I have worked with Red Rock for several years doing annual maintenance and repair on a very…read moreunreliable unit purchased from another contractor over 15 years ago. They have also installed a mini heat pump. I love the service and feel as though they are always available to take my calls and have an appointment available within the week. These poor reviews baffle me, this is not my experience. I highly recommend Red Rock.

After repeated visits by Red Rock to repair our hot water heater were unsuccessful, I finally…read moreagreed to purchase a replacement. The units continually cycles, making a sound like a fog horn heard throughout the house. After repeated requests to service this problem, a representative finally came and told me some nonsense about needing a 20-gallon tank added. Repeated calls to resolve the issue were met with no response. They clearly put in the wrong or a defective unit and are avoiding responsibility. These people are both incompetent and deceptive. I will have no choice but to hire another plumber to repair or replace the unit and sue Red Rock to recover my original expense for purchasing the unit as well as the costs to repair or replace it. Stay away from these people!

Energy Co-op of Vermont Beware, my daughter just became a…read morecustomer of theirs. They offered a free inspection as a new customer. We figured what's the big deal being I just brought my oil tank up to compliance three years ago. They failed it for a slightly bent leg on it. This same leg was slightly bent when installed three years ago. After I straightened it out. I called them to get the red tag off. They lead me to believe that they are not going to until I replace the tank. And they totally dismissed me when I told them there is a down syndrome child in the home without heat. There is absolutely nothing wrong with this tank. This is not right. Please do not sign up with them.

They screwed me over and now I am having to get diesel and fill my tank by hand until my plumber…read morecan get here. It's because they waited until my tank was empty to tell me that my vent pipe was not the right diameter. I asked how long has it been that way and the guy said three years! So why wasn't I told before???? They inspected last year. I'm 65 years old with a bad back and lifting five gallon diesel cans to pour in the tank so we have hot water and heat. Plus they have been inconsistent over the years. Sometimes they can deliver pellets, sometimes not.

Always responsive to calls, any time, any issue. Looking to install a new furnace and won't go to…read moreanyone else

Those guys are great . Chris and Ashley served my property twice and I had the most positive…read moreexperience. They were very busy due the season but Ashley kept me updated about the appointment delay. The bills always clear without any hidden surprise extra costs. No question, I would recommend this company.

Chris and Ashley were great. I needed a mixing valve replaced on my water heater. They replied…read morepromptly and were great at communicating, worked quickly, did the job well, and charged a reasonable price. Can't ask for more. Will likely call again in the future.

I had an issue with a whole house humidifier that had not been used since I moved in 2 years ago…read more I called Chuck's mid morning and by mid afternoon I had a service tech at my door. Josh was great, efficient and knowledgeable. He managed to get the system going in spite of its age and obsolete parts! He even managed to pull out of his truck a replacement filter which are no longer available. Jacqueline J.

While their website has all sorts of buttons and forms to request new quotes and to contact them,…read morethey told me they aren't taking new customers for repairs. So unfortunately, I'd say don't bother contacting them unless you're getting all new installations, maybe?

Tech that came out was great, very friendly and knowledgeable…read more The folks who put their pricing together are absolute scam artists- do not take on their service without shopping around. Quoted $8900 for oil tank replacement. 3 other companies quoted $3300-$4000. Charged $90 to come out to quote (stated it would go towards the service) - never expected that high of a quote! How does this place stay in business outside of taking advantage of folks who don't know better!

The team that installed our new furnace were speedy and professional…read more I needed assistance at 9pm, for a small glitch... Kyle the Technician came immediately over and fixed the issue under a minute. He was extremely helpful and explained everything with detail. I was extremely surprised how fast Whale responded to my call and how quickly Kyle arrived. I highly recommend Whale... they're a role model for how all companies should treat their customers.

Our hot water heater started leaking while Dennis was on vacation. Despite that, he returned our…read morecall and patiently spent time walking us through how to turn off the water and gas to the tank. He checked in to make sure the leak was under control, and set up an appointment for after he returned. He showed up right on schedule, provided an estimate, ordered a new tank, and returned the next day to install it. The cost was exactly as quoted, and he again spent time to make sure we understood the new setup. Great communicator, prompt, and reliable - highly recommend!

We had a great experience with Dennis replacing our combi system with a new boiler and water tank…read morein June 2026. Dennis was responsive to calls and communicated through every step of the install and was highly knowledgeable. Will certainly call him again if we need any add'l work down the line. He also made recommendations for what servicing we need to do to get the maximum life out of our new boiler. Pricing was fair - compared with two other local heating companies.

Matt and his asst was terrific. Highly recommend Brock's for all ur HVAC needs…read more Quick. Professional. Courteous. Neat Overall. Excellent

We were experiencing issues with our geothermal heating system, and Brock's sent out technicians to…read moretroubleshoot. Despite being an uncommon heating system, they were able to determine and fix the issue in about an hour! The price was reasonable and I was impressed by their professionalism and expertise. We will definitely use their services again!!

Very pleased with my experience with Benoure. I was prepared to replace my kitchen faucet, but they…read morewere able to repair and reconnect it! A lot of people would just replace it and earn more. But the office person I spoke wth was the one who said we should try to fix it, then proceeded to find a person with experience with the Grohe brand. And they were able to come out a day early! I know where I'm headed the next time I need plumbing and/or HVAC services.

When Benoure installed my furnace they were great, however, their service since has been terrible…read more The unit has failed multiple times and anytime I call for service am told that they are "scheduling out multiple weeks". Today they recommended I call someone else. Those folks came within three hours and now have to replace another part that broke. That's five broken parts on a furnace that was only replaced a couple of y