I am writing to request urgent assistance and escalation regarding the care of my 9-year-old son at…read moreStanford Children's Hospital. This is our second visit to the Stanford Children's ER in the past two weeks. My son's neurological and behavioral symptoms continue to worsen, yet he has not received a full evaluation or treatment for suspected PANS/PANDAS potentially triggered by silent strep. We were referred to neurology, but no evaluation or treatment plan has been initiated. We were also told that the Immune Behavioral Health Clinic (IBH) operates under a separate administration and does not coordinate with the ER. I completed the IBH intake last week, and we were informed there is a two-week waiting period just to determine whether my son will be accepted as a patient. In the meantime, my son has been symptomatic for 13 days with neurological and physical symptoms and has not received appropriate assessment or treatment. Last night, after contacting Guest Services due to my son experiencing chest pain and drooling saliva, we were instructed to come to the ER immediately. However, upon arrival we were again told that no evaluation or treatment for suspected PANS/PANDAS could be provided here, and we were advised to seek care elsewhere. She suggested me to go try PAMF! As a parent who has been awake for over 26 hours trying to obtain care for her child, this situation is extremely distressing. I am respectfully requesting: * Immediate clinical reassessment of my son's current neurological symptoms* Coordination between the ER, neurology, and the Immune Behavioral Health Clinic* Guidance on appropriate treatment while awaiting specialty evaluation Stanford's Immune Behavioral Health Clinic is widely recognized for its expertise in PANS/PANDAS. At this moment, I am simply asking that my son receive appropriate medical evaluation and interim care while we wait for that specialized clinic. This situation is urgent, and I am requesting assistance from patient advocacy services to help coordinate care and ensure that my son receives the evaluation he needs. Thank you for your immediate attention to this matter. Sincerely,Paulina León

Let me start by saying, the nurses here are hit or miss. You can have a really good nurse but most…read moreof them are really new and its a teaching hospital so good luck to you if you are in pain. Also a lot of residents are here learning and shadowing which can make the patient nervous especially when so many people are just observing. I had came here a couple of times visiting family members; nurses laughing in their units and its just not professional. Pharmacy on the other hand, very unprofessional and rude. Technicians there very rude and they don't take their job seriously. I observed a mexican girl delivering medications to the units and she was on her phone talking loud in spanish, wasn't able to catch her name but she's skinny with long hair with a cleft lip. I work at a different hospital so for me to observe all these things from an IVY league known name hospital like Stanford is very disappointing. A family member was in the ICU and I questioned their IVPB, it just did not look right. I had observed something floating in the IVPB and asked the nurse if they could remake the bag, i believe the bag was Ambisome, i saw some part of the rubber particle floating in the bag. very untrustworthy to see how medications are made here. You think you are getting the best care, but actually its very scary since you don't know how the medications are being made. You can't trust the person making them either. That goes for every hospital but for me to see all these things I cannot imagine what happens behind closed doors in pharmacy, or nursing station, from Environmental services to house keeping, not to mention the kitchen! Lets talk about their cafeteria; their food is so expensive. For a banana its like 1.99, ridiculous. Their clam chowder cost almost $10. It wasn't even that good. I'd rather walk all the way to Lucile packard hospital for their cafeteria as its cheaper and has better food options. Don't even get me started about how hard it is to park here. I know UCSF parking is pretty bad as well but for stanford hospital to be JUST as bad and more expensive is ridiculous. Not only are you charging your sick patients parking but people who work there as well. I believe i had paid a flat rate of $25 just for a couple of hours. Stanford has a good reputation, but i wouldn't want to die or get sick here. I would not recommend coming to this hospital.

