I had my 2016 Bonneville in for a gasket exchange due to an oil leak. East Van location. After…read morefinding the right day to ride down there (not in the rain) I checked her in and jumped in a cab and headed home. The guys at the front counter were courteous, prompt and polite. I picked the bike up a day later and the tire pressure has been checked and the oil has been topped up. It's a bit intimidating due to the entryway in the alley, no customer waiting area, and it's really dark in there, but the gentleman at the counter make up for those drawbacks. I will certainly take my Motorcycle back for regular maintenance

They did not provide the technical service, front fork straightening, but they did respond to my…read moreemail within 24 hours and I really appreciated that.

If you need inspection for your bike I'm not recommending anyone to this store . Usually I get…read moreinspection ticket every year because of my exhaust noise . I took my bike here for inspection and I changed exhaust and other stuff by myself to make the bike safety same as a factory to pass the inspection and he said everything looks ok. But later than they called me and said your bike needs a ball bearing otherwise there is no way to pass the inspection and it will cost me 800$ for it . And for sure they know the bike with no inspection pass can't get insurance and it's hard to move it to another motorcycle services so you have no choice except listening to them . I called another motorcycle services today they ask me about some pictures of my bike and they said your bike looks fine to pass the inspection. So I took my bike there and they did inspection my bike and pass it with 250$ total and it was no issues with ball bearings at all . It was just my experience with Burnaby Kawasaki . Of course the inspection price in this store is around 150$ and it's cheaper but you not gonna pay 150$ at the end because they will make you to fix other things and pay extra money . *modern scam*

Our family has had a relationship with this ethical family business since the 1970's, when my ex…read moreworked here. My son gets his touring bike serviced here, and trusts them completely. They never try to upcharge for unnecessary mechanical work, like some shops might.

HIGHROAD vancouver COMMITED ICBC FRAUD They billed ICBC…read morebrand new parts but gave me my used parts repaired I was in an accident in with my motorycle in June, 2025. I was rear ended and was deemed not at fault. I sent my motorcycle to Highroad for repair. They insured me that everything would be replaced with brand new parts and the ICBC claim sheet showed I would receive all brand new parts. When i received my motorcycle back from Highroad, i noticed the paint work was very poorly done. It has paint/clearcoat drips, paint/clearcoat bubbles, unpainted areas, black plastic undercoat still showing, and dirt/dust stuck underneath the clearcoat. They agreed and said the bodyshop would repaint it in the winter time. December 2025, I take off my fairings to have bodyshop repaint it. I noticed one of the fairing wasn't brand new, it was my old fairing repaired and repainted. I was suppose to get a new fairing, badge, and decal worth $1100. I asked Highroad why I didn't get a new fairing, badge, and decal, they said they changed the ICBC claim to repair instead of replace. I checked over the parts sheet and that is not true. Then they said the parts weren't avaliable, also not true, i found mutiple places in stock with them. Then they said at the time, this was the best course of action. Also during repaint, I was suppose to have my brand new exhaust, frame sliders, and barend part installed. Highroad did not order them at all. It had already been 6 months since my accident. I asked them why they didn't order it yet, they said it is unavaliable. I emailed my exhaust manufacture, Austin racing, they replied back to me within a day and said they would be able to ship me one out in 3 weeks. The other parts i found easily on google. They charged ICBC $2355 to have my fairings painted at a bodyshop but I'm certain no certified bodyshop painted it. I asked them multiple times who the bodyshop they used is, they would not tell me. I told them I would drop off the fairings to the bodyshop for repaint but they wouldn't let me. I have text message proof that I'm being lied to multiple times about my issues. Pictures of the paint work: - Edges unpainted with paint/clearcoat drips - Black undercoat still showing through - Fairing they repaired and repainted. They masked the decal and the paint bled through - Headlight fairing backside is unpainted, other side is painted from factory which you can see - Hard to capture the dirt/dust under the clearcoat in photos but you can see how horrible the paint job is.

Exceptional service from Forrest in the apparel department. this guy went above and beyond to solve…read morean issue I had rather than just sell me a solution. That kind of honesty and service is unheard of at vehicle dealership. I recommend anyone go and see him for apparel and helmet advice. This dealership will be my go to from now on because of him.

