Super friendly and well staffed check-in counter. Overall, Southwest has taken a huge term for the worse this year. The assigned seats have resulted in much slower boarding, first checked bags were initially charged at $35, just raised to $45, and overall prices have been skyrocketing. What used to be a stand out airline seems to be aspiring for the infamy of the spirit airline experience. read more

In the last month we've flown Southwest from Louisville to our destinations. Check in at the kiosk was easy, printing out our boarding passes and luggage tags, then taking them to an agent to check in our bags. Boarding was also easy - flights on time, boarding groups announced and moved through quickly. All of our flights were smooth and the attendants took excellent care of us with snacks and drinks. Luggage claim was well announced and we grabbed our bags quickly to head home. read more

Great staff! We had checked-in online and had separated our kids from us during the second leg of the trip, instead of telling us to just wait til that flight they checked at the baggage drop and were able to group the kiddos with us parents. Great and professional team! read more

I cannot decide how I feel about the boarding process at Southwest, which I am new to. Although, I believe my last flight in January might be the last time I need to ponder on this decision, as I saw videos of their boarding posts being taken down. For some reason, lining up near a dedicated post seems to take your mind off the pre-boarding restlessness, but the waking up the day before at 6am to check-in is not ideal. For the most part, I found crew to be friendly and efficient, with great communication at the gates. I love when they provide the sweet pretzel snack. As far as their new policies for boarding, we can all update soon, though I'm thinking we know the drill! read more

I recently flew out of Phoenix during the gov't shut down. Thankfully my flight was on schedule, just a tad delayed. Nice flight attendants. Although I miss the funny humor that they used to be able to spread smiles about. It was a late flight, check in was grumpy. But overall, not a bad experience. read more

I would not buy their companion pass - it looks like switch and bait! I bought a companion pass for my husband - he had his seat booked and confirmed and received confirmation from the airline and the day before our flight he didn't receive a notice to confirm his flight ! of course we were concerned and when we called we had to pay an extra $250 to get him on the flight .. in addition I paid for a friend to come and visit they didn't put the ticket in her name and I had to buy another since credit expired 3 hours past. In the end I had to pay almost $1000 instead of $355. I was ok since I want to fly soon again - but now it seems all the " wanna fly" tickets are going to be invalidated soon. what a bummer - definitely not my favorite airline any longer !! read more

There's a part of me that really feels like it is unfair to review airlines, because the experience of air travel in general is usually so unpleasant. In general, I have been pleased with my service with Southwest. I don't believe the issues I have experience with them are really unique to them. I have bought tickets for one flight only to have them change it to a less convenient time. I find this infuriating, but unfortunately, I feel like it is par for the course. read more

25 hours from Philadelphia to Las Vegas. I'm still tired. ~Arrive at Philly. Ticket agent refused to move my flight up a few hours despite availability without a $400 change fee. I've been flying SWA for three decades and was in Pennsylvania on a military burial detail. She didn't give a rat's ass and wouldn't even ask a supervisor. ~Plane departs Philly to Nashville, but Nash gets closed due to storms. After holding for quite some time our plane diverts to Louisville, but since every plane east of the Rockies also diverted to Louisville, we have no gate to dock and gas-up so our jet parks in a remote corner of the airport. We sit there, engines off, lines to the toilet, no knowledge of anything, for over 2 hours. ~Finally we dock, gas, and fly to Nashville, but it's past midnight and all of everyone's connections are canceled. ~We stand in line for an hour to find a way home. The ticket agent tells me I need to fly to Chicago, then St Louis, and then to Vegas. Flight for Chi-town is in 5 hours, not enough time for a hotel and SWA wasn't gonna pay anyway. All the stranded passengers sleep, in high densities, on the chairs and benches of a cafe. I'm shocked I didn't contract COVID-19. ~Get to Chicago but there's no ground personnel to marshal our jet to the gate, so we again sit on the tarmac. It was the marshallers Union break or perhaps the ground personnel couldn't find their orange wavy batons. ~Switch planes and arrive at St. Louis, this flight includes a post menopausal flight attendant witch who enjoys berating the passengers. I was shocked the other FAs didn't reel her in. May God have mercy on the unfortunate soul who married her. That dude is either a serial cheater or is contemplating suicide. ~Finally arrive in LAS the NEXT DAY but there's no person to operate/drive the jet bridge so we wait an additional ten minutes. What a nightmare made worse by the ticket agent in Philly and Attila the syphullitic Flight Attendant. The 49 preflight per flight warnings about no overhead bin space got old fast as well. But lowest marks go to SWA dispatch who knew the bad weather would likely shut down Nashville, yet they shoved us into the sky anyway. Not happy with you idiots. And I'm about to say/write something I never in a million years thought I would say: I wish I had flown Spirit. read more

