Purchased a new Honda Passport from Allen Honda today. Pat Contreras, our sales person was great. He was professional, helpful and fun. Our experience was painless. Would highly recommend! read more

Dalton in the service department was very professional and persevered until the difficult problems were solved.

The staff are very rude. I work for another company they were buying items from, they were being very unprofessional and disrespectful to me, and frankly they were treating me like I was stupid and naive. Itd be nice if people from Allen Honda treated other people like human beings! I will NEVER be buying anything from them. read more

Wow! I consider myself blessed . I've never had a buying experience that compares to buying a car from Marco!! I saw something online but decided I wanted F2F so called, said Ill be there in 30 min I met Marvelous Marco he founded the perfect SUV for me, he listened carefully and I did not have to go walk the Lot. He pulled the vehicle and opened the door and I was SOLD. Hecwas such an gentleman I not have my title or insurance-no worries, he & Cassie wrapped it up for meNo pressure, just an agent that takes his time and with good insight on what wanted and Bingo. Ive always had a Honda but Marco is da best. Call and schedule an appt. with this kind gentleman!! Im a senior citizen used the small cars but I am glad I bought an a higher car! Its an adult car.Finally , This dealership is family owned after my purchase. I joined Marco in a toast of bubbling Apple Juice, toast and rang a cow bell and everyone there clapped and Congratulatef me sharing a Exciting moment for me read more

Allen Honda just refused to sell me a car unless I agreed to buy their protection plan and GAP coverage. That's not optional add-ons--that's pressure selling. Customers should be able to choose what they want without being forced into extras. Really disappointing experience read more

Sold us a car with engine damage that was not realized until 2 months after the warranty expired. This car was insanely overpriced and we were not given the final price until all credit was pulled and approved. We had our 2 toddlers in the room with us for hours and I was pregnant at the time so when it was finally time to look at it all, it seemed like our only option. We were taken advantage of and now that stupidly overpriced car with thousands extra added on leaves us in a hole of upside down loans and a car that needs a new engine that's worth more than the car itself. STAY FAR FAR FAR AWAY read more

My wife and I tried to buy a preowned car from this dealership today. Do not waste your time!! Came in on a car wanting to negotiate price but willing to pay the price they advertised the car on their website. Turns out that the price online did not include $2000 worth of dealer add ons. $600 to for protection on the tint (that the previous owner installed), $500 windshield damage protection, $700 to have the car washed anytime we want in the first year, $200 for tire nitrogen. None of these are services that we see value in. None of these cost the dealership anything. All of these require us to return to the dealership to take advantage of the "protection" offered. We live over an hour away. Makes no sense, which is bedsides the point that we saw no value in any of it. We told the dealer that we would pay the advertised price but did not want the dealer add-ons. They declined the offer. Sell your inventory for the price you advertise! Do not require customers to buy intangible "protection" to pack your bottom line. I've worked in automotive retail since 2005 trying hard to build teams, processes, and cultures that rebuild the reputation of the dealer network and diffuse stereotypes. Great job holding the industry back. read more

As a customer for this dealership for many years. I expected better service and treatment. I had initially had my car brought in for a service recall for the "fuel pump regulator" back in November 2024. The car to my knowledge was working fine afterwards, until it wasn't. I brought this to my service advisors' attention and set up an appointment the following week. The same issues the recall was supposed to correct had not been fixed. Appointment was set for 10:30 A.M. I arrive to the dealership ten minutes early, to be told it would be a few hours for the car to be looked at and diagnosed. I left and several hours had passed with no update. Upon calling the dealership I was told by my advisor that dealership was so busy, and other appointments took priority over mine since it was not a "paid appointment they could make money off of." it had been pushed back. Immediately I demanded for a manager due to the poor customer care service they did not demonstrate. Furthermore, I asked for the car to be looked at immediately, if not I would like my car back. They had wasted my day and time. Taran Sikes the Service Manager was anything but helpful, he had no clue what was going on and again was reciting the same excuse. They told me it would be another hour before they actually were able to diagnose the issue and they would also like to test drive the vehicle. That they had for 5 hours already. I refused to let that happen and asked for my car back. The car was taken out for a drive despite my wishes. Finally, I got my car back, from there. Taran, said they had no real idea what was going on with the car, and he would be in touch. It took a week for me to hear anything, but only because I reached out to him. When I finally had heard back from him, he denied not calling me back. Taran, was then able to tell me the issue with my car was not related to the recall. Though he was not elaborate how, or why. Instead, they wanted to have me pay $1500 to get the car fixed. I was displeased to say the least. After some back and forth of how this whole mess had been handled. I asked to speak to American Honda. As of writing this review it has been two months since the initial incident. This has been a nightmare. Allen Honda, if I could give no stars that would be satisfactory. Failed to take my concerns seriously, and to value myself as a customer. Allen Honda, has in the past had other issues I have dealt with such as unanswered calls from service advisors, lack of replenishing fluids from an oil change, and even finding a cany bar wrapper tucked in my engine. Yes, that is correct, but again I looked past it. This was the final straw and I refuse to go back or recommend them. Allen Honda not once in the many phone calls to American Honda in the last several months has called to apologize or see what we can do to resolve this issue. Though the symptoms are in line with the recall itself and can cause these issues. The class action lawsuit that was filed against them states these very issues. Also makes clear that the recall can cause harm to the vehicle and they are responsible for it. Just disappointed with them, and again will not recommend them to anyone ever again. read more

