized. Forms were sent quickly. Josh hand delivered the ashes to my relatives. Josh & team have my respect and gratitude. read more

Sooo... never thought I'd be doing a Yelp review for a crematorium but here we are in crazy COVID times... So my aunt passed from complications due to COVID during the winter surge (January 2021). I called 15 different funeral services and all of them said they're sorry but they can't help me unless I'm a pre-existing customer. WTF! I was in near panic at that time when I stumbled across Allay Direct on Yelp. I used Yelp's Request Information button that you'll find on this Yelp page and someone responded immediately. Instead of slamming the door in my face, they said they would be happy to accommodate my aunt but there would be a delay to pick up the body given that their cold storage was full. As my aunt was already in cold storage because she passed at the hospital and I was in no particular hurry to cremate, I went with them (yeah, like I had a choice). But Allay Direct turned out to be the best non-decision I made. I primarily spoke with Lawrence, who was extremely professional and communicative. We pretty much communicated via text and email, and all arrangements were made electronically. When all was said and done, they also delivered the ashes and death certificates to my house in the South Bay. And here's where it gets CRAZIER because the next month my other aunt that survived COVID ended up passing from a heart condition! Because she passed at home the sheriffs told me I had to find a place that would take her body immediately (as in the next few hours) because they weren't going to transport her body to the morgue or hospital (who knew?). So here I am in a panic again but this time I called Lawrence without hesitation and made arrangements. Even though he quoted me a 3-hour window for pick-up, someone arrived within two hours, removed the jewelry from my aunt's body and gave it to me, and wrapped up her body and took her away. I can't even begin to express how grateful I am that I stumbled on Allay Direct. I am astonished that other funeral services act like they are doing me a favor when I am the one paying $$$! These other funeral services charge a minimum of twice as much as Allay Direct for a simple cremation and they lack the simple class and courtesy to properly handle customers with a few carefully chosen words. I will never forget how 15 funeral services told me they couldn't help and hung upon me. WHAT AM I SUPPOSED TO DO WITH A DEAD BODY??? And I will never forget that Lawrence and his team had the compassionate and class to say, yes, we'll help, even though they were also at capacity. Thank you Lawrence & Allay Direct. read more

When my mother passed away unexpectedly while visiting us from out of state for the holidays, I wasn't sure who to call. I knew she wanted to be cremated, so I searched on Yelp and found Allay Direct Cremation, and I'm SO very glad I did. From the first moment I connected with him, Lawrence was kind, sensitive, and professional, giving me peace of mind that I was in good hands. From there, he kept me posted every step of the way and made himself available to me for any question, any time. He supported me throughout the process, even helping to expedite receipt of the death certificates so we could have them while on the East Coast to manage her affairs. I highly recommend Allay, and especially Lawrence, for a customer-focused, efficient, and tremendously buttoned up service in a time when it's especially appreciated. read more

From beginning to end, nearly a month long process, Josh and his team over at Allay Direct Cremation were absolutely FIVE STARS, white glove service. They are prompt, professional, friendly, patient and empathetic during what is a very difficult time. From Day 1, they explained the process of their service, hand held you through any items you need to complete and provided estimated timeframes to accomplish the process. Because, in the moment, he listen but don't really hear, Josh explained pretty much everything to me multiple times. For that, I am grateful and appreciative. Thank you! read more

During a time where I didn't know what to do or who to turn to, Allay Cremation was very helpful from the start. Mr. Lawrence Suarez is extremely knowledgeable and helped to guide our family every step of the way. He was very responsive and served as my go to. He helped to quarterback a time where we needed guidance, and support. In addition, he was true to his word and did not mislead us. Thank you Allay. Thank you Lawrence. I greatly appreciate all that you did for us. read more

I'm surprised at all the 5 star reviews. I recently called to get more information and the person who answered didn't even give her condolences and just started telling me about their package and pricing. She sounded green and I wasn't confident this company would be able to guide me through the difficult process of saying goodbye to my loved one. read more

