My second time coming here for exhaust work. These guys are professionals and make quick work! They…read moreinstalled a whole MagnaFlow Catback for me in relatively quick timing. David is a great manager and I can tell he only wants the best work from his shop for his customers. Great prices as well. Give them a shot if you need any work done :)

nice guy but wait time way to long. I think need more manpower. brought car in 10 ish now its 1:15…read morepm. incredible situation.

My Sterling Mccall representative Marlon Romero (and his service manager Jesse Rodriguez) recently…read moreprovided superior, professional service and helped me when I needed it most! I knew, as I was driving on the freeway that my RX 450h was in dire need of some sort of repair. So I went straight away to the southwest location. After the tech diagnosis, Marlon and his manager calmly explained the issues and the solution. Despite my dire state of anxiety, I was treated with patience and kindness. Plus, I was back driving my vehicle safely within a day. They were informative, efficient and gave 'above and beyond' service, and I am truly grateful! Top marks are truly well earned.

I really don't like to give one star reviews, but they almost earned it. I'll give them a two star…read morereview and hopefully they read this and try to get better. For one we dropped a vehicle off at 9:30. They said the most it will take would be two hours so it should be ready by 11:30 AM right? There's no communication at all around 12 o'clock. I told my girlfriend to reach out to her service advisor to see where they're at. He tells us they arbitrarily did some recalls and it's not ready yet. Where is the disconnect? We appreciate you doing the recalls but why didn't you let us know that it wasn't gonna be ready for the time you gave us luckily we showed up at 12:30 and it was ready but the lack of communication could've caused us delays Wood really did because it should've been ready at 11:30 but we gave him time just to grab lunch since we haven't heard back from him. If you're gonna add services to the appointment, that's gonna delay the pick up of the vehicle you should let someone know that. The simple lack of communication and breakdown is a reason why you're getting such a low review. All I took was a quick phone call or text or even ask if you wanted to get the recall done. What if we had a plane to catch or what if we were on a tight schedule. It's New Year's Eve and it took three hours to get an oil change. Unbelievable. Also, the customer service it's hard to even get someone on the phone. North side Lexus and Westside Lexus have been my go to. My girlfriend tried them because they're close to her job, but this will probably be the last time we visited this location. Guys your job is a service advisor is to keep the client updated and let them know what's going on. Three hours for an oil change is ridiculous.