Profoundly disappointed in the service department. Let me start by saying we have owned 4 Hondas and have loved them all. We bought a new CR-V in June 2025. Scheduled our first oil change this month and were able to do it online. Our appointment was at 1:30 but since we live an hour away showed up early. They were willing to take the vehicle and get started. Told us an oil change would take 1 hour??? We questioned the timing and they mentioned 7-point process. With hesitation we proceeded. One one a half hours later the service advisor said they were almost done but needed to "top it off" by adding the oil. Then we could have the complimentary car wash. By then we were so frustrated we opted to skip the car wash and wanted to get out. Thirty minutes later the service advisor brings us to our vehicle and imagine our surprise to find nut shells all over the floor of the passenger side!!! I bet the oil change/7-point process would take a lot less time if they weren't eating in our car!!! The service advisor wanted to give us his business card for a free detailing due to the entire situation. Really???? I don't want to sit at Allen Honda another 4 hours for this!!! While we love our vehicle I would never recommend the service department at Allen Honda. read more

I tried to buy a used car from these guys and spent all day working out details and getting videos of the car, since I live out of state. After agreeing to their price, they started adding the extra fees that were absurd! the cost of the car as advertised on carfax was good-but then thousands of dollars were added that made it ridiculous! STAY AWAY FROM THIS LIARS! read more

what a shady dealer. Tried to give them my business, but they tried to charge me double of what other dealers want. So I went over to John Eagle and got it at half the price. So sad they have managers that try and cheat customers like they've never bought a car before. What a dirty way to do business. Tarnished the Honda name! read more

I had a fine experience with them earlier and gave a great review. This time was not so good. I received a coupon from them for a specific car. I called them to make sure it was valid; they had me send a picture of it and then said, "Yes, Mam, that is a valid coupon!" So I made an appointment and went in. On arriving at the shop, I was told it was not valid. I will not be back, although I have gone there for years. Looking for a car too--and it won't be a Honda. Surely they know that sending out coupons they refuse to honor will lose them business? read more

I have a six year old Honda Pilot purchased from Allen Honda. Over the years I have received several recall notices, however none of them seemed urgent. I had to be in College station for a few days recently so I called my salesman Honda Bob, and had him arrange for the service department to do all 5 of the recalls. Alex, The service manager and the rest of the Allen Honda team did an excellent job. The provided shuttle service for me to and from the dealership, and also gave the pilot a wash job. If you are someone you know is considering purchasing a new Honda, go see the folks at Allen Honda. If your in the Houston area, it is well worth the drive. read more

Made an appointment for a test drive and was told when I arrived that they don't allow test drives on that model because it's a "speciality" model and they don't want to put miles on it unless we've come to an agreement. Do not recommend trying to buy a car from them. read more

Deceptive pricing. List online price then add in anywhere from $3k to $10k. They can shove their dealership up their a&&. I wouldn't do business with an outfit like that, why would you?? Is there a rating lower than one star?? Thats what they deserve. read more

Most unethical unscrupulous dealership I have ever been  to. I sold cars for almost twenty years and have never seen anyone abused their customers the way this dealership does. I dealt with the general manager. Talk about a bait and switch with hidden fees everywhere. Two different contracts both of them hiding the fact they were overcharging for everything. Beware run the other direction. Anyone that has suffered same or similar situations. At this dealership, feel free to contact me. davedavis7@aol.com or 512-914-4445 Or contact my attorney and mention my name dave davis tha way he will know in reference to AllenHonda... Considering possible mass action lawsuit https://www.georgebishoplaw.com/?utm_source=google-local&utm_medium=organic&utm_campaign=3319 read more

