We have bought a new Yamaha CVP805 from Ela Fox and we are amazed on her efficiency and service…read more She is super good at giving us recommendations for the pianos and trying her best of finding the best piano matching our needs. She has offered us a great price and even one-day shipping for my piano. The aftersales service are fantastic. We had questions about our piano and she replied immediately. We have not expected that she will answer our question even during the weekends. She is so kind that she uses her own time trying to find the answer to my questions. I would highly recommend that you check out this store and the amazing services.

Bought a Yamaha N1X from Ela a year ago. She was super helpful and it was an easy process. Delivery…read morewas quick. Minor issues with the Yamaha and they recommended a Yamaha tech and everything was fine under warranty. Highly recommend. Thinking about them now because I want an upgrade!

Jian Min was responsive and professional. He showed up on time and did a good job…read more As my piano hadn't been tuned in a long time, he provided the option of a longer one time tuning or two separate tuning sessions one month apart. Given that the price difference was minimal and that it would have been easier for him to do a single session instead of coming here twice, I appreciate that he recommended the separate sessions to give the piano time to settle before subsequent fine tuning. He also recommended an in-piano dehumidifier as my location is very humid (which is true) and there are visible signs of moisture damage inside the piano. I appreciate that he informed me of this, but without being pushy about it.

I highly recommend Jian Min. My daughter used to play piano but hasn't in years. Recently my 6 year…read moreold granddaughter started lessons and I decided to get it tuned. It's been about 20 years! Jian arrived on time, after examining he quoted me a price of $145 for medium level tuning and recommended 6 month retuning. It took him about 1 1/2 hours. He needed bright light and absolute quiet. He even had us turn off the heater. One key was stuck and he fixed that as well. I had looked around- several music teachers do this as a side job and a local person wanted more than double for the same service. If you want dependable, high quality workmanship at a reasonable price this is the place!

Robert came to my house to repair and tune a Baldwin baby grand. He improved the action on some…read moresticky keys, repaired the music shelf guide rail and fine tuned the entire piano. Easy to work with. High level of expertise and affordable. Thanks again Robert!

Bob is a charming guy. He did a nice job tuning the piano. We appreciated his flexibility and the…read moreprice was OK for the service. We are very pleased.

Ramin, from Golden Touch Piano Service, has attended to my relatively new Kawai acoustic piano a…read morecouple of times in the past year. He has proven to be affable, professional, capable, and conscientious. Thus far, he has tuned the piano, fixed a noisy sustain pedal, and adjusted the piano's action mechanism, all to good effect and at a reasonable price. Additionally, he has willingly provided explanations as appropriate. I intend to pursue his services the next time the piano needs tuning.

Ramin just came and tuned my used upright Yamaha for the second time. My ears aren't good enough to…read morehear perfection or not, but I called Ramin again b/c he was a pleasure! Responsive, punctual, friendly, personable, genuine, and clearly very intelligent, knowledgable and passionate about his work. During this latest tuning, he took plenty of time to explain the piano and its mechanism to my husband, answering all my husband's questions. The piano sounds great and I will continue to call Ramin for my annual tuning!

Richard is a true professional who clearly knows his craft. He arrived promptly and immediately got…read moreto work. He took the time to explain the intricacies of string stretching and the piano tuning process. He is also a warm, personable individual, making the whole experience a delight. I will definitely be calling him again for future services.

I couldn't be happier with the piano tuning for my son's piano! The whole process was quick,…read moresmooth, and very professional. I was amazed at how much better the piano sounds. it has such a beautiful, rich tone now. It's clear that great care and skill went into the work. Thank you for doing such an amazing job! I truly appreciate it and would gladly recommend your service to anyone looking for an excellent piano tuner.

Really enjoyed working with McCrea's on my recent piano move. The crew was punctual, professional,…read moreand handled my instrument with great care on both sides. The crew expertly maneuvered obstacles, including a steep wooden staircase and a tricky narrow elevator situation. They made sure the piano was positioned exactly where we wanted it on the receiving end. Overall I had a very positive experience with this company.

Although I have not used them (still deciding on purchasing a piano). I do recommend them. They…read morehave been very responsive and patient with my husband and myself. They have responded to every email and patient with all of our questions. They have given us, what I believe, fair quotes for moving pianos that we have considered purchasing (used of course).

EDIT - This is the second edit for my review, and I'm bringing it up to 5 stars now thanks to their…read morehelp. After some confusion about pricing for a service (installing a piano dolly on a concert grand) which was scheduled but not performed, I was able to resolve this disagreement with the management team. It was an uncomfortable few days, when I thought I had been treated unfairly, but everyone at Encore hung in there and made sure we resolved the issue. If I could give them a sixth star for being patient with my grumpy pants, I would! I have used Encore to move several instruments, both for professional venues and also for the homes of students and friends. They have been very good about communicating their schedule, which OF COURSE changes throughout the move-day, as they deal with various moves around the Bay Area. I've always appreciated how both the movers on the truck and the office staff have been in constant contact during the day of a move. Best of all they know how to carefully and quickly move a piano. I have seen them manage some daunting stairwells. During COVID times they have been respectful about safety, and stayed masked and distanced during their time working, although I wish they had a policy that required real masks, and didn't allow for ineffective coverings like bandannas and athletic gaiters.

Great company and we scheduled on very short notice. Wonderful price. Very professional.read more

Robert did a great job tuning my acoustic Kimball piano, which I had in my family for over 50…read moreyears. We are the first owners; hence, we wanted to keep it going, and Robert got my Kimball up to specifications and fixed my squeaky sustain pedal. I will be a repeat customer. - Great Price - Professional Service - Great Warranty - Great Communication - On-time Scheduling

I had a warranty claim for my Kawai CA 49. Vince came and diagnosed the issue and communicated…read morewith Kawai the issue. Vince came out a second time and used pro felt on all 88 keys to fix the issue. Vince was very personable and he was extremely thorough in fixing the issue. If you have an issue with your Kawai or Yamaha piano, I suggest contacting Apollo Piano/ SF piano works. Excellent service and work!