We are flying out of Louisville to Atlanta. We had an excellent experience this morning at the check in for Delta. The Delta employee was absolutely perfect. It wasn't that she did anything special or went above and beyond. She was just very pleasant and positive. She seemed genuinely happy to be there and pleased to see us. That pleasant demeanor goes a long way. The check-in was seamless and quick. TSA was also done as well. Experiences certainly vary from airport to airport and from trip to trip, but today Delta was a winner. read more

Delta continues to be my most favorite airline. The ground employees are friendly and the crews on the planes go out of their way to take care of your needs. read more

Delta Air Lines - Check in - Airlines Near Me - Louisville, Kentucky

Delta is easily one of the best airlines! They have free food on the plane, and free drinks with many options including Coke products, though they do include bought snacks but you can still get the free snacks. The pilots are very nice and they give out trading cards, wings, and sometimes Delta stickers to children. They also have a very nice lounge with free food and drinks(and a bar). I find Delta rarely delayed, every flight I've been on with them, they have been on time. When I flew to SXM, we were 30 mins early, impressive. I very much recommend Delta Airlines, give it a shot! read more

Delta Air Lines - Airlines Near Me - Louisville, Kentucky

It had been years since I last flew with Delta, since I normally stay pretty loyal to a specific airline. But when Delta was my only option for where I was going, I didn't mind trying them out again. Delta has a reputation of being one of the top tier U.S. airlines and I can see why. They have great service, quality, and sometimes prices. A majority of flights over two hours will have TVs, and they always offer complimentary snacks and drinks. They have a tier system with their tickets. The cheapest option will get you basic economy (which honestly, the seats are still great,) but you cannot change or cancel your flight unless they are at fault for some reason. Main cabin will allow you to change and pick your seat ahead of time. A majority of their planes have Comfort plus (premium economy) and first class, however unless you're flying on a large, long-haul flight, the seats are hardly different from the basic. Delta is a great airline that I have always had great experiences with. I'll definitely be flying more with them in the future! read more

Inconsistent practices. Same plane as I came down here in. Carry on on the way down forced to check it. So much regimen when flying but so inconsistent. Poor customer service. Kinda done with this airline if I can help it. Btw Delta, if you read this no exit row safety check in the flight down. No verbal acknowledgment on the return flight. read more

Friendly service, fast and easy, no line for baggage check upon arrival. So far easy process. Will see how boarding etc go Many people not eating yet not wearing a mask in boarding area which is against Federal requirements. No one enforcing seemingly. A bit nerve wracking. read more

Probably the worst airline I've ever flown with. Hope you don't have any problem with your flight that requires customer service. They'll tell you nothing is guaranteed and to go pound sand. read more

I don't want to spend much time trying to rehash every single wrong from my most recent trip but I do want to adequately convey my profound disappointment in Delta. Lost baggage claims had to be filed on both flights, the departing and returning trip. During a 4 hour ongoing SDF to ATL delay (maintenance on a frozen door caused us to miss our 2nd flight), the red coat supervisor (Louisville) did not confirm our standby status for a makeup flight from ATL to Nassau. We waited in a very long line for this sole purpose while also on the phone with Delta and the red coat supervisor assured us we were confirmed for standby. We found out in ATL we were not. An ATL Delta gate employee was able to get us on a makeup flight, graciously, after we ran through the airport. We actually almost missed an entire nite of the trip if it weren't for her efforts. On the return trip, our flight was delayed 3h 32m and then we found out via the app that our 2nd flight (to SDF) was canceled. We should have been at SDF at 6 pm. Instead, we had to stay in Atlanta (for a 200+ room) and we were fortunate to even find a room. Seven hotels that I called had no rooms available. This, specifically, caused a lot of unnecessary stress and anxiety. The next morning, our flight was repeatedly delayed while waiting for a pilot to arrive in ATL on a flight from Gulfport. The typical shuffling of staff and greed were in play for Delta but this incompetence is consistently attributed to the weather. I contacted several Delta representatives to pursue an adequate appeasement/refund. I wanted a substantial partial refund as this trip has 100% cured my desire to travel in the future. I travel frequently (not solely with Delta) and what was supposed to be a short, quick trip has now snowballed into bigger issues. Today, Delta responded with a $100 gift card reward, which doesn't even cover the cost of the ATL hotel room. The Delta representative said they tried to contact me via phone. No, they did not try to reach me by phone. I have zero missed calls. The $100 reward is inadequate. Of course, Delta blamed everything on the weather. Delta may have the issues coded as "weather" but the delays are actually attributed to their greed, logistical errors, and incompetence. The "weather" is just their scapegoat. Delta won't get my money again. read more