Allen Honda is the definition of bait-and-switch. They advertise low prices, then tack on thousands in hidden fees once you're ready to buy. The sales team is dishonest and shady, and the parts department is disorganized and rude. The GM deflects blame and refuses to take accountability. I wouldn't trust them with anything--not even directions. Save yourself the frustration and go literally anywhere else. read more

Came in with a couple of weird noises and sensations in our car that started after we ran over a tire tread some other car had shed on the highway. We avoided it the. Eat we could, but couldn't avoid it completely die to traffic and a narrow shoulder. We were very concerned that running over that road debris may have caused a serious drive-worthiness issue, so we called and came straight in to Allen Honda. We got there shortly after 5pm, but there were still techs on duty who could look at our car. The tech and our advisor Brendon were very promptly out to see us and get our car up on the rack for inspection. It turned out that the tire we ran over bent the splash guard, and that was making all the strange scary intermittent noises we were hearing. They took the splash guard off, ran our car through the car wash, and sent us on our way back to Dallas, confident in the road worthiness of our car. We were in and out in under 30 minutes, at no charge. 5 Amazing Customer service stars!! read more

Allen Honda - They have earned a ton of awards and deserve them all! - Car Dealers Near Me - College Station, Texas

Terrible experience. After speaking at length to a sales rep we made an hour drive from out of town to purchase an Odyssey. When they brought us the final invoice there was an extra $4,500 in accessories fees added to the price (not including tax and title, which we were expecting). At no point during our communications (or in our research on their website) did we see/hear anything about these charges. Their explanation for this charge sounded like they were treating this like a new car purchase (upcharge for tinted windows, etc.). It was classic bait-and-switch, and it was completely unethical. I wish I had read reviews online before going there. read more

I wish we had checked reviews prior to visiting, it would have saved a lot of frustration. It appears our experience mirrors almost every other 1-star review. From misleading pricing to sub-par assistance from the sales team. You can get a much larger selection, and more engaged sales support in Houston. It's worth making the drive to avoid the frustration! read more

My Aggie was in a panic when her Acura key fob presented a warning light. I called this dealership and got a nice man on the phone who advised me that she could bring it in. I asked for the cost and he said "no charge". What?! Good customer service and free99?! My daughter said she was in and out and that they were "very nice". I truly am thankful to know that should my daughter have any mechanical issues when she is away from home that she can take her car to Allen Honda and be treated with respect and courtesy. The key fob replacement may seem minor to many of you, but good customer service, and removing another stressor from my daughter's plate means the world to this mom. Thank you!! read more

Under no circumstances should anyone do business with Allen Honda. Today, I went in there to purchase a vehicle for the listed price on their website. When they brought me the financial details, they added around $3,500 to the cost. When asked what it was, they said it was upgrades to the vehicle. The vehicle I was purchasing was a top of the line vehicle, and there was no need to add anything to it. It already had all the bells and whistles. I asked them to either honor the price on their website or I would walk. Jake (the sales manager) said they add that to all of their vehicles. I walked out. Totally dishonest company and shady tactics. Everyone should avoid this dealership. You should drive out of town before doing business with this dealership. read more

Let me start by saying: I have been a Honda loyalist for a while. I've only ever owned Hondas and prior to the last three months, Allen Honda has been a place I trusted unconditionally with my car. They always felt very honest, straightforward, and were dedicated to customer service and helping you with your vehicle service needs. As a woman, I never felt taken advantage of or spoken down to. I am not sure what happened but since August of this year, the service department has not been the same. A few months ago, I came in for a routine oil change and they didn't put the drain plug back properly. I only noticed a few days later when there was a strong burning smell coming from my vehicle. I also recently came in for a state inspection and for an issue with an intermittent rattle near my windshield. When I arrived, the service advisor told me that since the windshield problem was intermittent and "so specific" he wouldn't be able to get a technician to look at that. Despite the fact that the problem only started after I had some Honda warranty work done. That same visit, the service advisor came and told me my vehicle "failed inspection" for xyz reasons that would run me more than $500 to fix. I assumed he meant the state inspection, since that's why I was there, and I'm from out of state so I am not familiar with what is included in the state inspection. Sure enough, after some prodding, I learned that I only failed Honda's inspection - NOT the required state inspection. This felt deceptive and the whole visit left a sour taste in my mouth. Hopefully Allen Honda can work out their most recent issues since they used to be fantastic and trustworthy. Unfortunately, these two bad experiences in a row mean that I won't try again to find out. read more

