We had central air installed for first time in our 1927 house.The Elsass crew did a great job for…read moreus.They went the extra mile running the new ductwork necessary thru a very touph crawlspace.Very efficiently installed a new furnace and central air that we are very happy with,and took the time to make sure we knew how to operate our new system.Was all money well spent.Thanx so much! William Metheney

This company is wonderful. They are efficient, trustworthy and are satisfaction driven. We are…read moregoing to use them over and over and over.

Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

No wonder this place has so many 1 star reviews! They go to a home owned by a US Marine with 6…read morekids, and try to screw him out of $2,000??? What kind of business does that? Where is Empathy today? All he needed was a $160 fan which they were charging $1200 for, plus labor. Shame on this business. I know they need to make a living, but jeez, this is over the top. And with the $200 call out charge for absolutely no help at all, he got screwed.

Plumbing Excellence does plumbing like Apple makes software--they care about every detail of what…read morethey do; customer satisfaction and high value craftsmanship are top priority. I called Plumbing Excellence in a pinch when our water heater started leaking. Anthony responded quickly and worked into the evening to get a new one installed, and we had hot water again that night! We were so satisfied with his work and his service that we hired him to fix a gas leak in our fireplace, too. He did, and now we have a working fireplace again, too! Thanks Anthony! Anthony was meticulous but not slow in getting the job done right, kept communication open and honest, and waited patiently at my house while I finished pricing other options. He explained that a hardware store water heater is of cheaper quality than the "professional" model he would install. He also correctly guessed that a competitive quote had come in lower because they did not factor in permitting the work, which he felt was important, and I agreed. He did look for multiple ways to save us some money, including combining visits, not charging for the initial investigation of our gas leak, discounting a subsequent job; he even researched the design lifetime of my new water heater and recommended against getting an extended warrantee in my case since the heater was built to last at least that long if not longer. Anthony and team were friendly, passionate, and a delight to have at our house. I would hire Plumbing Excellence again or call them for advice any time!

Not very happy with their service. Paid over $500. to find and fix gas leak. They did their work,…read moresaid they corrected leak and left. Gas company comes out to turn Gas back on and says it's still leaking. Call Buddy's back out, they now say the leak is coming from the main line going into the house, and give an estimate of almost $6000 to fix. So, let me get this straight...you want me to hire you again for a $6000 job, when i just paid you over $500 and you obviously didnt do much of anything except maybe do a pressure test which accomplished nothing and benefitted me zero? I don't think so.....

Fast service with a smile and great pricing compared to the competitors. I recently had AAA install…read morea new furnace and AC on the home my fiance and I purchased. Tech was polite , efficient and clean. I've recommended this company to all my family and friend. Quality work!

My furnaces are almost brand new and just stop working for some reason. Called AAA and they came…read moreout quickly. They called to inform me that the air intake on the outside was full of leaves and debris. So the furnace shut down so it wouldn't overheat. Wow, what an honest company. They charged me for a reasonable service call and just an hour of labor (I think he was there for 2 hours). I bet many other companies would have a bill $500+. Very pleased with this company and will recommend to others.

Incredible service! Knowledgeable, friendly, and professional. Would recommend to anyone looking to…read morehave the job done right the first time.

From the owner: We are fully licensed and insured .we specialize in water heaters water treatment and plumbing…read moreservice. Water heaters are what we do best!Gas, electric, hybrid, tankless, we are certified at the highest level by all three major tank manufactures and all 6 major tankless manufactures in service sales and install and repairs. We ensure each job is to all code and manufacture requirements. We feature the best warranties and most knowledgeable team. Your water heater is a significant investment in your home. Choose a specialist to get the the safest installation with the best lifespan and efficiency possible. We proudly feature A.O.Smith proline and Navien water heaters Ohio license number 51458

Got back to me right away and was able to schedule the repair at a convenient time. The work was…read moredone professionally and while not cheep was reasonable.

I would never recommend this company! They are prompt and their main guys are good at their job…read more"getting you on board" after that all downhill. The work was terrible. The clean up awful. One day 6 hrs which was more spent sitting in the van then working $12,000. Three months later my house still smells terrible like sewer, there is still leakage in the basement and mold growing after they cleaned and insured me I would not smell anything after a month and their good cleaner wouldn't allow mold to grow. Extremely disgusted with this company!!

Technician arrived on time diagnosed the problem and quickly remediated it- yay…read more Zac was professional and courteous - I'll gladly call them again

Had heard good things about Auburn so I called when we felt the house wasn't cooling down in this…read morehot weather. The service tech was able to come out the next day. He said the AC had no Freon, and the furnace's interior was very rusty. He got me in touch with the tech who writes up the estimates. He came by, told me about my options and warranties, and maintenance plans. I paid him half the cost of everything by credit card. The installers were out on Saturday, two days later! I didn't get a call that they were on their way, but I knew they would be here between 8-9 a.m. 7:55 they pulled in, and I was waiting. The guys went right to work. They had a lot of new equipment, and removed the old stuff. We had an AC unit and new furnace with thermostat installed. The guys were very neat and quiet, and cleaned up the basement and the driveway. Everything went well. I totally recommend Auburn H-VAC.