Allegiant Airlines isn't bad for what you pay for. I don't mind a round trip ticket during the summer to Cleveland, OH that's only $230. Unfortunately you'll have to suffer to find the Southern Terminal. I have Allegiant to thank for discovering the Southern Terminal. I had the opportunity to sit at the second row on the plane. Definitely an opportunity that I could not get at my usual Southwestern Airlines thanks to people that paid up for priority boarding. The air near the front of the plane was truly fresher than the middle. However, I had to pay up to get a cup of water. I'd understand that if I tried to order a soft drink or some juice. But water is a necessity of life. Not only that, but the airplane's intercom system sucked so much. It definitely did not help that the stewardess that was on the intercom had a thick accent too. To sum it up in four words: I heard jack shit. Allegiant isn't all that bad if you travel consistently for recreation. But if you travel often because of a job, get a travel rewards card. I know I'll be doing that soon. read more

First be on time. 2nd don't keep moving gates. 3rd provide customers updates when you delay the plane over and over.

You get what you pay for. Not very comfortable seats but this is the cheapest airfare you'll find. There's always a risk you'll have a delay with this airline (again, you get what you pay for). Personally I haven't been delayed on an allegiant flight. Buy an allegiant sized bag on Amazon too and you'll be fine not having to pay extra baggage fees. read more

This is a shout out to Gage that works for Allegiant Airlines at the south terminal (Austin Airport ) at 1000 Logistics way. I needed to rebook my Allegiant flight. After hours on hold with Allegiant phone customer service trying to modify my flight- I drove to the airport to talk to a PERSON and Gage helped me out. Professional. Spirited. Helpful. Allegiant is very lucky to have Gage as a front person helping customers. Thank you Gage!!! And the south terminal is a great little airport. read more

Make sure you're getting a good price because this airline is uncomfortable. Make sure the price is worth discomfort. Cons Aircraft are densely packed. Loud and noisy cabin. Seats are not padded well and don't recline. Think getting a ride in a military cargo seat. Terminals will be the grungier ones in the airport less convenient. Schedules are not tight there are delays. The $ I saved was not worth the hassle. Pros Aircraft was a pretty new model though. And the staff were helpful. read more

I was boarding the departing leg of my trip when allegiant sent me a text that they had cancelled my return flight. I called customer service from the plane. They said they couldn't do anything because I had already checked in for the departing flight; I would have to call back when I land. Yeah, that's what I want to do on vacation: make phone calls to Allegiant customer service and wait on hold 20 minutes each call. She said the next returning flight was on the following Monday. My flight was supposed to be on Friday. I have to be at work on Monday. But that's the only way they can do it "without costing me anything." Seems their last minute cancellation is going to cost me plenty either way but I can just screw myself, huh, Allegiant? read more

This airline is trash. The two times I've flown with them I've been delayed by 9 hours total. The first trip they almost were in the air and slammed the brakes and made us get off and delayed the flight by 6 hours!!!! Now as I walk in for a quick flight to Kentucky they told me my flight had been delayed by three hours. Do not expect to be on time with this airline. Me or anyone I know will not fly with them again. read more

Never flown on Allegiant but they had a flight out of Austin for Vegas I booked today. When I showed up to the airport I got a notification saying my flight was delayed by two hours. The people at the gate informed me this was due to "traffic issues" the gate people are blaming it on Las Vegas airport saying they don't have the runway? What? -- Update my flight has been delayed yet another hour blaming Vegas for delays still read more