$7k in non-negotiable garbage fees on top of the MSRP and "market adjustment". Pushed hard to close after test driving one car and after I repeatedly had told them I was still shopping and wasn't ready to buy just yet. Overall bad experience. Felt like they were actively trying to con me. I left and found a dealer that didn't treat me like a mark and got a significantly better deal. They didn't rush me. Let me test drive several cars. Helped me find the car and features that fit my needs. Charged me under MSRP and had ZERO garbage fees. Saved me a ton of money compared to Allen. read more

I could probably copy and paste every other one star review. We wanted a car for our family with three rows and went to look at a 2016 Mitsubishi outlander listed at $12,500 online. Then after we drove it, their price said they had done about $11,000 of work on the vehicle plus $2,000 of upgrades that we didn't even want, such as window tinting and putting nitrogen in the tires. We told them we wouldn't have even come in had we known they were going to try to charge us double the online price. They said they would waive the shop fee but not the $2,000 of upgrades that we didn't even want, so we left and we will never be back. read more

My service associate was Joey. He was able to get me in at the spur of the moment to get an oil change on my Honda Passport. Between illness and life I had struggled to get my vehicle in. Joey was professional and courteous exactly what I expect from this dealership. It is why I have bought my vehicles here. Thank you Joey! read more

I went there today to buy a used 2014 Chevy suburban which was listed online for less miles online and 22,327 listings price. They were first telling me that since I'm pre- approved with my own financing they may not be able to work with me bc they don't work with outside financing all of the time. Lol ok! The. He comes back adds 11k asking 33k out the door for "work they've done on it" that's called packing the price sir. I know how crooked yall are and I will not be silent on your greedy illegal practices. I'll be letting everyone know. You've lost a lot of business. Do not do business even if you finance through them they will probably jack up your approval apr or add bogus fees. Insane! read more

My Aggie had an issue with his car. Living 2,000+ miles away made it impossible for me to help. There was no way he could be without a car. I made a phone call to Allen Honda and spoke with Malcolm. I explained my son's situation to him and asked if there was any way they could help him out. He gave me great advice; and had a plan for me that could help my son. With the help of his supervisor, they took care of my son and his car. Both of these gentlemen went above and beyond to help my son. They stepped in and stepped up at a time that I could not. I am so grateful! Their customer service was excellent, but they went beyond excellent. They were helping me look out for my son. They say it takes a village to raise children, and without hesitation, these two gentlemen became part of our village. Thank you! read more

Amazing associate! I've been looking into trading a vehicle as of recent and I walked into Allen Honda and Devyn was so informative and helpful , although i'm not ready to part with my current vehicle. I wish i could recommend him to everyone he's the ideal salesman. read more

Worked with Eric Adame for a second time, this time to sell my son's used car. He worked hard for our business and gave us a good price. Very knowledgeable - I highly recommend working with him to sell your used car. Really great experience once again. Thank you!! read more

My Ridgeline had a factory recall so I made an appointment with Allen Honda and set up a drop off at 8:30. I dropped the truck off at that time and was told by Alex, a service advisor, the truck would be ready after lunch and he would call me. No one called me and so I called at about 3:30 to see what was happening. Alex told me they had started the repair and would go check with the technician to see how much longer. No apology or explanation was provided for not calling me earlier to at least update me on what was happening. Alex called back a little after 4pm to state the vehicle was just starting the repair and should take about 90 minutes. Again, no apology and I am unsure if he even remembered what he told me earlier. I was called by Alex at 5:45 to say the truck was ready. When I went to pick up the truck Alex acted as if all was good and was glad the repair was completed. I asked what the point of an appointment is for a job that took less than 2 hours. Alex said the dealership will take walk-in requests for repairs and if the parts are on hand they will do those first. I explained this was poor service and I was without my vehicle the entire day. I finally got an "I'm sorry". read more

My wife and I needed to purchase a second car; so, we stopped by Allen Honda to check their inventory. Inventory is very tight; however, they let us know that they had two 2022 Honda Pilots on the lot and a few Honda Passports on the lot. We were introduced to Juan McCullough and he was extremely patient in answering my questions about the available inventory, the pricing of the used cars in their inventory, and about their inventory of new cars. I was able to test drive a 2022 Honda Pilot and a 2021 Honda Passport. My wife and I decided to lease the 2022 Honda Passport. I had a great experience working with Juan, the General Sales Mananager, and with Brandy Gonzalez (finance manager). It was fun and I am looking forward to long term relationship with Allen Honda. read more

We came into Allen Honda unsure if we were buying or not. Mark Trosclair (sales associate) met us at the door and helped us every step of the way. He answered every question professionally and if he didn't know the answer, he found someone who could help. We also met Jake Fredrickson (sales manager) who was very friendly and knowledgeable as well. Mark walked us through the service center which was immaculate. After we decided what vehicle we wanted the process was smooth as butter. Cassie Roe in finance helped us fill out paperwork and we were good to go. Everyone we met was super friendly. I highly recommend anyone who wants good service and great automobiles go to Allen Honda read more