I only fly Delta because Delta proves to be my only option when flying certain places. Ugh. read more

I was wanting to check flight prices, and Jamie at the ticket counter refused at first, she told me to check online instead. Then when I persisted she helped me , but with a nasty attitude. Disappointed in a company I have flew with before. read more

My inbound got diverted and Delta's CS on the phone advised me to rebook for next day instead of waiting for inbound that may or may not arrive that night. I was a little hesitant to be separated with my bag and shelling out for hotel, but rather than stuck at ATL I figure I should stay in Louisville (why not have more bourbon?) To my pleasant surprise the check in agent physically grabbed my checked bag from tarmac, and also helped me with hotel accommodation. I don't recall last time I received such a nice customer service at domestic airport! Go Delta!! I must say the Delta at Louisville has the best crew! read more

I've flown Delta over one million miles. They are better than ever. Listen, ALL carriers sometimes have problems with weather, mechanical issues, or computer problems. All of them. The test is how they behave when things go sideways. Delta does very well. read more

I called the Delta number associated with their partnership with American Express and travel points. After being on hold for three hours I was informed that the previous representative, (where) I was on hold for only 90 minutes, gave me the wrong information and I could not in fact use the promo that prompted me to get the card in the first place. Some representative named Jay (female) screamed at me about respect and hung up the phone. I'm not completely unsympathetic because I can only imagine how people treat them after being on home for three hours. As for me and my AMEX card and Delta, I am out. read more

I don't have brand loyalty to any one airline. I normally go with the best flight times/price combo. Normally I prefer Delta over United or other major airlines. Agents working the desk were good, the agents at the gate were good. My interactions with them we all pleasant. The flight was crowded but the attendants were all very friendly and were as accommodating to customers as they could be. I hope in the future the best flight times/price combo continues to give me Delta as the best option. read more

Used delta and partner delta France to go to Italy. Started with canceling our flight with only a couple hours notice. Their fix was leaving the next day. Of course even with numerous attempts could not get a hold of customer service. Even went to the airport and was unable to get any answers since we knew there was a later afternoon flight that one in our group was changed to. Leaving a day late caused a lose in use of our Airbnb and subsequent tour we couldn't cancel. Our multiple flights on the way back were booked so closely my 70 year old husband was running trying to catch a connection. To top it all off my son came down with food poisoning after eating an in flight meal. What the hell Delta? read more

First, I want to make sure it is known that the staff most of us interact with when we are flying were all very cordial and pleasant to deal with. This review is in no way a reflection of them. This is more about management, specifically, those who are in charge of making sure the planes are maintained-as in cleaned, damage control, etc.. I flew Delta coming into Ky and when returning to CA. Both times were just fraught with with things that should have been addressed before anyone stepped foot. First, the seating was just horrible on my flight into KY. I felt like I was riding on a plastic chair the entire way. How could this have been remedied? How about invest in new seating or re-pad those 1970's seats! Secondly, on my flight back to CA, I noticed how absolutely FILTHY this plane was (please see photos). How can the cleaning crew (does Delta have one?) not see how disgusting everything is? From the bit of water on my seat (I asked the stewardess what it was and she said condensation from the above air vent-as if this is appropriate), to the bits of dust that were falling from above (see photo), to the window with all that crap on it-yuck. This is where either my head will be resting and most certainly, my hands will be touching, to the arm rest that no one has bothered to clean down. Notice the torn and dirt crusted photos of seats-where you place your clean self for hours. Ick. If this had been a restaurant, it would have been shut down! read more

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I believe Delta needs to reevaluate their customer service. At least when it comes to those working at the gates. I have received nothing but crappy service from every single person I've dealt with today. Simple questions are meet with snarky remarks and rudeness. I fly every week and with this type of service, I'll be heading to Southwest whenever possible. read more

Ok so I flew in the storm that hit Atlanta in Jan. I was making a 23 hr travel time trip.... suffice it to say it didn't go well from timing perspective or in flight experience... it turned into 2 days. When I got home I emailed Delta all the issues ( along with some compliments for the flight crews) and they really tried to take the sting out of the whole thing. I fly a lot and they are pretty responsive to any issues read more

