15 hour delay... missing flight attendents, the plane being broken... going to have to come back tomorrow

Flew 1st class SAN-DFW-ORD, all good, ground staff and cabin crew were great. Then we checked in (1st) at SDF @7.30 am. Michelle (or similar name) seemed like she hated her job, the company and/or passengers or maybe she was just having an off day. She wasn't aggressive or inefficient at her job. Just unfriendly, no eye contact, and somewhat rude and dismissive. I dont expect anyone at AA will ever read this but just wanted to get it off my chest!! 2 stars as she was at least efficient... read more

In the spirit of thanksgiving I am grateful I don't fly this dumpster fire of an airline more often. The flight from DCA to SDF was four hours late with very little explanation or communication as to why. We had to De-ice which we were told would take 15 minutes. It took 30 and we sat on the tarmac after finishing another 20 minutes -again with no communication. Flying back today our flight was cancelled and we were re-booked through Chicago in winter. Fortunately Southwest Airlines had a flight that got us back much earlier. The only reason I did not give a 1 is the phone service answered quickly and helped us cancel our flight. How does this airline stay in business? read more

American Airlines is the national airline company that is one of the major players for traveling based flights. This particular review is for the American Airlines positioned at the Lousiville airport. I've flown American a few times in my life. The flights are usually pretty smooth without much layover and the planes are usually pretty comfortable. Ok my most recent flight they had a setup where you could login to your phone for free by scanning a code and watch movies and tv shows while in flight. They had a surprisingly large selection with rather new options as well. So that's a nice newer perk (at least for me I don't fly often). Workers here always seem friendly. I'm usually a carry on only guy so never really pay for luggage. I've traveled with strollers and car seats and you just check them at the booking terminal and get a tag and leave by the plane entrance. So a rather easy and see less transition for those traveling with infants or toddlers. Overall while I do not have an airline of choice. American and delta both seem to be solid options flying out of Lousiville. Haven't really had too many issues with either. read more

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in general, I have had pretty good experiences with this airline. I must say that my most recent experience was pretty nearly a disaster. And I did not feel like the airlines did a particularly great job of making things right for the customer. But in general, I feel like airline customer service is pretty poor, across-the-board. so I am not convinced I would've had a substantially better experience with one of their competitors. read more

I routinely travel from SDF to GSP. Have always had a good experience even at peek travel times. I like traveling 1st class on this route because I have very poor balance and have to use a cane. I get a great seat at a reasonable price. I like AA and have had not bad experiences. PS: GSP has a great resturant just at the end of the up excelator which services out of this world gin martinis. read more

Worst airlines I have ever dealt with. Terrible customer service and extremely slow. American delays my flight and changes me to land the next day. Then I have to bend over backwards to get this all fixed and settled. I will never fly with this airline again and will definitely never recommend them. read more

We booked a vacation through a travel agent a year ago, and despite me checking into the flight online the day before the flight, AA oversold the flight. It is shocking to me that you. An pay in full for a service a year in advance but not be guaranteed the service you paid for. Their business plan apparently relies on no shows read more

I flew to Louisville from Fort Lauderdale for an important conference. They left my bag in LaGuardia and I have no clothes of materials for my conference starting in the morning. Tried contacting but it's an endless runaround of online "track bags" that leads nowhere with no updates for the last 7 hours. Try and contact customer service is a dead end as well. Every time you click on a bag problem, the continue button goes away and you get a link to the same old dead end tracking link. NEVER FLYING AA AGAIN!!! read more

If you can avoid this airline I would definitely do so. Just horrible service. Flight was delayed twice and comunications and support were not good. read more

So they have two check in lines (priority and main) but they only take people in the priority line while the main line grows longer. Service is not their strong point read more

These bastards make it impossible to claim your miles. Also, their concourse at Charlotte airport is absolutely horrible, way too packed. Avoid C if you can. read more