I am giving two stars right off the bat for the fact that you have an option for affordable flights at all. That's pretty remarkable and what Allegiant and some other companies are doing is allowing people to move around the country without moving a lot of their money. Keep it up. The lack of the other three stars comes from three different things. 1. They do not staff enough people at the Austin South Terminal and make you wait in line for 2 hours to check a bag. TWO HOURS. They insist to arrive early (really early), which is great, but that leads me to my next point. 2. They do not tell you in advance that this airline is not located at the regular airport terminal. When you arrive they mysteriously tell you on the board to go to the south terminal, but the signage at ABIA is terrible. You need to hop on a shuttle that only seats 20 and travel over 20 minutes to the other terminal. If you have to wait for a second shuttle to get on + the time it takes to get to the South Terminal, then you're already out 40 minutes of your time that you were supposed to be there early. We arrive 1.5 hours early and barely made it to the gate before our plane took off. If you are not through security 30 minutes before your flight they will not let you on the plane. And that is a hard rule. I saw two groups turned away with vouchers. 3. They are super strict about bag weight and size. It's fine, because more airlines should be strict and people should play by the rules, but if your bag fits under every airplane seat and then they tell you that it's too big, you are rightfully allowed to be mad. This didn't happen to me, but I saw some people charged $50 at the gate just for a backpack.. yikes. Overall I will still travel with them, but I will never check a bag again due to the line time and I will never grab the shuttle from ABIA, I'll be dropped off at the South Terminal from now on. read more

I booked a few flights through this airline amidst the entire United fiasco because it was less than $200 roundtrip to my destinations. Huge mistake! They are lacking in customer service. There is no way to get in direct contact with them. There is only a number at the counter which allows you to leave a message with no immediate response. Their ticketing counter is a joke! No representative is available to help you in any way, shape, or form. One of my flights boarded within half an hour of them opening their ticket counter. Please tell me how I'm to get through security and make it to my gate on time. It is impossible unless you run! A few things to consider. Don't plan to use this airline if you have a checked or carry-on bag. You'll have to check with the ticket counter which is never open until last minute. For all the stress and the headaches, it is not worth the $100 or so in savings. Use a major airline! read more

Allegiant Air - Airlines Near Me - Austin, Texas

Excellent service. This is a budget or last minute ticket airline. It is ala cart. It is what it is. If you book your ticket going in with that advanced knowledge and accept you will never game or beat the system you will be fine because you will get what you pay for. Allegiant has a base fare. Taxes and charges will be added as they are with other full freight airlines. After you book your base fare tickets you will be asked if you want to pay for add ons. The ones to really pay attention to are carry on and checked bags. Read the sizes and weight restrictions. If you are an ounce or a centimeter over, you will get nailed with last minute change fees. Accept that. Deal with it and you will be fine. My Checked luggage could not weigh over 40 lbs so I made sure it didn't. I also measured my bag before I showed up. One store bought checked bag I had was fine. The first one I packed was over. Rather than push fate I re packed into the checked bag that was the acceptable size. I wore my heavy shoes and jacket. The carry on is really dicey. You get one free personal item for free. That's it and it if your personal item is over sized you will get charged a last minute change rate. I sometimes pick my seat and other times I don't because of the related charge. You will pay for water, food, drink, napkins, twizzle sticks and more. I am glad they don't charge for the air I breath. I accept that because it's the trade off for the very low fare. Now why 5 stars: I had to book a last minute flight to Austin Texas. I checked American (I'm the highest level elite flyer) and all other regular airlines. The price was in the well over $1000 range. I next tried Spirit - they did not fly to Austin. Finally I tried Southwest and they were in the over $1000 range. Dawn then hit Marblehead and I remembered I had flown Allegiant to Houston the week before and previously with few issues because I followed the Golden Rule - you won't beat the system. Pay for what you want and don't complain because thats the trade off. The price round trip to Austin on Allegiant was slightly over $250 as opposed to over $1000 for everyone else and I went for it. I checked one bag and my laptop bag was under the maximum for my free carry on. I picked a luxury extra room seat on the way out because I had to work. On the way back I did not and never had time to change it. I was very late for my plane. It was my fault because I was intensely working on a document and I lost track of time. The check in counter was closed by the time I got there and so -fighting the reality of my situation to the end - I went through security with my electronic ticket and the bag I intended to check. I left my ID at TSA who did not call me until much later. I would give the Austin Airport TSA less than 5 stars but I digress. When I got to the gate the doors were about it close. I paid my last minute checked bag fee without complaint - because I accept their system. It is Allegiant's business model. I accept the trade off. I don't fight the fact you can't beat the system. I told the gate attendants about my left behind ID. One went and got it for me and then boarded the plane and gave it to me. That extra effort and exceptional customer service alone merits the 5 star. Add in the very low base fare and the fact I accept and work within the Golden Rule and like the trade off - and 5 stars is a lock. read more

