Being a customer/patient of audiologists in the Concord, NH area for probably 30 years, I have…read morerotated through several of the providers in town. Of the 4 offices that come to mind, New England Audiology has been my best personal and professional interaction of all. Other "businesses" (and face it, the sale of hearing aids is often the major source of revenue for audiology practices) have not come close to the sense of belonging to a family of concerned, dedicated, and highly competent specialists. Dr. Jaques has been my audiologist for over 10-12 years. I switched to her care when the "made of iPhone" hearing aids were first being released, and having a Bluetooth enabled device that beams your phone calls (and music, podcasts, etc.) binaurally was going to be a game changer. But the former provider, who had sold me Oticon hearing aids (very high quality; check out Consumer Reports), was unable to provide any model of "Made for iPhone" devices. Oticon was pursuing their own accessory device, which I think they finally jettisoned in favor of what had become the standard: made for iPhone. And the new hearing aids from NE Audiology were about half the price that I had paid for the Oticon ones about 5 years earlier. Since I started going to Dr. Jacques, she has added additional staff, as well as taking on audiology students to give them training and real world experience. I have had consistently excellent care. As a retired physician from Concord Hospital, I had worked with medical students, residents from Dartmouth Medical School, PA students from Mass College of Health Sciences from their Manchester location. I admire the dedication of ANY provider who takes on, at no remuneration, health care students and trainees for training for the next generations of patients. During the COVID pandemic, they were top notch in keeping the patients well cared for, with splendid precautions for everyone's safety. I bought new hearing aids about 3 or 4 years ago, to move up to rechargeable instruments over the tiny batteries. And those tiny batteries are expensive, so 4 years of no trips to CVS, adds up to money saved. Even though changing the batteries is only about once a week (larger devices can handle bigger batteries, so get changed less often) having a bedside charger is even easier. Part of the evening routine: charge the iPhone, charge the smart watch, drop the hearing aids into their charger. All told, I am extremely pleased with NE Audiology. They do have a Manchester office as well, but since I live about 1/2 mile from the Concord office, have never made that trip.

The best!! I am hearing impaired, as is my special needs…read moredaughter. I also am an RN over seeing a large population of folks who experience developmental disability. I have referred numerous people to this practice after experiencing nothing less than excellence in customer service. They are problem-solvers. There is a true integrity that takes place with every employee at this office making sure that in a hearing world, we all have the same opportunity! Excellent time on return calls - 2 Convenient locations and Dr.Beth has made a huge difference in our lives. From the moment you call Ann Marie at the front desk -until your hearing appointment is complete, you go away knowing that you have been in the hands of true experts. In a world where healthcare is insurance driven and waiting seems to be the norm/ this is the best experience ever.

Dr. Woods office is very welcoming, professional, and goes above and beyond to make sure you are…read moregetting the most out of your hearing care. The staff is always pleasant and appointments are handled on time. Dr. Woods herself is knowledgeable and listens! A huge thing these days!! It is obvious that Dr. Woods loves her job, and that makes the appointments that much better. Had my first issue where one of the hearing aids was no longer producing any sound. called the office, and was in the same day for a very quick repair. pleasantly surprised that they could replace the receiver on the spot and didn't need to send it out!

I lost my hearing aides, they were still covered by the lost or damaged agreement. I called the…read moreoffice and told them, gave them my credit card # to pay the deductibl. I was told that they would be in the office within the week. I am now in week number 7 trying to get my replacements. every time I call it's a different story. I would highly recommend that you find a more reputable doctors office

I cannot say enough about how awesome this place is and how nice the people are to do business…read morewith. I have been going there about eight years and every time they far exceed my expectations. I lost one of my hearing aids three years ago, had them insured so Allyson thought I might like to go with Phonak because I listen to a lot of music and watch movies.I bought Phonak hearing aids three years ago and love them. Phylis runs the front counter and is so friendly and efficient. My audiologist is Allyson and I have been with her since day one and she is amazing. Hearing aids changed my life and so happy I chose NH Hearing Institute. Thank you guys!

I have dealt with NH Hearing Insitute for years, since my daughter was 4 and she is now in her 30s…read more I developed a hearing problem in 2004 so have been going there for myself since then. I have had both Oticon and Phonak hearing aids from NHHI. I have a primary audiologist but sometimes due to schedules, I have seen two other audiologists. All of them have been great. At one point I chose to get a second opinion from a renowned audiologist in NYC. She totally concurred with what my audiologist at NHHI had recommended. When I need help they are always there for me, as I mentioned, if not my primary audiologist then one of the others. I could not be happier with an audiologist and I like that all three whom I have gone to have been great. They are all doctors of audiology.

very professional and knowledgeable .Dave gave me some great guidance. would absolutely recommend…read more GIL SLATER

Go somewhere else . I wish I did !They don't deal with insurances and once you purchase your…read morehearing aides they won't even talk to the insurance company.

