My oh my was this a story full of cataclysm, angst, and drama…read more Bizarre situation but we had a precious item of jewelry fall off and into the toilet AS THE TOILET WAS FLUSHING! To make matters worse it was like 11 pm on a Friday. Almost every plumber we called said to kiss it goodbye. But roto-rooters told us to shut off the water and don't flush any toilets and wait for them to come... they eventually sent out two absolute heroes to our house. They put a snake camera in the pipes and located the jewelry. They tried to fish it out with a coat hanger but the jewelry was close to falling over an edge and being lost again. So the man, Terry was his name, exercised expert judgment and said we would do best to came at it from underneath, through the dry wall. He said he knew exactly where it was and we don't want to give that up. (This turned out to be a genius decision and may have saved our bacon). He called another man named Juan that came out to cut the dry wall and pipes. He said he was nervous but Juan acted with pure poise under pressure. I'm talking Jordan in game six. Im talking Tom Brady down 28-3 in the SuperBowl. Hall of fame performance from Juan and Terry both. He cut as soft as possible so the jewelry wouldn't fall down. They shined a light and could see it in the pipe. It was so close to the drop! I'm talking 2 inches away from falling over a cliff. They had the clever idea of putting a drill bit right thru the middle of the jewelry to hold it in place - I mean Terry was out here making Bill Belichick level game-time decisions. They then cut the pipe and for a moment we waited with baited breath cuz we thought we lost it again. But then Juan handed it to me. We cried tears of joy. God bless you, Terry, Juan, and Roto-Rooters! Please give these men a raise or infinite job security. I am forever grateful. Just typing this up makes me want to cry all over again.

Today is the second time they have failed to show up for my service. Yesterday they cancelled at…read more5:45 for an appointment set btween 5-6. Today they called at 5:11 to clarify some of the issue, said they would call back, and instead, have simply not showed up. Don't waste your time. I'm only giving one star because I can't give zero.

I requested a quote for a water heater. I was told that they would come out the next day which I…read morethought was very timely service. I was told that due to the late request that they could not tell me what time the technician would arrive I was available from 9:30 until 6:30 PM with my phone with me at all times to enable me to receive notification of the technician arriving. I got an email introducing the technician saying they would arrive at some point in time today. Finally at 5:30. I decided this person is not going to show. I called at 5:30 no answer I left a message. At 6 pm I called back and got the answering service. The young man that answered the phone was very helpful and told me that the technician had signed off on my visitation. I don't know where he went but it sure wasn't with me. The answering service asked if I was certain I didn't get a phone call or a text message and I said no. I triple checked, nothing there. I received an acknowledgment from another company But not Summer's air. So maybe you'll have better luck. The answering service offered to reschedule but I don't want to waste another 13 hours of my life waiting for someone that doesn't show up. Good luck. I can't say anything about the work they do. Perhaps when they show up if they show up, they do provide good service.

Very disappointed at the service. I had agreed to a…read moremaintenance plan of $11.99 per month and scheduled my routine HVAC inspection which is included. I really liked the technician Danny Burt. He found some things about the AC I only assume is correct because we have lived here 6 years and never had to fix anything on the AC so it seemed like it was ligit. The price was of course high but I'm sure any commercial service is going to run the same. Again I really like the technician, the low rating is no reflection on him or his work. The following week, I had an emergency plumbing situation. I cared summers 3 times and each time after holding about 2 minutes was given a voicemail to get a call back. So we called a different plumber and got the service done (Shout out ro Mr.Quick). I called to cancel the membership because this is the second time in my course of dealing with Summers that they have been unavailable for a service. ( I had their maintenance service a couple years back and a plumber refused to take his equipment down into the basement and do the work so I had to college a of a climber again in that situition. But I just decided to give summer's another chance because their monthly service was a little cheaper than the competitor. Of course when I called they said oh you have to have the money agreement for 6 months. They apologized and said they were busy but offered nothing. At very least they could have said we will give you a coupon or discount on the next service (I know i will still need service on the blower, but hey they didn't offer anything) so I got the date I can call and cancell with out them charging me and will drop them and not give them a third chance!