American Airlines ticket agents in Louisville must be very poorly treated as they are the most unhappy people. Stood in priority check in for well over 30 minutes while agent helped a complicated passenger. Good for her, however why not call over another agent to continue with the growing line. At one point in time she looked me straight in the eye and very sarcastically said "we're working as fast as we can" Not sure why since I had not said anything and was wearing a mask and she could only see my eyes. She then had another miserable agent come down after making a rude comment about the people in line getting "restless" So sorry they don't like their jobs. Added later-Gate agents were GREAT! read more

I travel often and use different airlines depending on destination. Things happen, weather happens, and I don't. blame airlines for the chaos that results. I have significantly more issues with American than all other airlines combined. They range from delays due to lack of crew, parking on the tarmac waiting on a gate, 80 person deep customer service line due to short staffing, etc. If you can avoid using American, I would recommend it. read more

Think of the worst 25 minute wait that you can have for something that takes 10 seconds to do, and that was my experience. I checked in the night before on the app and just needed to get my bag tagged and then I could leave for my gate. Why use the app to do things faster if the bottleneck is a desk for ticketing with 3-4 attendees who wanted nothing to do with considerationnof others and speed of service. The people ahead of me seemed to all be hard to ticket customers with lengthy problems and tasks associated. I know that common sense at an airport is to get the people in a rush moving and those that have flights delayed and that are not in a rush will take time and wait. The delayed passengers and those not in the next hour flight should be together, put them in their own line with an attendant as they know that they have to wait to get help. The other attendants can run the gauntlet asking by exclamation "who needs to drop off a bag and is leaving within the next hour?" That allows my 10 second bag tag printing and application to my item to be over and done and you not get this review. Most locations that get volume customers who have no other choice but to deal with your inefficiencies won't even read this and try to accommodate, but my additional desire is that this review helps others be aware of upcoming headaches to their speed of service. read more

First, don't be a chump like me and pay for your bag. I didn't want to be 'that guy' I didn't want to be 'that guy' who brained people putting my bag into the overhead bin before the flight and braining them again afterward. I didn't want to be 'that guy' racing through the airport, banging into everyone with my luggage as I inevitably traveled at top speed betwixt gates to get to my connection. Everyone is awful and it is worse when you're flying. Little things you could do to consider the people around you: speaking softly, being clean, confining yourself to your assigned space, ensuring your child's contentment so they're not carrying on and kicking other travelers, and not being a loud, profane drunk at four thirty in the morning are routinely tossed in the bin as you go through TSA. Don't be dumb, don't pay the bag fee. They'll load your bag for free when you get to the gate and check it to your final destination and that's not it, you don't need to go endure the luggage carousel at the end of your trip because they hand it right to you on the jet way when you land! I am profoundly stupid for not just dragging that bag behind me and running into infirm oldsters and disabled veterans as I careened about the airport between terminals. Second, pack a snack if you think you'll need one. Not only does American Airlines think that a grown adult only needs half a soda over a four hour trip they also don't think at the price of your ticket a wee bag of pretzels or peanuts is in the budget. You can BUY snacks from them but since I mortgaged one of my kids so as not to be an inconsiderate traveler I didn't want to go further into debt for some trail mix or whatever. There's a lot about flying not to like. There's nothing you can do about it but there are things American could do: 1. If someone's being drunk and obnoxious on the plane I shouldn't have to say something from twenty-five seats away 2. If someone has to check their bag at the gate you could charge them, and honestly they know what they're doing: charge them double OR refund my money 3. Have procedures in place to ensure traveler comfort in the case of bad parenting. Parenting is apparently so difficult that you can't even apologize when your kid kicks someone. Some sort of action plan so that those of us who are informed about contraception can enjoy their flight as best they can and not be in physical pain days later 4. Truncate your boarding groups, you have too many. Board the old, the infirm, the very young, and those you feel are special but how many groups of that do you need? I don't see myself flying American again because, even in Louisville, there are better choices. read more

