- Forgot to tell all ABIA passengers we leave out of the south terminal, which took 45 minutes to get to from parking in long-term parking (shuttle ride to the main terminal where you catch the other shuttle, wait 20 minutes, another 15 minute shuttle ride literally down the highway and then down some back roads). Got to the airport two hours before my scheduled departure, made it to security a full hour later. - Nickel. And. Dime. I knew to expect to pay for a carry-on after my experience with the comparably not-as-horrible Frontier, but I didn't expect I would have to PAY TO PRINT A BOARDING PASS at the airport and couldn't even get complimentary tap water on their rickety a** plane. $5 for a boarding pass and $2 for a sip of water. Say it with me: Cheap skates - Plane DIRTY and old and gross. And the engines are higher than in a standard plane so they're right outside the windows of the rear seats and *deafening* (as well as blocking the view out the window for the little kids sitting next to me whose first time it was to fly). - Only food in the south terminal is a vending machine, so don't arrive for your flight after work having not eaten unless you're good with beef jerky and Pop Chips for dinner. - Did I mention the filthy plane? - As I walked down the aisle to my seat I could feel the floor giving way under each step, like I was walking on a thin layer of cardboard they'd suspended with tape above our baggage below. - Their CEO was the founder and a board member of ValuJet in the 1990s, which was responsible for a commercial airline crash in FL that killed 110 people. As recently as 2016 Allegiant was under investigation by the FAA for safety violations. I honestly did not feel safe on this plane due to the conditions of the hardware that I saw. After the horrendously stressful and uncomfortable trip I took with Allegiant (read: honest to God was going to pay $700 to take Southwest on my return flight, except that they were booked), Scout's Honor not even my dead body will fly with them again. read more

They lost my gate checked stroller and car seat leaving me no way to transport my infant. Awful customer service and its still missing. Fly at your own risk. read more

Okay, haven't even traveled yet and pissed off. Going to Las Vegas bought some add on tickets for High Roller, after several times over 40 minutes on hold STILL NO ANSWER at the phone number for Allegiant Air. So this will probably be my first and last trip with them. As far as the bag fees other airlines have them too. Okay, now that the trip is done, this is the update. Seats on the plane have little to no padding, like sitting in a plastic shell for 3 hours and they do not recline (to me that was no big deal because I didn't have to deal with the person in front of me moving their seat around all the time). On and off was fine, but they are not currently TSA Pre-Check approved so had to go through the longer line, okay going out of Austin but a pain in Las Vegas. Finally got the tickets for the High Roller, they kept telling me to call the wrong support #, go figure. Finally got a lady named Charlotte who directed me to the right support # and solved the issue. I let her know that they were giving out the wrong support #. Complaint is still about the phone lines and not being able to get through and the email response being totally wrong every single time (5 emails). Had to call when they first opened in the morning to get anyone on the phone. I will probably not fly with them again for all the inconveniences I experienced, unless you are going for the day/overnight and need cheap, no checked baggage. Then it might be okay. But I won't use them again. read more

The worst airline ever! The star is for the fabulous ticket counter staff and flight attendants, otherwise this airline deserves negative stars. I purchased tickets for Vegas. The flight there was perfect, but our return trip was less than that. We were scheduled to depart Vegas Monday at 7:30 am. We were up at 4:30, only to find out the flight was cancelled and rescheduled for the Next Day!! I called to find out why the flight was cancelled and whether there's anything they can do to get me home that day. I was in the queue for 45 minutes before someone answered my call. She was rude and offered zero solutions. I had to be at work the next day and didn't have a hotel. I was told I could go to the airport and get a voucher but Allegiant was not going to compensate me to travel between the airport and hotel. After an hour and a half, I was told they'll refund the return leg of my trip and I could purchase a ticket with another airline! Additionally, I was told it was an inconvenience! An inconvenience is a two-hour delay, not a whole day. All we were offered was a $100 voucher each and that's it! I emailed a complaint and was told it'll take 24 to 48 hours for a response. Today marks 48 hours and still no response. Stay away from this airline! read more

