For me personally, being a homeowner is akin to, I don't know, being a Chicago sports fan. Lots of…read morehopes and dreams, more disappointments and shame with a dose of "Are you for real right now?" Naturally, as the universe intended, we suddenly found water under our water heater. On a Sunday. Before the 4th of July. With these stars aligned, I called Weilhammer Plumbing. He picked up his phone at home while hosting family and was cleaning up. Not only did he clearly explain the issue (not an emergency, even though my wallet wouldn't stop shrieking), he gave us instructions on what to do to avoid further leakage. He said he'd come by the day before his vacation, but if he couldn't get to us, he'd refer us out. Then we laid hands of the thing and made it 10x worse. I sent pictures as he asked and told him the situation. He called me immediately to walk us through fixing our mistake. He did not refer us out, he came the next morning. He was no nonsense, low maintenance, quick and honest. He quoted me over the phone, stayed below the top range of the quote and was kind enough to say, go ahead and call around. No, sir, you've already won my business. I did check with a neighbor but she had the work done almost 10 years ago. He did the job for the same price. Inflation who?! He was in and out in about 2 hours, no issues, explained the new system, replaced the heater and some other things that were destined to cause heartbreak and panic in the future. Can't recommend enough. Thank you!

Great customer service! Mark is super helpful and very knowledgeable. Very competitive prices. We…read moreare getting a water softener and a reverse osmosis system. Jeff

We had an exhaust fan that wasn't vented in our bathroom. Another contractor hooked it up to the…read moresewer vent and our bathroom smelled horrible as a result. That never should have happened. Grateful Plumber came, assessed the situation and fixed it all within a short amount of time. The plumbers were prompt, knowledgeable and very respectful of me and my home. I highly recommend!

I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.

Wonderful and fixed the leak company to work with. I called and received same day service. The guy…read morewas very nice found the problem with the toilet. I highly recommend them. Thank you Allen Plumbing!

This is the best plumbing option in Indianapolis! They are everything you could ask for : friendly,…read moreresponsive, reliable, etc. Emily and Edgar are great to deal with. They go above and beyond!

With the freezing temperatures, we had a water line burst and flood our furnace. I called Chapman…read moreand they scheduled us for both repairs the same day. The furnace tech diagnosed the furnace as needing at least a new control board and couldn't be sure other parts weren't bad. The furnace was full of ice. Based on the price of the potential repairs, it made more sense to replace the furnace. The installers arrived first thing the next morning and we had heat around lunch time. Everyone from Chapman was clean, courteous and did great work. It wasn't cheap for any of this, but we feel that the prices were reasonable, especially since we were 100% done the very next day.

Do NOT waste your time, like they did mine. Man was 45 minutes late (I learned he will not stop…read moretalking). Learned his entire life story, he said many questionable things and some foul language. Was in my home for over 2 hours. Gave me a quote for new unit $18,000. The quote from the company I decided on is the exact same equipment I will be getting for $10,000 less. Tried to get me to schedule before he left and said he would take $200 off, thanks but no thanks!! He saw a woman and tried to take advantage, or maybe that is their typical cost. But get another quote before picking this joke of a company.

Prompt response to my requests for service; trained professionals always sent to my home; friendly…read moreand courteous inside my home and property. I plan to utilize their services again. A bit pricey, but quality work is important to me.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

Just my luck on Friday 11/8/2019 I went to take a shower before going to bed only to discover that…read moreI had no hot water...yikes!!! Immediately I pulled out my big book of major appliance receipts/warranties and found out that my current hot water heater had been installed in September of 1996 - so my assumption was that those weird noises that woke me up in the middle of the night on Thursday were the death throes of my water heater. Fast forward to Monday 11/11/19 when I was up bright and early to get some quotes for a new hot water heater. My first call was to B & W Plumbing who had installed the previous water heater when my parents owned the home. I explained the situation and asked for a phone quote which they were happy to provide. For a new hot water heater (the same Bradford/White 30 gallon lowboy electric water heater I currently had) the bill would be approximately $1,500+!!! Granted I know things have gone up in price but the total bill for the water heater, parts and labor in 1996 was $351.56. Thinking their quote was way too high I thanked them and decided to get a quote from a general contractor I had used previously for some carpentry work on my home. My next call was to Paul Walker of Unlimited Solutions. Since he didn't pick up I assumed he was busy on a job so I left him a message explaining the situation and told him it was a bit time sensitive as one likes to be able to shower, etc. right? He called me back pretty quickly, explained he was indeed out on a job but he would be able to stop by late afternoon or early evening to look at the water heater, take some measurements and get an idea of what needed to be done so he could crunch some numbers and get me a quote ASAP. Due to the time of day and holiday hours for some folks he said he would probably be Tuesday morning before he could get a quote together. Tuesday mid-morning Paul called with a quote for the water heater, parts and installation that was approximately half the price B & W quoted. In an effort to get me the best price possible he suggested we go with an A. O. Smith unit. So with my verbal agreement he went to pick up the water heater only to find out after measuring it in person that it was too tall to fit in my enclosure. Fortunately I had already found a local contractor supply house that carried the Bradford/White units (only available through authorized distributors) so when Paul called with the update about the other unit being too tall I was able to give him their contact information and my okay for a $100 price increase to his original quote. Paul called them immediately and was told that they had the correct unit. So he called me back with the good news that they had the unit and he was heading to the NW side of Indianapolis to pick it up and assured me that there was still have enough time to get the new water heater installed that day...yes!! Unfortunately, when he arrived at the supply house he was told that the unit he had come to pick up was actually located in Bloomington, Indiana and they couldn't get it to Indianapolis until Friday!!!!! Needless to say I wasn't pleased with that news especially since the alternative unit ended up not working out increasing the job price. However, I did understand that he was trying to save me money by proposing an alternative unit. Now finding out that I was going to have to wait until Friday ---- a full week after I had the failed shower experience ---- made me a very unhappy camper. Being very customer-service focused Paul volunteered to drive to Bloomington this morning (11/13/19) to pick it up so he could get it installed only a day later than first promised --- that is going above and beyond in my opinion. And even with the slight price bump it was still a much more reasonably priced job estimate that B & W Plumbing's especially considering I have the same length warranty. Fingers crossed that this new Bradford/White hot water heater lasts as long as my last one did.

I would give 0 if I could. Extremely unprofessional. Ghosted me on service 2 days in a row with no…read moreexcuse. DO NOT USE!!!!!! Worst branch of Roto Rooter I have ever experienced.

I hired Roto-Rooter to clear a kitchen drain based on brand recognition. The technician did clear…read morethe drain quickly, but I am extremely upset by the fee. Being charged $438 to clear a single drain, especially after a "senior discount", is extraordinary and unjustifiable for a job that took only minutes. What's most troubling is the lack of pricing transparency. Had I been given even a general fee range when scheduling, I would not have agreed to schedule their plumber. I feel blindsided and taken advantage of. I will not use Roto-Rooter again and would strongly caution others to do their research before calling and ask detailed pricing questions before calling.