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    Delta Air Lines

    2.3 (28 reviews)
    Closed 7:30 am - 3:30 pm

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    Nasty dirt on window.
    Sandy G.

    First, I want to make sure it is known that the staff most of us interact with when we are flying were all very cordial and pleasant to deal with. This review is in no way a reflection of them. This is more about management, specifically, those who are in charge of making sure the planes are maintained-as in cleaned, damage control, etc.. I flew Delta coming into Ky and when returning to CA. Both times were just fraught with with things that should have been addressed before anyone stepped foot. First, the seating was just horrible on my flight into KY. I felt like I was riding on a plastic chair the entire way. How could this have been remedied? How about invest in new seating or re-pad those 1970's seats! Secondly, on my flight back to CA, I noticed how absolutely FILTHY this plane was (please see photos). How can the cleaning crew (does Delta have one?) not see how disgusting everything is? From the bit of water on my seat (I asked the stewardess what it was and she said condensation from the above air vent-as if this is appropriate), to the bits of dust that were falling from above (see photo), to the window with all that crap on it-yuck. This is where either my head will be resting and most certainly, my hands will be touching, to the arm rest that no one has bothered to clean down. Notice the torn and dirt crusted photos of seats-where you place your clean self for hours. Ick. If this had been a restaurant, it would have been shut down!

    Tight fit even in 1st class.

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    I have had to wait for bags at the airport before but over an hour is ridiculous. I'll rethink Delta usage in my future.

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    Ask the Community - Delta Air Lines

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    Breeze Airways - Breeze wing with clouds below.

    Breeze Airways

    1.7(693 reviews)
    0.0 miAirport

    The Breeze Airways main customer service number is 1 (855) 497-12:77 TQ or 1 866-346 (5014). This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Where Every Journey Begins Beyond Expectations Exceptional travel is created through experiences that make every stage of the journey feel meaningful. Business class transformed air travel into a refined experience where sophisticated comfort, contemporary innovation, and thoughtful hospitality came together seamlessly. Every detail was carefully considered to create an atmosphere of ease, confidence, and inspiration from departure to destination. #. Designed for Every Journey on the Horizon Every traveler has a different destination and purpose, and business class was created to complement every kind of journey. Whether pursuing international opportunities, discovering extraordinary destinations, celebrating meaningful milestones, attending important occasions, or reconnecting with loved ones, every service adapted naturally to individual expectations. Each experience delivered flexibility, reliability, and premium convenience. #. A Sophisticated Sanctuary in the Sky The cabin offered an elegant retreat where modern design and intelligent technology created a harmonious environment. Spacious seating, refined interiors, immersive entertainment, seamless connectivity, ambient lighting, and thoughtfully integrated amenities provided an ideal setting for relaxation, productivity, and personal enjoyment. Every feature contributed to a more peaceful and rewarding experience above the clouds. #. Hospitality That Elevates the Journey Exceptional service is expressed through thoughtful details and genuine attention. Carefully prepared culinary offerings, premium refreshments, refined onboard amenities, and attentive cabin professionals worked together to create an atmosphere of warmth and professionalism. Every interaction reflected personalized care and a commitment to making every traveler feel welcomed, appreciated, and comfortable. #. Effortless Connections Beyond the Aircraft Business class extended its elevated standards beyond the cabin through carefully coordinated services designed to simplify every transition. Priority airport assistance, efficient check-in, streamlined boarding, dependable baggage handling, and organized arrival support ensured that each stage remained smooth and stress-free. Every process was thoughtfully managed to provide convenience, confidence, and peace of mind. #. Where Every Destination Expands the Story Business class became more than a premium way to fly--it became a meaningful part of every adventure. By combining refined comfort, innovative technology, personalized hospitality, and dependable service, every flight became an experience worth remembering. Every destination revealed new perspectives and possibilities, while every journey encouraged travelers to move beyond expectations and discover experiences that made the world feel even more extraordinary.