If you want an airline with horrible customer service, flight delays, and lack of "food" for purchase while in the air, then you have picked the right airline. I travel frequently and have encountered American Airlines before. I used to try and pick the shortest trip option no matter the carrier. However, in the future, I may just skip American Airlines and take a longer route. read more

If I could give this airline zero stars I would. Had an 8 hour delay for my flight to Vegas out of Austin. "Couldn't find a crew to fly the plane." What??? The?? Fuck?? Strung us along the entire time stating they didn't know for sure when we would get in the air, or if it would happen at all. Still waiting to board the plane at 3:12am. DO NOT FLY THIS AIRLINE. Pay the extra $100 for the good guys. read more

Ticket prices were almost 40% lower than any other airline for the Sunday after Christmas. Sanford airport is a bit further away from the city but the security line moved faster and the terminal is not bad. The airplane we flew in our Orlando-Austin flight was a newer Airbus A320 with decent legroom but the seat cushioning was minimal - I'd say it would make for an uncomfortable ride for any flight more than the 2.5 hours or so. read more

9 hour delay. I did get a refund after waiting on hold for over an hour. 64 minutes. Gethuman.org shows this is their avg wait time on hold. read more

Allegiant started out as a decent company, offering affordable tickets to smaller town destinations. I used them to fly home for the holidays. Over the years they've gotten worse and worse, charging for more and offering less. After a delay made me miss my connecting flight and zero compensation was offered, I won't fly with them again. Sid, one of their customer service reps, was awful. Fly with someone else. read more

Read my review: I hope this review helps others to make a wise choice, when picking an airline. Flying used to be joyful in general and with all the restrictions and increasing fees, it is less fun then what it used to be. I have taken Allegiant Airlines a few times and gave it a fair chance, but never again I will use this airline nor respect their mission statement. Be AWARE: They will charge for everything and quite shockingly, they are not charging to use the restrooms yet. Upon the 24hr check in, I paid for a checked bag, till I got the airport to find that my bag was overweight. At 46 lbs, I was slightly confused, as they did not disclose the weight limit, when I purchased it. It might have been in a small font or a link, but not in plain sight, as it should be. I was shocked by it and paid $50 for 6Lbs overweight. I travel quite a bit, and I know that it is healthy to drink water with the altitude, cabin pressure, and it helps not to develop blood clots, etc. I suppose Allegiant Airline could care less, because there is no free water, it actually costs $2. Come on, seriously? I find it hard to believe that an airline can figure out the costs to the penny, to save customers extra fees. So, perhaps my review might be harsh, but I rather pay extra, to get free water, better customer service and to be treat humans as such. You can like, or dislike my review, but just think about it. If an airline tries to cut costs and charges for every little thing, ever wonder where else can they be cutting costs on? Perhaps there maintenance is not up to par or they are buying cheap parts. Who knows, but it will make you wonder. I know that I will never travel with this airline again and it is sadly to say, it is not joyful beginning to any vacation. Don't be fooled by the lower prices! read more

Cheap prices is the only redemptive quality but late departure times, cancelled flights, zero customer service, and all the other inconveniences leaves one asking is the cheap ticket price worth the headaches? read more