American Airlines - Airlines Near Me - Louisville, Kentucky

I had a good experience with American Airlines during my check-in. The agent who helped me was efficient and friendly. There was an adequate number of agents so that the line moved quickly. This was a welcomed difference from the last time I traveled (with a different airline). Boarding the plane was efficient and actually kind of fast. It was a full flight, so the efficient boarding was surprising. The Louisville-based crew was friendly and professional. We left online and arrived at our destination (a connection) almost 30 minutes early. That was wonderful because I didnt have to worry about missing my connection. I will wait until I received my checked luggage before I finished this review. This experience, on my first leg of my trip, was really a good one. At my destination, the luggage took about 30 minutes to come to the carousel. We were not told the issue, but there was an announcement over the intercom to tell us of the delay. My luggage did not have obvious signs of abuse (as is customary when I fly with an unnamed airline, whose name begins with a U), so I was pleased. Overall, this was a good flying experience. I really enjoyed it because getting a positive flying experience seems to be a crap shoot these days. So, I'm glad that I had one. Hopefully, my return flight home will be similar. read more

I really enjoy flying with Anerican AIrlines! I applied for their advantage card to get priority seating and a free checked bag which is very nice. The only down side is that they are not available always and the planes are generally smaller so the technology is a little lacking. But that is made up with the customer service they provide. They are very helpful kind and accommodating in my experience and I really appreciate that more than in flight movies. The app is also very great to have and easy to use! Looking forward to many more flights! read more

American Airlines - Airlines Near Me - Louisville, Kentucky

The Cincinnati check-in and gate control employees were friendly and efficient. The Admiral club attendat at JFK was curt and dismissive. The 3-4 flight crew members (not pilots) I interacted with for 7 hours were all unhappy and showing it. We had to beg for waters through the flight. An in flight medical emergency occured with an overhead request for medical assistance. As a physician I responded but was repeatedly told to get out of the isle and got back to my seat with repeated intensity so I went back to my seat for fear of winding up in zip-ties. On my return flight the crew was friendly, kept us hydrated but the video system wouldn't let you select movies which made for an even longer 8 hour flight I have much better overall experiences with other airlines for trans Atlantic flights read more

upon boarding on my first flight heading to Philadelphia, then on to Barcelona, I had my one small carry on suitcase (between both my son and I) snatched from me and was told I had to check it because they didn't have the space. I asked if it was just curbside, but was told no that I could pick it up in Barcelona. I was shocked. I paid $4300 for two tickets and they were telling me I couldn't take one small carry on between two people. I tried contacting customer service through chat. I was told to send a formal complaint. I went to the link they sent me and filed the complaint. I received an email saying "sorry for the inconvenience. we hope you continue to travel with us." I am appalled and disgusted with this type of service. I will NEVER fly American again. Shame on you for treating your customers this way! Everything I needed for the long haul flight was in that bag and I had no access to it. What a horrible way to treat customers. read more

This review rating is due to the Gate Agent, Dawn Shaw. Today there was a nationwide Ground Stop due to the FAA. sands of flights were delayed or canceled. My international trip included with missed connections. Dawn rebooked my flight while helping other passengers catch her boarding flight. I watched her help a passenger who didn't speak English by talking to a translator on his phone. I personally saw her help seven passengers in a few minutes while keeping a pleasant attitude and boarding her gate at the same time. IMPRESSIVE. read more

American Airlines customer service is terrible and unfriendly. I get that people are difficult but staff needs to remain flexible and empathetic. read more

Worst customer service at SDF Airport. So I was not aware of covid testing requirement and was not instructed by AA of the changes to my ticket on September 23 if new requirement. To make story short, AA kept saying not thier problem. Refused to let me on the plane. Cancelled my ticket and refund me $104 from original $550 ticket. All I can remember is "it is not my problem" and that is their motto or what it should be. Thanks AA for great service and for having the best cold hearted people working for you. read more

The plane from Louisville to Chicago was 4 hours late. The connection to my final destination was canceled. The gate agent was rude and refused to rebook with next flight and wanted to rebook a flight 3 days away. I left the airport and took a rental car the rest of the way. Their customer service for refund is nonexistent. If you can avoid American Airlines you should. read more

