We had an emergency plumbing issue and Chapmans was there the following day, took care of permits,…read moreinspection & had us fixed up in no time. We were shocked as we thought this would take much longer. Thanks so much to them! Holly is the absolute best to work with.

Horrible service. Waited 3 weeks trying to schedule an appointment. Finally got one scheduled…read more Waited all day but "technician" never showed. STAY AWAY from these clowns.!

Great work, fast pace. Good explanation on procedure and costs. Reasonable costs. I see why the…read moreneighborhood web site recommended them. I'll do the same . Roger Waring

While I appreciate this company for making it out to my rental in a timely manner and addressing a…read moreclogged toilet, there are just some things that don't sit right with me and I think people need to be aware of. #1- they were called for a CLOGGED TOILET. I (the landlord) was not able to be present during the repair. Instead of just addressing the issue at hand, they walked around my entire house to include the basement and pointed out to her several things. ("Water pipes needed to be completely replaced, along with all the sewer lines", etc). I've had repairs done on the sewer lines last year and had a clean out installed by another company. This is totally noticeable because it looks brand new. The sewer line is fine. #2- i believe this was a fear-mongering tactic used to try to get more work and money out of her. Taking advantage of her not understanding these things. Again, they were called for a clogged toilet. Not a "broken water line", not a "backed up sewer", none of that. #3- the fill valve in the toilet needs to be "repaired". They quoted me $400 to repair a fill valve, flapper and supply line. This is absolutely OUTRAGEOUS!! A total rebuild kit costs $30 at Lowe's. They told her that she would need to replace the entire water tank as well. *** Can I just mention that a brand new toilet costs $100 at Lowe's??*** This is really sad and honestly criminal. I hope to god that you don't try this on anyone who doesn't know any better. I've been around this type of work my entire life and never have I EVER seen this kind of pricing. Absolutely not happening. Reevaluate your prices and be honest about what you're doing. Thanks for responding and unclogging the toilet quick, though. I do appreciate that.

The first time I called them, he did help me. Got here In a timely manner and fixed quickly. I have…read moresince called two more times for help and didn't get any help. The 2nd time I didn't get called until 8pm at night, said he ran behind on other jobs and straight up told me he didn't feel like coming out that late. I had already gotten someone to come look at it by then. It was winter, I couldn't keep waiting. I called again when my heat pump quit working mid Oct. Was told he'd call me. A couple days go by so I call back and was then told he was out of town but would be back the next day. So, I waited the extra day and again nothing. So, I went with a different company thank God and they fixed my heat within an hour. Still have not ever gotten a call back. Not a way to run a business at all. I'll never call them again. I told them I have 5 people in my home 2 being disabled and 1 being pregnant and never got a call. Ive been told by others too theyve had sinilar issues when calling this company. ​

The technician was very courteous and knowledgeable and very good at what he does. He answered all…read moreof my questions and provided options for me to consider on repairing my unit versus replacing it. His honesty and integrity did not go unnoticed.

I would love to leave a great review, because in the past Natural Bridge has always been fast and…read morereliable. But not this time, and I'm really disappointed. I called them on July 10th, when my ac unit motor started making a racket. Hot summer day, but I turned off the ac so I wouldn't do more damage. They came out quickly, listened to the noise, but that was all they did to diagnose it. They didn't remove the part or do any sort of inspection. It is an older unit, and they told me they were sure the blower motor had broken fan blades, and that if it wasn't replaced it would throw more blades and do even more damage. They went on to say that due to the age of the unit, it was unlikely they could find a replacement motor, and that I should just replace the entire hvac system. Well, we had been thinking of moving away from fuel oil, so he didn't have to push us too hard. He suggested a brand new York system with a heat pump, which would run us close to $7000. An expense we weren't prepared for, but thought we needed. He said that if we were his customers he could squeeze us in, adding to the push to get the new unit, and it would be 3-5 weeks. His secretary called to confirm our order, even sent us a photo copy of the specs of the unit we were getting. So far so good. But now we were without ac in the middle of July, so we purchased a large window unit to keep the living room cool, a $400 expense we figured would be good to have in case of future events. When 5 weeks came and went, I called them, just to see where we stood. We were doing ok with the window unit for the time being. But it was August and really warm. He said that most of the parts had come in, and he expected the last one next week, and we could get going. And then I never heard from them again. Just out of curiosity, and because we hadn't yet thought Natural Air would drop the ball, I called the Farmer's CoOp to ask about the blower motor. They found a perfectly good replacement in just a few hours, and scheduled me to install it the next day. The total for the blower motor and installation was $465, about what I paid for the window unit. And the old, noisy blower? Did it have broken blades? No, not at all. The bearings were just getting old, and it benefitted from the replacement. The ac worked fine after that and has served us well all summer, and now winter. It's been over 7 months since we ordered our brand new $7000 hvac unit that we didn't even need, and still no word from Natural Bridge. Not only didn't he do an inspection of the problem before diagnosing it incorrectly, but he left a customer hanging for months. He pressured us into spending thousands of dollars for no reason, then didn't even deliver on that sale. And I have no idea why, or how, we "fell through the cracks". I'm glad we did, because we saved thousands.

Natural Bridge Heating and AC, Replaced two 25 year old HVAC units at my…read morehome and converted one indoor Handler and replaced a second indoor handler, at a very competitive price. (I obtained four other Quotes from other contractors). Mr. Donny Shanks crew was very professional,highly knowledgeable and the workmanship Quality was top notch! I Highly recommend them for any of your Heating and Air Conditioning issues. Steve P. Buena Vista Va.

I needed to move my equipment location. It was on the side and needed to be at the back of my…read morehouse. He did a great job moving it, very clean, and he charged me very well. I was hesitant to gettim him because of the price he charged me. I thought he wouldn't do a good job, but he surprised me. It was really nice work from the guy.

From the owner: Available now, call or email us to schedule your appointment. 434-688-5240…read morehvacpreciousair@gmail.com