I cannot say enough about how awesome this place is and how nice the people are to do business…read morewith. I have been going there about eight years and every time they far exceed my expectations. I lost one of my hearing aids three years ago, had them insured so Allyson thought I might like to go with Phonak because I listen to a lot of music and watch movies.I bought Phonak hearing aids three years ago and love them. Phylis runs the front counter and is so friendly and efficient. My audiologist is Allyson and I have been with her since day one and she is amazing. Hearing aids changed my life and so happy I chose NH Hearing Institute. Thank you guys!

I have dealt with NH Hearing Insitute for years, since my daughter was 4 and she is now in her 30s…read more I developed a hearing problem in 2004 so have been going there for myself since then. I have had both Oticon and Phonak hearing aids from NHHI. I have a primary audiologist but sometimes due to schedules, I have seen two other audiologists. All of them have been great. At one point I chose to get a second opinion from a renowned audiologist in NYC. She totally concurred with what my audiologist at NHHI had recommended. When I need help they are always there for me, as I mentioned, if not my primary audiologist then one of the others. I could not be happier with an audiologist and I like that all three whom I have gone to have been great. They are all doctors of audiology.

I was referred to this practice by my pcp. unfortunately my visit was as bad as others have…read moredocumented previously. terrible service atmosphere. over charging for visits.. etc. Don't go here unless there are no other options

Jeffrey is a really nice guy... This place used to have issues with answering phones and keeping…read morethings professional as far as the secretaries were concerned but they seemed to hire new staff and people actually answer the phones and call you back now.. Jeffrey took the time to listen to my symptoms and seemed like he cared.. I had surgery to remove a lymph node and he did An amazing job. Everyone was kind and friendly.. The office is small but clean. I've never met any of the other doctors. But Jeff is definitely the best they got. These smaller private offices always seem to care more and offer more help... I thank the ear nose and throat specialists for at least trying to help me figure out what's wrong with me and my lymph nodes... Other doctors don't care and shrug their shoulders.

Being a customer/patient of audiologists in the Concord, NH area for probably 30 years, I have…read morerotated through several of the providers in town. Of the 4 offices that come to mind, New England Audiology has been my best personal and professional interaction of all. Other "businesses" (and face it, the sale of hearing aids is often the major source of revenue for audiology practices) have not come close to the sense of belonging to a family of concerned, dedicated, and highly competent specialists. Dr. Jaques has been my audiologist for over 10-12 years. I switched to her care when the "made of iPhone" hearing aids were first being released, and having a Bluetooth enabled device that beams your phone calls (and music, podcasts, etc.) binaurally was going to be a game changer. But the former provider, who had sold me Oticon hearing aids (very high quality; check out Consumer Reports), was unable to provide any model of "Made for iPhone" devices. Oticon was pursuing their own accessory device, which I think they finally jettisoned in favor of what had become the standard: made for iPhone. And the new hearing aids from NE Audiology were about half the price that I had paid for the Oticon ones about 5 years earlier. Since I started going to Dr. Jacques, she has added additional staff, as well as taking on audiology students to give them training and real world experience. I have had consistently excellent care. As a retired physician from Concord Hospital, I had worked with medical students, residents from Dartmouth Medical School, PA students from Mass College of Health Sciences from their Manchester location. I admire the dedication of ANY provider who takes on, at no remuneration, health care students and trainees for training for the next generations of patients. During the COVID pandemic, they were top notch in keeping the patients well cared for, with splendid precautions for everyone's safety. I bought new hearing aids about 3 or 4 years ago, to move up to rechargeable instruments over the tiny batteries. And those tiny batteries are expensive, so 4 years of no trips to CVS, adds up to money saved. Even though changing the batteries is only about once a week (larger devices can handle bigger batteries, so get changed less often) having a bedside charger is even easier. Part of the evening routine: charge the iPhone, charge the smart watch, drop the hearing aids into their charger. All told, I am extremely pleased with NE Audiology. They do have a Manchester office as well, but since I live about 1/2 mile from the Concord office, have never made that trip.