I highly recommend the Allay services. I mostly spoke to Lawrence throughout the process. He did a great job keeping me in the loop with everything going on. I honestly couldn't have asked for a better experience with the circumstances. Thank you and your team! read more

I am so glad that we went with Lawrence at Allay Direct Cremation. It's hard to describe everything he has done for us, but it was simply ABOVE and BEYOND what I think any other cremation business would have done. Lawrence is incredibly compassionate, understanding, and super competent at what he does. Our case ended up requiring a few more steps and a bit more attention due to some hospital release issues and unclear cause of death requiring a trip to the coroner's office, plus some religious procedures. Lawrence kept me updated pretty much every single day with emails or text messages, I knew what was happening the entire time. He would even update me when there was no update, just so I could have peace of mind. All his advise was spot on about the coroner's turnaround time, etc...he seems to know all the ins and outs of this business. I also loved how all of their forms were done via some kind of electronic signature service vs. having to print/scan/fax, that was a nice touch that made everything easier. I also liked how they were no surprise extra charges, even when I tried to possibly upgrade the urn to wood or metal, he honestly advised how it might not be the best idea when traveling through TSA or air and how the standard plastic urn might be more durable and less questionable. Talk about doing what's right for people, he did this at every step of the entire process. Without a single doubt, I am certain that we picked the right person for this difficult and delicate task. Truly an outstanding human being that deserves recognition. read more

They ask for brief description as far as the name of deceased, birthday along with your name and send you an invoice before getting the body released. Was by reliable company to use an app called www.Parting.com and they link you directly to the mortuary and better pricing and speak to a live person all the way through the process. All paper work sign by typing on your computer/cell smart phone and you are on your way. read more

This is not a fun time for anyone but Lawrence and his crew make this part so seamless and pain free. Super responsive, keeps you updated with statuses and handles all necessary paperwork for you. Fair prices as well. read more

Rod Boston During one of the most difficult times you will face in life it is impossible to estimate how important it is going to be to have competent, dependable, and caring people on your side. My contact with Allay's services was mainly with Josh G. From the beginning Josh was clear and simple in communicating with me about what I could count on him to do and what the costs would be. He stood by his word in everything. He stayed in contact with me throughout the process and repeatedly encouraged me to call if I had any questions. He was so thorough in his work I never had to call. I must confess it was pure luck that I contacted Allay. I am living in Arizona and my relative died in California. I had no recommendation about who to call. However, after my first contact with Josh I knew this was going to be a blessing. A blessing it has been. read more

I was in a very hard place this June when I lost my pregnancy late into my 2nd trimester. I was completely scattered with emotions and physical stress . Looking for services was so difficult for me . A friend of mine decided to help with the search and had narrowed down a few locations local to me to save me the trouble . I am so grateful to have came across Allay. Their response and respect from the very beginning brought me so much comfort at such a difficult time . Josh helped me through it all and was very responsive. No shadyness or delay . Everything was to the point . Again, I am so very grateful. Thank you ! I have my son now and I can feel some what at ease. I am forever grateful. read more

We would like to take this opportunity to help guide you in the direction of good hands and good hearts. We have never dealt with making arrangements for a loved one's death and could not be more thankful for placing our trust in Allay Direct Cremation. If you are in need of assistance and feel you are overwhelmed we would like to confidently assure you of their services. Lawrence went above and beyond to make sure we were well informed and all communication was handled with such professionalism and courtesy from the very first phone call. We can not say thank you enough for barring this load for us and making this incredibly difficult time for my family an experience that would be recommendable for anyone who has lost a loved one. We hope sharing these words help - The Ruiz Family read more

I can't say enough about the service and care we received from Allay. A 5-star if I've ever encountered one. At a time that was marred with such gloom and uncertainty, Ace and James at Allay provided such a gentle and caring hand throughout the entire process. We had an unfortunate and untimely passing in the family and the last thing we needed was to be bogged down with the trivial details. We needed to cope accordingly and i felt that the team was very fastidious at how they handled our situation. Thank you for everything that you did, Allay team. read more