My tip? Pay the extra 50 bucks for another airline so you won't end up paying for what a cancelled flight will cost you. Even if your fight isn't cancelled, why travel more uncomfortably than other airlines with inhumane customer service and shoddy mechanical equipment to boot? This is a discount airline alright in terms of the service and quality, but you end up paying more by the time you pay for your expenses due to a cancelled flight down to your carry on and even a drink of water on the plane. The FAA should pull this airline from public service as it places us all at high risk. Do your homework. Believe what people say about it. I sure wish I had. Only the minority few have anything half decent to say about Allegiant Air. The rest of us know better now. May you not learn the hard way as we did... I am appalled at Allegiant Air and would much rather be happy with it because I was excited to finally, finally have a direct flight from ABQ to AUS. I am grateful to this worst ever airlines experience now because 1) Southwest Airlines hopped on board and now offers such a direct flight because of Allegiant becoming their new competitors, and 2) because of their horrific cancellation and next flight not for 22 hours later, I discovered a great stopover hotel... Holiday Inn Austin Airport received dozens of unhappy customers after our Allegiant Air (AA) flight back to ABQ was cancelled until 2 pm the following day. AA did not have a "sister airline" to which it could refer any of us for earlier flights which meant that many of us would lose wages among many other consequences of arriving home a day later than planned. Thankfully, AA has a relationship with Holiday Inn Austin Airport and covered the hotel expense for our unexpected overnight. As soon as I walked into this hotel, I felt at ease and was able to relax and enjoy a comfortable evening, a great sleep in their newly renovated bedrooms, and a delicious breakfast in their cafe the next morning. While AA did not cover our food expenses beyond sharing a sandwich at the airport last night, the food at Holiday Inn Austin Airport was good, and the service was excellent. We met Wendy who provided such a warm welcome and excellent service that we reported this to the manager on duty. :-) Everything was so positive at this hotel that we decided to come back and stay here again on upcoming travel days for our many trips to the area to visit my elderly mother in Sun City, Georgetown. If you are traveling to or through Austin and are in need of a good night's sleep in a clean, quiet, private, and friendly place, you won't be disappointed in Holiday Inn Austin Airport. But whatever you do, don't fly Allegiant Airlines so you won't have to miss a day of whatever it is you may have planned in your life. read more

The money I saved with this airline was LONG lost after the snafu of not being able to get on the plane, the re-purchasing of tickets with another carrier (Southwest, the GOOD airline!) and renting a car to drive to another airport. 5 minutes after the car rental and leaving the first airport, I get a text that my "Allegiant flight has been delayed", meaning, I might have made it onto the FIRST flight after all! This was all the result of not being able to pull up my boarding pass on my phone, to be able to get through security, due to Allegiant (for whatever unknown reason), disallowing your ability to pull up your boarding pass on your phone within 30 minutes of your flight time! RIDICULOUS! Dealing with the reps at the counter, after waiting on line, was no help at all. All in all, it cost me over $250 more to fly home that day and didn't get home until 1 o'clock in the morning the next day, when I was supposed to be home by 10:00am that morning. All attempts to contact them were in vain, as you get a generic response via email that they'll get back to you, but they never actually do. DO NOT use this airline unelss you want your flights canceled, your time lost and, ultimately, you want to lose money and be really frustrated! read more

Horrible customer service. Painful experience with these guys. I would most definitely pay more to go with another airline.

Bare bones budget airlines is comparable to riding a crowded bus through the air. Understaffed at every corner and costs cut so that speed, comfort and service are compromised. You get what you pay for and with Allegiant. Avoid this experience... it really sucks. read more

