I came here with my mother and the visit was smooth. We expected a long wait, but it was only about…read more20 minutes. The service was quick, the facility looked very clean, and the staff were welcoming and professional. I would definitely come back for X-rays, mammograms, and other services.

Do not schedule tests at this location. I waited three hours for a routine follow up I had…read morescheduled a month in advance with zero communication about any reason for the delay.

Very kind, thorough, and knowledgeable care every time my daughter has brought my granddaughter…read morehere for her checkups. Thanks so much to Dr. Marina Dukhan and all her staff!

My experience with BeWell hasn't really been that well lately. But when it comes illness and pain…read moreits hard to find a decent place nearby my residence of Brooklyn. I put up with this PM department just for medication while weening off the oxycodone at 5mg per day. But the muscle relaxer was the most important as it helped with spasms. First things first, I tried PT with an older male that really wasn't appropriate...after the second issue with how I was "handled", I finally made a grievance. Worst decision because the two young women at checkin ended up being a bit unprofessional about it. So, I put up with it for a couple y-e-a-r-s. I eventually said to them to please stop talking about patients and (assuming other coworkers at BW). Left it at that ...even after the woman on the right side eventually said, "Im gonna look you up then..." But in early 2026 a new hire popped up yet again after I'd already seen ppl come & go. Most of the med assistants seemed cool and professional overall. Pearl, one of the supervisors, was always cool with me even if I experienced her behavior over others. Whatever. But this NEW hire in early 2026 would be the most trash "professional" that got me crashed out to be fair. Never met her personally ...never ever interacted with her either. Three months ago, Lisa, as I believe is her first name and is a hispanic middle aged woman, would say something derogatory out of nowhere as she walked by me while sitting in a chair. True, I had a terrible haircut. But tf, right? The way Pearl would EVENTUALLY defend this person was point blank a false statement. When this happened, I had to think about what just happened, I retorted back at this Lisa (medical something). She didn't say squat. She would never ever say anything along the lines of "No I didn't mean that." She never defended herself. So yup. I don't at all care about my reaction. This was so wrong and again out of nowhere. Moreover, Lisa has used the n word around patients while she was talking to the other two at the front desk. After this "Ouch!" 'gorgeous', bubbly woman crashed me out, I'd finally issue a grievance to an office manager by the name of ANNA about it. She said that she would handle it and apologized. I was actually trying not to implicate others -- other than Lisa...but I did emphasize to ANNA that there were others at the front who had not been so professional, including gossip and language. Matter of fact, last year, one of them mentioned briefly that light skin women weren't necessarily attractive. Whatever, right? It's Brooklyn, right? Who wants to cause more drama over trash? Me, myself and I after this would happen to me to my face...along with YESTERDAY, MAY 11, 2026. Because middle aged, pear shaped, obese Lisa was so insecure and filled with guilt that she had brought a larger, younger (light skin, wouldn't you know) woman to "look" at me...before that larger woman chucked and motioned with her very large legs kicking out towards me while both women looked at me. DIDN'T PHASE EITHER OF THEM ONE BIT. So how could I, a patient, not interpret that as some kind of threat? Biggum was basically motioning that I was going to be refused service, I reckon. Ok, but life's too short, right? We don't all have to like each other. Anyway, ANNA, I will be needing some information and in case you have not deleted any videos from this whole ordeal, I will try to get my attorney to subpoena your medical center. As well, I will emailing you and requesting information on company ownership, licensing for all involved as well. I know what I may be up against. I've put with this cult of folks in NYC for years ...but I am way too old for this situation to go unresolved. You and Layla (who I also want full name and credentials as an RN) may or may not realize that I was not the one to put up with this situation by someone that I'd never hired to clean my apartment let alone as a "medical assistant" who already knows my PERSONAL information. Update 05/24: emailed BW for information on ownership, license, and video recovery without any response. As well, I didn't add how Pearl would make up excuses for what this Lisa individual said... when no such things happened. Lisa was not complaining via "ouch" over her feet. Pearl seemed to make it all up after I finally told her what this immature middle aged woman said as she walked by me. On May 11, after I stood up for myself over two grown ass adults who were trying to harangue me in front of me, Pearl would defend them and accuse me of cursing at her to a Layla (who sided with Pearl without any proof...b/c we all know this is a pill mill for profit). This after Pearl asked if I didn't want ppl looking at me. Pretty pathetic gas lighting if you ask me. As well, Layla would ask me how I was doing and if I dared mention arthritis she'd say "ok ok " in seconds. Lame that I had to go through this w this class of ppl every month.

