It was greeted at the door. One of the gals came over was so awesome don't remember her name…read more They took care of my jewelry.I thought I was gonna have to replace the prongs on my diamond.And they said they were fine. Didn't try to push anything on me.And I really appreciated that I will definitely be back.

Never have I ever received service like this in this particular industry. The watchmaker here is…read moresecond to none and will take care of you. If you ever have anything watch related, ONLY GO HERE!!

This is a family owned and run jewelry store. The owners design and make the greatest jewelry. You…read morehave to experience this store!!!

From the owner: Hello this is a test run with Curtisread more

We needed a jeweler to fix our watches, this place has a 5 star review with over 500 reviewers!…read moreStopped in to see they were celebrating their anniversary in their new location! They have a good selection of jewelry and my watch repair was quick. I can see why they have a 5 star rating on Google.

So nice and friendly and helpful people!! I will definitely return here. Beautiful custom jewelry.read more

I've been going to this shop for many years and I wouldn't choose any other place. I come here for…read moreall my jewelry and jewelry repairs. Kevin is the best there is in the area. He'll usually do repairs right on the spot. I've also sold my gold here and Kevin will go out of his way to give you top dollar on all your gold!

Not very helpful, Staff was rude and dismissive. I need to have my things cleaned and they helped…read moreme with a mean and rude attitude. will not be coming back here

While I have personally only been in to browse a few years ago.. my husband has spent quite a bit…read moreof time there and his experience has been nothing short of amazing. All three of my wedding sets mean so much to me! : 1. My original set... while not purchased at collections they did resize it for me and the exact gold and color was absolutely perfect! I was so nervous to let someone else have my rings in their care, but collections made me feel confident and trustworthy as opposed to weary and nervous like I would have at any big box retail store. 2. My birthday present in 2025.. after this surprise my husband went in to detail about the process he went through to make sure every detail was perfect, and it sure is perfect! From approving the mold to the final product on my finger, they truly and obviously put in a lot of work and attention to detail! 3. My "20 year" gift.. while I'm only 33, my husband and I met when I was 13 and he was 15. He wanted a piece to commemorate the journey we've been through, and my has he and Collections did an incredible job! I will always recommend collections, they care for your jewelry as it is their own, and the custom pieces I have are incredible. You can tell they have years of experience and a great team to work with!

Sad to see negative reviews relating to customer service as this is certainly not the experience we…read morehave ever had. Yes, they are busy, yes you might have to wait but the attention to details and service you will receive is the reason and worth it.

Never really walked into this place. But I called to find out if they have inhouse jewelers that…read morefix your diamond prongs. The gal was nice enough on the phone. I asked one more question and to say that, I was happy I found someone, obviously she was busy but hung up on me instead of saying i'm busy.

Amazing Service! Patrick was knowledgeable and professional…read moreevery step of the way. I was looking for a particular watch for my husband and he found it in 2 days. We texted to set up the purchase, I ran in, bought it, done.. even offered to wrap it beautifully for me. Highly Recommend!!

Really nice couple runs this place. They were able to help us out with choosing and sizing a ring…read morefor my wife at a very reasonable price and a quick turnaround.

Branden Smith's the absolute best. His expertise as a fine jewelry artist are shrouded in a very…read morewarm, unpretentious, welcoming atmosphere, that he, his wife and loving pooch create. SJC is a an absolute Fort Worth gem.

I walked into the store and noticed that there were 3 to 5 associates present, yet not a single one…read moregreeted me, even though the store was empty. I made my way to the back of the store before anyone acknowledged my presence. A woman finally asked if I was looking for watches. I replied that I was, and she pointed out the 4 to 5 remaining men's watches. One of the watches really caught my eye, so I pulled out my phone to look up its specifications. At that moment, she snapped at me, saying, "NO PICTURES!" Her tone was loud and caught me off guard, making me feel embarrassed. I quickly put my phone away, but she continued to lecture me about the reasons for the policy. She said something along the lines of, "If you were allowed to take pictures, we would just post these online." At that point, I was both annoyed and embarrassed, so I decided to put away my credit card and leave. It's no surprise that this place is going out of business.

I recently purchased a Rolex watch for my wife from here and had a really good experience. I…read moreinitially exchanged a few emails with the store manager and then decided to come in to look at what we wanted. Will H. helped us and he was very helpful, knowledgeable, patient and friendly. We were very satisfied with our purchase and will be back for another Rolex (hopefully soon).

Troy has been our jeweler for decades. I refer everyone I can to him. I get compliments all the…read moretime on my custom made rings and necklace I have. I absolutely love his whole team. If you want the best go to Troy!

They are closed. You have to go to there Granbury, Texas store!!! How freaking frustrating!!!!read more

ABSOLUTELY LOVE their turquoise room!! They have an amazing selection (so many beautiful…read moreinteresting pieces) and everyone there is so incredibly sweet and patient to show you anything your heart desires!! Some of the most reasonable prices I've ever seen, too!! And Kevin (the owner, I believe) will always make sure you're happy before you leave!!

Exceptional experience - honest, educational, zero pressure…read more I stopped in to have a Rolex evaluated that I had recently purchased as an entry-level piece. Kevin, the owner, took a significant amount of time walking me through the watch in detail--its age, condition, wear patterns, polishing history, bracelet stretch, and overall authenticity--without ever making me feel rushed or talked down to. What really stood out was the honesty. He had no incentive to tell me I did well on the purchase, yet he confirmed that I paid a solid price and explained, why. He also clearly explained what wear was normal, what was cosmetic, and what would (or wouldn't) be worth correcting. No upselling, no scare tactics, no pressure to trade up. Kevin went further and educated me on differences between older and newer Rolex models, case profiles, movements, sizes, and pricing tiers--especially when comparing dress models versus sports models. It felt more like a conversation with a knowledgeable collector than a sales pitch. The shop itself is impressive, with a wide range of watches and jewelry, but the real value here is trust. If you're new to watches, buying pre-owned, or just want an honest opinion from someone who knows their craft, this is the place. I'll absolutely be back when it's time for the next piece. -Nicholas