Nature of Request: flight_issue Name: Lea Email: xxx Telephone: xxx Itinerary Number: Q018873 Relationship: passenger Request Details: My flight #453 is now delayed for 6 hours. My husband and I purchased round trip tickets to Vegas and a hotel with allegiant. We have now lost a day of vacation (time from work, dog sitter, travel to and from the airport, etc...) The flight was horrific! Come to find out after a sudden drop from the sky that the plane had flat tires. It's my understanding that each flight is pre-checked before takeoff and that plane should have never left the ground. I'm expecting a refund or I will pursue a claim/lawsuit against Allegiant and your poor staff. While this was a package purchase, the least Allegiant can do for practically ruining my experience on a plane, again a partial refund will be justifiable (for the flight we didn't take to Vegas). I've read this refund process can take a long time, however I expect a company who can take a future customers hard earned money is 4 mins flat should be allowed 5 mins to return it, especially when your staff is handing out Allegiants phone number for refunds, assuming it's not expected to Safely produce what you are selling. Again Allegiant, We did not take the flight. The aircraft was returned to the original gate we were asked to get off the plane and we never took allegiant to our destination. I will not accept the vouchers nor will I ever fly allegiant again until they purchased by another company. Again we did not take the flight, and I expect a full refund due to allegiant's faulty aircraft. An Allegiant Rep sent the email below: Hello, Thank you for contacting Allegiant Travel. We do apologize for any inconvenience you've experienced. As a onetime courtesy, I have refunded you in full back to the card on file. Please allow 5-7 Business Days for this refund to post back to your account. We again apologize for any inconvenience. Thank you for contacting Allegiant Travel Jordane G. Allegiant Travel - Customer Care Phone: 702-505-8888 http://www.allegiantair.com "Travel is our deal" And then that same Rep sent the email below: Hello, Thank you for contacting Allegiant Travel. Please disregard the previous email advising a full refund. Our records indicate that you did in fact take this flight. Our records also indicate that you are already checked in the Hotel as well. So unfortunately there will be no refund since you did take this flight and also since you are currently in the Hotel. If you wish to file a formal complaint you may do so by writing into our Customer Relations Department at PO Box 371477 Las Vegas, NV 89137 Jordane G. Allegiant Travel - Customer Care Phone: 702-505-8888 http://www.allegiantair.com "Travel is our deal" In which I sent the response below: Allegiant, We ATTEMPTED to take the flight. (key word attempted) (I have included the flight we DID take with Southwest airlines, date and time included) We purchased this vacation as a package so canceling our trip would void our hotel, so we purchased another flight with southwest. I can send you the itinerary & receipt for that flight. Your staff informed us that canceling the trip would affect our hotel plans and to contact Allegiant. After calling several times and going straight to a voice automated system I was encouraged to email Allegiant. I will not disregard your previous email offering me a full refund. A refund IS in order and if it's just for the flight, then that would be the least Allegiant can offer and the full refund would be appreciated. Again, WE DID NOT USE ALLEGIANT TO FLY FROM AUSTIN TO LAS VEGAS BECAUSE OF YOUR FAULTY AIRCRAFT & WE MADE IT TO VEGAS BY WAY OF SOUTHWEST (spent our points to offset not flying with Allegiant) So I am now taking the next step in your process and I will not give up until Allegiants poor service is rectified and I don't mean a free meal voucher. I think the situation warrants a partial refund. Your attention to this matter is greatly appreciated. read more

Just reading through reviews here, and I would like to point out how many negative reviews are posted on yelp about these guys and not ONE Response from Allegiant! That is just more proof that they don't give a S*#! About passengers! Our awful experience still gets me upset when I think about it. No paying customer of any service should have to experience what we went through that day. If I had to pick between boarding an Allegiant flight or hitch hiking with a total stranger, I would take my chances any day as a hitch hiker rather than spend a penny on this scum bag airline. One of my biggest regrets in life is that I didn't file a lawsuit against these bastards for how they treated us. If Hitler had an airline, this would be IT. read more

I knew what to expect with low budget carrier so you shouldn't expect much too. I travel bunch of times with high end carrier or low end. Qantas, United, SQ, AA..once upon a time they left my luggages behind, broke it and God knows what else. Things happen, regardless how much you spent. SQ left me stranded for at least 4 hours in SFO coming out from Seoul last Nov and they are supposed to be in top tier. My sister's $5000 Chanel bag was also stolen while flying with SQ. With that said, I decided to travel with Allegiant because it was a last min decision and they were the cheapest. Everything cost money, but it was right there on the website, you can change your mind before you pay you know. I decided to pay for the checked bag, pay to be able to sit my kids and I brought my own foods and snacks. We checked in using the app and off we go. The plane is plain but I didn't care since it was only 2hr15min flight. We got there fine, bag came out, and we were ready to have a vacation. Going home we were delayed for about 15 min, oh well no biggie. We still got home in one piece, bag was intact. Don't let small things ruin your mood. You need to lower your expectation when you pay cheap. Same thing when you buy cheap food, cheap clothes or cheap shoes. To me Allegiant fit my purpose, to take me from point A to B. Don't book with Allegiant if you have deadline to meet or things to do immediately after you landed. Fly with them when you are free, have no plan and just want to have a good time. Best part of the whole thing, it was a direct flight. Cheap and no frills, I'll be glad to fly with Allegiant again. read more

