I used to be a solid dedicated AA traveler, but recently I've been flying more UA. The food, service, reliability and honestly more international options are many reasons why. Not to mention they have better status levels and easier ways to move up in status. Plus they have Captain Drew who is the youngest Captain in UA history. He's a good buddy of mine, and he always thanks me for flying United. read more

See all

BE WARNED!!!!! If you are in the middle of an international trip and you give this airline a factually bad review (on your outgoing leg into country) - they WILL cancel your flights and blame you!!!! Yes, you read that correctly!!!! On our outgoing leg we had a horrible experience and when I left a bad review, luckily my wife checked our outgoing flights back to the U.S., only to discover our flights home had been cancelled. To make things worse, the airline had the audacity to say that I had cancelled our flights home (wife, step son and myself).... Oddly enough, we were in a remote beach front town with horrible internet, but sure United.... (Sigh) After having to dedicate almost three hours to get all of that resolved - instead of enjoying that time on our vacation... (sigh) Bottom line, if you can, try to AVOID this airline at all costs!!!!!! Not only do you become irrelevant once you purchase the tickets. If for some reason you wanted to talk to FIVE employees at a counter on a very late flight out of Houston and inquire on how you can pay for an upgrade.... Don't think that the staff at Houston will care once you're at the gate... Clearly their conversations ARE more important than any question you may have.... Again, if I can, I'm going to share the details (which I'm leaving quite a few things out) to everyone I know personally when they ask me "what do I think of United"...... I hope someone attempts to look up what happened from the airline, there is a three hour long recorded phone call once United left us stranded outside the U.S....... So, if anyone from United cares - do your research and see when I flew with my family, listen to the phone call and then attempt to explain or justify your actions... If not, I'm now going to see where else and as many places as I can leave your absolutely justified review!!!!!! read more

Horrible customer service for credit card holders ... they make a huge deal out of a perk they give their " valued card holders "then when u go to use the united club passes the club is magically too busy to honor any one time passes as the club is too busy to handle ur " benefit " . Oh and btw United won't extend the passes expiration date . What a joke it is here in Austin airport . As soon as we get home this card is getting cancelled and after I use my 300,000 plus miles it's goodbye United . Try calling customer service ... that is a total joke ... card rep says it's United problem and United rep says call the credit card company. Don't get the card and don't fly United read more

Twas sad that they changed our flight due to maintenance issue. We are on our honeymoon but it was heartbreaking for the first day! Despite the pain, the staff member booked us another flight from another airline company. Please be more reliable America airline! read more

United Airlines - Airlines Near Me - Austin, Texas

No issues with my arriving or departing flights. Check in, lounge and gate agents were all friendly. Decent lounge located near upstairs right outside the security lanes. read more

Untied Airlines surprisingly made my trip as amazing as Delta! Give them a try, they are underrated. read more

United Airlines - Outside - Airlines Near Me - Austin, Texas

To start, I had an extremely long travel day with a lay over and the United lounge day pass wouldn't let me in until 3 hours prior to the EXACT minute of my flight-- which makes no sense it should at least be from your board time. I couldn't even use the full 3 hours I paid for? Then, they shipped my luggage on the wrong flight and it arrived earlier than me. When I got to the airport I could see my bag sitting on the baggage service office but they refused to send anyone to unlock the door for me to get my bag. If YOU make a mistake, YOU should service the client and fix it. The airport isn't even busy and they're not apologetic or trying to help the situation at all. I'm just sitting on hold. I'm exhausted and haven't felt well taken care of by this airline whatsoever today. Will do everything I can to AVOID a United flight in the future. The customer service at Delta, Alaska and even American Airlines is MUCH better. They are basically just telling me no to getting my luggage when I'm sitting here looking at it. I'm beyond frustrated. 0/10 experience. read more

What a complete mess! We scheduled a vacation through United vacations and then they messed up all the dates! They scheduled the hotel for one set of dates and the flights for another. We kept trying to check our flights and had a confirmation letter but could not see them. So we showed up on our dates at the airport... When we showed up we discovered they had them booked wrong. The only bright spot was that the lady behind the counter fixed them. It took some work, and lots of time, but they got them corrected. Then the flights... both of them had some of the worst customer service I have ever seen. Just rude flight attendants who were obviously in need of a career change! Sullen, short, and just pissy! They were seriously terrible... ignoring people, cutting them off, and dismissing them. On the way back we got to fly in a plane with zero amenities. No tvs, no outlets, no nothing. It was a long flight and for the kids to fly that long with no ability to keep busy was just crazy! And the snacks... almonds or biscotti. That's it. Air travel has gone down and down in quality but this was the worst overall experience yet! It will be the last time we fly United again. read more