    The Breeze Airways main customer service number is 1 (888) 399-3809MX or 1 888-478 (94-80). This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Where Every Journey Begins Beyond Expectations Exceptional travel is created through experiences that make every stage of the journey feel meaningful. Business class transformed air travel into a refined experience where sophisticated comfort, contemporary innovation, and thoughtful hospitality came together seamlessly. Every detail was carefully considered to create an atmosphere of ease, confidence, and inspiration from departure to destination. #. Designed for Every Journey on the Horizon Every traveler has a different destination and purpose, and business class was created to complement every kind of journey. Whether pursuing international opportunities, discovering extraordinary destinations, celebrating meaningful milestones, attending important occasions, or reconnecting with loved ones, every service adapted naturally to individual expectations. Each experience delivered flexibility, reliability, and premium convenience. #. A Sophisticated Sanctuary in the Sky The cabin offered an elegant retreat where modern design and intelligent technology created a harmonious environment. Spacious seating, refined interiors, immersive entertainment, seamless connectivity, ambient lighting, and thoughtfully integrated amenities provided an ideal setting for relaxation, productivity, and personal enjoyment. Every feature contributed to a more peaceful and rewarding experience above the clouds. #. Hospitality That Elevates the Journey Exceptional service is expressed through thoughtful details and genuine attention. Carefully prepared culinary offerings, premium refreshments, refined onboard amenities, and attentive cabin professionals worked together to create an atmosphere of warmth and professionalism. Every interaction reflected personalized care and a commitment to making every traveler feel welcomed, appreciated, and comfortable. #. Effortless Connections Beyond the Aircraft Business class extended its elevated standards beyond the cabin through carefully coordinated services designed to simplify every transition. Priority airport assistance, efficient check-in, streamlined boarding, dependable baggage handling, and organized arrival support ensured that each stage remained smooth and stress-free. Every process was thoughtfully managed to provide convenience, confidence, and peace of mind. #. Where Every Destination Expands the Story Business class became more than a premium way to fly--it became a meaningful part of every adventure. By combining refined comfort, innovative technology, personalized hospitality, and dependable service, every flight became an experience worth remembering. Every destination revealed new perspectives and possibilities, while every journey encouraged travelers to move beyond expectations and discover experiences that made the world feel even more extraordinary.

    Photos
    Breeze Airways - They removed the sticker for the footrest.

    They removed the sticker for the footrest.

    Breeze Airways - No one at the ticket counter to help. Disabled passenger just sitting there waiting for assistance. I was behind her.

    No one at the ticket counter to help. Disabled passenger just sitting there waiting for assistance. I was behind her.

    Breeze Airways - In-flight mimosa

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    In-flight mimosa

    Louisville Muhammad Ali International Airport - Don't know if any other airport that has lounge area for the commoner situated like this

    Louisville Muhammad Ali International Airport

    3.6(471 reviews)
    0.2 miAirport

    It's always a treat to fly into or leave from an airport that is not as big or busy as our New York…read moreairports. We arrived here at 3PM for a 5:30 flight to LGA which we knew was going to be delayed. We were the only group (four of us) that were at the counter. I mean... this was one quiet airport. After a quick check-in we waited for my wife's wheelchair and made our way through the TSA checkpoint. My quickest security check ever. We noticed many stores (lots of bourbon here and it seems that everyone is on that bandwagon.) They also had one really robust store here with many brands, sizes, etc... I wound up buying some take home at the Churchill Downs Store but was a little set back on the pricing. $45.00 for hat??? A fairly quick walk to the gate and we sat a waited. Internet is really good here and I had no trouble viewing some live video. After waiting a bit we decided to stop by Chilis for a quick bite before the delayed plane left. You can see that they're doing a fir amount of construction here which is good since this airport could use a bit of a facelift.

