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    American Airlines

    1.9 (34 reviews)

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    Joseph G.

    American Airlines is the national airline company that is one of the major players for traveling based flights. This particular review is for the American Airlines positioned at the Lousiville airport. I've flown American a few times in my life. The flights are usually pretty smooth without much layover and the planes are usually pretty comfortable. Ok my most recent flight they had a setup where you could login to your phone for free by scanning a code and watch movies and tv shows while in flight. They had a surprisingly large selection with rather new options as well. So that's a nice newer perk (at least for me I don't fly often). Workers here always seem friendly. I'm usually a carry on only guy so never really pay for luggage. I've traveled with strollers and car seats and you just check them at the booking terminal and get a tag and leave by the plane entrance. So a rather easy and see less transition for those traveling with infants or toddlers. Overall while I do not have an airline of choice. American and delta both seem to be solid options flying out of Lousiville. Haven't really had too many issues with either.

    Christopher S.

    First, don't be a chump like me and pay for your bag. I didn't want to be 'that guy' I didn't want to be 'that guy' who brained people putting my bag into the overhead bin before the flight and braining them again afterward. I didn't want to be 'that guy' racing through the airport, banging into everyone with my luggage as I inevitably traveled at top speed betwixt gates to get to my connection. Everyone is awful and it is worse when you're flying. Little things you could do to consider the people around you: speaking softly, being clean, confining yourself to your assigned space, ensuring your child's contentment so they're not carrying on and kicking other travelers, and not being a loud, profane drunk at four thirty in the morning are routinely tossed in the bin as you go through TSA. Don't be dumb, don't pay the bag fee. They'll load your bag for free when you get to the gate and check it to your final destination and that's not it, you don't need to go endure the luggage carousel at the end of your trip because they hand it right to you on the jet way when you land! I am profoundly stupid for not just dragging that bag behind me and running into infirm oldsters and disabled veterans as I careened about the airport between terminals. Second, pack a snack if you think you'll need one. Not only does American Airlines think that a grown adult only needs half a soda over a four hour trip they also don't think at the price of your ticket a wee bag of pretzels or peanuts is in the budget. You can BUY snacks from them but since I mortgaged one of my kids so as not to be an inconsiderate traveler I didn't want to go further into debt for some trail mix or whatever. There's a lot about flying not to like. There's nothing you can do about it but there are things American could do: 1. If someone's being drunk and obnoxious on the plane I shouldn't have to say something from twenty-five seats away 2. If someone has to check their bag at the gate you could charge them, and honestly they know what they're doing: charge them double OR refund my money 3. Have procedures in place to ensure traveler comfort in the case of bad parenting. Parenting is apparently so difficult that you can't even apologize when your kid kicks someone. Some sort of action plan so that those of us who are informed about contraception can enjoy their flight as best they can and not be in physical pain days later 4. Truncate your boarding groups, you have too many. Board the old, the infirm, the very young, and those you feel are special but how many groups of that do you need? I don't see myself flying American again because, even in Louisville, there are better choices.

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    2 months ago

    15 hour delay... missing flight attendents, the plane being broken... going to have to come back tomorrow

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    8 years ago

    Friendly customer service who seek to provide excellent service. I like flying AA. Gates are clean and fairly modern.

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    Ask the Community - American Airlines

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    Breeze Airways - Breeze wing with clouds below.