Never Again. Tickets overpriced, planes are uncomfortable, and I was put on a mini plane for 2:30hrs. They charge 25.00 for luggage and if it is over 50lbs they charge 100.00. I always fly Southwest Airlines, and made a huge mistake getting involved with American Airlines. Don't make the same mistake I did. Stay away. read more

Took a family trip to FL and booked Allegiant direct flight from Austin. The flight for four people was over 2,000 cheaper than any other airline. I have traveled weekly for years and traveled every airline. The gate agents and flight attendants were all great. The plane had no first class so more leg room. Yeah you have to pay for snacks as well as sort of gouged on checking bags, but all the airlines do that. I have to say the experience was far better than I thought it would be. One good thing about charging for carry on is you board a lot faster because people are not stuffing the overhead. read more

This is by far the worst airline. Every single review on this site is correct. I would give zero but you can't. On a flight from Albuquerque to Austin, we boarded push away from the gate, only to come back because of a mechanical difficulty. We sat for 40 minutes then they deplaned us for an hour. We reboarded, were told they were finishing paper work and then we proceeded to sit at the gate for another hour. The best part, no AC. And it's 90degrees out. My personal favorite part? The asshole flight attendant who when asked by a passenger for an update, said in a snide voice I have no update because no one tells me anything. Then proceeded to tell the passenger that he can deplane, no one is trapped, but then we won't be going to Austin. (There is a customer bill of rights Allegiant, maybe have your staff read it. Because they are suppose to have updates.) Only fly Allegiant if you lost a bet. They hate people and should be put out of business. read more

I do wish I had read the reviews posted here before attempting to book a flight with Allegiant. I wanted to send my father to Las Vegas for his birthday and had booked a RT flight for him. I was surprised that there were extra charges for everything including a carry on bag!! Several weeks prior to the flight my father asked if I could change it to another date. As many others on this site have reported, we were put on hold for over an hour! So we sent an email to the service center asking for someone to call us so we could ask about the possibility of changing the flight. Needless to say, no one ever returned our phone call; but somehow allegiant DID change our flight without speaking to us or confirming with us about changing the flight! Again, we tried to call and were put on hold for another hour. When someone finally answered our call; she was rude, unprofessional, and would not let us finish our explanation of what happened. She insisted we would have to pay fees to change the flight, and yet again would not let us explain what happened. I asked her to let us explain, and she HUNG UP on us! I have never been treated with such appalling behavior. Clearly, this sorry service is characteristic of this poorly run airline. A service oriented business should assure that they provide just that - customer service. I imagine, as is the problem with most poorly run businesses; that this customer service person is a representative of her executive leaders. I will certainly NEVER use ALLEGIANT again and advise everyone to AVOID this airline. read more

I read a lot of bad stuff about this airline. I tried to be the better person by using the airline personally. Yep, the haters are right. 100% right in fact. Delay, after delay. Folks, you get what you pay for. Never again. read more

I'm a reasonable man and I travel up to 40+ weeks a year. Booked a last minute flight on Allegiant. Was held in traffic on the way to the airport and then was told at the gate that the carrier was located in a remote part of the Austin airport. Due to this I wouldn't make my flight in time. I immediately got online and their site informed me I had to call. After one hour on hold the agent told me I was a no show and was due NO credit towards a future flight. I spent $155 and got nothing. This carrier is a sham. I'll spend the rest of my days warning the public not to be fleeced as I was. Book on a reputable carrier. NOT Allegiant. No customer service and the web site only takes your money. It doesn't provide anything else. You have a better chance to play slots. read more

I was very skeptical of this new airline. Its hub is in Las Vegas and it does offer extremely loooooow fares. They nickel and dime you however on seat selection and bags. They even charge you for carry-ons and water on the plane. However, as long as you know that upfront so that you are not shocked and work it into your fare estimates, you should be in good shape. I was able to get a nonstop one-way flight for $100 but you add another $19 as a seat selection charge, $50 for your checked bag and you still have a fare that was way below what Southwest or others were charging. read more