An airline of false promises. Being a vet I should have received free seating assignment, per their policy at the time. In short, I was told to show up at the check-in counter to receive a credit for the amount I had paid at the time I made the reservation - a fee of $54. They wouldn't refund the amount at the check-in counter and when I called after my travel per instructions from the counter agent, I was still denied the refund and was told that nobody ever told me I would ever get a refund. I was on hold for 50 minutes - on the phone for an hour and 10 minutes altogether - and they denied me the refund. It wasn't a huge amount of money or anything, but they treated me pretty poorly over the incident. My preferred airline remains Delta. read more

I've never taken any flight this terrible before. They wouldn't let us check in luggage even though we arrived 60 minutes before boarding. Quote " the luggage path was closed" and that's it, no explanation was given. We had to either throw away our $500 luggage or $300 flight. I would give it below 1 star if possible. Never ever gonna go with this company anymore. We'll make sure to spread the words. read more

Allegiant is a new carrier for Austin and currently only flies non-stop to Vegas. Their business model has them flying non-stop from smaller cities and doing it very cheaply. The fares can be super cheap, but also, everything costs extra on Allegiant. You pay $30 or so just for the right to choose your seat on the plane (all seats are coach, like Southwest). Of course, you can pay $0 and let them choose your seat. You pay $10-$50 or so to take a carry-on suitcase, depending on whether you do it online or at the airport, and even more to check a suitcase. One "personal item" (e.g. something that can fit under the seat in front of you) is free. They are also carry-on nazis. They actually might check the size of your carry-on bags by making you squish it into one of those "Your bag must fit these dimensions" racks that you always see at the airport. They made me do it (I had to re-pack my suitcase on the spot to make it fit). When you're waiting to board the plane, they call "zone groups" by number. "Zone Group 6!" and all the people with Zone Group 6 printed on their ticket get in line at the gate. The thing is, there is no rational order to the Zone Groups. They actually called them in this order: Zone Group 6 Zone Group 3 Zone Group 4 Zone Group 2 The Allegiant rep said "that's just the way it is" with no other explanation. If you happen to walk up to the gate a bit late, you'll have to ask someone which zone groups they've already called. The plane I flew was an MD-80 and appeared to be new, or, at least renovated. None of the seats on the plane recline but the seats are fairly comfortable. The seatback tray tables are smallish and the molding on the back of the seat angles in such a way that probably no laptop in existence will fit on the tray table. Even an iPad on its side with a bluetooth keyboard will fail. I had to skooch my 13" macbook onto my lap in order to use it. No Wifi, of course, and I doubt there ever will be. When the stewardesses come down the aisle to serve drinks and food, everything costs money. You want water? $2 for a bottled water. They truly do fly some bizarre routes, to and from smaller cities in the U.S., but the fares can be bargain basement. 4 stars for making it dirt cheap and relatively painless. One star off for not having a frequent flier club. read more

Allegiant Air - Airlines Near Me - Austin, Texas

Was hoping 3rd time was the charm but this is ridiculous all my trips have been delayed by unprofessionalism acts flight ASSISTANCE being late PILOTS being over there hours n recently there plane having technical issues if u want to wake up early just to show up to be delayed this is the airline for u very disappointed n LAST TIME I CHOOSE THIS AIRLINE read more