First class arm rests, window and area disgusting on ALL flights I've taken. Wiped my area down and flight attendant saw and apologized. Large piece of filthy, disgusting piping falling down from overhead bin in front of me. Think I'll try another airline. read more

Delta Air Lines - Tight fit even in 1st class. - Airlines Near Me - Louisville, Kentucky

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This is a review of the Delta crew members at Louisville Airport. They go above and beyond to take care of their customers. They are super helpful and professional, making travel as pleasant as possible. read more

Delta flight DL5744, late leaving Louisville, nearly half hour due to software download. No a/c, sweltering hot on plane. Should never boarded passengers with plane out of service. Piss poor planning resulting in terrible performance. read more

The least forgiving, customer service driven airline I've ever experienced. They profit off bad situations and are the least empathic company I've ever dealt with. Delta is my last choice for flying. I do not recommend and would never choose them again. After many failed attempts and now 3 situations having to alter flights not in my control they are the worst. Never again. read more

I have had to wait for bags at the airport before but over an hour is ridiculous. I'll rethink Delta usage in my future.

Terrible service, no documented policies to govern mechanical failure issues of aircraft. Offered cruddy pizza for 10 hour delay while 40 delta aircraft surrounded us in Detroit (none being used until next day). Likely to avoid Delta Airlines as much as possible in future. P.S. thank you for ruining my baggage and losing one bag for 24hrs and for refusing to refund my money on each - keep it classy Delta, keep it classy... read more

Made reservations several months ago for two to Key West. Made the flights Delta to get to our condo on time. A couple of months ago Delta changed our flight to include a 4 hour layover in Atlanta. Then last Delta month they changed it to a 3 hour layover. This created a conflict with our condo arrival time. I contacted them and they basically said they can change our flight at their whim. Probably to make more money. They said I could only change it if I had done so within 24 hours of making the reservation. This will definitely be my last flight on Delta. Beware Delta does not care about their passengers. read more

A business trip made uncomfortable! Frequent flyer who uses Southwest as choice just to save money since we generally fly 10-20 patrons at a time, well this year I decided to upgrade to a nicer plane. And it is exactly that, the plane is real nice and the seat accommodations are perfect..The reason for the negative complaint is the flight attendants are very rude and unfriendly. I got up to use the restroom when finished I went to exit the restroom and a young female attendant was making an announcement so I paused to insure no interruption. She paused her announcement and said "go back to your seat" in a very rude tone. I proceeded back to my seat. At this point I have not seen one associate converse or smile at or with any customer. They literally walk up in down the aisles with this very large cart and ask you if you want anything like a robot. Very impersonal and very unfriendly. Now I thought maybe this crew is having a bad day, but this turned out to be every flight from San Diego to Atlanta to Kentucky and round trip every flight I caught had the worse aircraft staff ever! Not to mention they were making multiple announcements that they were over booked and bribing patrons to change their flights. They forced me to check in my carry on saying "sir you do not have an option" check it on your take a different flight. This round trip was for 11 of us at $798 when southwest was only $610 for the same trip. I chose to upgrade in hopes it would be a treat but I can assure you it's NOT worth it. Southwest flights are fun, and welcoming. Delta I must say nice planes, horrible staffing experience. Take a look at who is paying your bills "your customers" should be your main focus! Even boarding the plane is chaos Everyone lines up and just swarms the entry way with no structure, after speaking with my other employees and hearing them agree to my experience we will gladly stick with Southwest, or other travel companies! Instead of 11 "1 star" reviews I'm doing 1 on behalf of all of us as a courtesy. Wake up delta customer service is the single hand most import at thing for operating a business where there are choices! Sincerely, ex customer. read more

I waited an hour and a half to check my bags just to be told they can take them when I gave my bags to the lady behind the seat 30 minutes prior to my flight. She told me I could either take a later flight and be late checking in with my liaison, or fly without my luggage but they wouldn't send it on a later flight. I had to bump my flight back because I have all of my uniforms I'll need in my bags. I was extremely disappointed with how I was treated at the check in area and the lack of customer service. read more

My husband and I have had the WORST customer service experience ever today with Delta. We have spent multiple hours on the phone today simply trying to use a voucher to buy a flight. We will never fly with Delta again after this experience! read more