Windbell was able remove striped exhaust header bolts that were severely corroded on a Suzuki…read moreDR650. This required special tools, experience, and skill as well as a delicate touch so as not to snap off the bolt. Well done!

I hesitate to write this but am very disappointed at the recent service received at Windbell…read moreMotorcycle. Let me begin by saying.... I have been a fairly regular customer over the years with numerous bikes and services required and have always been fairly satisfied with the results, however, I recently went by to drop off two wheels with tires to be replaced and this is why I am writing. Firstly, I thought they were no longer at the location then realized they have moved over a few bays to the end of the row. It seems to be a smaller area?? I dropped off my front and rear wheels. The rear tire I had removed at home but struggled mightily and only got the new one half on!!!!!! The front tire needed the old tire removed and the new tire installed. This is a fairly straightforward procedure with the use of machines and not just tire irons which I was using and is something I have had done countless times at shops for many different bikes. I left the wheels there and said I would pick them up in a day or so. When I called the shop to confirm the tires were ready and asked the price I had to ask again how much...... Please keep in mind there was no wheel removal or installation on and off a bike.... They charged me $191.00. When I went to pick up the wheels and asked about the extremely expensive charge I was told that was their rates ($100 front tire, $64 rear tire..half on already) and maybe I should deal with Burnaby Kawasaki in the future as I had explained their cost was $95 plus taxes for the same procedure. This is the first time I have felt the need to relay my experience in a negative way but feel this was a completely unjustified and blatant overcharge with no attempt of reconciliation to what was a regular customer..... no longer sad to say L West Vancouver

Great place for tires and riding gear at the best prices. Aaron knows his stuff when it comes to…read moreanything motorcycle related. This shop has been around since the mid 60's. Still has that real bike shop feel.

Aaron is a good guy and there's some good prices on most things…read more I would definitely recommend this place

Great staff. Took a long time and a lot of patience helping me. Discussed cheaper options even…read morethough I didn't ask for it and then gave me a discount at the end.

Had an excellent time here! Came to buy a motorcycle helmet, the crew knew exactly what I needed…read moreand didn't try to upsell me. You can tell they really cared for my comfort and safety, rather than making a sale. Thank you Cathy, Tiffany and Ariel! They are located above Ducati Richmond; with COVID they are by appointment only.

Great variety of bikes and very helpful staff and understanding management…read moreStaff member patiently went thru each detail. Response to phone calls for any clarifications was quick and flexible arrangements as needed Dropping off the bike is super easy.

EZ in EZ out ..and great roads nearby!…read more Got a soft tail, that was newer and well maintained. Also got a half helmet. Also in great shape. They held our bags for us for the day, and the staff was very helpful. Thanks guys!

Adam and Mike took great care of me today. I was in and out in just a couple of hours (without an…read moreappointment) and am extremely happy with the results of their work. They were friendly, professional and definitely went above and beyond to offer excellent service. I highly recommend this location.

Gross. Would not recommend. Outright lied to me when I was younger and more naive…read more Brought in my car years ago for new exhaust parts. They quoted me a few hundred dollars. Brought my car in at appointment time but they sent me away. "Too busy" right now they said. Came back at new appointment time. This time someone had called in sick and they couldn't fix it. Third time there and the employee working only replaced one of the two required exhaust pipes BUT didn't say anything!!!! The other pipe he just stuffed with muffler putty (?!) He dead eyed told me both parts were installed and charged me for both!!!! Liaaaaaars. I went out to the parking lot, looked under the car, which still sounded like it was leaking exhaust and literally saw muffler putty spurting out. Went back in and called them out on it. Wtf?!?!!? Stone faced lie. The owner then got involved and blah blah blah. Fast talking slick eddy. Ended up fixing it as originally said but charged me double than the quoted price. I was a teenager at the time and didn't push back too hard. You tell me if that's how honest, good business is done? I never went back, told everyone I know my experience and everyone else relayed similar horror stories. They've had a bad rep for decades and the only way their Yelp rating is as high as it is, is insiders pumping up the number. Scammers. 100% Would strongly not recommend.