Chris is an awesome guy! true to his word and does an excellent job. I am very satisfied with the service I received and would highly recommend Alleys tree service to anyone! thank you very much Chris and crew read more

See all

They started the job 2 years ago, doesn't return calls. Calls go to message, which are never returned. They did half the job. I haven't paid them a dime yet, glad of that because now I have to hire a lawyer to have the contract broken and give them less than half after removing lawyer fees. Should have checked BBB, they hold an F rating. read more

They will come out and quote but will no show for actual job, dont waste your time. They are not reliable and will not return phone calls I have called 20 times this morning. read more

A significant job that was scheduled to take three days in early June was still not completed by the end of July. The communication was atrocious, they damaged sprinkler heads, drove across our lawn and tore up our lawn, showed up unannounced and then left when they said there were too many contractors there and we finally had tell them not to come back on our property. We had scheduled landscaping to be done and deck work to be done based on the given three days by the company for the job to be completed and there delay cost us money in dead plants and higher priced materials in decking. Run from this company!!! read more

Of all the tree services we have used in Virginia Beach, Alley's Tree Service is without a doubt the "ABSOLUTE BEST" we have had the pleasure to employ. Their whole process from scheduling, communication, and execution were fantastic. Chris Vandenburg, the owner, admits that as an owner/operator, he is not always able to respond to emails; however, to compensate for this, he has implemented an on-line request process through his web site "alleystreeservice.com". Under the contact link on his website, I let him know what I wanted and within a day was called back by his scheduling service. We arranged for him to come out and give me an estimate. He was on time, and his scheduling service also sent me text messages letting me know the time and updates to let me know when to expect him. After accepting his quote, same great process was used again for scheduling the actual job. It is a very good system. His prices are extremely competitive (actually cheaper) when compared to his competitors. For many of his jobs (depending on the location of the tree), he uses a robotic crane system that cuts and lowers down the pieces of the tree as he cuts. Doesn't create the mess that many tree services make and it saves half the time that others take who use a crane and tree climbers. He cut down two large pine trees (close to 100 feet tall), trimmed two additional large trees, cleaned everything up, and did it all in a day! He came back the next morning to grind the stump. If you are looking for a reliable, trustworthy and honest tree service, Alley's is the way to go. Alley's Tree Service has my absolute highest recommendation! read more

Updated...after I left the initial below review Alley's did replace the cracked roof of my kids playhouse. I used Alley's to trim some large trees from my backyard and they did a fine job with the trees and were very reasonable and willing to negotiate the price. However, they cracked our stone birdbath when they moved it and did not tell us they broke it. And then they dropped a large branch right on the roof my kid's playhouse, cracking the roof. (not sure why they didn't move it as they all said they saw it there). Chris (the owner) said multiple time that he was going to replace the items (even telling us he was going to toys-r-us as soon as he left) but that has not happen. Now they will not return our calls or messages to talk to us about replacing the items. read more

Got a super competitive quote but it was the worst service since they never showed up as planned!! Tried to confirm the day before the appointment but no response. read more

Should have checked with "yelp" before hiring. Work was scheduled to start on 12/4/19, finally started on 12/6/19. Company communication is poor. Although rain did cause some delay and equipment issues could not be resolved in a timely manner this job should should have been completed by 12/16/19. After 3 trees were removed and 4 stumps removed work was completed by 12/21/2019. All that's left is a huge mess and a damaged Leyland Cypress Tree. Careless and somewhat overpriced. As a veteran I decided to go with a Vet owned business, big mistake. Will use the local guy next time. read more

I have used Alley's a few times. They have trimmed and removed trees for me. Very fair prices.

Go with someone else! Extremely difficult to get in touch with, they do not respond to messages, and do not complete work. If you do go with these guys, do not pay them any money until the job is complete.3 months after work started, the job is still not complete. We needed 6 trees removed for a solar panel install. We unfortunately did not go with the tree company that the Solar Company recommended, we had done business with alleys in the past and had been satisfied and they gave us Alley's us a more than fair quote. Solar panel install was not supposed to start until after the trees were cut down. The tree work started on May 15th and by the end of the day on May 16th all of the tree equipment was gone yet two trees remained standing and the stumps of the other trees had not been ground. My husband called to find out what was going on and was told that the power company needed to come out to trim the remaining trees. After several weeks the power of company finally came out and trim the trees and we let alleys Tree Service know. It is now August 16th and we get no response to our multitude of messages or a date to get the trees cut down. We ended up allowing the Solar Company to continue with the install even though the trees were still up, as we expected them to be down before the install was complete. However the install is now complete and we cannot use it because of the remaining trees. The Solar Company paid alleys tree service for the complete job, even though they told us they wouldn't pay until the job was complete. So he has been paid for the entire job yet has not completed it. We have not signed the completion certificate for the solar panel install, as trees were part of the install and we feel that the job is not complete. This means that the solar company has not been paid for the $50,000 solar system we have installed on the roof of our house. We cannot turn the solar panels on as the trees still affect production of the panels. Also the giant stump in our front yard prevents us from being able to plant a smaller tree and shade the front of our house. This has been a terrible experience all around and it's not over yet. read more

Unfortunately.... although I scheduled an appointment with a Rep from this company to look at a tree that I want removed.... they were a no-show. I won't be doing business with them. read more

Had a great experience when I got the quote--he was very nice and answered all my questions. He offered the lowest price and I had high hopes. But after offering him job, he became impossible to get in touch with. I saw another review about his lack of communication...it suggested sending text messages. That worked for a short time. A month of bad weather was understandable, but now I'm just tired of dealing with what feel like excuses. So, I called the company with the middle of the road estimate -- they were able to schedule a date (weather permitting) right away. Proof that cheapest isn't always best. If you don't want a job, just say so...don't make a potential customer feel like their job is beneath you. read more

I would not even give them a 1. There ability to cut down trees is fine. It's the owners absolute unwillingness to fix things when a mistake is made. I had a tree cut down a year ago. A limb fell on my fence and broke part of that fence. He replaced the post, but that's as far as he got. I have called and texted him (Chris) dozens and dozens of times. I even talked to him at his house. He tells me different stories (when he answere the phone, which is usually not the case) about sending his fence guy, or tells me he needs to replace a section of fence. This man flat out lied to my face. I guess the only way to fix my fence is to sue Alleys Tree Service. I have spoken to the BBB and would not recommend their services to anyone. And that's a shame cause I thought he was a stand up guy. Guess not. Just because you were in the Navy, that doesn't mean you're honest... read more