American Airlines, you make me sad. I have flown on over a dozen international flights in the last ten years and my first international experience with you was dramatic. On Sunday, June 15th I flew on your airline. Other airlines allow you two checked bags free on international flights. AA won't treat you like a lady. At check in the bald clerk (in the confusion I didn't look at his nametag, so I can only describe his appearance) asked me to pay for the second bag, I let him know that it was an international flight so I get to check two bags for free. He didn't make me pay for it and completed my check in. But like a bad date who "forgets" his wallet, he yelled in my direction after my friend checked in and told me harshly that if I didn't pay for the second bag he wouldn't let me board. I wasn't sure if he had that authority, but I tried to reason with him. I thought that I would be able to check in two bags for free, I did, but then he realized that he made a mistake. This airline only allows one free checked bag for International flights. He admitted that he made a mistake, a mistake that I was forced to pay for after the fact. He made no apology, but was curt, and rude. His attitude made paying the $70 fee even worse. I felt mistreated. read more

Friendly customer service who seek to provide excellent service. I like flying AA. Gates are clean and fairly modern.

My fiance was made late (the ticket agent was on the phone with a manager verifying my fiance identification) and was told to give up her Israeli citizenship. read more

Sitting on an American Airlines plane as we speak. Captain keeps making excuses but we have be delayed for 2 hours for paperwork on hazardous material. Plane was supposed to take off at 2, it is now 4, with no end in sight. Negative 10 stars. read more

Our plane was delayed due to mechanical issues out of SDF by 4 hours which caused me to miss my connecting international flight. In total, I was held back by 9 hours. The attendants were calm and very patient rebooking everyone on the flight. We were given hotel, cab, and meal vouchers at a timely manner. Although the day became very long, I was still content with how AA handled the situation. They made a potentially dangerous flight safer for everyone. read more

My daughter was flying for the first time ever, on a business trip so she was alone, which made what should've been an exciting experience even more scarier. She left San Antonio got to Dallas to connect to Louisville, Ky ran to get terminal announced to female attendant she was coming, well this person must've had a bad day because all she did was look at my daughter and close the door, but she was blessed enough to have someone that actually enjoys their job and was nice enough to help her get another flight, American Airlines plz screen your potential employee's a bit better and make sure they want the opportunity for what I'm sure is a great career, and not someone that just wants a check w/benefits. read more

