Customer service was so helpful and patient. Liz helped me with a question on an upcoming flight…read more Her patience and understanding amazing. I would highly recommend this airline.

Insane. They…read moredelayed a flight originally boarding at 9:30 to board 10:05 around mid day. Then send a text at 9:45 that the flight is boarding at 9:45; final boarding text set 9:50 Meanwhile TSA left for the day at 9:30 and they didn't bother to tell anyone (this is their regular time at this smaller airport apparently) Two other passenger left stuck crying in the airport while they called our names and nothing could be done. No forewarning of anything, and their customer service will just text you and let you know it's all your fault. Will not be traveling with them again. Was not a Breeze.

In the last month we've flown Southwest from Louisville to our destinations. Check in at the kiosk…read morewas easy, printing out our boarding passes and luggage tags, then taking them to an agent to check in our bags. Boarding was also easy - flights on time, boarding groups announced and moved through quickly. All of our flights were smooth and the attendants took excellent care of us with snacks and drinks. Luggage claim was well announced and we grabbed our bags quickly to head home.

Super friendly and well staffed check-in counter…read more Overall, Southwest has taken a huge term for the worse this year. The assigned seats have resulted in much slower boarding, first checked bags were initially charged at $35, just raised to $45, and overall prices have been skyrocketing. What used to be a stand out airline seems to be aspiring for the infamy of the spirit airline experience.

This place is sooo cute! I almost got a room here after dinner just because! I was in town for…read moresome business staying elsewhere and had dinner at the bar. I had the steak and fries and it was perfectly cooked no sauce needed and the fries were addicting. I cleaned my plate! The service was exceptional! Sam, Umut and Jeremiah were absolutely amazing conversationalists and gave me great recommendations for Louisville nightlife which were very on point! I appreciate the level of service and hospitality from all three. Next time I'm town will definitely stay here and look forward to trying something else on the menu. If you want something fancy without the fancy price check it out!

I can't believe that I live in Louisville for so long and not stayed at The Brown hotel. This hotel…read moreis for the person who loves historic buildings, architecture, and exceptional customer service. My husband and I decided to spend our anniversary here. We got the romance package which included champagne, chocolate covered strawberries, a voucher for the restaurant, and late checkout. Our room was clean and spacious. The staff was extremely pleasant and helpful. We were always greeted with a smile by all employees. Erica (I hope I remembered correctly) the hostess at the restaurant went above and beyond and was sweet enough to take beautiful pictures of my husband and I. The food was amazing. We will definitely be back!

We are flying out of Louisville to Atlanta. We had an excellent experience this morning at the…read morecheck in for Delta. The Delta employee was absolutely perfect. It wasn't that she did anything special or went above and beyond. She was just very pleasant and positive. She seemed genuinely happy to be there and pleased to see us. That pleasant demeanor goes a long way. The check-in was seamless and quick. TSA was also done as well. Experiences certainly vary from airport to airport and from trip to trip, but today Delta was a winner.

Delta continues to be my most favorite airline. The ground employees are friendly and the crews on…read morethe planes go out of their way to take care of your needs.

American Airlines is the national airline company that is one of the major players for traveling…read more based flights. This particular review is for the American Airlines positioned at the Lousiville airport. I've flown American a few times in my life. The flights are usually pretty smooth without much layover and the planes are usually pretty comfortable. Ok my most recent flight they had a setup where you could login to your phone for free by scanning a code and watch movies and tv shows while in flight. They had a surprisingly large selection with rather new options as well. So that's a nice newer perk (at least for me I don't fly often). Workers here always seem friendly. I'm usually a carry on only guy so never really pay for luggage. I've traveled with strollers and car seats and you just check them at the booking terminal and get a tag and leave by the plane entrance. So a rather easy and see less transition for those traveling with infants or toddlers. Overall while I do not have an airline of choice. American and delta both seem to be solid options flying out of Lousiville. Haven't really had too many issues with either.

15 hour delay... missing flight attendents, the plane being broken... going to have to come back…read moretomorrow

I had a really good experience flying this airline last month. The professionalism and organization…read moreas well as neat touches made flying United a pleasant experience, especially after a recent not great experience with another major airline. I plan to seek out United in the future. Plus, I love the continuation of Gershwin as the airline's theme music!

Recently (SEP2022) flew from SDF to KOA to HNL & back to SDF…read more Pro's: All flights ON TIME!!! WTG UNITED !! Will choose UNITED whenever I can. Cons: Let's be honest... no one wants to fly for hours (7) sitting so close to someone / anyone! Con2 - If you want to experience a classed society, well by all means buy an airline ticket. Welcome to max parsing of a group of people down to the gnats ass. Mostly people fly economy. So crowded. Slow service. I feel like I am in steerage. What happened?!?!? Suggestions to United: Take out a couple of seats, charge a little more, make your customers a little less miserable.