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This is our go to airline since we have tons of miles and that we are always some where traveling. Less is more with this airline. 5 stars read more

Southwest Airlines - Airlines Near Me - Louisville, Kentucky

I love Southwest! What's not to like? You get free wifi, free entertainment like movies and shows, and free beverages. I appreciate not being nickle and dimed. Luggage is free, too! The Southwest staff at the SDF Airport were professional and efficient. We took off and landed on time. Again, what's not to like? read more

Southwest Airlines I am appalled at how I was treated when YOUR AIRLINE LOST MY LUGGAGE. You absolutely ruined a vacation I saved and planned for for A YEAR!! I'm told to go spend $200 but not more to replace everything I didn't have. My Hoka's were $200 alone. There was $1000's in that suitcase. You hand it off to Roadie who loses it AGAIN!!!! Jorge M said he delivered it. However, it went to an unknown address that no one who could track down? Southwest Airlines say I now must get my additional compensation from Roadie says Southwest is responsible for compensation. I AM LIVID!!! I paid to upgrade my flight so these things didn't happen!!! I had to buy things to get by. I'm tired of fighting on the phone. The only helpful person was Tina at the Sarasota airport but even she couldn't track it down. Both companies customer service are HORRIBLE. NO ONE HELPS!!! You get upset after days and they tell you calm down. Believe me I'm calm compared to what I normally would be This is ABSOLUTELY UNACCEPTABLE AND I DESERVE COMPENSATION!!! read more

I have been flying southwest since 2013. I got a southwest visa so I could use points for my flights. I finally had enough points for a flight. My daughter and I had to take a quick around trip weekend. I had enough points for my flight but not hers. The southwest booking website told me that I had to buy the points to book her flight. It told me that if I purchased the points they would be 540.00 but if I just purchased the flight it would be 900.00. So I purchased the points and booked the flight. That amount seemed very high for this flight. I called southwest and the agent told me that a around trip ticket for the flight (same dates and times) would be 406.00. I said is it your companies practice to overcharge your card holders for points to purchases tickets. I said I wanted to talk to a supervisor. I was told the after you purchase points they are not refundable. OK just refund me the amount you overcharged me for the points! I was left on hold and the agent finally came back to the phone at 38 minutes. She told me she didn't know how long the wait would be to speak to a supervisor. That I should email the company. So southwest overcharges it's customers and they have great customer service also! read more

We fly Southwest often and never had a problem until our last trip. I'm writing this review on tremendous effort it took Southwest to reroute the whole plane that day and get us home. Due to no fault of their own, a problem was detected with the plane and we all had to get off. A full flight of people going everywhere with no idea when we would arrive and where - what about the connections?! People are completely pushy and everyone wants out - immediately. It's chaos, yet they call up everyone and rebook them on different flights pretty orderly. We were rerouted and given a big Southwest credit for the hassle. Cheered me up a little, I have to admit. And finally when everyone boards, a full 9 hours later.... we are exhausted and appreciative to go home, because it could have been worse. ;) read more

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SW is the best at customer service and ease of use. I am a Southwest cheerleader! Their staff are always friendly and helpful. I love being able to buy tickets on the app, see my flights etc. I love the app chat; I don't want to wait on a phone call and I'm ok not taking to other humans! I am incredibly grateful for being rewarded for being a frequent flier, in that I'm automatically checked in for my flights now. read more

Southwest is like the Disney of airlines. Their customer service is top notch and they have so many pros that outweigh all of the other airlines that I've experienced. Where to start? They allow you to choose your own seat while boarding and have a nice app you can check in on that makes the process easy. On flights over an hour, you get a complimentary drink! I've flown on this airline more times than I can count and have never had a bad experience. Rarely have I had a flight get delayed unless for a completely valid reason. I have also noticed how they often get me to my destination early, which is definitely awesome when I have those short layovers! I am also an avid user of their Chase credit card, and easily rake in the points for free flights :) read more

Flight was on time, pilot was very nice, seats were comfortable, the two attendents were so involved with each other. They did what their job requirement was, but most of the time, on their cell phones or testing drinks. No real interaction with passengers. read more

Cassidy is an angel sent from the heavens. thank you for your patience, knowledge and help. You are the reason we will continue to fly Southwest read more

Southwest Airlines!! Flying can be stressful but we have had nothing other than great results with Southwest. The web site makes it easy to purchase and check-in online. Using their credit card keeps us in free flights. They have amazing fare sales and changing a flight does not incur any fees. Bags fly free! The workers at the gate are professional even during times of customer bad behavior! Southwest is almost always on time barring weather conditions. read more

