Being a customer/patient of audiologists in the Concord, NH area for probably 30 years, I have…read morerotated through several of the providers in town. Of the 4 offices that come to mind, New England Audiology has been my best personal and professional interaction of all. Other "businesses" (and face it, the sale of hearing aids is often the major source of revenue for audiology practices) have not come close to the sense of belonging to a family of concerned, dedicated, and highly competent specialists. Dr. Jaques has been my audiologist for over 10-12 years. I switched to her care when the "made of iPhone" hearing aids were first being released, and having a Bluetooth enabled device that beams your phone calls (and music, podcasts, etc.) binaurally was going to be a game changer. But the former provider, who had sold me Oticon hearing aids (very high quality; check out Consumer Reports), was unable to provide any model of "Made for iPhone" devices. Oticon was pursuing their own accessory device, which I think they finally jettisoned in favor of what had become the standard: made for iPhone. And the new hearing aids from NE Audiology were about half the price that I had paid for the Oticon ones about 5 years earlier. Since I started going to Dr. Jacques, she has added additional staff, as well as taking on audiology students to give them training and real world experience. I have had consistently excellent care. As a retired physician from Concord Hospital, I had worked with medical students, residents from Dartmouth Medical School, PA students from Mass College of Health Sciences from their Manchester location. I admire the dedication of ANY provider who takes on, at no remuneration, health care students and trainees for training for the next generations of patients. During the COVID pandemic, they were top notch in keeping the patients well cared for, with splendid precautions for everyone's safety. I bought new hearing aids about 3 or 4 years ago, to move up to rechargeable instruments over the tiny batteries. And those tiny batteries are expensive, so 4 years of no trips to CVS, adds up to money saved. Even though changing the batteries is only about once a week (larger devices can handle bigger batteries, so get changed less often) having a bedside charger is even easier. Part of the evening routine: charge the iPhone, charge the smart watch, drop the hearing aids into their charger. All told, I am extremely pleased with NE Audiology. They do have a Manchester office as well, but since I live about 1/2 mile from the Concord office, have never made that trip.

The best!! I am hearing impaired, as is my special needs…read moredaughter. I also am an RN over seeing a large population of folks who experience developmental disability. I have referred numerous people to this practice after experiencing nothing less than excellence in customer service. They are problem-solvers. There is a true integrity that takes place with every employee at this office making sure that in a hearing world, we all have the same opportunity! Excellent time on return calls - 2 Convenient locations and Dr.Beth has made a huge difference in our lives. From the moment you call Ann Marie at the front desk -until your hearing appointment is complete, you go away knowing that you have been in the hands of true experts. In a world where healthcare is insurance driven and waiting seems to be the norm/ this is the best experience ever.

The following is my OPINION: Dwight Valdez, the audiologist…read moreI dealt with at Alliance Hearing Center in Peterborough, NH, is the embodiment of incompetence and and maliciousness. After receiving my new hearing aids, unlike all other audiologists I have dealt with over the past 40+ years, he was incapable of adjusting them to adequately compensate for my severe hearing loss -- even after several return visits to achieve that goal. Finally, I had to request that he set my new hearing aids to the adjustment profile of my old hearing aids, a profile that was created by Noelle Paradis, a competent audiologist previously employed at Alliance Hearing Center. Furthermore, after bringing back one of the aids for warranty repair, an aid that had been previously sent for warranty repair and was returned fixed after only 12 days, he slow-walked the 2nd repair, and I had to do without my hearing aid for 31 days! In my opinion, he slow-walked it because I had the audacity to complain that four days after dropping it off for repair, he still had not sent it back to Oticon for the warranty work. In fact, when I phoned to ask about its status, I was informed by his habitually rude and snotty receptionist that he "wore it on his glasses for eight hours" and had not heard any of the annoying, randomly occurring series of beep sounds indicating an error in the aid's operation; thus, implying that I was a liar and/or an idiot, and that he wouldn't be sending it for repair, because apparently I had nothing better to do than waste my time initiating false warranty repair requests that would result in my suffering the loss of an aid for the necessary time to repair it. I had to promise him a bad Google review if he didn't send it for repair in order to get the aid fixed, resulting in his suspected use of cheap snail mail instead of express shipping and the ensuing 31 day wait. Over 40+ years, I've had several aids repaired, and not once did it take more than two weeks. Now I use Brattleboro Hearing Center in Swanzey, NH, where the audiologist Audiologist Karen Dale displayed competence and the receptionist Tina was the epitome of cheerful professionalism.

I've had nothing but positive experience at Alliance Hearing Center. Dr. Bettencourt has been…read moregreat and letting me try out multiple hearing aids until I found the one that was right for me. She has been patient and able to answer my questions effectively.

Dr. Robertson is a skilled audiologist who she stands behind her work. I had custom ear molds made…read more It is common for molds to need adjustments. Doctors Robertson worked with me until the molds were comfortable for no additional charge. She is the best!