    Breeze Airways

    1.7(690 reviews)
    0.0 miAirport

    The Breeze Airways main customer service number is 1 (888)-399 3809GS™ or 1 888 478-9480™. This…read morenumber is available 24*7* for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A More Complete Sense of Ease in Travel** A well-planned journey feels noticeably different when comfort, coordination, and personal attention are present without demanding constant thought from the traveler. Business class combines these qualities through refined surroundings, dependable support, and carefully connected services that make the overall experience feel smoother and more considered. The time spent traveling becomes part of the enjoyment rather than simply a necessary interval before reaching the destination. **Travel That Adapts to the Reason for Going** Every trip carries its own expectations, and premium travel becomes more meaningful when those priorities remain at the center of the experience. Whether the itinerary includes an important executive appointment, a carefully arranged international vacation, or a significant family occasion, business class offers the flexibility to support each situation with confidence. Responsive assistance and organized planning help travelers manage changing needs while keeping the journey comfortable, reliable, and easy to follow. **A Cabin That Supports Every Part of the Flight** Above the clouds, the cabin offers a refined personal environment that can change naturally with the way passengers choose to spend their time. Spacious seating, elegant materials, intuitive onboard technology, adjustable lighting, and thoughtfully designed storage create suitable conditions for working, dining, enjoying entertainment, reading, or settling into uninterrupted rest. These carefully considered features provide privacy and flexibility while helping travelers maintain a comfortable rhythm throughout the journey. **Service That Feels Personal Without Feeling Intrusive** The quality of inflight hospitality is often defined by how naturally each detail is delivered and how well individual preferences are understood. Carefully prepared cuisine, premium beverages, selected travel comforts, and engaging entertainment enrich the experience while cabin professionals provide assistance with warmth, discretion, and thoughtful timing. Passengers can feel genuinely supported while still enjoying the independence and calm that make premium travel especially rewarding. **Easier Progress Through Every Airport Moment** The advantages of business class continue beyond the aircraft through ground services designed to make important transitions more efficient and predictable. Dedicated check-in, expedited formalities, coordinated boarding, priority baggage delivery, and organized arrival assistance help reduce unnecessary waiting and keep the wider journey moving with greater consistency. Travelers can protect their schedule and preserve more energy for the commitments, experiences, or people waiting beyond the terminal. **An Experience That Leaves More for What Matters** Business class creates value by improving how the complete journey works together rather than relying on any single feature or privilege. Refined surroundings, intelligent coordination, personalized hospitality, and practical convenience combine to help passengers travel with greater comfort, focus, and control from beginning to end. Reaching the destination with energy still available allows travelers to step naturally into what they came for and give the next part of the trip the attention it deserves.

    The Breeze Airways main customer service number is 1 888-(399)-38.09 Sb or 1-888 478 (94-80)ST…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. A Journey Where Every Horizon Feels Within Reach Exceptional travel begins when the experience makes distance feel effortless. Business class transformed air travel into a sophisticated journey where refined comfort, advanced innovation, and thoughtful hospitality came together seamlessly. Every detail was carefully designed to create an atmosphere of ease, confidence, and inspiration from the moment of departure. #. Created for Every Journey and Direction Every traveler has a unique destination, purpose, and ambition. Business class was designed to complement every kind of journey, whether pursuing international opportunities, exploring extraordinary destinations, celebrating meaningful milestones, attending important occasions, or reconnecting with loved ones. Every service adapted naturally to individual expectations while delivering flexibility, reliability, and premium convenience. #. A Refined Sanctuary Above the Clouds The cabin offered an elegant retreat where contemporary design and intelligent technology created a peaceful balance between productivity and relaxation. Spacious seating, sophisticated interiors, immersive entertainment, seamless connectivity, ambient lighting, and thoughtfully integrated amenities provided an inviting setting for working, unwinding, or simply enjoying the experience of flight. Every feature contributed to a more rewarding journey. #. Hospitality That Makes Every Traveler Feel Valued Exceptional service is expressed through genuine care and thoughtful attention. Carefully curated culinary offerings, premium refreshments, refined onboard amenities, and attentive cabin professionals worked together to create an atmosphere of warmth and professionalism. Every interaction reflected personalized care and a commitment to making travelers feel welcomed, appreciated, and comfortable throughout the journey. #. Seamless Connections from Departure to Destination Business class extended its elevated standards beyond the aircraft through carefully coordinated services designed to simplify every stage of travel. Priority airport assistance, efficient check-in, streamlined boarding, dependable baggage handling, and organized arrival support ensured smooth transitions throughout the journey. Every process was thoughtfully managed to provide convenience, confidence, and peace of mind. #. Where Every Horizon Leads to Possibility Business class became more than a premium way to fly--it became a meaningful part of every adventure. By combining sophisticated comfort, innovative technology, personalized hospitality, and dependable service, every flight became an experience worth remembering. Every horizon brought a destination closer, every arrival opened new opportunities, and every journey encouraged travelers to explore farther, connect more deeply, and discover what awaits beyond the next horizon.

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    Breeze Airways - They removed the sticker for the footrest.

    They removed the sticker for the footrest.

    Breeze Airways - No one at the ticket counter to help. Disabled passenger just sitting there waiting for assistance. I was behind her.

    No one at the ticket counter to help. Disabled passenger just sitting there waiting for assistance. I was behind her.

    Breeze Airways - In-flight mimosa

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    In-flight mimosa

    Louisville Muhammad Ali International Airport - Don't know if any other airport that has lounge area for the commoner situated like this

    Louisville Muhammad Ali International Airport

    3.6(471 reviews)
    0.2 miAirport

    It's always a treat to fly into or leave from an airport that is not as big or busy as our New York…read moreairports. We arrived here at 3PM for a 5:30 flight to LGA which we knew was going to be delayed. We were the only group (four of us) that were at the counter. I mean... this was one quiet airport. After a quick check-in we waited for my wife's wheelchair and made our way through the TSA checkpoint. My quickest security check ever. We noticed many stores (lots of bourbon here and it seems that everyone is on that bandwagon.) They also had one really robust store here with many brands, sizes, etc... I wound up buying some take home at the Churchill Downs Store but was a little set back on the pricing. $45.00 for hat??? A fairly quick walk to the gate and we sat a waited. Internet is really good here and I had no trouble viewing some live video. After waiting a bit we decided to stop by Chilis for a quick bite before the delayed plane left. You can see that they're doing a fir amount of construction here which is good since this airport could use a bit of a facelift.