This airline is the worst. It's 'cheap' only because you have to buy everything, like everything: your seat, luggage, carry ons, beverages, snacks, everything. I'm here waiting for a flight that was supposed to leave three hours ago, only about 30 minutes ago did they inform us that the flight has been cancelled. They knew that the 'weather radar' had malfunctioned on the incoming flight, but waited forever to let the PAYING CUSTOMERS know that there was a malfunction. This airline sucks, their 'customer service' sucks, the whole lot just sucks. If I could give them negative stars I would. Even Southwest is better than this crap. read more

You may be saying to yourself, as I initially did, "Ehh, this airline can't be THAT bad. I'll be fine this one time to save a few bucks". Nope nope nope. Avoid it at all costs. I flew Austin to Vegas with friends, and we all wished we had just paid the extra $100 to fly Southwest. And we are NOT typically that picky about what airline we fly. First of all, I found out after we flew this airline, that there are serious safety/maintenance concerns regarding Allegient's planes. They are known for this. Google it, this has been covered in the news alot lately. They also have consistent delays, and horrific customer service. Straight from a news article: "Allegiant planes made three emergency landings in a two-week period from the end of July to the beginning of August . Two due to engine issues and one ran low on fuel." Are you really willing to risk your safety just to save a few dollars? On top of that, these cheap-asses will nickel and dime you for EVERYTHING. And I mean everything. They charge for a carry-on bag, snacks, water, and even to pick your own seat! So forget about sitting with friends without an extra charge. By the time you pay all these extra fees, you honestly will have paid almost the same as you would another cheaper airline. Seriously, just don't do it. read more

Re: the Citibank Card. I took the bait and signed up for the Citibank card as I will be flying routes where Am Airlines often flies. Bad move. Because I did not write down the exp. date of my new card before I went to book my ticket I could not use the card. When I went back to the link to look yup the exp date the link had timed out. I spoke with six people at Am Airlines and Citibank none of whom could fix the situation. I have received no email with any information about my new card, nor could Citibank cancel my card because "it hadn't been in the system long enough". As usual, credit card promos are well thought out to the advantage of the credit card company. PROCEED with CAUTION read more

The worst ever! If you like your flight to be bumped another hour every hour for eight hours, then this airline is for you. Customer service and communication are unheard of amongst this airline. Absolutely deplorable. Not worth the couple of bucks you save to use them versus the other guys. read more

OMG. Budget airline, I get it. I booked 6 weeks in advance, simple direct flight. Shouldn't be too hard right? I roll into the airport 2 hours early, hey, who wants stress of running late, or even worse, holding up an aircraft full of people by being late? Not me. I bring my own empty water bottles and a tiny little backpack as my 'luggage' - I'm all set. FLIGHT CANCELLED! Wow, ok, that sucks, this is a weekend in Vegas, I have about 40 hours there at most. Flight rescheduled for 25 hours later.... Erm no. Enormous wait in line to attempt to get some customer service - This isn't gunna work for me so I call their customer support. First FIVE attempts at calling, the auto message states "Thanks for calling, we have too many calls in que right now - call back later" *click* Finally on the 6th attempt I get through, wait on hold for 55 minutes while I am realizing this isn't going to be resolved to my satisfaction and being the process of spending $200 on another flight to arrive at F******n midnight!! (instead of 3pm). Finally get through to the customer service dude, who to be fair was friendly and has apparently issued me a refund for the cancelled leg - . On top of that a $100 flight credit - cool things are looking up - I'm thinking 'eh, flights get cancelled, it happens, this is OK though... I'll deal with it'. Then, he says "Hey yeah so we'll send you an email confirmation of your refund and also, you have a $50 additional cash back you didn't claim on that flight, want to claim it now?" - Sure I think, sounds good.... I wait on hold while driving home from the airport for another HOUR until someone picks up.... It's not a rebate, it's some subscription sales thing they have going on!!!!!!!!!!!!!!!! I waited on hold, for ONE HOUR, to be PITCHED by one of their sales reps for some 'rewards program' that costs $16.90 a month!!! hahahahahahahahaha - have you ever waited on hold for an hour to be pitched? That's a first to me.... Sales 101, unless you're giving away gold bullion for free, don't ever keep a 'prospect' on hold for an hour!!! I politely (at first) told her I was sent here, and waited on hold for an hour, thinking I was getting a $50 rebate off my flight, not to be pitched something else. She used her sales scripts for objections on me for 5 minutes until I was burned and told her straight up (but still politely) "I am not interested, please do not send me any materials, thank you" to which she knew it was over and immediately dropped the call! baaahahahaha. To top if off, the card they issued the refund to was the 3rd party providers card as it wasn't hours.... I just figured this out so now I am 30 minutes into the next hold for customer service. OH MY GOD - NEVER EVER USE THIS F'N AIRLINE - EVER. read more