I bought 5 tickets in January to XNA from Austin to attend my son's college graduation in May. I have taken one trip there on Allegiant that was great. I have since heard this flight is often cancelled as my friend's daughter was stranded in Arkansas for Thanksgiving when they cancelled her flight. They cancelled all of our flights last Sunday night. I have not been able to talk to any customer service reps on the phone despite being on hold for over 2 hours. I have not been refunded and there has been no explanation. I will not be flying Allegiant again. read more

Allegiant Airlines...Oh my! My wife and I saw a posting for $120. per person RT to Las Vegas from Austin. What a deal! We decided to change our regular plans and spend a few days in LV. We found a good day to leave, around a month from now. After we got the credit card out, We went though the process of booking. The carry-on bag is extra unless it is small. We expected that. When we reserved a seat, we found out that EVERY seat on the plane has a $10-$18 SURCHARGE. I also found out that there is a $16. credit card surcharge. At this point, the deal is not so good. Also, the only option is a flight into LV leaving at 6:30 PM which causes us to lose a day. This is a form of "bait and switch." Probably approved by the airline attorneys, but not in good faith. We decided to pass on their offer and would like others to know about our displeasure. read more

Wow, folks really hate American Airlines! I guess if I'm honest, I kind of do too - they're pretty much my last choice when booking a flight except for US Air. No coincidence that these two are partnering up as the culture of "customer last" seems well ingrained for both parties. Their planes tend to be on the older side and most of the staff I've encountered (with the exception of a super nice gate agent in Dallas) are fairly rude. However, they do fly just about everywhere and if you travel frequently you'll have to fly them at some point. read more

First, they charge you $25 to check a bag. As a result, everyone flies with like, 16 carry-ons a piece, which they say NOTHING about, so all the overhead space is full after group 1 of 4 boards. Then, after practically begging people to gate check their bags (now for free), I happily oblige thinking "sweet, free bag check". I just got my bag back. With a giant metal spear on the end. They broke off the rollie handle, so now the only use for my suitcase is jousting, because said giant spear can't retract. To top it off, this poor fellow next to me is now missing his wheelchair. They lost it. Thanks American. Real cool. read more

Allegiant Air - My new lance - Airlines Near Me - Austin, Texas

I flew Allegiant Air from Pittsburgh to Austin. It was my first trip on Allegiant but not my first rodeo with a budget airline. I know what I'm getting into with budget airlines and make sure I temper my expectations accordingly. As far as comparing Allegiant to its peers, it was ok. The only thing I would say that competitors have over it is that they have USB chargers and Allegiant does not so make sure you have fully charged batteries. My flight left late but that was due to the plane needing to be de-iced. It arrived in Terminal 2 in Austin which I'm guessing is specifically for budget airlines because it is very removed from the main airport, so keep that in mind when getting picked up in Austin. The reason I gave it 3-stars is because every plane I got on was dirty. My mother is always big on wiping down the serving trays and when I did, it was filthy. Also, I think due to Allegiant not offering snacks, more people brought them and in turn, the plane was a lot messier than I feel like other airlines that do have snacks are. That and the lack of USBs where why I couldn't give it high marks. The flight attendants were nice, though. read more

A lot of the traveling public chooses their flights based on price, and this airline delivers. All the extra charges are in writing, and even with some extras, you can't beat the price. My husband and I both took trips from Austin to Cincinnati about a year apart. We agree our flights were safe, on time, and reasonably comfortable. The gate agent in Austin greeted me with a big smile and was exceptionally friendly and helpful. I chose the flex option and had to reschedule a flight for a personal reason. This went very smoothly and easily on line, and I appreciated the airline's emails warning me my voucher was about to expire. All in all, a good experience, and I'm happy to have a low cost option out of Austin. read more