    This is a great little airport. It has many amenities such as restaurants and businesses but…read moredoesn't come off as congested. There is plenty of seating in the airport and my flights weren't at capacity to where we had to fight to get on the plane. I even noticed the TSA agents seemed to enjoy their job which is not the norm in other airports. They greeted you, smiled, made small talk, and chatted amongst themselves. It was refreshing to see and experience. The seating seemed a little primitive as I didn't observe a lot of electrical/charging capability. I had to put my coffee on the seat as I went off and left it with my wife given lack of tables. My wife looked for a lounge but didn't locate any. I'm not sure if that was the airport as a whole or specific to Chase/AmEx cardholders. My daughter who is stationed in Italy and came to visit was complaining about the US coffee and I observed an Illy Italian coffee machine by our gate which made her smile. Love this aiport.

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    Louisville Muhammad Ali International Airport - 08.28.25

    08.28.25

    Louisville Muhammad Ali International Airport - Ride share pickup area

    Ride share pickup area

    Louisville Muhammad Ali International Airport - Grab and go shop

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    Grab and go shop

    Greyhound Bus Lines

    Greyhound Bus Lines

    1.3(43 reviews)
    4.7 miCivic Center, Downtown

    Traveled from Jacksonville to Louisville and as soon as we had to get off the bus to get serviced I…read morewas put back in the wrong bus due to the greyhound worker not scanning my ticket and would up in Louisville 24 hours later and never seen my packages again. I had 4 large luggage piece( I brown box, I large black bag, I green and grey bag and one black bag with grey stripes) that gave TOTALLY disappeared. No one has seen any of my items since I was asked to get off the bus to be serviced. No remorse..No contact numbers to dial.. my important papers and items are just lost. This company is awful. All they can say is submit a form. I've done that and placed booking number 3286497457 on so many documents the number comes to me in my sleep. How do you lose someone possessions and don't have any remore or face any reproceptions when you all did it? Crazy..man. Things I will never get back or see again. Heartbroken

    The 0835 bus driver was extremely rude and told a customer boarding to pour her hot coffee on us…read more He also asked her to hit us with her bag. He threatened to kick us off the bus if we talked to each other and complained about everything. He made us feel uncomfortable. He is supposed to represent the company in a positive light, but instead, he made many people angry. He discriminated against white people. I am going to request compensation for this behavior.

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    Greyhound Bus Lines
    Greyhound Bus Lines
    Greyhound Bus Lines

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    Spirit Airlines - Best airlines for customer service that exists today.

    Spirit Airlines

    2.1(15 reviews)
    0.0 miAirport

    Spirit airlines located at the Lousiville airport is a flight service that offers cheaper flights…read morefor boarding only. There is extra fees for carry ons and luggage. However you are allowed a purse or laptop bag for free. My second oldest daughter was cheering in Disney and had practice late on a Tuesday night and her team wanted her down there on a wednsday. Us being a family of 7 making a 13 hour drive in one day is a no go. So my wife and my other 4 daughters made the drive towards Atlanta on a Tuesday and me and my cheer daughter flew down direct wednsday morning. Worked out as the only thing we needed on the flight was a phone charger and that fits in her purse. So spirits cheaper boarding worked out perfect for our scenario. The flight itself was smooth and comfortable. They do not offer complimentary snacks or beverages or any form of tv entertainment however this was a 2 hour flight so we didn't need that. Overall we had a good and cheap experience. Would definitely use in as Similar situation in the future.

    I have been trying to get Spirit Airline to replace my damaged luggage since the first part of…read moreNovember. They keep asking me to do the same things I have already done. I sent them pictures of my luggage and a picture of my confirmation that they sent me with the time on it,I took my luggage back to the airport before I left Vegas and was told it was taken care of. When I got home I was asked to take my damaged luggage back to the airport again. When am I going to get a resolution to my problem? I am really frustrated with their customer service reps. Has anyone else had this problem with Spirit?

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    Spirit Airlines - More of the same.

    More of the same.

    Spirit Airlines - Fang starting to fall asleep sitting up on Spirit Airlines !

    Fang starting to fall asleep sitting up on Spirit Airlines !

    Spirit Airlines

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    American Airlines - airlines - Updated August 2026

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