A couple of years ago, I was lent a monitoring device. When I returned it and asked for a receipt…read morethe receptionist said they don't give a receipt. A couple of weeks later they billed me a few hundred dollars for the device. Eventually it was cleared up but I saw dishonesty. On 7/15/2025 I went there for a routine checkup with Dr. Kabalkin and they first conducted the 5 minute EKG. He handed me the printout and said I could tape it to my refrigerator. When I asked about the previous diagnostic report. he told me he didn't write the report because he was on vacation and a different doctor wrote it and it's all manufactured lies.For this routine checkup with Dr. Kabalkin on July 15,2025 my insurance was billed $1,337. Why put a person through paying co-pays, billing his insurance at very high rates, making him patiently cooperate with monitoring devices and all kinds of testing if the diagnostic report is all "manufactured lies"? This is the highest form of dishonesty and corruption.

I work at a doctor's office and we referred one of our patients out for bloodwork. This is where…read morethey had it done. I've been calling them for 3 days to request the results (which SHOULD have been sent to us automatically since we are the referring physician). Yesterday I finally spoke with someone, she told me "I already faxed those results" - clearly, we did not get them - that is why I am calling. She said she would fax them again, never received. I called again today, spoke to the same woman (who would not give her name), this time she tells me that the patient is not in their system then HANGS UP ON ME. Now the patient is on her way here for a procedure that she needs to have pending these blood results. TERRIBLE TERRIBLE TERRIBLE customer service.

DO NOT COME HERE! This hospital has the worst ER EVERRR! They will have you wait 3 hours with only…read more4 patients in the waiting room. If you need to stop wasting peoples time. DO NOT COME HERE!!!!! DO NOT COME HERE!

Trying to reach someone here is like chasing a ghost. Every time I call, I'm met with someone who…read moreeither sounds half-asleep, mid-yawn, or like they're chewing through lunch. On top of that, they speak so fast it's like they're in a speed-talking contest--and before you can even ask a follow-up question, click--they've already hung up. What kind of hospital operates like this? This is supposed to be a respected medical center, yet the phone staff make it nearly impossible to get the help you need. I was just trying to make an appointment--after 9AM--and I was told to "call back later because they're making the schedule now." Seriously? If the front-line communication is this unprofessional, what does that say about everything else behind the scenes? SUNY Downstate, please do better. Your patients deserve respect, clarity, and basic courtesy--starting with a phone call that doesn't feel like a chore on your end. PS. I am beginning to regret accepting care from this facility, but I will give it one more opportunity to get it right.

Everytime I come the wait is over 2 hours. The doctor comes to work late Everytime I had an…read moreappointment and they over schedule appointments. After they call you to take your vitals don't get exited the wait is still over 30 mins to an hour to see the doctor. Don't go on a day you have something planned. I came 3 times in four months and everytime it's a bad experience.

No social distancing ! All the seats are still bunches up together and people still sit very close…read moretogether! Many patients not wearing a mask! Over two hour wait time (not an exaggeration!) Front desk staff is not helpful ! The doctors should consider hiring a new management team and front desk staff , because (for the most part) the doctors have been great, but not worth the two hour wait for a 20 minute visit that could have been a phone call instead.