A plane run by all Karen's. We flew with ESA credentials but because Allegiant requires their own forms we paid $100 for each dog. $200. That's more than twice the price of the 4 of our tickets. The plane had 24 people on it plenty of empty seats. We were made to put the dogs in their dog carriers under the seat the entire flight. Each dogs ticket cost much more than any person in the planes seat, yet we could not put the dogs in their carriers on the seat. Rude Karen flight attendants. No thank you ever again. read more

Allegiant Air - Poor ESA dogs. - Airlines Near Me - Austin, Texas

Terrible airline. Booked a flight to Vegas five months in advance. Checked the flight the night before. All good leaving at 7:45 A.M. Their app wouldn't let me check in for some reason. Woke up to head to the airport and saw that I had an e-mail that was asking for volunteers to give up their seats. Offered a 100 dollar voucher. Also noticed when checking my flight that I was departing at 3:30 PM! WTH? Called them and yes I was on the 8 hours later flight and wasn't offered even a voucher! So I took off work, woke up at 4:45 AM. Now I'm unwillingly bumped 8 hours and will have that much less vacation. With ZERO reasons or compensation. First and last time I fly with this ratty airline. read more

From Austin you have to wait 45 min for a shuttle that takes another 15-20 min to get to. People miss flights because of this. Pay more and go with a bigger airline out of Austin. read more

OK! I've read some BAD Reviews and honestly got really scared about our flight that we booked. But I went ahead and stayed positive hopping for the BEST. Thank goodness it was an Excellent Flight and on time we were departing from Austin,TX arriving in Las Vegas check in went very well showed them our phone boarding pass barcode didn't have to print any paperwork our baggage's were at 36.5 lbs obviously if you pack way too much STUFF you will obviously be over the limit & yes you will pay fees I went to my local FedEx to weigh my bags prior and was at the exact weight The airport weighed. ... All in All this was an Awesome CHEAP flight. I Definitely will fly again! Traveling to Austin from San Antonio was not BAD at all we even stopped in San Marcos for some shopping since I'm a shopaholic! Thanks Allegiant for making traveling Super CHEAP & FUN!!! Mark Anthony & Nancy read more

Allegiant Air - Us Boarding onto Airplane and Allegiant Crew Member in Background Super Nice lady gave us great customer service! - Airlines Near Me - Austin, Texas

DO NOT RECOMMEND: 0/5 stars. I am not high maintenance. I've taken discount airlines in USA, Europe, and Asia and never think about whether the seats are comfortable or the drinks are free because I see the flight as a means to an end, not an experience in itself. All a flight has to do for me to be satisfied is to arrive at its destination. The point about Allegiant is that it failed to do even that. I was in Las Vegas on vacation and came to the airport at 6:15 am Sunday on 2 hours sleep to check-in to my 7:30 am Allegiant flight home. We boarded, then at 8:15 am the pilot announced that we had to get off the aircraft because of a maintenance issue. Back at the gate they kept telling us every 1-2 hours that they needed 1-2 more hours to determine the problem and that if they could not fix it they were flying a new plane in at 5:00 pm. So worst case it would be a 9 hour delay before departing, but at least we would get home that night. AFTER 5:00 pm the gate agents announced that the plane would not be able to be fixed that day. Additionally, the second plane wasn't in fact coming after all. My friend and I had checked flights on other airlines earlier in the afternoon and found affordable alternative options to get us home in time for work Monday just in case, but by the time Allegiant told us they would not be able to get us home until the following afternoon, those flights were booked and nothing was available for less than $600-800. Another reason this felt ludicrous: Las Vegas is supposed to be Allegiant's hub. It ostensibly took them over 24 hours to get a working airplane at their primary location. I'm also not a conspiracy theorist, but I don't know how to interpret Allegiant's behavior that day as anything other than willingly deceitful and manipulative. They kept us in that airport, 1000+ miles from home, for 11 hours with empty promises to avoid possibly giving refunds for a service they failed to deliver. They might have actually flown us out they next day. I don't know because we booked a later return flight on a different airline the following day rather than risk ever trusting Allegiant to come through again. Evidence this was not a fluke: 1. Anecdotes from fellow passengers about their flight TO Vegas being also being delayed several hours, causing them to miss a show for which they'd already bought tickets. 2. We were given airport food vouchers for $8 a few hours into the "delay"- as most menu items at airport restaurants started at $10, the restaurants nearest the Allegiant gates had SPECIAL ALLEGIANT FOOD VOUCHER MENUS. Obviously, this wasn't the first time something like this had happened. 3. After the 3rd or 4th announcement that maintenance was requesting more time and no updates about the mechanical issues, police officers showed up to stand at the gate with the gate agents. It felt like riot control. My friend asked an officer if they were called to do this often. He said yes and that none of them ever fly Allegiant. TL;DR Allegiant just straight lied to us all day, didn't deliver on getting us home from our destination, didn't offer full refund, deserves to go bankrupt and no longer be a business. read more