See all

Cancelled flights and poor customer service. Used to fly United between Zurich and Austin 4-8 times per year until they canceled my flights in Newark and Washington leaving me stranded overnight, with zero compensation and I had to pay for the hotel. Shameful! read more

I wish minus 10 was an option!!! After a harrowing morning and a horrible flight I made it to DC. After decades of traveling, I am disgusted & continually disappointed in the service provided by airlines and airports. I left my house at 4:45 am this morning to catch a 7:05 am flight. I get to the airport no problem, the airport is crazy. Lines of people standing everywhere. It appeared like some Airport employees are standing around with the deer in the headlights look. Few are working frantically to move people along. It takes a half an hour to get my boarding pass, pay $40 and check in my bag. By the way, the policy for an economy ticket is you can only have one small carry on which is my laptop bag. I walk over to the TSA PRECHECK and it is longer than the regular line, another 15 minutes. I get past security and go to the gate. I am early so that is good, sitting, sitting, no sign of the flight to DC. It is now 25 minutes before alleged take off, I check with someone sitting near me and she didn't hear anything. I check the app, no update showing on time departure. I wait another 5 minutes then check again, the gate changed, no announcement. The other gate is at the end of the terminal, I start hauling XXX across the terminal. Absolutely a sight to behold. I get to the gate, there is a line to ask a question, still no announcements. I tell the guy at the gate, y'all should make an announcement about the gate change, he just looked at me incredulously and said nothing. Here is what the announcement they made 12 times said if you are in row 36 and beyond, I was, there won't be any overhead room so you will have to place your carry on under the seat basically where your legs should be...unbelievable! So in conclusion, all airline companies need to be held accountable for how they treat customers, the pack them in like sardines policy, the price gouging, the poor service and attitude, the small seats and the old disgusting unsafe planes. I am tired of paying hundreds of dollars to sit practically in the bathroom, after they changed my seat for no good reason & put me in a middle seat in the last row. Thanks United! read more

Cancelled my flight reservation without informing me. Went down hill from there. Refused reinstate my ticket, lied to me, hung up on me, and cost me 31/2 hours on the phone trying to get a flight. Had to fly out of Austin instead of Houston, a two plane flight with layover instead of direct flight, with $400 increased price and I had to get a $235 hotel room and an additional flight to Austin to get my vehicle. I should sue! read more

This review is long overdue. I traveled on United back in February 2020 to LA and had a pleasant experience. I purchased our tickets online and the mobile app was super easy to use with real time updates + digital boarding passes. I am a bit shocked with some of the reviews but do understand the global pandemic may have caused things to spiral out of control. Needless to say, boarding at AUS and LAX was a breeze. I am not a platinum member and had no problem with my personal item (purse) and small carryon. I do purchase seat upgrades whenever it makes sense - ex: away from the wing and/or 3+hr flights. I do plan to fly United again when more domestic non-stop options become available. I tend to stay away from connecting flights - exception to the rule is international travel. read more

My rating is actually zero but you need to pick one star to do the rating. Hands down the worst airline in the industry. They care about NO ONE.... Money, that's all they care about. Of course they need to make money to stay in business.... But at least fake it... fake that you care about your customers. Flights cancelled, flights delayed, luggage lost, told they can't help you because your ticket is "free" when purchasing the ticket with reward points... no updates, they just keep you waiting or if they do update you, they just tell you what you want to hear and don't follow through with their jobs. The list of terrible service is endless. And this review is in Austin Texas, but I'm talking about ANY United Airlines terminal / service. Maybe the WORST service may be in San Francisco. Never fly on United if you can avoid it. read more

You guys suck, FYI I did check in my bag and paid money for it, and for another small bag, they charged me 60$ for this ridiculous; I wouldn't recommend this airline; it's better to rent a car and drive to your destination rather than taking this airline! read more

So we flew back from Europe but we upgraded our seats before we did so to have extra foot and legroom. Wife and daughter get exit row seats on both sides of plane, I get the middle bulkhead seat in the middle section. Guy my size on the left, woman with baby on the right. Her husband and other family members are on the right section. Not even an hour after takeoff for our 10+ hour flight, the stewardess comes by and literally bolts a bassinet to the wall in front of me where it stays for the next 8+ hours. WTF! Now I can't even stand up to stretch or go take a pss, can't really stretch my legs while seated, and the guy next to me has to get up first to let me out whenever I have to goto the lavatory. Of course, the woman can get up whenever she wants but I'm effectively stuck there. And I paid an extra $200+ for a BETTER seat? I say again, WTF!!! United should be paying me to have taken that seat and then inconvenienced me with installing the bassinet. I'm not even going to get into how they screwed up the reservations so that we had to manually check-in with an agent every time going US to Europe and back. Lufthansa blamed United, United blamed Lufthansa, both disclaimed responsibility. just another PITA to deal with instead of a smooth travel experience. read more

