~Denison, Texas~ LOVE THESE PEOPLE!!! Been staying with my daughter off and on helping/playing with the GRANDbabes, when I stepped in water. Thinking one of the girls maybe spilled water, I was wrong. We had a leak coming from under the bathroom sink. Called the spouse to have him come and check to see if the pipes were leaking under the sink. Nope! Spouse said it was in the wall. We called Allen Plumbing & HVAC, as my daughter had previous amazing service on an A/C Unit at another home. Last week two professional young techs came out and knew exactly where to zero in to find the issue. This is a two story home so I was hopeful it wasn't upstairs, and it wasn't. I was amazed at how quickly they found, repaired and were done in no time. And yes she had a leak in the wall. Kudos to both these gentlemen as my 2 year old granddaughter decided they were there to see her. She is not shy at all. When they were getting ready to leave for a quick lunch, she noticed they might leave. She wrapped her tiny arms around their legs to try to make them stay. Both gentlemen were so kind and sweet to her. Most definitely would use these people over and over again! #Professional #KidFriendlylol #GraysonCounty read more

Our AC stopped working and wasn't draining properly. They came out quickly and fixed the issue and showed me how they did.

THESE PEOPLE ARE AWESOME!!! We had an issued on Thanksgiving day!!! The city Main backed up into our line. They came out on a holiday and helped us. I was so impressed with their workman ship and how awesome they were and helping us prevent this problem in the future. THEN they also placed a follow up call to make sure we were still running clear and that we were HAPPY with their service. A followup phone call! Who does that anymore. I highly recommend these people for sure. read more

Never Again... I have used Allen Plumbing in the past with good results and fair price. Yesterday (12/13/23) I called them with request to unplug a stopped up drain... The lady called and told me, their just down the street from you and will be at your place in a few min. Ok he did show up a few min. later came in, unpluged the drain in just a few min. Had me sign for the bill and he left. He was here I would say about 10 min. The lady called me today (12/15/23) and asked if I was ready to pay my bill for their job. I said sure, how much is it? She replied $129.00 . I replied , for 10 min. of work, she said YES... So Never Again will I use Allen Plumbing. George Braden 31 Village Green Court, Denison, TX read more

We had a man come over and identify the source of a major leak flooding our garage. Dry wall falling off the walls along with insulation. We paid the man $144 for coming out at all and shut off our water immediately to limit any further damage. Since then we have been ghosted repeatedly by the company to have any second visit to assess the damage and repair costs. It has now been three weeks since we had any water and the leak is still going, even if slowly. And the main response is apologies for "miscommunication" for lack of contact. The company even offered to do a full repair for free, but I cannot honestly trust them if they are this desperate to atone for ignoring a critical crisis for our house for multiple weeks. I would not recommend if the repairs needed are serious or need immediate attention. read more

Allens Plumbing is the worst it's been a month in dealing with them coming to my house to fix hot water heater and them coming saying they were ordering parts then saying part hasn't come in then when it did they never come the day they scheduled it then saying oops that didn't work then ordering another part to be done the same way over and over with telling the part come in then not show up then lie and say part didn't come in only to be off another week over a month dealing with them and still don't have hot water do not call Allen's Plumbing for anything you would be better off calling a donut shop to come fix your problem the incompetence of this place is off the charts im so disgusted dealing with them I wouldn't give them even 1 star they can kiss my butt read more

If only I could give zero stars. They ruined my elderly mother's HVAC. It cost her $3,800 to have it repaired. Allen wouldn't pay a dime for it. Wouldn't admit they screwed up. DO NO USE ALLEN PLUMBING! read more

I hired your company to snake out my clogged sewer line and charged us $300 for it. In the process, you busted our good American Standard toilet which would flush and replaced it with the base model non-flushing style of toilet. I'll never use you crooks again. read more

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This company left a family of 4 without water for several days. Called on Monday morning and was told they were busy, but could come out the next day to look at our water meter that was filled up with water. Someone did show up the next afternoon. He told us a price and agreed for the work to be done. He said he would call the following morning to let us know when he could be out. Well that call never came, so around 11am my husband called the main office and was rudely told that we would receive a call around lunch time. THAT CALL ALSO NEVER HAPPENED. So do yourself a favor and call another company. It has been 2 weeks and we still haven't received a phone call. We ended up calling another plumber and getting our water back on the next day. Read the other bad reviews, this is repetitive nature for this company. read more