Zero stars! They are going to charge you over and over for fees. Bag fees $40-75, carry on bag fees $25-50, little purse is free, seat assignment fees $12-$50. Don't be fooled with the cheap fair. Unless you are going without bags. Oh and don't forget its 40 pound max when southwest is 50. Average suitcases weigh 11-12 lb. Oh and when you get to the airport, they are going to make you turn any bag, even a carry on, into a little wooden hole to make sure it fits. So take all personal items out and do some tetris or pay $50. I will never fly this horrible airline. It's a scam. Plus its humiliating to take out everything so I can squeeze my bag into a wooden hole to prove to you I don't have to pay another fee. Customer service is arrogant because they know you cannot be upset because it's a sensitive area and you can't go anywhere else because it's too expensive. Be warned. read more

I have flown Allegiant multiple times. Most often I flew from Montana to Vegas for the cheap price. I think the flights were ALWAYS delayed but we just expected it. And for the price-we kept using them. Now living in Austin, we booked a cheap flight (like $100 round-trip) to Orlando. Well, the flight was delayed of course. And all the fees they try to charge you really adds up-like charging for a carry on bag? We will be using Southwest for future flights. Just be prepared. You are getting what you pay for. You will get hit with a ton of fees and nothing is free. And expect your flight to be delayed. Always. read more

Read a lot of negative reviews on Allegiant and wanted to offer some insight. First: Yes, everything costs something but that's how an airline that charges such a low rate stays afloat. No, there is no complementary beverage service but again...fly international on a major airline if you're looking for in-flight luxury. Now the one surprising thing was that the seats do not recline. My experience with Allegiant was great. Staff was accommodating. Flight was on time, and bags made it just fine. read more

I will never fly these guys again. Talk about nickle and diming you to death for a crappy flight. Ordering your ticket online: Just the process of ordering a ticket is ridiculous. They advertise a good rate so you think you're getting a great deal. Then they start racking up the charges and fees so in the end you're paying way more than anticipated. Every click of the mouse seems to accrue some sort of fee. Pick your seat, which you have to, extra fee. First carry-on=fee. Ordered online? Yup, fee. In they end they also charged me a convenience fee! I have no idea how I inconvenienced them and why they charged me $18 for it. Boarding process: So each person is assigned a zone from 1-6. I figured ok smart this way people can board the flight in an orderly manner without any traffic jams in the isle. Wrong! They boarded all the zones out of order and by the time I got on the plane the back was completely empty and everyone was either crammed in the middle or the front trying to get to their seat. Who came up with this system? FAIL. The flight: Put simply, sucks. Seats don't recline at all, very little leg space, the overhead bin is about the size of a Miata's glove box, no entertainment unless you consider reading the barf bag or in-flight menu entertaining, not even a Sky Mall, and ALL snacks and drinks they charge for...big surprise. I guess they get 2 stars instead of 1 because they ended up not charging me a landing fee or arm rest fee or use-of-seat-belt fee. Don't fly these guys. read more

Terrible airline!! Delayed flight from 5:30 to 9:55. Then again till 11. They cancel flights regularly. DO NOT FLY!!!