My experience with American Airlines at SDF is very similar to other reviewers.DREADFUL.Today was the first time I have ever sent my child on an airplane unaccompanied.She was flying to DC to attend a friend's religious event.I booked the only non-stop flight on Saturday in our region.I bought a non-stop first class ticket plus paid a $300 unaccompanied minor fee.I was happy to pay for first class ticket with the fee because I thought they would actually take care of my child.I was wrong.We checked in & went through security.We then went to the gate.It was a little after 7:00am.The flight was scheduled to leave at 7:15.The door was shut and there were no employees anywhere.We heard no pages or last call announcements.We knocked on the door multiple times.I tried to call the airline.They knew we had checked in AND had gone through security.Other airlines actually want people to fly on their scheduled plane.I ran back to security to get someone to help.I left my child at the gate.The plane was there!The gate was attached!They knew an unaccompanied minor was on her way!When I returned there were two gate workers (Paula & Kristina) with her.She was crying & very upset because they would not let her on the plane.Paula told her she missed the flight.I told Paula that we had been waiting there for 15 minutes.She said what time did you get to the gate?We thought about 7:03.She said we were wrong, they shut the door at 7:07.I said we thought we were there in advance.She then asked, several times, very rudely, "IF THEY,Paula & Kristina, HAD SHUT THE DOOR IN OUR FACES?" Excuse me? "DID WE SHUT THE DOOR IN YOUR FACE?" I said no.She said then you weren't here at 7:03 or 7:07.My daughter is sobbing.She had looked forward to this trip for months.I said the plane is still here, attached to the gate.Please let her on, if she misses this flight, she won't make it on time.There are no other non stop flights.We were checked in and at the gate, this has never happened to us before.Please please please let her on the plane.Paula said she missed the flight, you need to find another flight.I said the plane is still here, is there anyway she can get on the plane.She said she missed the flight.I said but its still here, can't she get on the plane. Paula said "DO YOU NOT UNDERSTAND ENGLISH? She missed the flight."(FYI Paula speaks English with an Eastern European accent, so I thought her question was inappropriate and odd.)My child & I were both very upset, crying, begging.We heard the other worker, Kristina, say to Paula, I can try & call the plane.Paula said no she missed the flight. Kristina offered again, Paula said no.I was overwhelmed, we fly all the time, this had never happened, ever.The Louisville Airport is small, there is no reason this should have happened.I was in shock, we sat away from Paula.We were crying, trying to figure out what to do.Paula turned to us and said "YOUR TEARS ARE NOT GOING TO GET HER ON THE PLANE." You need to tell me if she wants to take a flight at 2:30 with a 2 hour layover in Chicago then to DC, or a 3:30 one with a layover.She missed the flight.I told her I was trying to process everything that had happened.My daughter was sobbing,she had been excited for months.Now I didn't know if she could go.No matter when she left,the festivities would have started.I wasn't sure they could pick her up from a later flight.I had no idea what to do.Obviously Paula was not going to help.We headed back to ticketing.THE PLANE HAD STILL NOT LEFT THE GATE!It was unbelievable, like a bad dream.Who treats customers like that?Answer: Paula and AA.My child was scheduled on a flight from Lexington through Philadelphia to DC.You can guess what happened. Mechanical difficulties, further delays, a possibility of being stuck in Philly overnight.More stress for a parent and a child, who were already stressed out because of Paula's unkindness.I understand schedules and the need to be on time, but the flight was there for 20 minutes while Paula belittled us.My child eventually arrived in DC at 4:00pm, 7 hours late.The inconvenience that Paula caused led to the people in DC scrambling for people to pick her up distracting them from their important day.They ended up asking one neighbor then another because of the all the AA delays.All of this could have been avoided if Paula had been reasonable.Other airlines want people happy, to travel again.It is stressful sending your child by alone and it would have been nice if Paula would have tried to help instead of being so nasty.We can't be the only people she has treated poorly.Just read the other Yelp reviews.This was the first time we ever flew AA.We generally fly Delta.After today's experience that won't change.Everyone else in Lexington&Louisville with AA were wonderful,kind,&helpful.If I were AA I would find a non-customer service job for Paula. read more

The merger if US Air and American Airlines has taken two poor airlines and made 1 terrible airline. Customer service is terrible. The boarding procedure they have with 8 groups but they board in two groups is beyond stupid. USE A DIFFERENT AIRLINE read more

Terrible terrible experience with them. Flying from D.C. to Louisville with connecting flight through LaGuardia, flight delayed by their ground crew problems, but they forced me to pay extra to get on earlier flight even though staying with my original flight would have forced me to miss my connection and stay the night in LaGuardia (which they already told me they would not cover). Staff rude, when I contacted their customer service to complain met with a ton of bureaucratic obstructionism and finally got frustrated and stopped dealing with them. Will never fly their airline again. read more

I don't normally leave negative reviews about places but I am so upset about my experience with American Airlines. My aunt and I arrived at the gate at 6:20, our flight was at 6:30. You are supposed to be there ten minutes in advance. We cut it close, but as we were sitting waiting to board the plane a flight attendant approached us and asked what flight we were on. She then said "you just missed your flight." She claimed to have paged us which we had not heard, and she immediately got defensive and rude to us. She was extremely unpleasant we asked to be switched to another employee because we did not have any desire to deal with her. We were charged $75 to change our flight, which is absolutely ridiculous and we were not even aware of that policy, the reason being it is a new policy that AA has conveniently not made their customers aware of. I will NEVER be flying with American Airlines ever again. Worst customer service I have received at any business. read more