Office is a complete mess. Totally unorganized. Took a month and 8 phone calls to get a refill…read more Then they took blood work and then found out on the day i came in for the results, and BTW I had to take time off from work that the tests were never run. Was told i they would find out why and get back to me that day. It's a week later and no return phone call. I have called 4 times and each time the person i spoke to said I promise I will get back to you today. Still nothing

Don't waste your time with this place! They are very disorganized and they don't have no urgency…read morewhen it comes to your health! I was patient there and need a prescription of A medication sent to the pharmacy. I called several times, went back and forth with a lady on the phone for a whole day, she finally Says it's sent to the pharmacy At like 6:45pm but my pharmacy was closed by the time I could get there. I got to the pharmacy the next morning, they say we have no prescription for you. keep in mind it's now day 2.5 and I t's literally an EMERGENCY! Why am I having this hard of a time when I'm already a patient there and it's a prescription with a time frame. I called back several times the lady says I have to wait AGAIN until he's done with his patient for the day ...They won't hear from me anymore,I'll find somewhere that understands urgency.

Brooklyn Free Clinic is a shining example of everything American medicine needs to be (but isn't at…read moreall). I had an amazing experience here last night - from the friendliness of reception to the professionalism of the medical staff - and the only downside I saw was that this free community service is one that more people don't know about. Hopefully this review will help to change that (BFC wasn't even a Yelp entry until I added it! I learned about it on the Brokelyn website). So, yes, I am an overeducated, underemployed working class hero (hey, it's something to be). I moved to New York this summer in, as Johnny Cash and June Carter would say, a fever. While I'm looking for faculty positions (insert standard grumbling about the economy, etc etc), I am working as an editor whose employer does not offer health insurance. Oh, the American dream! I have been feeling pretty under the weather the entire month of January, but didn't go to the doctor because... well, I don't have one because I'm uninsured. Finally, my gross coughing and scratchy voice got to be too much. I looked up free clinics in Brooklyn. Enter the Brooklyn Free Clinic. I was slightly skeptical since the clinic was not on Yelp, and because when anything is "free" it is usually over-used. I imagined long lines, a dirty lobby, and being turned away after waiting in a dingy waiting room for hours with angry receptionists and sneezing children. NONE of this was true. Located in the heart of Bed-Stuy, the Free Clinic is run by the SUNY Downstate Medical Center - by med students and volunteers, and one (amazing) doctor on staff. I arrived promptly at 5:30pm - the clinic is ONLY open Tuesdays from 5:30-8:30pm right now. Their website says that walk-ins are welcome, but warns also that you may not be seen, as current patients sometime wait up to three months for appointments. When I arrived, the very pleasant reception staff told me that it may not be possible to see me tonight, but that if I didn't mind waiting, they would try to fit me in. About half an hour later, they had me filling out paperwork and I officially became a client. I'm not going to lie, the wait is long, and when you have a gross cough like I do, it can be slightly uncomfortable - but it is completely worth it. The lobby is utilitarian - it reminds me of, surprised, socialized medicine (I mean this in a positive way - I am all for socialized everything), and after the local and national news was over, one of the staff popped in a very informative (but also super cheesy, heh) video on STD testing (said video was made before the acronymic switch to "STI" - but was nonetheless effective in conveying its message) for the lobby to enjoy. Anyhow, when you're finally called, you check in with a social worker, a step that is a wonderful asset to a slightly rough neighborhood. She will tell you about all the services that the clinic offers (which include women's reproductive health, mental health, and STI testing), and ask you about yourself. The social worker who interviewed me was very pleasant and helpful. You then have to go back and wait a little while longer. Remember, these are volunteers and medical students, and all the services are free. It was a little before 8pm before I was seen. The 1st year and 3rd year medical students who did my preliminary check up were wonderful. We yucked it up about grad school and they teased me for not knowing exactly where my lungs are (hey, my doctorate is in the humanities!). The 3rd year med student was super helpful in talking to me about general health, as well as in giving a preliminary diagnosis. Dr. Kaiser Islam is the medical director of the clinic, and he sees each patient to confirm diagnoses and to write prescriptions if necessary. Turns out I have an inner ear infection, mild strep, and a mystery cough. But guess what?! The antibiotics that I needed to get - one prescription was free when filled at Rite Choice pharmacy across the street on Fulton, and the other was very inexpensive. If I hadn't found the Brooklyn Free Clinic, I would have let all of this go , and possibly had worse infections. Seriously? Seriously. I cannot speak highly enough of the Brooklyn Free Clinic. It incites me to anger to think of the state of health care in this country, and having had health insurance my whole life until now, I am honored and humbled to have had such a positive experience at the free clinic - particularly when I have had really shitty experiences at expensive specialist clinics in the past. ALL medicine should be like this. I believe if you can pay, then yes, please by all means contribute to your health care. But we all have rough times in our lives, and until we're on our feet, there is always the Brooklyn Free Clinic. Don't be afraid to humble yourself a little - remember, you can always give back when things are on the ups. BFC: Come on in, the water's nice down here.