They were dealing with a big storm delay out of Houston, my connecting flight, and I had to get home due to a medical emergency with my dad. The attendant, I wish I remembered her name but she worked in ATX, was so helpful in rerouting me to get me home as soon as possible despite all the craziness. They won a customer for life with this. Thank you. read more

Great customer service provided by friendly and efficient staff! The check in process was quick and was on to security in less than 2 minutes. The gate agent was very organized and got on the flight and to my seat without any problems. read more

United Airlines - Airlines Near Me - Austin, Texas

Refer to picture! This guy!!! I'm unsure what the issue was. The lady at the gate and also the lady beside him at the desk were extremely helpful (I wish I took a pic of them but I didn't) but he was disgruntled in the worst kind of way. I think a good attitude gets you along way... empathy... if you hate your job, find a new path. Airlines are struggling post pandemic and we understand the hiccups but now more than ever we need to be kind... and helpful if possible. Wear the mask properly.... Don't be this guy read more

United Airlines - This guy!!!! United's worst employee - Airlines Near Me - Austin, Texas

Once again canceling a flight. I thought I'd give them one more chance but now it looks like I have to move back to exclusively flying on American Airlines read more

Worst airline. Flight was delayed over three hours. We barley got any updates. The people who work for United in Austin Texas, we're extremely unhelpful, lazy and slow. If anyone came up and asked them a question, they would give attitude. My flight was delayed so long and there weren't anymore flights that night for me to go home. So now, I have to stay the night in the airport until 8 am tomorrow. I'm so upset and I will no longer be booking with this company. I will also be telling everyone to not book with them as well. Awful. read more

Extremely rude customer service workers denied that I get a pass and go through to say goodbye to my boyfriend while he is an active military person and was allowed previously to me twice by United. Wasted 20 minutes that I could have to spend with him dealing with the United workers who treated us as difficult customers when we were calm and trying to understand what was wrong when it was previously allowed to us last to times he left for work. Thank you so much United, I dont get to see him until November. Check the cameras, we were nice and calm. Extremely disappointed with how aggressive and harsh they were when I was very understanding and in a sensitive situation. They acted like they knew our situation and said we just had the entire holiday break to say goodbye, when that was not the case. Isn't your motto "connecting people"?? And to add sarcasm and mockery they said we could go to the empanada station to say goodbye. Rude ladies. read more

Thank you so much to Jessica Janssen. She was quick and amazing. She helped me out so much, more then she knows. I really appreciate her help with my flight read more

Boston to Houston Houston to Brownsville both coming and going fly delays and CANCELLATIONS and they won't pay for your hotel & transportation when "weather" issues occur....never flying United again!! read more

One of the United workers was SO nice to us and helped us fix a flight mixup. I did not get his name but he was tall and had curly hair and he was working at the bag drop. Sir; you made our whole trip! The service was excellent and we will never forget him! Working today at 4:10AM! I love united! read more

I always check my bag and so the first order of business is to visit the United Premier Checkin Counter and drop off my bag. Using the automated Kiosk and the United agents - got my bag quickly checked in and I was on my way. At the gate, the boarding process was professional and orderly. read more

Gotta fly with someone. Depending on where you go you don't always have a ton of options. Least internationally but United isn't the worst option. Economy plus is a huge increase over economy. Least state of mind wise. Economy is the plus on other airlines from my experience. Business and first get into the same category as everyone else. But one downside is food. Planes are restocked immediately after landing. Sometimes that means food could be sitting for 2-6 hours before heading out again. Not the freshest. At an outstations like Austin it's not too bad of an issue. Planes are coming directly from Dallas or Houston IAH most likely. Several flights a day out of Austin for United. Denver. Chicago. Dallas. Houston. Los Angeles. No set united side since many airlines share this Airport. United certainly has a presence here. Next Southwest Airlines. Then probably American. read more

Lost out on thousands of dollars and 3 days in Greece. Sat in the airport for 7 hours just to find out that the delay stopped us from getting on our flight. Do not recommend. read more