Just read the reviews from my sister & undisclosed friend. So ridiculous & absurd what they went through but how your airline handled the situations are insensitive & inhumane. After reading these, I officially will never fly on your airplanes. See pictures. read more

Allegiant Air - My poor little sister's personal experience. - Airlines Near Me - Austin, Texas

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It's simple: you get what you pay for. If you want to save money and are flexible with flight times then consider this airline. However, keep in mind that you must pay for services in advance such as check-in bags and carry-on bags. The check-in bag should be under around 44 lbs to avoid additional fees. Unlike other airlines, you're carry-on bag is not free. They will allow you (at no charge) a small backpack/purse that can fit under your seat. Plan ahead and pay for what you will need in advance to avoid increased prices the day of. Also, the actual comfort of this flight is not award winning. The seats do not recline a whole lot, there are no phone charging ports, TV screens and you have to pay for all drinks and foods purchased on the plane so buy your food prior to boarding. Again, you get what you pay for! My flight was from Las Vegas to Austin (and back) so I did not have an issue with the flight. It was a fairly short flight and I had my neck pillow which kept me pretty comfortable the entire time. If you're taller, consider reserving the Exit Row seats for more leg room. Other than that, don't go in expecting luxury service because you won't get it. I appreciated the money I saved and it got me from point A to point B. read more

If there was a NO star rating, it would be too high. We booked a flight for my elderly MIL from Cincy to Austin on Allegiant. We were happy to finally find a non-stop flight from Ohio to Austin, which is why we didn't hesitate to book. First let me say, the website works very well and they take your money in the blink of an eye. Allegiant is no frills. We thought that would be ok for the 2 hr flight from Ohio to Texas. She had one checked bag and one very small medical device carry on. Simple enough. They offer free disabled services, but that is another story. There are fees for everything. No drinks served in flight unless you pay extra. Again, not a big deal for a few hour flight. Baggage check costs for every bag and there is also a carry on fee. There is a fee for seat selection, which you don't know until you are in the booking process. Basically a $172 airfare roundtrip with a carry on medical device and a checked bag, ended up costing $370. If you need to get in touch with them, good luck. My husband needed to make a minor change on the reservation and he spent 4 hours on hold. Luckily, we have a speaker phone and he was home that day. He never did get through. Instead he ended up sending an email and having someone call him back. I recommend you skip the call and just email if you need to get in touch with them. Reservation changes without their little insurance are free the first 24 hours, then cost $75 per change. So.. make your changes fast, or get it right the first time. Luckily we got in within the 24 hour window. MIL's flight arrives in Austin. She's supposed to have disabled services (we double verified a wheelchair and assistance for both legs of the flight). We were waiting for an hour, but she never showed up at baggage claim. We spent the next hour trying to find her because we knew she got on the plane in Ohio. We go to the ticket counter where we are quickly dismissed while they claim to know nothing. I find a nice police officer to help, and I call her, praying she'd answer and she did. She was sitting at gate 18, waiting for someone to come and get her. Needless to say, THAT was a nightmare. I'm grateful for the helpful PD at ABIA, that's for sure. They quickly stepped into action and accompanied me to find her and bring her down to baggage claim. She had no wheelchair, nor assistance from the airline. So, my blind, disabled, 80 year old MIL had to walk through the airport with her walker. Return flight, scheduled for 3:45p on a Sunday. Arrived at the airport just before 1:30 in order to get a gate pass. Since she is disabled, someone needs to get her to the gate and see her safely onto the plane. Allegiant ticket counter is barren. No one is there. At all. An hour later, someone arrives and we ask about the gate pass. She directs us to get it from TSA. Well, we've never had to do it like that before. It always comes from the ticket counter. Another airport employee had to tell them to get the pass for us. He wasn't nice about it with them. Yeah. At least we got the pass. And it came from Allegiant, not TSA. Flight delayed 3 hours until 6:44 pm. Finally boarded, and the same person that was at the ticket counter, tells my mother in law to gate check her walker after she gets on the plane. Since when? Gate check has always been right when you step onto the jetway. Passing the buck again... I hope that walker makes it to Ohio. We know she's on the plane home, and hopefully she has no issues at her destination. She's actually still in the air as I write this review, so I'll edit and update if necessary. So disappointed in Allegiant. The savings isn't worth the stress. read more