    This is a great little airport. It has many amenities such as restaurants and businesses but…read moredoesn't come off as congested. There is plenty of seating in the airport and my flights weren't at capacity to where we had to fight to get on the plane. I even noticed the TSA agents seemed to enjoy their job which is not the norm in other airports. They greeted you, smiled, made small talk, and chatted amongst themselves. It was refreshing to see and experience. The seating seemed a little primitive as I didn't observe a lot of electrical/charging capability. I had to put my coffee on the seat as I went off and left it with my wife given lack of tables. My wife looked for a lounge but didn't locate any. I'm not sure if that was the airport as a whole or specific to Chase/AmEx cardholders. My daughter who is stationed in Italy and came to visit was complaining about the US coffee and I observed an Illy Italian coffee machine by our gate which made her smile. Love this aiport.

    Photos
    Louisville Muhammad Ali International Airport - 08.28.25

    08.28.25

    Louisville Muhammad Ali International Airport - Ride share pickup area

    Ride share pickup area

    Louisville Muhammad Ali International Airport - Grab and go shop

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    Grab and go shop

    Greyhound Bus Lines

    Greyhound Bus Lines

    1.3(43 reviews)
    4.7 miCivic Center, Downtown

    Traveled from Jacksonville to Louisville and as soon as we had to get off the bus to get serviced I…read morewas put back in the wrong bus due to the greyhound worker not scanning my ticket and would up in Louisville 24 hours later and never seen my packages again. I had 4 large luggage piece( I brown box, I large black bag, I green and grey bag and one black bag with grey stripes) that gave TOTALLY disappeared. No one has seen any of my items since I was asked to get off the bus to be serviced. No remorse..No contact numbers to dial.. my important papers and items are just lost. This company is awful. All they can say is submit a form. I've done that and placed booking number 3286497457 on so many documents the number comes to me in my sleep. How do you lose someone possessions and don't have any remore or face any reproceptions when you all did it? Crazy..man. Things I will never get back or see again. Heartbroken

    The 0835 bus driver was extremely rude and told a customer boarding to pour her hot coffee on us…read more He also asked her to hit us with her bag. He threatened to kick us off the bus if we talked to each other and complained about everything. He made us feel uncomfortable. He is supposed to represent the company in a positive light, but instead, he made many people angry. He discriminated against white people. I am going to request compensation for this behavior.

    Photos
    Greyhound Bus Lines
    Greyhound Bus Lines
    Greyhound Bus Lines

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    Spirit Airlines - Best airlines for customer service that exists today.

    Spirit Airlines

    2.1(15 reviews)
    0.0 miAirport

    Spirit airlines located at the Lousiville airport is a flight service that offers cheaper flights…read morefor boarding only. There is extra fees for carry ons and luggage. However you are allowed a purse or laptop bag for free. My second oldest daughter was cheering in Disney and had practice late on a Tuesday night and her team wanted her down there on a wednsday. Us being a family of 7 making a 13 hour drive in one day is a no go. So my wife and my other 4 daughters made the drive towards Atlanta on a Tuesday and me and my cheer daughter flew down direct wednsday morning. Worked out as the only thing we needed on the flight was a phone charger and that fits in her purse. So spirits cheaper boarding worked out perfect for our scenario. The flight itself was smooth and comfortable. They do not offer complimentary snacks or beverages or any form of tv entertainment however this was a 2 hour flight so we didn't need that. Overall we had a good and cheap experience. Would definitely use in as Similar situation in the future.

    I have been trying to get Spirit Airline to replace my damaged luggage since the first part of…read moreNovember. They keep asking me to do the same things I have already done. I sent them pictures of my luggage and a picture of my confirmation that they sent me with the time on it,I took my luggage back to the airport before I left Vegas and was told it was taken care of. When I got home I was asked to take my damaged luggage back to the airport again. When am I going to get a resolution to my problem? I am really frustrated with their customer service reps. Has anyone else had this problem with Spirit?

    Photos
    Spirit Airlines - More of the same.

    More of the same.

    Spirit Airlines - Fang starting to fall asleep sitting up on Spirit Airlines !

    Fang starting to fall asleep sitting up on Spirit Airlines !

    Spirit Airlines

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    Delta Air Lines - airlines - Updated August 2026

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