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    Alliance Physical Therapy

    5.0 (1 review)
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    6 years ago

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    Pivot Physical Therapy

    Pivot Physical Therapy

    2.2(6 reviews)
    3.0 mi

    I'm only giving one star because 0 is not an option…read more Recently, I had a very unpleasant experience with the 6049 Harbour Park Dr location in Midlothian VA. I was disappointed because this office came highly recommended by my doctor. I had made an appointment for physical therapy to treat my neck pain. The first available appointment date was two weeks out from my initial phone call. I completed all of the necessary paperwork online and submitted my x-ray reports. I also received texts verifying my appointment date and time. Two hours before my appointment time, they called me to cancel the appointment claiming a 'scheduling glitch' in their system. They were not able to reschedule me until the following week, 7 days later. No apologies or offers to fit me in at an earlier at another office. I would have understood if they had called to change the time or asked me come in the next morning, but to set the appointment the they canceled a whole week out is unacceptable, especially when it had been on the books for 2 weeks. I found this very unprofessional and shared with them that I had been experiencing alot of pain and was looking forward to being able to address this issue and had waited two weeks to be seen by them only to have them cancel the appointment the day of. I was able to reach out to another provider that could see me. Patients beware! This is my 1 star ( I wish it could be 0) review.

    They made mistakes billing my insurance and 3 months later I get an unexpected bill because of…read moretheir error. Their billing office never contacted me that there was an issue. I called Pivot's billing and they blamed my insurance. My insurance said it was Pivot's error and they initially submitted under the wrong provider name.

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    Alliance Physical Therapy - physicaltherapy - Updated September 2026

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