We flew out of Austin, to Dallas then to Ohio. No problems getting to Ohio. My 2 year old was dressed as a co pilot and my 6 year old dressed as the pilot. Staff from ticket counter, to attendants to pilots were great! On the flight from Austin to Dallas one of the flight attendants gave my sons the aviator flight books where the pilots sign. That was pretty nice...we appreciated that. We managed to grab a couple pics with the pilots! So far our vacation was off to a good start. Coming home however was a nightmare! The gentleman at the ticket counter in Ohio was asking us to approach the counter since the kiosk machine was not working...followed by a "come on up, we can help you, it's ok...we haven't even had a lunch break yet". We checked our bag for $25 then followed to our gate...boarded the plane...the 2 year old got a little cranky...one of the flight attendants came up to us and said he could hold him if that would make it a little easier! That helped! We switched flights in Dallas....Entering the plane I sat my 6 and 2 year old first, tried to load the carry on when all you could hear was the flight attendant "Eileen" complain about serving beverage services for such a short flight....maintenance had us grounded on the tar mac...so everyone is buckled...just sitting..I had my 6 year old buckled laying on a pillow...my 2 year old was laying but not buckled...when Eileen comes and rudley says "they need to be buckled and upright". I explained to Eileeen the 6 year old was buckled and the 2 year old was not...I was doing that because at the current time he is quite. Well that wasn't good enough for her...she stormed off with her arms in the air saying "your the parent". Your right Eileen, thank you for that...I am...but I'm a proud parent at that...your guest however may not be used to the screaming of a child like I am. So as she wished I sat the 2 year old up when the screaming began....and boy was it loud...I tried everything I knew...nothing was working...so now we have a plane that is grounded, hot and loud...inside of defusing the situation....Eileen made it 10 times worse....To me she appeared like she was impaired by alcohol or prescription drugs....probably about 3 mins of the screaming she comes back, leans in with a drunk like child face to talk with my 2 year old when I told her I didn't need her help! Well that set her off....she went and got a gentleman that scanned our tickets to board the plane that I needed to have the toddler buckled...I explained to him the toddler was buckled as she wished...I expressed to him my concerns of Eileen being impaired and he didn't care to hear that. As we exited I talked with the pilot...felt a little good about that...when I got home I wrote to AA airlines..... Fly a different airline please....I know we will from here out!! read more