We live in Van Alstyne, TX, we called Allen's to fix 2 faucets in his master bathroom. We had 2 guys show up, they tracked in mud and made a huge mess they were here for almost an hour. They cleaned out a filter on both faucets. We were charged for 1 mechanic and 1 helper for 2 hours each. For a total of $172.80. When we called to see why we were charged for 2 hours per person that came he was told that Allen's charges more when they have to drive to to Van Alstyne. I can understand having a mileage charge because of the price of gas now, but not for 4 hours of service when they were only here for 1hour. We will never use Allen's again, and would never recommend their services read more

Sad to say that I cannot leave a positive review for Allens Plumbing. As a contractor myself who provides construction services, reliability is a number one component in todays industry. Unfortunately Allens Plumbing is not a reliable service. An older gentleman that I am helping out has been without water for two weeks. I reached out to Allens to get an estimate on what it would take to this gentlemans water back on. It took 3 days for the estimate to be done only for me to have to call multiple times to get the cost of the estimate and an ETA for getting the work done. After finally getting in touch with Johnny, "the estimator", I was told that the service would be performed Monday but with no specific time. I called just a bit before lunch time Monday only to be told that 7 of their employees have called out and that they don't even have me on their schedule. It sounds like they have bigger problems than just upset customers leaving negative reviews. Sad thing is, I never even got the opportunity to become one of their customers. I called another plumber up and they came out and did the work within 30 minutes. It was a quick job to begin with. I would not recommend Allens plumbing unless it is your last resort or you do not mind waiting on them to decide when they want to become attenuative to your situation. I understand the plumbing world again as I am a contractor who contracts out plumbing work everyday. I would not feel comfortable adding this company to my roster of capable and competent contractors. read more

I hired this company to service my AC unit for the spring/summer service. They didn't even open it up, before the man left I went to check to see what had been done, the unit still had dirt and leaves on the inside of the unit. I had employed this company for the last, at least 5 years. Never again. read more

They were fast and fixed my rental house issues efficiently. They were even conveniently located nearby right off the highway.

I would give this place ZERO stars !!!!! Our time window was from 10-12 in the morning and of course, no courtesy call and the man didn't even show up. When I called, I was told that "it was sprinkling outside and so work can't be done". That's fine, but don't waste your customers' time by not calling them to let them know that! Absolutely furious with this poor company. read more

This company receives no stars. I had a backed up sink in May of this year, and the pipes started leaking underneath as well. I called Allens plumbing because the ad in phone book stated "24 hour emergency service". Two gentlemen came out to fix. They were having issues running the "snake" through the pipe. They tried to go through pipes under sink and through vent pipe. There was a loud pop and everything seemed to be working after that. They left a hole where the pipe goes into the wall, but there was no leak and no back up so I wasn't too worried about it. I asked the owner if he could wait two days to cash my check which he agreed and told me he would. I realize that he does not have to do that, but when you give someone your word you stick by it. The gentlemen that wrote the bill even stated they were to hold the check for two days. --- Well, the check went in that day and it messed up my account. And I was ok with that because I realize he didn't have to. But I was not going to call them again because he does not stand by his word. Well.... there was a smell coming from the kitchen sink that got stronger and stronger. I called Allen's because I thought they might have damaged the vent pipe. The owner actually came by for 2 minutes and looked under the sink for 10 seconds and told me there could be a busted pipe, but he doesn't know and he would have to get his two guys out to my house to see what is going on before he could give me any kind of estimate - because he DOES advertise "FREE ESTIMATES". The two guys came out, spent 1 1/2 hours under house - they did have a shovel to move some of the mud away from the pipe to see if it connected to another pipe so they would know about how much it would cost. No work was done the first day, but they did tell me there is a hole in my pipe under the house. He told me that when they ran the snake the first time it must have pushed through the pipe and all the water I have been using since may has been running under the house. ( I guess that would explain the POP I heard on original visit in May) They did come back out the next morning and fixed the broken pipe under the house. They arrived at 8:20a and were done by 9a. I was charged 1 1/2 hours of labor the first day which was suppose to be the "FREE ESTIMATE" and I was charged 1 1/2 of labor the second day when they actually fixed the darn thing that the company originally broke to begin with in MAY. Apparently my free estimate was when the owner came by the first time for 2 minutes and couldn't tell me what was wrong or give me an estimate of what it would cost. And to top it off, the gentlemen was walking out the door giving me a warning that it may still be backed up from the time in MAY since the May workers busted the pipe instead of cleaning it out.. read more