I have been suffering from advanced arthritis pain (read agony) for many years. An angel (nurse as…read moreanother hospital/practice) referred me here. I saw Dr. Murthi only a few days ago. Instead of reciting the usual platitudes, he arranged for a pain relief intervention stating "expedite." He gave me a very detailed PT plan that will begin in the water. He prescribed a topical cream and my local apothecary compounded it for me. He has the excellent bedside manner, great intelligence, and most sincere compassion of any ortho doc I have met. I have had appts in Boston that were a joke compared to this experience. And, his education/training is as good as it gets: Penn, Yale Med School, fellowship at The Baptist.

I called this facility to get an understanding of pricing because I am a self pay patient. I asked…read moreabout the price of an office visit as well as pricing for a specific CPT code for a procedure. I was given a price for the office visit and told that that's the immediate price I would pay before the visit and then they would work out whether there is an additional fee required based on what happened during the visit. After much back and forth I finally figured out that there was quite a wide range for the office visit could cost. Nor was there a whole lot of clarity on what factors would influence the price. Next, I tried to get pricing for the specific CPT code. They could not or would not give this to me. All in all, there is virtually no transparency in the pricing. This is not the experience I have had with other facilities so something is rather unusual about NHOC.

Dr Woods and staff were extremely welcoming and knowledgeable. She was thorough and walked me…read morethrough the entire process. I'm so comfortable with my hearing aids after coming in to my appointments and having her and staff show me everything I need to be successful with these devices. Highly recommend this office.

Front desk was so rude. The doctor may be okay I never got to find out. No empathy whatsoever.read more

These reviews to my right are just way off the wall.BLA BLA BLA…read moreThe Communication sounds like you got it wrong. Regardless my doctor, Dr Fitzgerald is the best,He informs you teaching you of what is going on with you.Explaining,not just coming up with a diagnosis. That makes him a great doctor.I want to be informed .I ask questions. I write questions down so when i get there i make sure i get them all answered. I had some what of a very irritating condition that was prolonged for the week end.I was sat my end.The doctor i saw Debra Margolis, at the walk in clinic.She Was very kind understanding ,I Felt very comfortable with hr.I will choose her as my back up next time that's how at ease i was. i had called ahead to make an appointment. Like the complainers next to me its a busy office.EVERYWHERE IN THE USA.Finding the right doctor is first priority.Thats what counts.

Horrible experience today at the Bedford, NH location. Front office support is the worst…read more For annual physical, was informed I could get my labs done a week prior to the physical. I drove to NH from Massachusetts and waited an hour to have blood drawn. Once served, it was determined no lab orders were available. Called Bedford DMC front office of which they told me lab order was expired (just talked to them a week prior about scheduling labs mind you). Courtney informed me there was nothing she could do. I fasted all night and morning and drove 30+ miles to receive such a nasty response. Hopefully, I will, eventually, get a lab order and do this all over again before my physical exam (not holding my breath). I am very loyal to my primary care physician, Dr. Koshy, and have been seeing him for over 20+ years as I still see him even though I relocated to Massachusetts. However, at this point, I may have to change primary care services to something more local to Massachusetts. This is unfortunate, as Dr. Koshy is the best! However, I cannot say the same for his support staff.

I don't have a single negative comment about Dr. Feins or his team. Complete professionalism and…read morerespect from the moment I walked in. Prior to going to Dr. Feins I did see several other surgeons, however not a single one of them gave me confidence that Dr. Feins did. I recently lost 100lbs and was left with a fair amount of lose skin on my lower belly (mothers apron). I wanted it taken off and to have a flat tummy and that is exactly what I was given. I could never thank Dr. Feins and his team enough for giving me the opportunity to have the body of my dreams. Because if his bed side manor & his amazing work, my brother has received a major surgery procedure from him and so has my mom.

His staff is amazing and caring! Him, not so much. Once the official surgery was done, he seemed to…read morestop caring about my concerns/pain. I spoke to his nurse Charlotte more than him because she actually listened! My top surgery(trans male surgery) is not at all what I expected or agreed on and I regret not waiting to find someone else. His attitude switches from "you matter" to "I don't care" after surgery and didn't seem interested in my welfare until I ended up in the ER. I feel like his ego was more important than my satisfaction in his work. The revision was rough and cold like I was a burden, not a patient, and it hurt ridiculously but he seemed to rush through it. The end results are depressing, I spent years saving$ for a surgery I now regret. Now I'll need to find another surgeon to fix things because I refuse to go back.