I've had nothing but good experiences with this dealership from sales to service. I purchased a new 2021 Pilot with all the bells and whistles and was treated extremely well. Sales team was super low pressure. That was my favorite part. No need for the "hit you over the head" tactics these days. Buyers do a ton of research before going into shopping at a dealership and the old school tactics just don't work anymore. Allen Honda advertised clearly at the time that 0% financing was available on their commercials and I was able to get just that PLUS more than anybody else could offer in town for my trade. Rusty the GM is one of my favorite people and he (plus the other gents who helped me) could not have been more kind. You won't regret working with this dealership. Service is always easy too and they typically can get me in SAME DAY. That's pretty remarkable when you shop around town and are told 1-3 weeks before they can get to your car. We bring my wife's GMC to Allen Honda too and have never regretted it. I've never gotten to meet Sheli from the commercials, unfortunately... ; ) read more

Allen Honda - Saw the commercials and signs out front talking about Allen Honda being voted number one by locals. It was true. Class act place, very clean - Car Dealers Near Me - College Station, Texas

I should've believed the bad reviews. They spelled my name wrong on the application and sent a fraud alert to all of my accounts. I was unable to purchase a car due to their mistake. The only way to fix this was to send a copy of my SS card and ID plus a letter explaining this issue to the crediting agencies. Once I got my situation handled I came back to the dealership with a check in hand ready to purchase. When they handed me the receipt to sign, not only did they charge me nearly $18k for a $12k car, they STILL spelled my name wrong. They promised to remove certain charges but then added them plus more. Beware of an extra $4k added to your car's price for "accessories" because they tinted the windows. Dishonest business practices and very rude staff. read more

I took my wife's car here for a hail damage repair. Initially we needed to get our windshield repaired because our car was not drivable. They got that done extremely fast and made it a priority. Catherine, our service rep was outstanding. The gentleman that handled our repair, Denny, was awesome as well. When our rental coverage ran out they were nice enough to put us in a loaner. Overall the repair was very well done, in my opinion the car looks brand new. read more

Dealer had a 2013 Chevy silverado 1500 4x4 with 59k miles listed on the website for right under $25k. I did some research on comparable models nation wide and determined that was a fair price. Made contact with dealer to check availability and made the drive over an hour to test drive it. It was a nice truck so I decided to make a deal. The salesman came back from behind the counter with a $34k price. $2k worth of dealer add ons that I didn't want and an additional $7k for servicing the vehicle. I said no thanks and walked out. I suggest to look at the fine print and discuss pricing details before making the drive to Allen Honda in College Station Texas read more

I bought my boy a 2014 dodge Chrysler 300 S series For his graduation gift as we were looking and Test driving this car we noticed that the brakes were a little off. It was a big concern for me and my son so we asked him. What would they be doing to the brakes? The salesman reinsured us that they will take care of it because it Hass to go through their safety inspection and will get taken care of and that the car had a 12 month 12,000 mile warranty on it. Upon picking up the vehicle my boy noticed that the brakes were still off so my son called me so rescheduled an appointment for Allan Honda to take a look at it, supposedly they fixed it the first time which was not true because on the second time that we took it, my son's car lit up like a Christmas tree on the dashboard with all the brake systems coming on. Luckily, my boy has some car knowledge and popped up in the hood, and saw that that it had no brake fluid inside the reservoir so I was a little upset and called the dealership up to express my concern and let them know that the issue was still not fixed resurfaced the rotors three times already and this last time my boy went to Houston and noticed that the brakes got worse when applying the brakes it starts shaking so again we called the dealership and told him about it and now they are saying that the car has no warranty and that all the prior times that we took the car to them was done for free and no one was charged for it. I don't know about anybody else, but I have never seen a dealership do free work on anything no I do know that warranty covers and pays the dealership but again this dealership is not taking responsibility so we will not be buying any more vehicles from Allan Honda, which is sad because I was looking at a black Ford F350 that they had on their lot because I wanted to trade in my 2016 GMC Denali, 3500 for a new vehicle read more

I made 2 appointments and left my vehicle at the dealership for four hours each visit and nothing was done. Nor did anyone call me to give me an update. If I had called the dealership I guess I would be without a vehicle. Just poor customer service. read more

Did not like the salesman's shady approach. Would not answer my questions directly. I ended up going down the street to purchase a new Mazda read more