This is a review of the two women working the front desk only. I didn't end up receiving care here,…read moreso I don't know anything about the quality of their services. While I was walking to a Capitola restaurant, someone's pet pit bull lunged at and bit me through my shirt and ended up making two puncture wounds in my chest. I was alone and didn't know the area, so I looked up the nearest urgent care, which happened to be Dominican Urgent Care. I wasn't in a lot of pain, but I was in shock, and I had no idea how quickly it was necessary to see a doctor after a dog bite. I drove a little faster than I normally do, especially once I got to the parking lot. I quickly parked and walked into the urgent care with oozing blood still making the stain on my shirt bigger. There were two women at the front desk, and when I said that I had been bitten by a dog, one of them asked me for my insurance. I told her I had Kaiser and that I knew this place wasn't a Kaiser facility, but I was from out of town and didn't know where the closest Kaiser was. I also knew that Kaiser would reimburse for emergency healthcare until stabilization no matter where it is performed, plus I knew that if there wasn't a local Kaiser, they would reimburse me for the entire bill. The other woman told me that if I paid out of pocket, the bill might be more than $1000, depending on what treatment I received. In my head, I was ready to fill out the paperwork and be seen by the doctor. I told them that I understood, and then the first woman said that Kaiser might not pay for anything if I knowingly got treated here without going to the closest Kaiser. I was annoyed by the tone of both their voices. Wasn't this the most American experience ever? I had just had a terrifying experience that caused a potentially serious injury, and the two nurses at an urgent-care facility were clearly trying to get me to leave. Even if their financial advice was sound--and it was--they could have treated me more like a patient than an unwanted pest. Exasperated, I asked them if they knew where the closest Kaiser was. One of them told me there was a Kaiser urgent care in Scotts Valley, and when I asked how far away that was, she kind of rolled her eyes and said it wasn't that far and that I should try that place. Again, perfectly reasonable advice, but I could do without the attitude. Plus, I had no idea whether adding twenty more minutes to my waiting time could be detrimental to my health. I didn't think it was an emergency situation, but I also have no medical training. These two women had medical training, but they neither made me feel at ease, nor did they reassure me in any way that taking more time to drive to Kaiser was the *medically* preferable option. I ended up going to the Scotts Valley Kaiser, and everything turned out fine, but Dominican Urgent Care was the first healthcare facility I visited after a traumatic event that injured me, and people here didn't give me relief, not even any peace of mind.

I went in first thing in the morning to get my ear pain seen. The front desk staff was welcoming…read moreand great at juggling all the different check ins for the doctors and PA's. After I was done filling my form out, I was seen about 15 minutes later. Weighed and vitals recorded. The PA took a look at my ear ache, and confirmed my suspicions about it being viral. My eustachian tube dysfunction has given me trouble a couple of times before. She was very good with suggestions on what to do to help resolve it. But it may take longer to resolve with this cold.

This is by far the worst, least professional experience I have ever had. We called ahead and were…read moreleft on hold for 40 minutes. After getting through on the phone, I verified that they could change my mom's catheter and that they had the right size in stock. They did. We drive all the way from the far north end. We arrived, checked in and waited 45 minutes. Gina Siclari came up from the back and scolded the girls in the front for checking people in. (They were scheduled to close early for a company function) she made them tell us that they wouldn't be seeing us. They saw two other people that came after us and my mom's case was urgent. We ended up having to go to the ER. My mom has dementia and doesn't do well at night. I have never been so mad at any medical professional in my life. Seriously bad!!!!!! I would give negative stars if I could!!!

Best Urgent Care that I've ever been to. I absolutely love Laine and Dr Rossi. The warm and…read morewelcoming. Everyone was so nice.

Went in on a Friday morning and didn't have to wait too long to be seen. The doctor who saw me took…read moretime with me to find out what was going on. Everyone was professional and kind. I was happy to be on my way in an hour of arrival. As I was leaving the waiting room was filling up though. There was plenty of free parking.

I just wanted to say thank you for all the great care I've received at Sutter's urgent care center…read more Their professional triage is quick and efficient and with just one exception, every single doctor I've seen has been a superb listener, great at diagnosis and kind. It's amazing how with constant overflow patients, every time I've felt my illnesses were a prior ity with these doctors. One doctor probably saved my life. Dr. Sawhney, for some reason at the last minute decided I needed an echocardiogram and it turned out I had Afib. Her action prevented a possible stroke. Everyone's great: the receptionists, the PA's. Fantastic service to all of us Santa Cruz sickies. Thank you so much!!!