I am not going to discuss the multiple days of waiting for cancelled flights. I am sure everyone has that story. What I would like to propose to United Airlines is to rethink how their Human Resources department operates. I feel sure there are countless customer complaints and there are many things HR can do to rebuild your reputation. You desperately need a new strategy. read more

United cancelled a whole terminal of flights last night leaving hundreds if not thousands stranded at Houston's Bust International.I know. I was one of them. But here's the deal: United is lying through their teeth about the reasons. Their BS official reason is weather on the east coast the day before. But as confided to me by the poor guy manning the gate the never opened, the real reason is disgruntled flight crews. They simply walked out and United didn't have the decency to tell the truth. I went back to the airport today to get my bag, because I have nothing but the clothes I'm wearing, and they couldn't find it. If there is a more incompetent airline, I haven't seen it. In my opinion, United needs to go out of business and let real airlines have their gates. read more

Their entire operation is the most unorganized sh@Tahoe in operation. Got rerouted to Austin on a flight from San Diego to Pensacola with a layover in Houston. Had to find a hotel because they just rescheduled the entire flight to the following day. After arriving at the airport they removed both my husband and myself from their system so we had to rebook our flights from Houston to Pensacola but there wasn't enough room on the first flight so we had to travel separately. The initial agent was pretty much like "not my fault, not my problem" at first. We had to convince her yo assist us with finding us flights even though we were essentially rerouted and abandoned in Austin. When we proceeded to try to go through the TSA checkpoint somehow my flight info wasn't attached to my ID so we were sent back to the United desk. The flight departure that was rescheduled was over an hour delayed. I could go on and on... will never ever book a flight on United again. read more

No customer service! Just try to find a customer support line. You get someone from India that DOES NOT CARE!

1st, I really hate writing a bad review of United because I've been a fan of them since the mid-90's when they were still Continental and United separately. 2nd, I don't want to sound like a snob or elitist, I rarely splurge on first class but because my wife had never been able to fly first class, I upgraded an Austin to Honolulu flight first class all the way and back, which was four segments. 1st segment was AUS to LAX... the steward was training a stewardess the entire flight. It was not the attention my wife, who is also not snobby was expecting on her first 1st class flight. Second segment from LAX to HNL was great and it was a good experience, followed by a great week. The 3rd segment from HNL to Houston's IAH was also great until just before landing. The sleeping seat would not come up beyond a 45 degree angle. I came in for a landing reclining so far back with pillows and a blanket trying to propped up. I will only say I spent way to much for a broken seat and being propped up. It was not only embarrassing but seemed dangerous. This was followed by a day of drama at Intercontinental (OMG!) We walked off of this overnight flight only to discover our connection to Austin was cancelled due to "mechanical-related schedule disruption." Note, we flew in from an overnight flight, landed at 8:00 AM and were booked for a 9:10 departure. United rebooked up for a 4:30 PM and no longer first class... whaaaa... Again, I don't typically fly this way or spend that kind of money, but my wife had never had this experience and I wanted to make it special. So the next several hours were spent trying to figure out how to get home sooner - the delay was longer than the overnight flight and we had no guarantee that United would reimburse us if we decided to rent a car and drive home. We finally overhead another passenger (also stranded) getting food vouchers, so we went and asked and did end up with those. We were also placed on two other standbys, only to be told that those had mechanical delays as well. Finally, after running out of patience, we browbeat our way onto a 3:30 flight only to find out that our bag were lost and would not make it to us until 10 PM... It just kind of sucked that this is how my wife's first experience with "first class" would end up. Again, we simply don't spend our money on those kinds of luxuries, though we could, we just don't want to be those types of people that think their crap doesn't stink... but for a once in a rare moon situation, you'd like to think it would read more

My wife and I were recently traveling to Puerto Vallarta from Austin for her 50th Birthday. We had Beverly Beck as a flight attendant and she was the most helpful and kind flight attendant that I have ever encountered. Beverly should be training other people to do customer service. She was absolutely the best and our whole experience was just top notch thanks to Beverley. Flight 171 was the best and Ms Beck deserves a promotion as she represents her company in a perfect manner. read more