Dr. Robertson is, as Yelp says, "as good as it gets!" She is very competent, professional,…read moreempathetic, and patient-oriented. I brought an elderly friend from Florida, staying with us for a week, to Dr. Robertson because it appeared to me that his hearing aids just weren't helping him much. Within ten minutes, she had assessed, using digital aids (yes, she has up to date equipment), that he was hearing only 50%-70% of what he should be hearing. By the time we left an hour later, he was so much more animated, having conversations with us that he couldn't have had before we saw her, that it was amazing. I am a health care professional; this visit reminded me that some health care professionals are better than others. Dr. Robertson is excellent.

Intermittently for three years I've been bothered by excessive ear wax. At times it has…read moresignificantly interfered with my hearing. I researched the issue on the web as I often do and found the website of Fagan Audiology: https://www.faganhearing.com/. I was impressed by the material on the website. This August (2018) I called them and described my problem. I was told the cost for ear wax removal and a hearing test would be $100. According to my research, this was a price within the normal range for these services. I made an appointment for 08/27/18. I arrived early and so had time to read some of the interesting material in the waiting room. Among other things, I learned that there's a connection between hearing loss and dementia; I hadn't known that. When it was time for my appointment, Dr. Derina Boothroyd, examined my ears and confirmed wax blockage in both ears. She tried to take the wax out with a metal curette, but that caused me some discomfort so we went with option #2: flushing the wax out with a water-pik-like device. Kathleen, the friendly front desk person, assisted. It was very quick and painless. Afterwards Dr. Boothroyd had me dry my ears with a princess-telephone-shaped ear blow dryer. That was a quick process too. Next, Dr. Boothroyd had me sit in what looked like an old fashioned bank vault but was, when the door was shut, a sealed room to test hearing. This was a computerized test. I put on a headset so I only would hear the sounds coming from the machine. I held a clicker in my hand and clicked every time I heard a sound, even if it was faint. I was a little nervous, particularly after what I read in the waiting room. At the conclusion of the test, Dr. Boothroyd pronounced my hearing "normal." I was very relieved and happy. The cost was exactly as agreed on: $100. I think the whole visit took about a half hour. This is my kind of medical visit experience: short, successful, and a modest cost. As a general note, I'd like to say: good hearing is so important. When the wax blockage was at its worst, I was concerned about driving safely because the auditory source of feedback was diminished. Also, I love music, so it was such a pleasure to fully hear my CD collection and download collection again. If you have concerns about your hearing, Fagan Audiology might be a good place for you to find out exactly what's going on and what your options are.

I was able to get an appointment quickly and was seen on time. Dr Fagan was kind, thorough, and…read moreused some pretty high tech tools to assess my hearing. I was impressed and relieved to get a good report that will serve as a baseline for future evaluations.

Dr Nancy Charest is the best. Very knowledgeable, listens well, easy to talk with. I have gone to…read moreher for almost 6 years now for hearing issues. Got my first pair of hearing aids 5 years ago last December, got my second pair this January. I just convinced my 92 yo mother in law to also go see Dr Charest for badly needed hearing aids. She loves being able to hear properly again! Staff is also very helpful and efficient as well

From the phone call to the reception desk to the professional technician, I can't say enough about…read morethis Audiologist practice. I've been a client for years. Big shout out to Cindy & Jessica for your assistance. Alan A.

You can buy Hearing Aids here - there - or anywhere. But…read morethat's only half the story. You really need to go to the place where Professionalism ranks first - with a top notch staff who have been trained at the finest colleges and have the know how to put you first and foremost as their primary concern. When it comes to Customer Satisfaction - you can't get treated any better than at Hampshire Hearing & Speech Services - if things don't work out - they stand tall and proud behind their products and will bend over backwards until everything is just right. That has been my experience with Amy and Allison of Hampshire Hearing & Speech Services.

I highly recommend the staff at Hampshire Hearing. I have worked with Joanie there to figure out my…read morehearing issues and how to get the best out of hearing aids. There is a lot to work through, and she has always been fantastic to work with - extremely patient and thorough in explaining everything and listening to my feedback. I enjoyed the process and learned a lot. I can't imagine trying to figure out hearing aid shopping without professionals like the staff at Hampshire Hearing. They have helped me figure out all the technical questions and concerns I had. Followup has been outstanding. Great people, great place.

Last week I was in Byfield, MA to share Thanksgiving with my daughter and her family. When I…read morearrived in Byfield, I discovered that my Resound hearing aids had a problem. The folks at New England Hearing Care in Newburyport went out of their way to provide exceptional service to a 90 year old man who could barely hear without his aids. I would rate the team at New England Hearing Care with a 6 if Icould. They deserved it, for which I am exteremely grateful. Henry W. Leeds

The staff are very knowledgeable and made it a pleasant experience. They are very thorough and…read moreexplain everything, to make sure you are satisfied.

I was so happy with every aspect of my visit to Dartmouth Audio! My new aids are fitted & adjusted…read moreso we'll to my needs. The team there on West Street is dedicated & friendly, and never disappoint!