We are new to the area and wanted to have our carpets cleaned prior to completely unpacking all of…read moreour belongings. We called around to a few places and we chose clean and dry because they had great reviews, we wanted to support a local business, and they offered a military discount. Even with the discount, they were a little more than some of their competitors, but based on everything else we decided to give them a chance. I called and got a quote from Kathy (who is extremely nice and helpful). When I called back to schedule, there was some confusion on the original quote not including a hallway we had discussed so she said she would include the hallway at no cost. The owner, Stacy, showed up to our home, and as we were doing the walkthrough I mentioned the hallway and confusion. He said that he heard the phone calls, agreed they were confusing, and said it's normally 30 for the hallway but he would do it for free if we wanted him to. I agreed since that was what we were quoted, and he said, "You know what, I don't want to do any of it." When I asked what he meant, he said he doesn't work for free and said he was leaving. I was confused since he offered to do it for free, but he walked out. I don't know if he was in a bad mood already, but that is terrible customer service and he was extremely rude to my wife and I. There were so many other ways to handle the situation. My wife and I had moved all of our stuff out of the rooms and had our kids sleep downstairs so he would have plenty of room to work and since we wouldn't be able to access the rooms until they dried. Had he tried to talk to me about it we probably could have up with a solution, but he refused to do anything at that point. I called Kathy back and she said she would try to figure out what was going on, but I never heard anything back. I would recommend finding someone else to clean your carpets.

All around 5 stars! Got booked for next day, communication throughout the whole process was…read moreexcellent, effective and easy! Stacy was punctually & quick! Now the service itself, wow! Tile looks brand new, grout looks lighter & clean! Carpet feels, smells and looks like night & day! Couldn't be happier with the service, thank you Stacy! Worth every cent!

Patrick and Tai were quick to respond to our project, and were excellent in helping us clean up…read moreafter experiencing a pipe leak. They did a great job helping us navigate a distressing event. We also had great support and coordination with John. We did experience a small miscommunication as we wrapped up the project, but management worked well with us to resolve those. Overall, pleased with our experience with ServePro of Norman!

Servpro of Norman is very thorough in evaluating the extent of the water damage and in getting…read morethings done right. They took care of the headaches of this problem and now things are nice and dry and are looking good again. Thanks so much for good work that sets us at ease and gives us peace of mind.

I called 4 different companies to clean one room in my new home, that the seller kept a cat, that…read morepeed all over the room. These guys were the only ones that actually answered the phone and offered to come out today and give me a quote and clean it if I approved that the quote. Diego and Ian showed up. We're extremely polite, professional respectful explained everything in great deal and we're able to clean the carpet. Stains gone and room smells great. Now I will have carpet pulled back, tack strip and padding removed, floor kilz'd and new tack stripping and padding installed and carpet put back! Overall great experience. I will use them when I sell My other house! Thank you for the very prompt response!

This review is purely on customer service - unfortunately, a result of which is that we did not end…read moreup continuing with the cleaning. Initially, when I reached out (a week in advance of needing the clean), the team seemed responsive and professional - sending confirmation the next day, and following up multiple times over the week to verify the service window. At the time I didn't notice the lack of questioning about: how many rooms I needed carpet cleaning for, the general size of the rooms, what the state of the carpets were, or what my budget was. They also did not give any advance indication of their price range. And, they never shared whether they would call or text in advance when a tech was on their way to us (for the record, they do, and that would have given us 5 hours back to our day had we known.) They have fantastic reviews, and appear to do great work, and I haven't needed carpet cleaning in quite some time, so I assumed they needed to get the dimensions and assess in person (this was verbally confirmed by the tech when they arrived - and the tech was very kind, thorough, and tried his best -- but we'll get back to that in a minute). Our service window confirmed via text and phone call at least three times, including the day before the planned service by the schedulers was 2-6. By 5:30, I had not received any indication of whether our service was going forward. I called to check in, knowing we had 30 minutes left in the window, but just wanting to verify the plan. Only then was I told the service was running late, now estimated to be a 6:30 arrival because "the property before you keeps requesting add ons." We opted to continue forward, now being told for the first time we would get a call when they were on the way. At this point, I was mildly frustrated, but understood work can run late. However, I was also confused why this prior property was not asked to schedule a follow up service rather than pushing everyone else back. By 6:25, we had not received a call, and I had a message drafted to follow up when I DID receive a call. A call to let me know the tech was on the way - but would be about 35-40 minutes. At this time, we had been waiting for 4.5 hours, having not been told we would have a 30 minute heads up to be back, and taking valuable time away from work, and additional necessary tasks. They offered to reschedule, but could not guarantee we would be first on the list, and leaving us to wonder if we would be waiting for 5 hours again. We proceeded, having asked how long the service would take - it was estimated to be an hour and we should be done by 8-8:30. This was the first time through all interactions I was asked how many rooms would be serviced. I expressed concern for the timeline, and disappointment at the lack of communication on the actual service date. No apology was offered, no solution other than continuing to wait, or to reschedule for another window, being offered. When he arrived, the tech was kind, fast, and professional. He answered my questions, and assisted me in looking at several service combinations. He was also able to verify that their policy for pricing is to evaluate the floors in person, and get the exact dimensions. Which is understandable, but would have been appreciated in advance. The first quote we were given, as was shared by another reviewer previously, was over $800 for 3 rooms with their closets, and 2, very short, hallways. One room has significant pet smells, but the rest do not. There was no furniture nor items to be moved, nor maneuvered around. The second quote, with highest tier treatments removed was still above $600. When I pushed for standard treatments, we were quoted around $400. I shared that was well above the cost I had anticipated, and was asked my budget. I said $300 max (which is still above average), and was eventually quoted $375, I asked to remove another option and it was reduced to $348. I asked if there were any coupons or specials, and THEN was informed of an option that would be close to that $350 including after environmental fees (not included in the original quotes). And finally, I inquired if it would be possible to do just an incredibly standard steam clean for the majority of the spaces, and only focusing on the more intense treatments for the one room that needed them. I was told that was not an option. Unfortunately, we were not able to proceed with the service. When I looked at our quote page, it was indicated we were originally scheduled to be seen at 4pm, and we did not have a tech until after 7. TL;DR we waited 5 hours for a tech to arrive, just to be given an aggregious quote of over $800, magically reduced to $348, and with poor communication starting when it mattered most.

