Went there today to purchase shoes for my husband and even though the store was a little busy, the sales rep Orlando made us feel welcomed and assured us he would be right with us and he did! Orlando waited on my husband, found the right shoes and more importantly, the right fit for his feet. Orlando has a deep knowledge base of the products and services and we left very satisfied customers. My husband was very happy and we will be returning to this store with Orlando has our sales rep. read more

Visited this store just this week to have them look at some shoes I had purchased a couple of years ago. I was greeted with one of the most defensive, aggressive, "not our problem" demeanors I have encountered for a long time. Despite having paid full retail for these very pricey shoes they would not offer to lift a finger to help me with a clear problem with one of the shoes deforming after normal use. The male in the store stated that if he even attempted to send the shoes back, Allen Edmonds would not do anything to rectify. I clarified that he was in fact saying he would do nothing. He agreed. Fortunately when I called Allen Edmonds direct later that day, they were apologetic and jumped on it. I was sent a prepaid postage email and the shoes are being repaired. I hope someone at Allen Edmonds corporate starts paying attention to the quality of its retail store employees. read more

What a pleasure. Store manager Will Alvarez listened carefully to what I was looking for while noting what made me love my current shoes. I walked out with the perfect pair of shoes and I'm delighted. Yes, I will be back!! Pleasant, knowledgeable and patient. Will was the best!! read more

This store has exceptional customer service that went far beyond what I expected. I walked in off the street while shopping with my family, and I was asked what size I needed. I gave the size that I normally wear. I did express that I was a new customer, because I know that higher end dress shoes can vary greatly on how each size actually fits. I was given a size that was one size narrower than I requested, and I tried it on. It seemed to fit fine, in the store; however, after a day of wear I wanted to have one of my toes surgically removed! I returned to the store, and was helped by another salesman, who took one look at my shoes and knew they were the wrong size. He suggested a size based only on visually looking at my foot, and when I tried them on, I realized exactly how these shoes were supposed to fit and feel. When the salesman then measured my foot to verify the sizing, it was exactly what he suggested. The issue seemed to be that the length of my foot measures one size, while the arch measures another. So the result was a shoe that is two widths narrower and one size larger then I originally requested! Although the original salesperson (who was not new) made a large mistake, in my case, the second salesman did an amazing job! He definitely takes shoes shopping to a new level. read more

Outstanding value at the price points offered. Great quality and the after-sales service is superb. I've owned AE shoes for the past 30 years. The only reason I've had to replace shoes is when I actually cut the leather on a chair or curb, about once every 7-10 years. Never had a problem otherwise. Today bought the Norwich monkstrap in Brown. A different last from the Park Avenue. Had to drop a half size. Also, the heel is more loose than the Park Avenues--easily remedied with a heel grip. The narrower B width toe box didn't work for my foot when I tried them. Also, the brown Norwiches look better in person than on the website. They have a burnished toe which is hard to see online. Right now, AE has its big sale--even better. read more

I have bought several pairs of shoes from here and some accessories but my shopping is coming to a standstill. I bought a pair of shoes from the store, which were not in stock. The person helping me did not size me and just went with what was in the computer of which I ordered in the past. When the shoes arrived in the mail they seemed ok when I wore them around on carpet. SO, I wore them to work on a hard surface and boy did they hurt my feet. They were So large and slipped and I was in pain- I hardly made it through the day. I called the store and spoke to an older gentleman. I asked about the return policy- in case they would take back worn shoes. He took the opportunity to belittle me over the phone and told me people my age should be aware of when shoes don't fit and not em wear them. I was not even emphatic about taking them back, just asking about the policy. Ugh!!!!! Won't be back. So many other options to buy shoes at. In the era of brick and mortar stores closing, try just being nice when someone asks a question. I really didn't think I could take them back. read more

Extremely disappointed in Allen Edmonds. I've never worn the shoes, but I have heard the best things about them. I needed new shoes and drove out of my way to go here. The young black man behind the counter seemed to not care about anything. I came in and he was helping another customer. I told him when he finished that I needed my foot measured to find out what last was best for me - this is a HUGE part of why Allen Edmonds wants you to come into their stores, to get fitted properly. He said he was helping the current customer. That customer left (empty handed) and the salesman never made an attempt to measure my foot. He let me look. I asked if they had anything cheaper than $385, he told me that would be driving shoes and casual shoes. He seemed to be content leaning against the counter, and never measured me like I had asked. So I left. Is this really how Allen Edmonds treats their customers? You're about to drop $400 on a new pair of shoes and this is the level of service they present to you? I've gotten better service at Payless. I don't really know what I could have done different except just given him my money. I am in high-dollar professional sales. You tell the customer why they need your product, you get them in the product to try it out as soon as possible, you tell them again why they need it and why they need to buy it today, then you remind them again and again until they buy it. This guy didn't even tell me a single thing about Allen Edmonds shoes. He literally just leaned against the counter the whole time. If he'd spent the time measuring me, explaining the lasts, and putting me in the right shoe that fit like a glove, I would have paid the money. Now I wont. At least not here. Maybe it's all in the fit, but I'll go on a website running a sale that does free returns and order several pairs then end up save myself a hundred bucks or so. read more

Update: For the second time my first quality Walden penny loafers arrived with a defective toe box. Epic Fail!

I recently went into the Woodlands store to exchange a pair of shoes that were a gift and my experience with the Store Manager (Will Alvarez) was probably the best experience I have had with customer service anywhere. He took the time to make sure the new exchange fit perfectly, explaining how the shoes were made, how repairs are conducted as well as care instructions. Exactly what you would expect from a company like Allen Edmonds. I would recommend to anyone looking for a great shoe and a great experience. I will be going back for sure. read more

Best customer service Last year I brought my first pair of Allen Edmonds boots the Dalton's. Wasn't sure I should pay that much for boots but after today's treatment I will be and Allen Edmonds shopper for life. After enjoying my Dalton's for about six months I went back to the Allen Edmonds store in the woodlands and purchased my second pair the black color. During the Christmas holidays while putting on my first pair of boots the looped leather piece on the back of the boot snapped. I was thinking like wow and I wonder how AE will deal with this situation. I will most like have to have the boots shipped back for repair or they tell me this is my problem and point me in the direction of the shoe hospital. Not today as I walked into the store and told the sales lady the situation, she proceed to the back of the store and brought me another pair. Exchanged them and asked to sign a sales receipt and told me thanks for doing business with them. I was out the store in 5 minutes. Best shoe customer service I have ever had from a shoe store. Thanks Brittany you have turned me into an AE customer for life wit your quick action to resolve the issue and making making me feel like a true customer. Dre' read more