1. I don't pay for luggage 2. I deal with only friendly, quick people (in Louisville) 3. Checking in is super simple 4. I get the whole soda and don't have to split it with someone 5. They have dodgy, but inexpensive WiFi on the plane 6. They go, pretty much, all the places I go What gets them a five, over a four? They have flight attendants who correct MY grammar. When you have someone who can be more pedantic than I am and catch me in error? Friday, I'm in love. Because, let's face it: flying is awful and wonderful at the same time. I feel like Malory Archer every time I fly (a drink in my hand and a caustic remark in my mouth). Really, you people are the worst: TSA rules have been the same three-ring circus since Dick Cheney was in his first term as Imperious Leader and you know how you need to pack and what you need to do in line AND DON'T DO IT, you know when you board the plane how to act and you don't, your bags are free to check and you insist on dragging that thing around hitting everyone with it, you run over the handicapped, the old, families with children, pregnant women, the huddled masses yearning to breathe free, you're rude to the flight attendants, you didn't plan for the comfort and entertainment of your offspring, and you're loud when everyone else is wants to enjoy the flight in peace and quiet. You are why flying is like having a dead fish wrapped in a dirty diaper in your pocket. You're the problem, not the TSA, not the airline, not the airport: YOU. So, Southwest Airlines bends over backwards (compared to other flying metal tubes filled with awful people) to make people happy. The flight attendants are clever, and they sing to you, they tell jokes. They're helpful. They give me the whole soda instead of like a third of it, and snacks that Ellen gives a great stand up act about, and they have a somewhat orderly process to load us onto and off of the plane. They do everything a person can do to make the process bearable and fun but I swear to GOD nothing is good enough for you people. We can't have nice things. I tip my hat to Southwest Airlines (but I don't take it off, I'm self conscious about the bald spot) because in a world where everyone is THE WORST you do your best to make it less so. Hip, hip, hurrah. read more

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Flight is about an hour late to take off tonight. The connection was late to arrive and now sitting on tarmac waiting on luggage from 3 connecting flights to make it to our plane. read more

DO NOT FLY WITH SOUTHWEST AIRLINES I had my suitcase gone through and clothing STOLEN from me. I feel beyond violated and upset. I know of three things for sure that were stolen and not sure of what else because I packed a lot. Do not trust this airline with anything valuable in your luggage!!!!!!!!!!!!! read more

probably the easiest, fastest check in I've had. Just over 30 seconds to check in. Slide your ID in the kiosk and BAMM, your ticket is printed. Oh, I didn't check any bags so that helps. But make sure you check in early via on line. Don't be like me and be the last to board. I think they go by check in time. So, check in on line!! G read more

Southwest Airlines - Airlines Near Me - Louisville, Kentucky

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It pains me to have to write this, but this is the last straw with the LOUISVILLE (SDF) Southwest staff. I love Southwest. Love love love. I spray their compliments everywhere I can. Word of mouth marketing all over the place with how awesome they are, how nice the employees are, the excellent policies, and excellent reward system. Southwest in SDF is another beast. I feel as though all the employees are ex Delta employees or something. There is no AList check in. No business ticket check-in. We have been to almost every Southwest place in the USA, and outside and this is a unique and infuriating problem. Seriously the checkin counters at the Cancun airport that they bought from Air Tran has a dedicated AList member line. Why can't Kentucky? If you fly once a year and aren't familiar with the rules, you get the long line. Those that know we can only have 50lbs of luggage or what constitutes oversize or know that the 3rd bag isn't free, get a shorter line. That's how it works everywhere else. In our home hub of Denver I can park the car and be at the gate ready to board in 11 minutes even during the busiest travel days. This isn't possible at SDF. It is also the only check-in area within the USA I've seen that doesn't have kiosks check you in with the people behind the counter just tagging bags. A machine can do it much better and faster, and again reserve the forced conversation for those that need it. Then the security line doesn't have CLEAR and to the point for Southwest, again no priority clearance line. The TSA there is particularly aggressive, but that's a different review. The lady I always see checking people in had the attitude of an old school airline employee. The one that types away on the keyboard really fast without looking at you, and you should be thanking her profusely for bothering to do her job. This is not a one off occurrence. As a Southwest customer that has achieved Companion Pass status for multiple years, I fly often and I fly Southwest often. This airport is the anomaly. Southwest in general is awesome, but Louisville is the disappointment. read more