Our new house here in OKC was a real mess and we thought it needed restoration cleaning. (Dog feces…read moreand urine everywhere) I contacted Joe and his team and he came out to the house within a few hours. After an inspection, Joe said he couldn't justify the high cost of a restoration clean for our level of "dirt". He felt it would be cheating us. I was disappointed but you don't find this level of integrity often. He did sell us a few bottles of the enzyme cleaner they use for urine/feces/biological dirt and we were able to clean it ourselves for a fraction of the cost. When Joe says he is in this business to help people first, he means it. I highly recommend him and his team.

From the owner: PuroClean Can Ensure That Restoring Your Commercial Or Residential Property Is Possible. Call our…read moreteam 24/7 !

They did amazing work! My Carpets look new, and they were HORRIBLE! Great value and prompt service!…read moreI will definently be using them again! I will also be telling all my friends!

Great company kyle does a great job made our carpets look new again thanks precision highly…read morerecommend

These guys were very good at communicating through yelp and very simple process to quote and set…read moreappointment. The customer service it also good as they follow up to make sure we are satisfied with their work. I had an instant when a spot didn't come out and we couldn't tell until the carpet dried. The owner was happy to send someone back out to get it out. Wish I had befores and afters. The difference is very drastic! Thanks! I will keep you in mind when I need a pro.

I had carpets cleaned in a condo where a few stubborn stains and dirty carpet hadn't been…read moremaintained (or vacuumed) in over three years. Lots of high traffic areas and an old, stale smell threatened us to consider replacing the carpeted areas. I found D&C Commercial Cleaning Service on Yelp. They asked pertinent questions, gave me a great quote and scheduled service (over the busy holidays). I am grateful for their quick and clear communication and feedback. Not to mention their professionalism and courtesy! The carpets look NEW! The clean and fresh scent is wonderful. I highly recommend D&C Commercial Cleaning Service. They are professional, courteous, reasonably-priced, and have a measure of customer service that is refreshing. The carpet cleaning they perform is excellent, easily top-notch!

Try fulfilling promised commitments. Returning phone calls. Terrible customer service for anything…read morebut carpet. No integrity.

We had a water hose to the toilet break loose one night and flood the guest bath, one bedroom, 1/3…read moreof the office area and a portion of the family room. We called Clean Pros, explained our situation and they arrived at 9:00am. After agreeing to a very reasonable estimate, they begin cleanup and going through their process to ensure that no mold would occur. Five days later the entire process was completed and everything was back to normal. The process included moving furniture, sucking up water, sucking water out of vents, folding back wet carpet, removing wet padding, using fans for three days to dry carpet and floor, putting new padding in place, relaying and stretching the existing carpet in place, cleaning the carpet and putting the furniture back in place. Very expedient and professional with outstanding results. David D., Norman, OK

J&J shampooed a bedroom and living room rug for us. They were very thorough and professional. The…read morecost was within my budget and I would definitely use them again if needed in the future. Thank you! Lisa

Joseph you always make my carpet look like new. Very…read moreprofessional and prompt. Keep up the good work.