I needed to go to the doctor and am in between insurance policies, so I found the Brooklyn Free…read moreClinic online and went the next day during walk-in hours (Wednesday, 5-6pm). If you know you need to go ahead of time, I'd highly recommend making an appointment. In total I spent almost 5 hours there -- I was last on the list. The nursing student and Registered Nurse who did my intake were very kind and professional, as were the two medical students who eventually saw me. While in the exam room I was even visited by a sexual health counselor who offered free HIV & Hep-C testing, which I thought was cool at a free clinic. In the end, I got the care I needed, got a prescription, and received my medication from the pharmacy the next day, all without paying a cent (I did pay with my time though). If you don't have health insurance and need to see a doctor, I'd recommend this clinic! Just make sure you make an appointment in advance. And bring a book to pass the time in the waiting room.

I've never been to a level up urgent care facility so since I needed to take the Covid test for…read morework I figured let me try them out. I was first on line.... They open at 8am. A woman came in but the rest of the staff got here around 8:15am - 8:20am. This would have not be such a bad thing if people didn't start coming in already and there was no one to help the clients (at least 8 people was here by the time they opened). I was able to fill out my information in the kiosk. I'm not a fan of it allowing you to set an appointment because if you schedule it for 9:30am and it's 8am it will say I You're too early for the appointment. Although I'm a walk in patient not sure why I must need an appointment. It is now 8:27am and I'm sitting in the room waiting on someone to test me for the rapid Covid test. Okay it's not 8:33am and the test was taken (no vitals) I was told to wait in the room and they would give me the test results right away which is pretty cool . This location is new and very clean, staff seems pretty nice. I got my results and letter by 8:45 so hopefully I can make it to work for 9:30am. I gave them a 5 star because of the quickness once I got processed in but they get a 4.5 for the pre processing and lack of staff when they opened at 8am. I will definitely be back again but it seems to be best to come in early in the AM.

I will say that the wait was long (about an hour and a half) even though it didn't seem too busy…read more However, the staff was generally nice and the PA that helped me (Tiphanie) was absolutely awesome. I definitely recommend this location!

Let me start off by saying this was the first walk-in clinic that I've been to FirstEnergy care and…read moreI must say I had a wonderful experience the girls were very patient behind the counter and they helped me very much with my situations and I loved it I didn't get frustrated or annoyed at all they made everything go nice and smooth and helped me out with everything I highly recommend this walk-in clinic Big Apple Urgent Care and I highly recommend the professional and courteous staff I went in for my second coronavirus shot and came out a happy camper thank you big apple Urgent Care for all the good work

This is our 3rd time here now. Once I heard about this Black Owned urgent care, you couldn't pay me…read moreto patronize the others! Each time, the doctors (one man and one woman) have been amazingly helpful. Provides great customer service. Spends as much time necessary answering all questions, making me wish this was an actual Primary Care Provider office. My only complaint is one of the ladies at the front. Her demeanor is always very offputting. She's not blatantly rude, but she's also not personable and welcoming. This time around, she told me the fee, and I thought she said $80 because she speaks low. I said I'm sorry? And she said "Fifty. Five Zero." Ummm sis, I don't need the condescension. Just speak up next time! I said "are you alright?" She said "I'm fine." I said okay, your demeanor is a bit off, but if this is your normal personality, that's fine as well. The other receptionist said "she's actually the nice one..." Hmmm, well luckily I don't come here for their services, but I will say, If I wasn't so big on supporting black, I might not have come back just because of that. My daughters sick. I'm a bit flustered. A smile and personable greeting can really make all the difference.