I recently had to pay a visit to the Emergency Department at El Camino. I have been to this ER many…read moretimes as well as being a patient in the main hospital for surgeries and the recovery that follows. I have always experienced excellent care here. I have an auto immune disease that sometimes causes my inflammatory markers to skyrocket and this will cause me so much pain, beyond what I can control at home. That's exactly what happened last week. I knew I was in trouble and needed to get to the ER fast. My husband got us there quickly and I checked in. I was taken to the triage area for my vitals. Luckily I'm in their system. And most of my Doctors are connected with El Camino because they are a part of Sutter Health. So the hospital knows my health history. The waiting area was packed with sick people. I'm thinking, this is going to be a long and painful wait. I was called back to see the Dr. within a few minutes, which was surprisingly quick. They got me a wheelchair and took me back. All of my joints were hurting so bad that it hurt to walk. I explained everything to Dr. Tsai. I appreciated that he listened to me and took the time to ask important questions. I told him I was supposed to get labs done tomorrow for my metabolic panel because I wasn't feeling well and I told him that the way I was feeling probably meant my inflammatory markers, ESR and C-reactive protein were probably very high. He told me he would order all those tests immediately and start me off with pain pills first and then progress to stronger IV meds if the pills didn't work. I also mentioned to him that the new medication that I have been taking for this problem has not been working very well and my rheumatologist was trying to get prior authorization to increase the dose of that new medication. That's why my pain had gotten out of hand. I was sent back to the waiting area, again, to wait to get my labs done. I was again called back within a few minutes. I was taken back for the bloodwork. Then taken to a private patient room, where I could lay down in a bed and get my IV started. I met the nurses that would be taking care of me. I let them know that it's hard finding my veins. I appreciated that the nurse believed me and got a vein finder to help with finding a vein. She was able to find one that was deeper, in my arm, but it was a good vein. She got the IV started. Her patience with getting my IV started was awesome. A lot of times nurses don't believe me when I tell them I'm a hard stick. She was wonderful and did an amazing job with my IV. Since the pills didn't work for my pain, we moved on to stronger IV pain medication. I was also felling nauseated from the pain. They didn't hesitate to give me nausea medication, right away. As it turned out, my inflammatory markers were extraordinarily high. They gave me the best pain management over the next several hours and didn't discharge me until my pain was under control and I was more relaxed and calm. Pain like that is horrible. I want to give a huge thank you to Dr. Tsai and nurses for listening to me and my pain concerns and doing everything they could to stabilize me. I have followed up with my doctors and am on a new medication regimen to help with the inflammation. I am finally feeling better. The medical team here, treated me with respect and dignity. Everyone was very professional and kind. I am grateful to the medical team that took care of me that day. Thank you to Dr. Tsai and the nurses that all worked collaboratively, to get me feeling better.

I came to the emergency room with a situation, as one does. It's only the second or third time that…read moreI've ever gone to the emergency room of a hospital in my life. I'm one of those people who tries to avoid going to the emergency room unless I think I'm about to die. And that was indeed the situation. I showed up at about 6 AM and I was one of two people there. So I was able to get processed and brought in very quickly. I was very impressed by the security people in the triage process as well as how they nurses, doctor, and techs took care of me. When I left a few hours later, the emergency room was packed and very chaotic. One doesn't get to choose what time an emergency happens but in my case, I'm glad that it was at a time when things weren't very busy.

Potentially good drs extremely bad system that push drs to serve stanford not patientsread more

My experience was with urgent care, Stanford Palo Alto on pastor Drive I believe anyhow if you have…read morea toe issue, an ingrown tail nail don't go there !! lol. some young doctor. She had no idea what she was doing. She cut into my toe at a ridiculous amount and looked at me like she was performing a major surgery. And was like have you had this before , omg, all she needed to do was send me home soak my foot and Epsom salt and baking soda for two days pull back the SKIN get that infection out, expose the nail and slightly trim it. My podiatrist could not even believe that the woman used the scissor that she used two years later my nail has fallen off. It is giving me nothing but problems since that point I had had a broken toe so it made me walk weird and it affected that toe. Hilarious I can only laugh because it was just such one of the most horrific diagnosis ever, it was April 17ish 20 24 third week of April one of the most unnecessary procedures I ever had... my podiatrist at PAMF predicted that she must've almost used like a regular scissor on my little toe, which is now destroyed I remember a nail salon worked on it in grown and they did it with such an ease.

You are welcomed into a secure, friendly, opened hospital environment, and are offered to be…read moreinvolved as they work on your pet. I found this very comforting as I was very stressed out. They walk you through the process, initially explaining how to sign in, procedures to be done, quote of price and payment process. I felt very comfortable leaving my pet here. All the staff, and Dr.'s I encountered are very compassionate and supportive. This is a great choice when your fur baby is sick.

Last week we took our large family dog there. He hadn't been feeling good. We had a feeling it was…read moresomething bad. As everyone knows it's extremely expensive to take pets to the doctor. They were very kind and helpful. They gave us a quote for bloodwork, it was a few hundred more than we expected. They made some adjustments and we went a head with the new plan. They came back with some bad news. We were definitely devastated to hear the prognosis. They were very kind and helpful as they told us they were going to give him a treatment so me could bring him home to say our goodbyes. We were needless to say heartbroken but also extremely appreciative of their honesty in what they thought. We brought our boy home after the treatment, feed him food took him for a few walks and gave him lots of love then brought him back to have him put down . We are supper grateful for their honesty and compassion. We will miss him very much

I have seen Dr Mijalski at the stroke center a few times. Once when I first moved here and again…read moretoday for a follow-up. I had a stroke 10 years ago back when I lived on the east coast. After seeing a hematologist at Stanford, he wanted me to see a neurologist to double check on something. Dr Mijalski did a whole work up and ordered some genetic testing because they never really knew why I had a dissection which caused my stroke. Dr Mijalski is extremely nice and easy going. She is very thorough and makes me feel comfortable and cared for. To be honest, almost every doctor I have come across through Stanford has been great. The neurology department and stroke center is top notch. The only downside of coming here is dealing with the traffic (coming from San Jose) but I either schedule my appointments during the day or come super early before traffic starts. I park in the parking garage and take a walk. Parking garage is free for the first hour and $1 per hour after that. If you're lucky enough to get Dr Mijalski, have no fear. She's the best!

