Excellent Service and Great People! We've been bringing our…read morevehicles to Hillman Family Automotive for a while now, and they consistently exceed our expectations. With multiple cars of different makes, models, and mileages in our family, we've tested their expertise across the board - and they've handled everything expertly. The service technicians are both friendly and knowledgeable, taking the time to explain what your vehicle needs. The staff genuinely works with you on your specific needs and requests rather than pushing unnecessary services. Their service is fast without sacrificing quality, which we really appreciate when we're juggling busy schedules. As a first responder family, we're grateful for their support of both families and first responders in the community. They even went the extra mile by inspecting a used vehicle we were considering purchasing, giving us valuable peace of mind. Highly recommend Hillman Family Automotive for reliable, honest service in Sylva!

Got a oil change here after bad experience with another place I had gone to before. They not only…read moredo their work quick but all are very friendly. Was cheaper than I was quoted at other places but still a fair price. 100% recommend this place going forward.

Was stuck on the side of the highway and within 30 minutes he was able to come and diagnose my…read moreproblem and fix it promptly. The price he gave me was much better than I was anticipating.

Collins mobile mechanic can only do basic transmission work (his words not mine). Most people can…read moredo basic transmission work drain and refill transmission fluid.

Helped us with a check engine light and gave us great advice without charging us a dime. Super kind…read morepeople.

Doyle got our Nissan Sentra in quickly, diagnosed the problems and did the repair for us…read more Excellent customer service. Will now be our repair shop for all auto repairs. Highly recommend.

I needed a key for my car tires because I wasn't given one when I first purchased the vehicle…read more When you think about it why do you need a key for tires? I stopped in at Singleton's tire and met with Chris. He was so friendly and accommodating. He gave me a key for my tire and didn't even bother to charge me for it.....impressive. I do plan on going back there again for more car service. I loved the customer service I received.

I was charged $211.60 for a headlight bulb which NAPA and Advance Auto lists for $104 and you can…read moreget online for $19.99.

The owner of Vance Autos goes out of his way to buy clean cars, sometimes going to south Florida to…read moremake sure the cars don't have rust. I am very pleased with the car I purchased. I waited a month before I wrote a review to make sure all is good--and all is good. I liked the owner, he had an honest vibe about him. I would buy from Vance Autos again.

This place always treats me well and charges a fair price. I always take my cars here if I can help…read moreit.

The front office personal were nice…read more It was time for my brake and brake pads to be replaced, and I knew that. Great. Thanks. A mechanic (that didn't work on my truck) informed me that my front light was aftermarket from another fix years ago. Thanks buddy! The mechanic that worked on my truck, however, failed to inform me of that, or give me the time of day when I wanted to discuss my truck. The above were the few nice things, and the only very few nice things end there. I have never had so many lights go on, on my truck, since my truck was "serviced" at this shop. But I assure you, I will not be taking my truck back here ever again for these reasons, and I suggest you go elsewhere as well, if you are able. The entire process took OVER 13 hours of my time - even with a specified appointment time! And if I weren't in the mountains, I guarantee I could find an EXTREMELY better price (and A LOT LESS OF MY TIME WAITING!). Additionally, after I drove away, I found out they HADN'T addressed my front headlight issue, which I specifically brought up THREE TIMES, for them to do. (It wasn't out - the wires just needed reattached as they had gotten loose). I had to drive BACK for them to do so! The icing on the cake, ladies and gentlemen - since I drove away from their shop, I've had tire pressure lights on multiple tires go on (never once since I owned the truck has that happened, and there is nothing wrong with my tire pressure), ABS sensor light has come on, and random ass other lights have come on. And the issue for which I originally brought my truck in, was never addressed, because the mechanic would not listen to me. As you all know, us women, we know nothing, RIGHT?!?!? *EYE ROLL* Will I be taking my truck back to this hell hole, and waste of precious time and money? Nope. Save yourself, your time, and your money, and if you can, go elsewhere. TOODLES! (IF YOU WANT TO MAKE THIS RIGHT, CASHIER'S SERVICE CENTER, YOU CAN FIX THESE ISSUES ON YOUR OWN DIME, ON MY TIME SCHEDULE.)

When one calls the phone number, one gets the front office call in women who are more than nasty;…read morerude, unfriendly, curt.

Great place to take your car! They are honest, hard-working people. I highly recommend Family…read moreAuto Care! A happy customer. Virginia B.

Friendly, down to earth folks so easy to work with.. I don't care for the big box stores when I can…read moreget great service from folks like this.

My partner and I found this business by word of mouth when we were looking for replacement tires…read more There is nothing fancy about the location off Main on Cherry (they will move to a new location this year), in fact Mantz is very easy to miss, sort of down hill and hidden to the right. There isn't a check in, you just have to get the attention of the working guys and let them know what you need. It's better to go before noon, because they get very busy after that. But they are happy to find out what you need and get you right into the line, especially if you have a leak or a puncture. They'll let you know if they can repair ($20 2026) or put a used tire on your rim (about $40 2026 - I have a small car) and if they do not have your tires in stock they will order them for you and let you know the price points upfront. They obviously don't have time for long conversations, and they really get to what you need or your options right away. Mantz is opened M-F and Saturday. Check the times, go early if you can. Bring something to read or a game on your phone. There are chairs in the unused bay to wait. They're quick, depending on what your car needs, but prepare to wait in the queue after 2pm. I'm going there from now on to get my tires rotated too. They are a literal hidden gem. The best of the best in Sylva. Sorry other guys.

After waiting an hour because I arrived at 12 and their lunch hour is 12-1, they ignored me when…read morethey opened back up. The owner, I assume, a white guy with medium build and short hair, asked who was first in line. I said "I don't know, but I probably only need to drop off my trailer," but he didn't hear, because as I was talking he kept walking away from me and was already talking to other customers who were in their vehicles. After talking to every customer except me, he started working on vehicles and ignored me, as I was still standing there waiting. When I asked another employee who I should speak to, the first guy interrupted him, started yelling, and said, "I asked you who was first!" He then escalated the encounter, yelling louder every time I responded to him until we were yelling at each other. He was extremely aggressive and high strung. I am local, I've been to this place several times before, and I've sent my family to this place many times. We won't be going there again after today.