It's always a treat to fly into or leave from an airport that is not as big or busy as our New York…read moreairports. We arrived here at 3PM for a 5:30 flight to LGA which we knew was going to be delayed. We were the only group (four of us) that were at the counter. I mean... this was one quiet airport. After a quick check-in we waited for my wife's wheelchair and made our way through the TSA checkpoint. My quickest security check ever. We noticed many stores (lots of bourbon here and it seems that everyone is on that bandwagon.) They also had one really robust store here with many brands, sizes, etc... I wound up buying some take home at the Churchill Downs Store but was a little set back on the pricing. $45.00 for hat??? A fairly quick walk to the gate and we sat a waited. Internet is really good here and I had no trouble viewing some live video. After waiting a bit we decided to stop by Chilis for a quick bite before the delayed plane left. You can see that they're doing a fir amount of construction here which is good since this airport could use a bit of a facelift.

This is a great little airport. It has many amenities such as restaurants and businesses but…read moredoesn't come off as congested. There is plenty of seating in the airport and my flights weren't at capacity to where we had to fight to get on the plane. I even noticed the TSA agents seemed to enjoy their job which is not the norm in other airports. They greeted you, smiled, made small talk, and chatted amongst themselves. It was refreshing to see and experience. The seating seemed a little primitive as I didn't observe a lot of electrical/charging capability. I had to put my coffee on the seat as I went off and left it with my wife given lack of tables. My wife looked for a lounge but didn't locate any. I'm not sure if that was the airport as a whole or specific to Chase/AmEx cardholders. My daughter who is stationed in Italy and came to visit was complaining about the US coffee and I observed an Illy Italian coffee machine by our gate which made her smile. Love this aiport.

WORST EXPERIENCE EVER!!!!!!!!!!…read more Don't fly them unless you don't care when you get to where your going and like sleeping in airports because, and like not getting any communication from airport staff The flight crew was great. I hope Frontier treats their employees better then their customers. I'm only giving one star because of the flight crew and I can't post this unless I give a rating.

If I could give them a ZERO I would! Make sure you check posts from other areas they fly in and out…read moreof....... all I can say is buyer beware. Not reliable at all!!

Traveled from Jacksonville to Louisville and as soon as we had to get off the bus to get serviced I…read morewas put back in the wrong bus due to the greyhound worker not scanning my ticket and would up in Louisville 24 hours later and never seen my packages again. I had 4 large luggage piece( I brown box, I large black bag, I green and grey bag and one black bag with grey stripes) that gave TOTALLY disappeared. No one has seen any of my items since I was asked to get off the bus to be serviced. No remorse..No contact numbers to dial.. my important papers and items are just lost. This company is awful. All they can say is submit a form. I've done that and placed booking number 3286497457 on so many documents the number comes to me in my sleep. How do you lose someone possessions and don't have any remore or face any reproceptions when you all did it? Crazy..man. Things I will never get back or see again. Heartbroken

The 0835 bus driver was extremely rude and told a customer boarding to pour her hot coffee on us…read more He also asked her to hit us with her bag. He threatened to kick us off the bus if we talked to each other and complained about everything. He made us feel uncomfortable. He is supposed to represent the company in a positive light, but instead, he made many people angry. He discriminated against white people. I am going to request compensation for this behavior.

Spirit airlines located at the Lousiville airport is a flight service that offers cheaper flights…read morefor boarding only. There is extra fees for carry ons and luggage. However you are allowed a purse or laptop bag for free. My second oldest daughter was cheering in Disney and had practice late on a Tuesday night and her team wanted her down there on a wednsday. Us being a family of 7 making a 13 hour drive in one day is a no go. So my wife and my other 4 daughters made the drive towards Atlanta on a Tuesday and me and my cheer daughter flew down direct wednsday morning. Worked out as the only thing we needed on the flight was a phone charger and that fits in her purse. So spirits cheaper boarding worked out perfect for our scenario. The flight itself was smooth and comfortable. They do not offer complimentary snacks or beverages or any form of tv entertainment however this was a 2 hour flight so we didn't need that. Overall we had a good and cheap experience. Would definitely use in as Similar situation in the future.

I have been trying to get Spirit Airline to replace my damaged luggage since the first part of…read moreNovember. They keep asking me to do the same things I have already done. I sent them pictures of my luggage and a picture of my confirmation that they sent me with the time on it,I took my luggage back to the airport before I left Vegas and was told it was taken care of. When I got home I was asked to take my damaged luggage back to the airport again. When am I going to get a resolution to my problem? I am really frustrated with their customer service reps. Has anyone else had this problem with Spirit?