Just my luck on Friday 11/8/2019 I went to take a shower before going to bed only to discover that…read moreI had no hot water...yikes!!! Immediately I pulled out my big book of major appliance receipts/warranties and found out that my current hot water heater had been installed in September of 1996 - so my assumption was that those weird noises that woke me up in the middle of the night on Thursday were the death throes of my water heater. Fast forward to Monday 11/11/19 when I was up bright and early to get some quotes for a new hot water heater. My first call was to B & W Plumbing who had installed the previous water heater when my parents owned the home. I explained the situation and asked for a phone quote which they were happy to provide. For a new hot water heater (the same Bradford/White 30 gallon lowboy electric water heater I currently had) the bill would be approximately $1,500+!!! Granted I know things have gone up in price but the total bill for the water heater, parts and labor in 1996 was $351.56. Thinking their quote was way too high I thanked them and decided to get a quote from a general contractor I had used previously for some carpentry work on my home. My next call was to Paul Walker of Unlimited Solutions. Since he didn't pick up I assumed he was busy on a job so I left him a message explaining the situation and told him it was a bit time sensitive as one likes to be able to shower, etc. right? He called me back pretty quickly, explained he was indeed out on a job but he would be able to stop by late afternoon or early evening to look at the water heater, take some measurements and get an idea of what needed to be done so he could crunch some numbers and get me a quote ASAP. Due to the time of day and holiday hours for some folks he said he would probably be Tuesday morning before he could get a quote together. Tuesday mid-morning Paul called with a quote for the water heater, parts and installation that was approximately half the price B & W quoted. In an effort to get me the best price possible he suggested we go with an A. O. Smith unit. So with my verbal agreement he went to pick up the water heater only to find out after measuring it in person that it was too tall to fit in my enclosure. Fortunately I had already found a local contractor supply house that carried the Bradford/White units (only available through authorized distributors) so when Paul called with the update about the other unit being too tall I was able to give him their contact information and my okay for a $100 price increase to his original quote. Paul called them immediately and was told that they had the correct unit. So he called me back with the good news that they had the unit and he was heading to the NW side of Indianapolis to pick it up and assured me that there was still have enough time to get the new water heater installed that day...yes!! Unfortunately, when he arrived at the supply house he was told that the unit he had come to pick up was actually located in Bloomington, Indiana and they couldn't get it to Indianapolis until Friday!!!!! Needless to say I wasn't pleased with that news especially since the alternative unit ended up not working out increasing the job price. However, I did understand that he was trying to save me money by proposing an alternative unit. Now finding out that I was going to have to wait until Friday ---- a full week after I had the failed shower experience ---- made me a very unhappy camper. Being very customer-service focused Paul volunteered to drive to Bloomington this morning (11/13/19) to pick it up so he could get it installed only a day later than first promised --- that is going above and beyond in my opinion. And even with the slight price bump it was still a much more reasonably priced job estimate that B & W Plumbing's especially considering I have the same length warranty. Fingers crossed that this new Bradford/White hot water heater lasts as long as my last one did.

First time we used Big Frog Plumbing based on a recommendation and we were not disappointed. Scott…read morearrived on time and was very pleasant. He came up with a solution that eliminated the need to cut into our drywall. Impressive! We will definitely use them again and recommend them to others.

I have used Big Frog Plumbing for two jobs. They where fantastic! Quick and clean. Very affordable…read more They even told me I didn't need some things to save me money! I highly recommend using them for you next plumbing job!!

Top notch service, polite, fast, safe, and good communication…read more There was a slight problem, I called and the owner came out to fix the problem on his own dime and his own time! These guys are committed to getting it right for you!

I have been forced to use Marathon through my home warranty company and they are terrible. No one…read moreanswers the phone, they don't return voicemails and they will not call you to confirm an appointment or tell you the status of anything. this company is terrible to work with and if I had a choice I would have moved on from them. I have been waiting a week to hear back about a hot water heater part and have hear absolutely nothing despite calling ever day. So far, I have been without hot water for a week and a half.

These guys are phenomenal! We have used them for years! Honest, dependable, and reasonably priced…read more They go above and beyond! Always on time and resolve issues immediately. I cannot say enough good things about this company. Ask for Cliston-he is the BEST! As a Realtor, I have to have contractors that I can rely on, and Priority Plumbing is my first call for anything related to plumbing. HIGHLY recommend them!!!

This company came out the same day requested ( through utility shield) and went out of their way to…read moremake sure we understood what was going on as far as a leak under concrete slab. They were very professional and did an excellent job. We will use them again for any future repairs and would highly recommend them.

Damaged my floor-- Had a water heater with a defunct gas valve that needed replacement. They gave…read moreme a reasonable quote if I paid cash. Water heater works fine but a few days later I noted the floor damaged and buckling. Water was under the laminate wood floor boards from the water heater to the wall. The old unit was not leaking. The new unit is not leaking. No other water source and they needed towels to clean some water during the replacement process. It was more water than they are claiming since my flooring needs replacement. They were initially unresponsive then when I did speak to someone they took no accountability and laughed at my request to replace the flooring they damaged. Savings were not worth the damage done.

Bnb is an amazing company. I applied there recently; I'm in the process of starting my own company…read moreand needed some work to buy a truck; their guys from the boss to the field plumbers looked pretty squared away in their trade and were all really professional They can tackle simple plumbing repairs up to roughing in new homes. I'd guess they lower cost than the big truck on tv guys but they've been around just as long and warranty their work the same way. Amazing small business guys!

They came the same day on a Sunday to look at the issue, offered some options for the fix, came…read moreback next day to replace water heater and it was complete by noon. Very professional, answered all of of my questions without making it sound like I was ignorant or annoying. Hard to find that these days. We will use them again, thank you!

Work was done in a timely manner and Brian was very pleasant and knowledgeable. The job was…read morereasonably priced.

I was really pleased with the level and type of communication--it was super easy to book online via…read morechat and then reminders were sent electornically too. The only phone call was when the technician was on their way. The availability was great too and the job was done quickly. I'm not sure how competitive the price was but for the ease of booking and level of service, it didn't really matter to much to us!

A job that should have taken two days took four. A larger job in an older home that required…read moretearout and some redesign. Office put additional pressure on workers to finish the job. Had to fight to get them to return for a full day on the third day. Probably needed 2 HQ people from start to finish. Effort: good when on site, full day effort Tearout: good, did cut an electrical line. Fixed Engineering and design: just fair Quality of material: excellent,no leaks Price: competitive