The best!! I am hearing impaired, as is my special needs…read moredaughter. I also am an RN over seeing a large population of folks who experience developmental disability. I have referred numerous people to this practice after experiencing nothing less than excellence in customer service. They are problem-solvers. There is a true integrity that takes place with every employee at this office making sure that in a hearing world, we all have the same opportunity! Excellent time on return calls - 2 Convenient locations and Dr.Beth has made a huge difference in our lives. From the moment you call Ann Marie at the front desk -until your hearing appointment is complete, you go away knowing that you have been in the hands of true experts. In a world where healthcare is insurance driven and waiting seems to be the norm/ this is the best experience ever.

Dr Woods and staff were extremely welcoming and knowledgeable. She was thorough and walked me…read morethrough the entire process. I'm so comfortable with my hearing aids after coming in to my appointments and having her and staff show me everything I need to be successful with these devices. Highly recommend this office.

Front desk was so rude. The doctor may be okay I never got to find out. No empathy whatsoever.read more

Dr. Robertson is a skilled audiologist who she stands behind her work. I had custom ear molds made…read more It is common for molds to need adjustments. Doctors Robertson worked with me until the molds were comfortable for no additional charge. She is the best!

Dr. Robertson is, as Yelp says, "as good as it gets!" She is very competent, professional,…read moreempathetic, and patient-oriented. I brought an elderly friend from Florida, staying with us for a week, to Dr. Robertson because it appeared to me that his hearing aids just weren't helping him much. Within ten minutes, she had assessed, using digital aids (yes, she has up to date equipment), that he was hearing only 50%-70% of what he should be hearing. By the time we left an hour later, he was so much more animated, having conversations with us that he couldn't have had before we saw her, that it was amazing. I am a health care professional; this visit reminded me that some health care professionals are better than others. Dr. Robertson is excellent.

Dr Nancy Charest is the best. Very knowledgeable, listens well, easy to talk with. I have gone to…read moreher for almost 6 years now for hearing issues. Got my first pair of hearing aids 5 years ago last December, got my second pair this January. I just convinced my 92 yo mother in law to also go see Dr Charest for badly needed hearing aids. She loves being able to hear properly again! Staff is also very helpful and efficient as well

From the phone call to the reception desk to the professional technician, I can't say enough about…read morethis Audiologist practice. I've been a client for years. Big shout out to Cindy & Jessica for your assistance. Alan A.

Last week I was in Byfield, MA to share Thanksgiving with my daughter and her family. When I…read morearrived in Byfield, I discovered that my Resound hearing aids had a problem. The folks at New England Hearing Care in Newburyport went out of their way to provide exceptional service to a 90 year old man who could barely hear without his aids. I would rate the team at New England Hearing Care with a 6 if Icould. They deserved it, for which I am exteremely grateful. Henry W. Leeds

The staff are very knowledgeable and made it a pleasant experience. They are very thorough and…read moreexplain everything, to make sure you are satisfied.

I met with my new PCP Alex Jones. He is awesome! He listens and is kind and respectful and he…read moreknows his stuff. Great bedside manner. Would highly recommend him to anyone!

I'm a senior who has been having some problems with my legs, I think it has to do with veins in my…read morelegs. So called my povider Elliot Family Medicine to ask to speak to a nurse. I was told a nurse would call me back, did not get call back that day. I received a message on my home phone the next day, I was not home that day and called the following day to try to speak to the nurse, I was told she was not available, so waited to see if the nurse would call me back. But they didn't, so called the next day and I asked if I could speak to nurse. I was told she was not available. When I called again the next day to again try speak to a nurse, the person who picked up the phone said OK I will make it a priority for 1 of the 2 nurses to call you back. Well that never happened. So I am now going with another health care provider, which I have already signed up with. It has do nothing with Dr. Shahin, he is a good doctor, it the personnel that works there, especially one of their nurses. I had a problem with one of them back in December of 2025. To make a my complaint short against this nurse, I winded up going to the emergency room. I get yearly physicals at this practice every year in December and the last one I had was in December 2025. I was told today that I am not on their schedule to have my yearly physical, so they never scheduled me to have one. What the HECK ????