When my husband passed away unexpectedly during the Covid-19 crisis a dear friend helped me to find Lawrence and the Allay team. From start to finish they were professional, empathetic and kind ... and their knowledge of the cremation process and genuine concern for our emotional well-being and our deceased loved one ... was evident and consistent. I highly recommend this company to anyone who needs to grieve someone special ... you'll be in good hands. read more

Lawrence was incredibly helpful and communicative during one of the most difficult times in my life. He personally delivered my mom's urn to me today, and kept in touch during each and every step of the process. The past few months have been riddled with painful choices, but I am so relieved that I put my trust in Lawrence and his company. Thank you so much for everything. I will always be grateful. read more

They provided excellent service! Lawrence was the person i worked with and he was great from start to finish. I did a burial at sea and they were able to get everything i needed (city permits) and all. He was great in keeping me informed of the process of my late mother. We KIT by email and phone. Very prompt service and they charge way least then what the other places were quoting me. Thank you for making my hard experience with losing a loved one a bit better and not stressful. read more

I give Allay the highest possible rating. Through the most difficult times, my Allay contact (Josh) handled all situations with appropriate professionalism, dignity and genuine concern. In addition, I believe their price points are reasonable compared to their competitors. Thank you Allay. read more

Communication 5 Attentiveness 5 Timeliness 5 James, thank you for your genuine help and service during a difficult time. I highly recommend anyone in search of cremation help. 10 stars. read more

I can't say enough about the care, kindness and compassion Lawrence has shown during a very difficult time. I arranged from LA and he helped him understand the arrangement process and what had to be done. He's been beyond helpful and am truly grateful. Everyone was also very professional and showed world class service. read more

Where do I start? Lawrence went above and beyond any expectations I had! My brother went with a different cremation service that was charging more than double what Lawrence quoted me for! At around midnight might I add... He was very helpful in this stressful time, he made me feel at ease. He even offered to deliver the ashes in person! He was very quick to answer all of my questions. He also gave us a very special gift above everything. I can not recommend this business more, if I could give more stars I'd definitely do it. Please ask for Lawrence when you call here, he will take very good care of you. read more

The employees of this company were very kind and helpful. They went out of their way to accommodate us in our time of grief.

After researching several services we found Allay to be reasonable compared to others with the better service. Laurence was so supportive and comforting. I highly recommend them. We used another high price company for my dad. I'm so glad we used Allay instead for my Mom. Thank you Allay. read more

The few reviews here don't do justice for the sincere and genuine service Allay provides. For an affordable service Lawrence went above and beyond for my family. We did not want a funeral service. We just wanted them to pick-up from community hospital, cremation, and an urn. I never felt Lawrence trying to push for more than what we needed or make a sale like other places I called. Thank you for being compassionate during one of our hardest days. Very easy cremation process. From completing the paperwork to speaking with Josh, everything was done by email or by phone. Josh was in constant communication and I was always able to get a hold of someone. Highly recommend allay if you are looking for something affordable and cremation help. read more

This is a wonderful, caring company that I would highly recommend. I was kept informed and knew they cared.

We contacted Allay in the wake of my father's unexpected death on the basis of their Yelp reviews. The comments about responsive communication, availability via text/email and a consistent process that matched customer expectations drew my attention. I don't think that the importance and significance of those qualities during bereavement can be overstated. I worked with Josh and he has been unfailingly present, attentive, thoughtful and responsive to my family's needs. I really can't recommend or thank him enough. read more

The company was family owned, they were very attentive in this tough time of our family, and did everything right. They were reasonably priced, answered every question I had and would highly recommend this company for anyone that has their loved one wishing to be cremated when the time comes. They delivered the urn to my home, got all the certificates needed and were very professional. I did a lot of homework prior to choosing them, and would recommend them to anyone looking for this service when this tough time comes in your family. Thank you guys for making it one less thing for me to directly worry about. My family was very happy with your professionalism and how sympathetic you were in this tough time. read more

10 Stars if I could. All these reviews are true. In fact, I chose Allay after reading these Yelp reviews. Lawrence communicated every step of the way and made it clear that he was available at any time if I had any questions. He really cares and handled my difficult time with compassion and skill. I definitely recommend. read more