My favorite airline by far! So polite and almost always on time. Very courteous and always ready to help. You will NEVER regret flying Southwest. read more

After a completely disastrous experience with this airline, I finally had a good experience. The only way to make it okay was for me to carry on all of my bags. It was a true nonstop flight, meaning we did not land anywhere and then take off again - so this was a pretty good experience. No one sang "zippity do dah" on the intercom and that was a bonus. Happy songs are nice in theory, however most of the time travelers are tired, agitated, hungry, and have to pee-- all of these factors together does not make for happy songs. Although my most recent flight with this airline once acceptable, I will not fly this airline unless I have absolutely no other alternatives. read more

I fly this airline a lot due to low prices, free baggage, and convenient flights. Gates are easy to reach. Customer service is excellent.

Just had a great interaction w/ Teresa in SWA Reservations. SW is the standout in air travel and it is due to people like her!

Always a fan. Fast, efficient, and funny employees. While very professional, employees often crack a joke or two... and I love it. The only thing holding me back on the fifth star is the seating. Southwest says customers prefer the open seating, but I've never, ever heard a passenger say that. I'd much rather have an assigned seat because I'd feel more relaxed when boarding (verses playing a check-in rat race to get a decent seat--especially when trying to sit together with others). I would think Southwest would prefer assigned seating as well. Currently, the open seating requires an elaborate boarding process and flight attendants always seem to struggle getting the last half of the passengers seated (no one wants to sit down in any of the less desirable seats; parties sometimes have to separate). But other than the boarding process, A+. read more

I paid $50 for early bird, but our better boarding position didn't happen. I had to pay an extra $40 per passenger each way for upgrade at the gate. read more

Southwest Airlines - Airlines Near Me - Louisville, Kentucky

While booking a flight and car reservation with Southwest Airlines on their website. I had passed on the hotel option because there were already reservations made at a different hotel (2 actually one for closer to Yellowstone and one closer to the grand Tetons). Went to check out it wasn't on the check out screen. Southwest's website charged the card and then sent an itinerary saying that the reservation for 9 days at this hotel was made. NON REFUNDABLE!!! I texted and called southwest they refused to help and so did the hotel. They canceled the reservation so they can still sell the room to someone else but weren't getting reimbursed for the mistake. So now out $2000 for accommodations that won't be used and they can still make another $2000 off of the room. Screw southwest Screw Country Inn I will never stay there again or recommend it to anyone. Any company that can't have a little compassion for a mistake that was caught well before they had an opportunity to sell the room is inexcusable to me. If it had been closer to the trip, I would understand more but this is ridiculous. So no I will NEVER be recommending this company or southwest or any of their affiliates anymore. I'd double check before you put down a payment to them. They're thieves as far as I'm concerned. The hotel reservations weren't ever approved, they should t be able to just assume where and what you want. read more

Such a disrespectful employee, completely ignored me while I asked her a question 3 times in a row... - Madalyn gate - 15 we where in a connecting flight to Phoenix. Never dealing with this airline again. Female employee named Madalyn. Really you upsetting read more

Still a fan of these guys. Mister and I were heading to visit my sister, the beach,and Mickey's World in Florida. I tried to book our flights using a left over ticket.Being the luddite, I failed to find where I could use the ticke so I was charged full price. I called and the agent was very helpful and offered to do it for this neanderthal,but no I had it figured out. The next agent I spoke with when I had to call back, becauseno,I didn't have it figured out, was just as helpful. Our flights were on time and the crew courteous. This is my go-to airline. read more

Only airline to fly nonstop to Vegas from Louisville. No bag fees and open seating that at first I wasn't a fan of, but now I like it. Good deals all year long you just have to be looking for them. Great safety record , especially compared to other airlines. Fast and friendly employees make it a pleasant overall experience. read more

I like this airline for several reasons, mostly the value. One they have good prices.Two free luggage check. Three seating, no assigned seating so I pick who I sit next to and no classes. The flight crew is always good and sometimes is funny. read more

Warning! No Business Select r A-list check in lanes. Everyone all in one line. Don't count on any perks for loyalty or even paying extra. Allow for extra time read more

Not impressed. Had a tsa lock on my luggage and they still broke the lock off. There were only clothes in the bag so not sure why they felt they had to do that. I didn't even get an apology, just a form for a claim. read more

My husband and I are stuck for seven hours in Chicago due to a plane breakdown in Albuquerque yesterday where we had to spend the night WITHOUT our luggage. Southwest did pay for the hotel room but gave us no compensation for the 13 hour next day trip home, food, parking at the airport in Louisville etc. they also told us our bags had been taken off the plane so we would have them for the night - a lie! read more