This was amazing. I had no idea I could see a doctor through a portal. Didn't have to wait for…read moreanything and got my prescription sent in after only 10 minutes! Definitely will use again. 1000x better than going to an urgent care with the pandemic going on.

From the owner: We are an online medical care service (also known as "telemedicine"). Our specialty is connecting…read moredoctors and patients for the online diagnosis and treatment of acute and urgent care problems. Our service provides you a FREE online health assessment. Then, we will connect you with a board certified doctor ON-DEMAND who can provide treatment, including prescriptions for ONLY $20. We treat sinus infections, cold/cough, urinary tract infections, yeast infections, and pink eye/eye allergies and more.

My husband brought me here yesterday because I was feeling very ill…read more We were able to use a wheel chair that was available at the entrance. We checked in and I was taken back before we could even find a place in the waiting area. The care I received was exceptional. From the technicians, nurses and Dr.'s, everyone was professional and did all they could to help me. I was given IV fluids for dehydration and medication to help me feel better. Once I was stabilized and feeling a bit better, I was discharged. I know sometimes when you go to the ER it can be so busy. We got very lucky that it wasn't extremely busy. Thank you to Dr. Stromberg and all the medical staff that took great care of me.

4 stars rather than 5 for the wait the last time I was there. (About 3 hours. I might have given 5…read morestars if the food place had had anything I could eat other than a banana). I've been here twice as a walk-in and once via ambulance. Each time they've been efficient and kind. Scalp stitches from a young guy who apologized for how much he was about to hurt me with the anesthetic shot, had me held down, then got it done fast; scoping to verify a blood clot in a limb, with a friendly middle-aged doc explaining it all and getting me set up with meds; carted in by ambulance guys in severe pain and shock, rapidly and compassionately processed for admission. I hope I never need to go there again but they do a very good job.

My dog was violently ill they made us wait over an hour while other dogs were seen with…read moreIn 20 min with the same symptoms ( yes I eavesdropped ). Seemed like we just got randomly assigned to the worst tech and he could not be bothered so we were not seen. We finally left and found care somewhere else. Just horrible

We were transferred to this veterinary hospital from our primary care veterinarian at Adobe because…read moreour dog required care with a veterinarian Train staff overnight. Adobe had called to ensure that there was a spot for our dog overnight. When we arrived 5p at MedVet, there were some forms to sign, but they immediately admitted and took our dog in to the back area for assessment and treatment. We did not have another opportunity to see our dog before we were expected to leave. They reassured us that the vet would do a full ass assessment and contact us if there was anything urgent that night. We could expect a call the next morning at 7 AM from the overnight vet. We indeed got a call at 7 AM notifying us that our dog was doing much better and she could be discharged. Our treatment from 5 PM to her discharge at 8 AM the next morning costed.2k. I would come here first next time if my dog has a future medical emergency. I think they only treat dogs and cats.

I am in a skilled nursing facility. They have nurses from the registry. The last three nurses I had…read morein their facility were incompetent unkind and uncaring I do not recommend in fact if you have a choice go someplace else for a nurse.

I've been with NR since July 2020 and Love working with them. They're responsive and pleasant to…read moretalk/text with. I like them so much I've stopped doing regular nursing and just work for them now. You get to say yes or no to any job, can set your own pay scale, and never have to ask anyone for the day off. The freedom and flexibility is incredible. I honestly can't think why anyone would not do this. I have assignments that are appropriate to my skill set and if they ask you to do something you haven't done in awhile (or ever) they will teach you. (Pic line, catheter etc) I'm very happy here.

This is a really good Kaiser, probably my favorite. They are so efficient they even managed to…read moreprocess everyone in the waiting room after there was an epidemic of nausea and vomiting because of RM.'s stinky vajayjay.

Not one person working at this location is there to help. They will ignore you for weeks, months,…read moreyears. My latest procedure they gave me fentanyl on an empty stomach without my consent. No one addresses any of my concerns. You're better off d*ing on the side of the road than getting any kind of help here. ETA - TO THE PERSON REPLYING: I HAVE EMAILED YOU. YOU, LIKE EVERYONE AT THIS HOSPITAL IS IGNORING ALL MY ATTEMPTS AT COMMUNICATION