I only selected one star because I had to. I would give this company negative stars, if possible. This was the first time my family & I chose to fly Allegiant Airlines and it will absolutely be our last. Honestly, cannot wrap my mind around the fact that this company is still in business. First, all of our bathroom products were confiscated because the bag checker ignored us when we told him this was a checked bag, not a carry on, that we just didn't know where to go to check it in. Instead, he proceeded to take our items and ignore what we said to him. Poor customer service strike number one. Then our flight was delayed from 9:39pm to 10:24pm...okay, not awful. Then at 9:45pm, we received notification that our flight was rescheduled to the following day at 7:30pm. We were offered hotel vouchers for the inconvenience. My family and I waited 3+ hours to receive our voucher and checked the status numerous times - to be the VERY LAST people in the building & told that we would in fact, NOT, receive a voucher since we cancelled our flights (why wouldn't we?) and we were "no longer Allegiant Airline customers at this point so there's nothing that can be done". So we waited 3 hours for you to tell us that? Poor customer service strike number two. The "supervisor" that informed of us this unfortunate news had the most unsatisfactory answers and allowed another team member to chime in with her two cents every so often reminding us that we cancelled our flights. We understand this flight reschedule was not these representatives' fault but there should be MUCH more extensive training for your staff how to handle these misfortunate situations. It is mind blowing that this company constantly does this to massive amounts of people and stays in business. We shall receive our refund in 7-10 business days or this will be escalated to upper management immediately. Bad, bad business. Shame on you, Allegiant Airlines. read more

We had a vacation planned for 6 months for my moms 70th birthday and the day our flight we got an email that our returning flight had been cancelled with no explanation! We tried calling the customer service number we were given on the email but those reps were very short and obviously frustrated and just gave us another number to call which was busy the entire day and next day ! We even tried to talk to someone at the airport and they referred us to the website. As we were checking in their internet went down and so there was a huge line and once it went back up they started rushing us and there was a bigger white male checking people in that was practically yelling and rushing people and was being super rude to everyone! We ended up having to purchase other flights on another airline which was expensive and came in at 3am! All the reservations we had in Vegas all had to be cancelled due to the flight changes and so it basically ruined our entire trip and the way it was handled was unacceptable!! Never again! read more

Do not ever ever ever fly this airline! I bought a ticket for my 8 year old niece and sister in law from Pittsburgh to Austin and back . They made it to Austin fine with no issues saying it was a good airline . However , on the way back to Pittsburgh they did not make their flight because their boarding pass would not scan . They had already checked their bags and continued letting other people get in front of them on to the flight . They did not make their flight since their bar code wouldn't work . Twice I called and was on hold for over 45 minutes to speak to a human . I politely asked for my flight and bag fees to be refunded to my card . They refused to do so or give me any vouchers and I had to spend money to put them on another airline to get home tomorrow . Awful customer service!!!!!!! read more

So my girlfriend and I just got back to austin from las vegas and the entire experience was great. The check in was easy, the app worked well with our boarding passes, and the flight was on time and smooth. Yeah, our seats were tiny but our flight was only two and a half hours. It was well worth the money. Also, no I'm not a paid endorser for Allegiant, just an extremely satisfied customer! Thanks, Allegiant! Despite the reviews, i can honestly vouch for the austin terminal! read more

Booked a flight to Vegas on Allegiant and it was very good! Friendly staff and enjoyable trip! I would recommend air vents. I would book again. read more

If there was a zero star option that would be ideal. This is the worst airline on the planet with unsafe planes. Do not fall for the cheap prices. FYI: checked baggage cannot exceed 40lb with Allegiant, not 50 like everyone else. $50 fee per bag over 40lb. Our planes' roof collapsed as we were rolling down the runway for takeoff to Vegas. Save yourself extreme inconvenience and do not support this HORRIFIC company!!! They do not care about their customers. read more

The worst airline ever. My wife had a 1:30 pm departure today. After getting delayed all day due to mechanical issues they finally boarded at 6:30. They are still sitting on the plane an hour and a half later. What a joke and waste of time. read more

So not happy with Allegient!! First, they cancelled our flight and moved us to the next day, thus taking away an entire day of our vacation, then we get to the airport and they announce the plane is early and the pilot wants to depart early!! WTF?? Why can't they keep to a schedule?!?#???? read more

I can certainly understand why American Airlines has had financial problems. Because my company has a contract with them, I have had to use this airline on several occasions. The flight crews on every flight I have been on are very poorly trained. While they know their jobs, they come off as rude and unfriendly. Perhaps this is the culture of the company. Even the "thank you" as you leave the plane is obviously forced. Southwest for me every time in given the choice. read more