I called and left a voicemail message requesting a new patient appointment and to call me back and…read moreleave a message. I received two missed calls from the office and no message. When I called the number the gal who answered the phone, obviously she doesn't understand English because I clearly stated twice that I wanted to become a new patient she kept asking me for my date of birth and telling me I was not in the database!! Need to listen and pay attention!! Pretty pathetic not to listen to a potential client! Get better staff in your office! Oh, and by the way, don't send me any more text messages that I have to login to read! At this point I want nothing to do with this Dermatology office.

I've been seeing Dr. Alison Basak at Dermatology Healthcare Excellence for over a year now and…read morecould not be more pleased. Dr. Basak is very thorough, answers all of my questions, and has provided the medications and strategies I need to address skin issues and hair loss. During my visit today, she provided great information regarding my skincare challenges - including the fact that LED lights as well as sunlight impact my condition. I am grateful for her careful listening to my concerns and the way she provided options as to the approach we'll take. I really appreciate that! I have found my forever dermatologist in the Denver area. Highly recommended!

I see Dr. Panozzo at this clinic. He is always on time, and I have never had to wait to be seen. He…read moreis caring and listens to all my concerns. He values my thoughts around my own healthcare and offers worthy insights. Front office runs seamlessly and never had any issues with billing.

New West Physicians are a joke. Since I started going about 4 years ago, for every time I go back…read morefor yearly check up. My doctors have moved and I have to see a new one and start all over. Trying to get a prescription refill for a medication I've had forever and they are forcing me to have a 6 month visit before refilling?! Even if I tell them I am temporary out of insurance and can't pay for that when it's not needed. They are practically holding my hostage.. Where is the doctors that care about something else than just making money out of you?!!

Really appreciated having this Little Clinic in our local King Soopers. My partner began feeling…read moresick after returning from a work trip in early November 2020. I immediately started looking for testing sites and appreciated the friendly and helpful demeanor of the clinic staff in offering to put him on a cancellation waitlist. And sure enough, within one afternoon, he had a testing appointment. The process was quick, socially distanced and efficient. He had his results within 48 hours. Kudos to this team as the pandemic continues to rage across our nation. It's the little things that end up making a difference. We appreciated the compassion, efficiency and safety measures in place for us.

If I could give 0 starts I would, booked appointment on line 4 hours before actual appointment,…read morearrived to a RUDELY mannered receptionist. She said "you don't have an appointment here" I asked her to look up where my appointment might have been she told me she was too busy. (She had 1patient filling out paperwork) I've been spoken too and overheard them being overly RUDE to several patients. I've overheard receptionist giving medical advice. Regardless of this they don't treat patients with respect, dignity, and the receptionist thinks she is in charge! The receptionist even calls the providers nurses. If you looking or needing an urgent care this would be the top worst place to go. I will NEVER go or recommend this place again! I WENT TO AFC URGENT CARE AND WAS SEEN AND WAS GIVEN RESPECT !

I get CPAP supplies from them and my orders are never correct. This last order was missing an item…read morebut it was included on the bill that I received before I ever received the order. Lincare refused to take the item off the bill. If I don't pay the bill in full, they will turn me over to a Debt Collection company for $6. They have done this in the past when they were charging me monthly for equipment rental that I never received bills for and their website said I had a Zero balance. I have filed a complaint with the CO Dept of Insurance, Medicare, and with United Healthcare.

I have a disabled daughter who is total care. I recently sold my house in Naperville, IL and…read morepurchased one in Castle Rock, CO. I have been searching for all the services she needs for days without much success and when I talked to Tyi from Preferred Home Care, I literally almost cried. She was so helpful and kind and informed me that their company could supply my daughter with everything she needs. What a huge COMFORT and piece of mind. Many thanks to Tyi for knowledge and compassion!!!

This drug testing center isn't very busy at all, but you'd never know that by how slow the…read morereceptionists are. They weren't very friendly and treated me like an inconvenience. The building is pretty run down looking. They could use a bit of remodeling. The have a long of "so and so used to do this, and now he's at contra". I wouldn't say this isn't the best place to advertise jobs.

This is a review for the Lakewood Simms location....My son went to this location 2 times in 2 days…read moreand told he had to wait 2-3 hours for a pre-employment physical/drug screen!. The 1st day he couldn't wait those hours due to another appointment he had to take care of, but on the next day he was at this location WHEN they opened and checked into the front desk. He gave his paperwork to the lady at the front desk and was immediately given back said paperwork and told it would be a 2-3 hour wait!!! Then after waiting about 2 hours was told he was NEVER checked in by said front desk person and he would have to wait AGAIN 2-3 HRS!!!! He was told he never submitted the check in paperwork which he DID and it was given right back to him by this front desk person and to sit down and wait...which he replied to her that she gave the paperwork back to him and she said NO I DIDN'T with a massive attitude!! I am appalled and disgusted by what transpired at this location and if I was with him I would have spoken up/asked for a supervisor, but unfortunately I wasn't and our son was beyond upset at that point and unable to stay an ADDITIONAL 2 HOURS OR LONGER to be seen!! She also scolded him for not knowing the policy of how paperwork is to be done when doing this type of physical/drug screening!! This is his FIRST time doing this and didn't know how to and trusted she KNEW HER JOB!!!!! TOTALLY DISGUSTING how he was treated!!!!!!!!!!!!!!!!!!!!!!!!!!

