Allen Drain came out to fix an issue a different local plumbing company overcharged for and did not manage to fix. They came out the day after I called, the technician was polite, informative, down-to-earth, and personable. He let me know exactly what was done and made sure the job was done before leaving the premises (something the other company did not do!). Whole job was only $140 to unclog a tricky floor drain (about $150 cheaper than the other guys) and it came with a 30-day warranty baring any egregious build-up. All told, best plumber services in Kent. read more

Called them up. Reserved service at my convenience. Timely visit. Fair price. Nice field technician. Great service. Two 1,000 gallon tanks.

We had a clogged drain at the church, so I called to ask when someone could come out to fix it. They informed me they would be there sometime today, and they arrived within an hour. The drain was unclogged in that time frame as well. A+ service! read more

Called them up for an appointment for pumping out my two septic tanks. Scheduled us in two days. Right on time, kept us informed on when driver was on his way. Very satisfied. read more

Fantastic response time to an emergency drain issue in the basement. Fantastic customer service from the office. Fast friendly service from the technician, and price the best of any other service in my area. read more

Call Allen Drain! You won't regret it. Ok- I will admit, I usually do not go for the bigger businesses when I hire for repairs. I was stuck with a drain issue at one of my rentals in Kent on off hours and the guy I've used in the past was not responding any longer. I called Allen drain and they were friendly, responsive, and fit me in quickly. The workers that came out were knowledgeable and got the issue corrected promptly. Their pricing was way more affordable than expected (less than the independent guys I've used in the past). I'm never calling anyone else for drain problems. I've used them several times now (drain issues are inevitable with 4 units full of college renters) and been happy every time. I called them out once and it ended up not being a drain issue - they let me know what the problem was and didn't charge me for the false alarm. They also have a warranty of sorts and will come back at no charge if the drain clogs again within a certain amount of time (I believe 30 days). The customer service is outstanding. This is the company you want to deal with. read more

was 2 hours late, Bernie I believe is the owner, was extremely rude when he got there. The time before was also not a good experience.

We want to thank Bill of Allen Drain Service for saving our Thanksgiving Holiday. We had a house full of guests just as our sewer system backed up into the basement. No flushing toilets here! Conversations here were focused on which fast food restaurant or big box store to visit when we had to go potty. We called Allen Drain Service! We were guaranteed service the same day we called (very rare). Bill was at the house a couple of hours later, diagnosed the problem, and fixed the problem! And taught us a valuable lesson about home plumbing systems. Bill was great! Moving forward, Allen drain service will be our go to for all drainage issues. Thanks Bill! read more

5++ We had to call Bob back we had another clog. The warranty states they will snake the drain again however if they find it's you not them such as things that don't belong in a toilet or sink. I am happy to report I put the warranty to the test and Allen Drain did what that said at no cost to us !! Thank you so much I hope you get lots of customers you deserve it. read more

If I could, I would give negative stars. I called for a main sewer line snake. We'll see if the service actually did anything. But the mess that was left over was inexcusable. Let's start from the beginning. After tracking mud in on my carpeted stairs, THEN putting on the protective covers on his boots I see mud, grass, who knows what else (brown substance) all over the floor. He wiped up the biggest parts with a towel and left caked on brown substance up to three feet off the floor. I called and first words were "Well we're not a cleanup service." Later saying "We're not a cleanup service but There's no reason for the amount of mess you're describing." They offered to send someone out to assist in clean up but I do not want them in my house again. I have used Allen Drain Service two times before and both were good experiences. However, once is enough. Do not use them inside your home. read more

Allen Drain Service - Downstairs hallway AFTER his "Cleanup." - Plumbing Near Me - Kent, Ohio

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Water & ? came up from a floor drain and made a mess in the basement. We called Allen Drain Service in the afternoon, they were there the next day, snaked out the drain and removed the debris & it's just like new! read more

Used Allen Drain service for backed up sewer lines. Always fast and courteous. Fixed the clog every time! Highly recommend!

Great service! They came out the same day and took care of problem quickly. Mike was great and they called back to tell me they were on the way and then checked to make sure it was still working. Price was extremely reasonable also. I will call them every time I need a drain cleaned, you should too! read more

Very good to work with. Schedule quickly. I had to cancel due to not being available. 24 hour message person answers. Kind and understanding. Would deal with and refer again. read more

Very happy with the service and the price. On Sunday of Memorial weekend of course my basement drain and main is clogged. I called another nationally known service at 10 am because they had clearly listed 24/7 service. They quoted me a holiday emergency price to come out and said they would call me before they would come and anticipating between 1 and 3 pm as they had another call first. 5 pm and still no call no call. I called their answering service and they had the service man call me back and he said his call ran late but he would call me before he came out. 7 pm still no call. At 8:20 pm I gave up on the national service and I called Allen. It was pouring rain and Xavier arrived around 9 pm. He explained the process and the guarantee. Was very polite and set me at ease. Service was complete by 10 pm and main drain running again. The cost was 2/3rd's the price of the national chain (that never showed up or called back). read more

This place has some woman named Ashley who works there and when I called the company to inquire about the mess they left I was met with a barrage of curse words by her. I was startled to say the least. Ashley seems like she is not the best choice for making this company look good. I will not be using this service as they left dirt and mud throughout my house and never bothered to clean up after themselves. read more

From the moment I called the customer service was great both Sarah and Kristi helped me figure out what I might need. Jeremy has been out on two different occasions, for different issues. He was awesome and took care of the issue quickly. They came out right away. If you ever need any drain work this is the company to call! read more

Horrible customer service! Took our money and never finished the job. They had techs come to the house to fix our septic they told us it needed to be drained first. They said they would send a truck....They never did! I had to call them acted like they had no idea. Sent the drain truck out the next day, stoled $400 from us , and NEVER came back to fix it! Our septic is still not working....I will never use them again. Wish I could get my $ back. Beware!!! Not worth it.... read more

Do yourself a service and do not call Allen Drain. They are a RIP OFF. Charged me $500 to put in a new sump pump last year. Found that the pump retails for only around $100. So paid $400 for install and service which is ridiculous. A little after a year called them for a night service call. Agreed it was after hours. But was charged $250 for a service call which lasted less than 30 minutes and all the service guy did was reset the float, which if he had told me to try even on the phone while troubleshooting the problem, I could have done. Most honest businesses will help customers that way by helping to trouble shoot problems on the phone to avoid a service visit if it can be a simple fix. But no ALLEN DRAIN wants to try to suck every penny out of you! So much for using a local business which I thought wants to be honest and fair and help its customers. But I was Mistaken. Do yourself a favor and stay away from this RIP OFF Business called ALLEN DRAIN! Will give them negative stars if I could. read more