Being a customer/patient of audiologists in the Concord, NH area for probably 30 years, I have…read morerotated through several of the providers in town. Of the 4 offices that come to mind, New England Audiology has been my best personal and professional interaction of all. Other "businesses" (and face it, the sale of hearing aids is often the major source of revenue for audiology practices) have not come close to the sense of belonging to a family of concerned, dedicated, and highly competent specialists. Dr. Jaques has been my audiologist for over 10-12 years. I switched to her care when the "made of iPhone" hearing aids were first being released, and having a Bluetooth enabled device that beams your phone calls (and music, podcasts, etc.) binaurally was going to be a game changer. But the former provider, who had sold me Oticon hearing aids (very high quality; check out Consumer Reports), was unable to provide any model of "Made for iPhone" devices. Oticon was pursuing their own accessory device, which I think they finally jettisoned in favor of what had become the standard: made for iPhone. And the new hearing aids from NE Audiology were about half the price that I had paid for the Oticon ones about 5 years earlier. Since I started going to Dr. Jacques, she has added additional staff, as well as taking on audiology students to give them training and real world experience. I have had consistently excellent care. As a retired physician from Concord Hospital, I had worked with medical students, residents from Dartmouth Medical School, PA students from Mass College of Health Sciences from their Manchester location. I admire the dedication of ANY provider who takes on, at no remuneration, health care students and trainees for training for the next generations of patients. During the COVID pandemic, they were top notch in keeping the patients well cared for, with splendid precautions for everyone's safety. I bought new hearing aids about 3 or 4 years ago, to move up to rechargeable instruments over the tiny batteries. And those tiny batteries are expensive, so 4 years of no trips to CVS, adds up to money saved. Even though changing the batteries is only about once a week (larger devices can handle bigger batteries, so get changed less often) having a bedside charger is even easier. Part of the evening routine: charge the iPhone, charge the smart watch, drop the hearing aids into their charger. All told, I am extremely pleased with NE Audiology. They do have a Manchester office as well, but since I live about 1/2 mile from the Concord office, have never made that trip.

The best!! I am hearing impaired, as is my special needs…read moredaughter. I also am an RN over seeing a large population of folks who experience developmental disability. I have referred numerous people to this practice after experiencing nothing less than excellence in customer service. They are problem-solvers. There is a true integrity that takes place with every employee at this office making sure that in a hearing world, we all have the same opportunity! Excellent time on return calls - 2 Convenient locations and Dr.Beth has made a huge difference in our lives. From the moment you call Ann Marie at the front desk -until your hearing appointment is complete, you go away knowing that you have been in the hands of true experts. In a world where healthcare is insurance driven and waiting seems to be the norm/ this is the best experience ever.

I have been doing business with the Better Hearing Center for well over 30 years and I have nothing…read morebut wonderful things to say about these people. Every single person here is dedicated, concerned, and caring about my hearing needs. They are always available to answer questions, see to my needs, and are very patient and compassionate people. The quality of service and all of their hearing products is second to none. So fortunate to know them. Gary Dugas Hooksett, NH

From the owner: Celebrating Over 50 Years to the Greater Concord Area. Your Complete Hearing Care Center In-Home…read moreand Evening Appointments Available Sales and Service of all types of Hearing Aids Newest Technology in Digital and Programmable Aids Most Insurances Accepted for Hearing Evaluations.

Dr. Robertson is a skilled audiologist who she stands behind her work. I had custom ear molds made…read more It is common for molds to need adjustments. Doctors Robertson worked with me until the molds were comfortable for no additional charge. She is the best!

Dr. Robertson is, as Yelp says, "as good as it gets!" She is very competent, professional,…read moreempathetic, and patient-oriented. I brought an elderly friend from Florida, staying with us for a week, to Dr. Robertson because it appeared to me that his hearing aids just weren't helping him much. Within ten minutes, she had assessed, using digital aids (yes, she has up to date equipment), that he was hearing only 50%-70% of what he should be hearing. By the time we left an hour later, he was so much more animated, having conversations with us that he couldn't have had before we saw her, that it was amazing. I am a health care professional; this visit reminded me that some health care professionals are better than others. Dr. Robertson is excellent.

Very pleasant and helpful office reception staff. Problem…read morecame when I got charged $150.00 for a replacement piece that can be ordered online for $40 for a pair. They plug right in, are the exact same item (size & model #). There's several you tube videos showing the 2 minute procedure for replacing the broken receiver. Save your money.... I have NO problem with a company making a few dollars on parts, that's business. I do have a problem with a company up charging 700% margin for a 2 minute job.. Time to find another Hearing center....

Dr. Bonnette is the audiologist to have. She is very knowledgeable and will educate you through…read morethe entire process and actually help you understand your hearing loss. Her expertise is worth every penny. She breaks the stigma of hearing aids!

I was so happy with every aspect of my visit to Dartmouth Audio! My new aids are fitted & adjusted…read moreso we'll to my needs. The team there on West Street is dedicated & friendly, and never disappoint!

Last week I was in Byfield, MA to share Thanksgiving with my daughter and her family. When I…read morearrived in Byfield, I discovered that my Resound hearing aids had a problem. The folks at New England Hearing Care in Newburyport went out of their way to provide exceptional service to a 90 year old man who could barely hear without his aids. I would rate the team at New England Hearing Care with a 6 if Icould. They deserved it, for which I am exteremely grateful. Henry W. Leeds

The staff are very knowledgeable and made it a pleasant experience. They are very thorough and…read moreexplain everything, to make sure you are satisfied.

Introductory meeting - It was great; loved that I didn't feel rushed, even though I had several…read moreissues to consider! Anna was thorough and went out of her way to be helpful! Others in office were also friendly and kind.

Called to get a berry small amount of help This morning. Probably one or 2 emails of work would…read moretake the nurse prac. to help. they don't help. I pay sooooooo much $$$$$$ for NO help. Medicine dealers drug!!!! Dealer