We had an incredible experience here. All of the staff were kind and worked quickly to alleviate…read moresymptoms in a timely manner. at the time we went there was no wait. Definitely recommend!

I was taken back immediately where I was greeted by a lovely nurse who even offered me water while…read moreI waited for the doctor. I only ended up waiting for 5 minutes and the doctor was kind and knowledgeable.

Kaiser's somewhat dated Lakewood facility has been replaced with a huge and sparkling new building…read moreright next door to the old one. Everything is very shiny and comfortable plus there are excellent maps and signage everywhere. I visited Urgent Care for a minor problem. The signs showing where to go were very clear. The woman at the check-in desk was kind, friendly, and helpful. I had to wait only a few moments to see her and she checked me in and collected my co-pay with no wasted motion. The waiting area was large and stocked with very nice furniture. I did have a bit of a wait, but my problem was a relatively low priority. Patients are triaged by the explanation they provide at intake and seen by the urgency of their issue. This seems reasonable to me. Kaiser provides good quality Wi-Fi and I was able to work on my phone while I waited. My wait was interrupted by a visit to an intake room where basic vital statistics were taken. I then returned to the waiting room for a bit. I was called again and taken to a spacious exam room. A friendly PA came by after a short wait. He quickly diagnosed my issue and said a nurse would be by to deal with it. A nice nurse soon appeared and quickly dealt with my issue. The PA then returned to make sure the issue was resolved. He took a few minutes to write up his notes and then closed the visit. I stopped at the intake counter for a moment to check out and all was done. I was impressed with Kaiser's systems and level of organization. Every step of the process ran very efficiently. All of the staffers were friendly, helpful, and concerned with my well-being. The new facility is very nice and appears well-organized.

I LOVE the new Lakewood building. Very open and spacious. I also loved the care I received from the…read moreRN and my primary, Dr. Pearson. Would have been 5 stars if parking was better.

I took my girlfriend's child here for a visit, and I was immediately uncomfortable with the overall…read moreenvironment. There was noticeable police activity in the area, and several people who appeared to be homeless were lingering around the property. It didn't feel like a safe or appropriate place to bring a child for medical care. Inside, the clinic felt run-down and not very clean--definitely not what you'd expect from a pediatric office. The whole experience left us questioning whether we'd return. A children's healthcare facility should feel secure and welcoming, and unfortunately, this one didn't.

My daughter started going here and they are pretty good about getting you scheduled especially if…read moreit's an emergency!

I came here every three months for my Depo birth control…read moreshot, as it was the location closest to me. Every time I went was a new disaster, and I'm not exaggerating. First shot she stabbed me so unnecessarily hard that I was bruised and my arm hurt for days. That visit I was also blood tested and they pricked me 3 times before calling in another nurse who got in her 3rd try. 2nd shot appointment and I also was getting my annual pap. This time they kept my ID and insurance card in their copy machine. Yes I should have made sure I had it, but it never crosses my mind as my cards are always handed back to me. They screwed up on a test and told me I needed to come back in. The people here need some more training, that's obvious. They may have slept during basic courses on how to get blood from a healthy vein as well. At any rate, I no longer go Here.

I never write reviews, but I'm super upset. I chose to go to this location because it is closer to…read moremy home. I had an appointment Thursday 11/19/19 at noon. The receptionists were rude and unprofessional. There were 5 of us in line & no sense of urgency. I was 1st in line & when called up Took 15 min to check in for my appointment with no paperwork. A woman behind left because the wait. When I was called back it was like a different place. The Drs and assistant were wonderful and professional as always at planned parenthood . They put my mind at ease & reminded me why I support PP. When I was checking out I was called up to pay. She told me a price that was too low. I asked if that included the Rx I was getting. She didn't even know about it. So, after standing there watching her type for 10 min and talk to the other receptionist about building a condom turkey decoration, she told me my new total & I paid in exact change with cash. She just took my money & continued typing and laughing with the other girl. Then started doing something else. Not even a "thank you" or ok "you're all set." So I left & two weeks later I received a bill for the service I paid for!! She wasn't even paying attention the whole time!!! I have always loved & supported PP instead of just going to a regular ob/gyn. Women's rights are important to me! Please retrain the girls working that morning! They represent your business terribly! I know it can be scary especially for young women/men to take care of their reproductive health, get tested, even HIV testing. Please make this a more safe & helpful environment for those people by training your front reception ppl to not talk about unprofessional things the whole wait room can hear while they're waiting, and to not be so rude to people! And please, please focus on what you are doing so no one else gets billed twice!!