I am deeply disappointed with the care I received at this urgent care. When my rapid strep throat…read moretest came back negative, the nurse practitioner immediately framed the situation as "it must be gonorrhea or chlamydia" and started me on STI treatment, presenting it as the only explanation. When I specifically asked if it could be something else, she essentially said no. This was not only inaccurate but also incredibly irresponsible. What should have been said was something like: "Because the rapid test is negative, I'll start you on antibiotics that cover different possibilities, including STIs, while we wait for the lab swab to come back. It may turn out to be another bacterial cause, such as tonsillitis, which won't show up on today's rapid test. Let's cover our bases until we know for sure." That would have been professional, accurate, and safe. Instead, I left the clinic believing I had an STI and accused my partner of giving it to me. This created serious and unnecessary distress and could have had lasting consequences for my relationship. Days later, I got my lab results back -- I do not have an STI. What I actually had was a severe case of tonsillitis caused by another bacterium. All of this happened while I was so ill that I hadn't eaten in two days and fainted in the exam room. For a provider to so confidently and incorrectly declare an STI, without caveats or confirmation, was not just careless -- it was unprofessional and potentially harmful. Clinicians have a responsibility to frame uncertain situations with caution and balance, especially when the social implications are so high. This experience fell far short of that standard.

I recently had my first appointment at DOD Soquel location & everything went smoothly! From…read morescheduling my appointment to arrival & receiving exam results quickly. Everyone was very nice from the front desk to the nurse practitioner I was seen by. I highly recommend this location.

Everyone that I dealt with was very professional and nice. I was in the Hospital for three days and…read morehad many test, everyone was very nice,

I called the Lab this morning 07/10/2025 at 9:05 a.m. to simply ask which test I needed to be…read morefasting for and how long. The man who answered was so rude to me that I actually cried after hanging up. He also didn't give me any information without being so unprofessional that I told him, you're rude and I'll call back. I won't ever be using this place again.

My daughter broke her arm surfing and was treated wonderfully by the front desk - very kind and got…read moreher in right away, as well as the medical personnel behind the scenes. Kiley and Connor were outstanding - read the x-rays, consulted with the orthopedic surgeon who was on vacation, and did a beautiful cast. If we lived in the area we would definitely go back to them for our daughter's follow-up care.

From the owner: Orthopedic Express is a walk-in clinic for injuries and accidents, with no appointment or referral…read moreneeded. These injuries include orthopedic injuries related to the hand, wrist, elbow, foot, ankle, shoulder, spine, knee and hip. We offer immediate and convenient care for these injuries without the long wait times and high costs of an emergency room visit. Advanced diagnostic technology and services are available, as well as braces, splints, boots, casts and other devices.

Awesome local business. These folks really care about their community. They're professional,…read moreefficient and quick! One hour return time on covid testing. .

From the owner: Feeling Sick? Looking for the best Urgent Care in Santa Cruz County? Look no further. CruzMedMo is…read morea locally owned and operated Urgent Care that comes to you. Don't spend your precious time sitting in a waiting room. We will bring the Urgent Care to you! It doesn't matter if your in Aptos, Capitola, Soquel, Santa Cruz, Live Oak, the West Side, Felton, or Boulder Creek! We provide high-quality individualized medical care to our patients. We also offer Santa Cruz IV therapy services. Iv therapy can be used to treat migraines and hangovers or to give you an immunity boost. We have expert nurses who can travel to your home or do in-office IV fluids treatments. CruzMedMo also offers COVID-19 Rapid PCR and antigen testing. Our COVID tests are approved for travel and return to work Call us today to book your appointment!

$15 gets you a visit with a competent provider and most labs included. Everyone should know about…read morethe mobile clinic. If you dont have insurance, they can help.

I first met Jackie Tucker and Care From the Heart (CFTH) in 2002. Jackie and her team at CFTH…read morenurtured my mom through the last 6 months of my mom's life. Then in early 2024, I needed hip replacement surgery. My wife has dementia, so I hired CFTH to take care of my wife, expecting to be able to come back home after 4 days in a skilled nursing facility. I had major setbacks and spent 2 full months in the hospital. Thankfully, I returned home to a wife that had been extraordinarily well cared for during my unexpected absence. At that point, I also needed a lot of care. It's two years later, and the team from CFTH is still taking excellent care of my wife and me. I am very grateful for Jackie and her team.

Jackie, i have to compliment your care-giver program. The associates were sensitive to all our…read morefriend's needs. Timo was a rock. He handled every conversation and issue with professionalism and sensitivity! We felt secure knowing that we had a safe secure daily care program for our dear friend. You and all your associates are gold.