This airline is going down faster than a Ferrari downhill, and the staff at the Austin airport is just indicative of everything that's wrong with this airline. I'm sad to say that I'm a 2 million miler customer, but now with options like Virgin America I can finally send my business elsewhere. Apparently they, without any notification or signage, decided to change the check-in time to 40 mins (from the original 30). I firmly believe that they did this to further their bottom line (rebooking fees), otherwise why despite actually checking in at the designated 40 mins did they not check my bag? The manager, Tinsley, was completely worthless and if this were Battlestar Galactica would have been tossed out of the airlock long ago (definitely a Cylon). The gate agent, despite my having printed proof from their own machine, made me return to my car to drop off my liquids-- luckily I had already checked in on my phone otherwise they would have surely tried to pinch a few bucks from the wallet as well. Take it from a very frequent flyer and save yourself the hassle of flying this crappy airline-- fly Virgin instead!! read more

I was not impressed with the flights. The planes both times seemed dirty. I sat in an exit row and the handle on the door had Caulk around the handle and it was falling off. I also thought that it was interesting when we landed and everyone was asked to arranged seat belts. I paid for a carry on and was then moved next to my backpack on the floor. I paid to have it in the overhead and not allowed. When I paid the additional service charges it came out to what I would have paid on another airline. It really was not worth it. read more

I was pretty hesitant to make reservations for a Vegas getaway but I have to admit I am a FAN! I read the reviews on other sites and so I had an idea of what I was up against. I bought the ticket, paid the extra for my special seat, paid for 2 suitcases, and it was still 30% under Southwest prices. The plane was very nice, relatively comfortable, and the staff was pleasant. If you are nice to people, they will be nice back. Anyone complaining about the attitude of a staff member must have had an attitude with THEM FIRST! The seats do not recline. It was difficult to be comfortable but I can live with that knowing this up front. This is a cheap way to get to Vegas and I thought it worked. I will take the trip again and book with Allegiant. read more

Terrible, terrible terrible. I travel almost every other week for my job and am quite familiar with how to pack a carry on suitcase. Not only was the Flight Attendant rude but I watched dozens of customers with suitcases larger than mine board. I had to wait and demonstrate that yes, my carry on will fit in the metal box. I'm so disappointed that US Airways merged with American. I fly Delta as well and am now going to switch to using them full time. This hasn't been the first time I've had a dreadful experience with American. Definitely choose another airline if you can. read more

They lost my gate checked stroller and car seat leaving me no way to transport my infant. Awful customer service and its still missing. Fly at your own risk. read more

I see the other highly negative reviews and understand some like ridiculous flight delays, but don't understand the other comments such as "the airplane seems dirty." Really? I have flown with Allegiant Airlines several times now and am lucky I have not experienced the extremely negative stuff. Sure their planes don't have reclining seats or a whole lot of legroom. But at least I'm not sitting straight and stiffly up, and this isn't Jet Blue's kind of legroom. Besides, all of the airlines are going to continue packing us close like sardines so legroom is not going to improve. What I can say is their planes fly smoothly and don't experience a lot of in-flight turbulence. The staff, particularly today at McCarran International in Las Vegas operated swiftly, as a team, efficiently, and made sure my wife and I and everyone else got checked in with our luggage, through security, and upon our flight back to Austin. I haven't seen that of any airline other than Jet Blue. So certain locations for Allegiant I've experienced were competent and do it well. read more