I bought tickets six months in advance and a couple of days before the trip after work I decided to check my app, which told me my tickets had been cancelled. I did not cancel the tickets, so I called customer service letting them know i needed to rebook to make it to my friend's wedding. I was on the phone for 6 HOURS trying to get this resolved. Transferred to mileage at first when i was supposed to be transferred to a manager and they said they couldn't do anything so they would transfer me back to reservations manager and it wasn't. After speaking with the 3rd person for two hours they almost had me booked for a flight, but when her manager realized those tickets were more expensive than the original ones i purchased, he said they wouldn't pay the difference, even though it was their fault the tickets were cancelled. So, they put me on hold again to transfer me to escalations. At that point it was 5 hours into the call, so I called on my wife's phone while i was on hold. I finally started to genuinely cry because i was so frustrated. The new call i got on told me they couldn't do anything for me, but after begging to be transferred to someone in charge she put me through to her manager Kathleen. Kathleen started to argue that she had a document saying that me or my wife had gone in and cancelled that morning, but i told her that wasn't possible because my wife doesn't have access and I was teaching all day. Plus, if i did cancel I'm sure they would have sent me some sort of cancellation e-mail which they did not. She did not offer to send me the "proof" that it was my fault, but after telling her that i had been on hold for 6 hours and how they almost fixed my situation but decided not to because they didn't want to lose out on money, she booked the flight. They were trying to charge me an extra 1500.00 for these tickets. 6 HOURS is just insane. The only reason this even gets one star is because Kathleen did not interrupt me when I was communicating with her, and she finally booked me. Thank you, Kathleen, but United you need to get your procedures together and learn how to do right by your customers. I had been flying with you for 15 years but won't go back after this. read more

Terrible airline with rude unhelpful crew, on the ground and on the flight. They don't respect your time, and the only airline where even if you have a Platinum status it means nothing to them and they will board you last and ask to deposit you small bag. read more

"Additional Services" review only This is for the UNITED AIRLINES additional services window at ABIA I'm all for clarity and being thorough but this interaction left me disappointed and cross. There was a pleasant man who pointed passengers to the kiosks or to a line for checking baggage. That was easy and swift. The next step was to get this young teen ( who is flying alone) to his gate. We printed the ticket from the kiosk and waited in checkpoint line #1 of three and was told that I would have to get a pass in order to escort my teen nephew to the gate. I was told to get a pass and return. No problem. We were just there. At the desk I was guided to a person who asked me what I wanted to do. I greeted him and started to talk when.. "You don't know what you want to do? What are we doing here?" Is what he said to me. I'm thinking, "whoa let me finish". I then told him what I was trying to do. took out my phone and started to give the requested information. "Do you have identification " "Yes, here you are" and I hand him the drivers license and he disappeared. I do not fly often nor my visiting families. The information and guidance I was looking wasn't at this additional services window but I did find expectations of spouting out information as if I were a militant in line. To be fair I could not remember my teen nephews date of birth ( although I know it) and he has his father's last name not mine. After being told the "highest " supervisor said no to a gate pass. He went on to talk to say there nothing to be done. When I asked what should be done in the future he seemed annoyed but told me. Now I know it was just draining experience. read more

My family went to Hawaii and before returning we changed our seats so we could all sit together. Also, when I booked our tickets (all at the same time), we all had separate record locator numbers - we're a family of 5. The day before we fly back to California, I get a text that due to a plane swap our seats changed. After all the work we did to change our return seats so we could sit together, United undid all of it and we were all sitting in separate seats. United used to be our go to airline, but am seriously rethinking ever flying them again unless absolutely we have NO other choice. read more

I have been a loyal customer of United Airlines for many years. The experience with customer service tonight was terrible. I had to cancel multiple flights due to the pandemic. They give a voucher expiring one year from the cancellation date. We don't even know when the pandemic will be over and feeling like I'm forced to travel with a potentially limited amount of time. The customer service representation spoke over me and did not attempt to listen to my concerns. Did not let me finish expressing my concerns initially. When she finally realized what I was trying to say, she laughed and replied "ma'am this will not last that long" As a physician working in the front line, I feel that the representation of United tonight was uncalled for, very unprofessional , ignorant and insensitive. Disappointing. Will definitely have second thoughts whether I will fly with United again. read more

I've never been treated so rudely. I understand that there are thousands of customers a day. I understand that it's a huge company and maybe I don't matter. But the way I was rail-roaded, ignored and made to feel completely irrelevant by 3 different agents in a row, just makes me sad and wish there was more options for flying. I will try from this point forward to fly with another airline. read more

I just wanted to say thank you to Lee Ann at the Austin airport. She works at the check in counter. We had one of those mornings that everything that could go wrong did go wrong. We also had an international flight leaving in the evening. We missed our flight by 3 minutes and she got us on the very next flight to JFK. She was so kind while helping us. I just wanted to let you know that she is going above and beyond for very loyal customers. So thank you Lee Ann!!! read more