We have trusted McCue's for many years. It is vital to have an auto business you can trust and…read moreMcCue's is the best. Kevin and crew do an excellent job in all areas at a fair price. I appreciate this business very much and have been a customer for 30+ years. They are fantastic.

I am 67 years old, the last thing I need to be doing is working on a car in 10 degree weather…read more I had pinholes in my radiator hose on my van, the coolant level was low,, and was afraid my engine block would freeze from not enough anti freeze. I had purchased the parts and expected to pay to have the hose put on. I first went first went Jiffy lube on Williams and Jadwin. They said they didn't do that kind of work and referred me to McCue's Repair across the street. I thanked them and went to McCue's. I explained the situation to the lady behind the counter. After listening her struggle to come up with excuses for 5 minutes, ending with the only person that could do it was Kevin and he just left on a tow. I said I would wait.

Although off the beaten path, this place is one of the best, most honest, and cheapest auto repair…read morecenters around. There are several reasons you should go here: 1) They are inexpensive compared to the other auto repair services around. 2) The job is done right. 3) They have options for you. They don't just insist on one kind of brake rotor, but let you decide how much you want to spend. 4) You can make an appointment online. While you are at their website be sure to read the reviews that are posted there. A couple of quick stories. We were on our way out of town to go camping when my Land Cruiser started acting up. I took it in. 1 1/2 hours later they called us to tell us my car was ready. It needed an ignition coil. They saved our trip! I had a really bad experience with Firestone (you can ready my exhaustive review at http://www.yelp.com/biz/firestone-complete-auto-care-kennewick-2?hrid=YR7x2EcrP9FiVG6A30861g). Well, All Automotive Services finally did the job right, and they have a 24 month, 24,000 mile warranty to back it up. Other places, like Firestone, only have 12 month, 12,000 mile warranty. I can't recommend this place enough. Be sure to bring your car here. Add their phone number to your contact list. You will be glad you did.

My wife and I have been here a couple times. Last time I came I brought a Honda CRV... 70k miles…read morethey said I needed the transmission flushed. Welp 2 months later the CRT blows. Fast forward 6 months... to I have a 2019 terrain now need new rear brakes it was a no brainer. I take it in they then said my front rotors were warped and my steering wheel was shaking... they charged me $1517 for 4 brake pads and rotors. Didn't list OEM parts or anything. This place is a gouge worse than dealership prices. Stay far away. They straight up robbed me. I'll be reporting them to the attorney general and BBB.

These guy are the best Had a problem with the hood of my…read more cr-v Honda even though they had a lot of work, they still made time to fix the hood on my CRV In no time 100% recommend thanks guys

It's been a while since I used these folks, but especially if you are a woman wanting honesty this…read moreis the shop for you. These guys are always friendly from beginning to end but their honesty is awesome.

Richland Collision Services was my third estimate. Number one was professional and impersonal,…read morenumber two was in an area where I wouldn't want to leave my car. Number three is where I met Arsen. He is professional, extremely experienced and I felt cared for. I waited as satisfied customers came and went and his Team also seemed happy, I was beginning to feel like family. He explained what they would do, I read his reviews, toured his shop and after seeing their work I was satisfied. I picked up my car today and there is not a hint or ripple of where the damage had been. The work was completed quickly and it is a beautiful job. Thanks to Arsen and his Team.

This is what service is supposed to be. I called and asked for an estimate, I was told there was an…read moreopening at 1500 the same day. I showed up and spoke to the same person I spoke to on the phone, turns out that was the owner. He gave me an estimate and time frame that I was happy with. He also assured me that he'd be able to "work magic " , I thought it was a little funny he phrased it like that. After the repair was completed in a very timely manner I can verify the "magic" was done. He took the time afterwards to talk to me about proper paint maintenance for my Mazda, something the dealer didn't do. This is the body shop I will call first whenever I need anything done.

Should be called $3600.00 automotive because that's what I paid to replace an (allegedly)cracked…read moreexhaust manifold. (Was never shown the damaged part). They never secured the passenger side turbo charge pipe and it's all tore up like the tech had some anger issues with it. I parked the truck thinking I had other issues and just now got to poking around and found it. If there was less than one star I'd give them zero.

I came in because my check engine light was on. I wanted them to check the reason for the light,…read morewhich is a quick 5 minute deal that I've gotten done for free at multiple other mechanics, including in tri-cities in the past. I was expecting to just pay for the mechanic work they'd do on it after. I learned it's good to confirm prices with mechanics beforehand because not all are transparent about their prices. I was not told at any point during the process from the time I called to make the appointment & thru the entire appointment that they were doing more of an extensive diagnostic check of multiple pages they printed out for me that was $250. I was not told about the fee until after they were done with my car. I told them I was not expecting this because I didn't ask for it & they didn't show any care or seem apologetic about it. Poor customer service & unethical business practices. I've been here multiple times, but will not be coming back. A $250 charge is a lot of money to not inform your customer of until after the fact. While the more extensive check was good, I did not need it nor did I ask for it. I would've gone somewhere else if I had known about the hefty charge.

These folks are awesome. We were traveling in the rv pulling a car. Nothing was working in the rv…read moreas the hookup from rv to car wasn't right. They came back from lunch stopped what they were doing and helped me out. They had to rewire the break system. Got me back on the road in no time. Highly recommend this outfit if your having problems with rv or car.

CareFree RV is the best! Been taking different travel trailers here over the years and I have…read morealways got great service and a fair price. Great people.

$40.00 to patch a tire is ridiculously expensive. Beware, stay away they are thievesread more

Oh my goodness, where do I start?! This was hands down THE best experience I've had at ANY auto…read morerepair shop. Wes was attentive, caring, honest and saved me time and money whenever he could, in whatever way he could, no matter how busy he was. I was visiting out of town from Bend Oregon when the AC in my car completely busted. It was a huge repair (compressor) and everyone I called was booked solid. I literally called and texted about 10 people to find out how I could get this situation handled so I wouldn't have to drive 4 hours in the blaring summer sun with no AC in my car. And no one could get me in. Except Wes Ducat at Steve Tire & Auto Repair. Wes moved his entire schedule around in order to get my car in and out on time, so I could get home safely without having to spend an arm and a leg on the repair. He graciously called and texted me whenever there was an update on my car and he worked his butt off to make sure I was taken care of. I have no clue how to repay his kindness except to write this review and say that, Wes, your karma is clear for the next hundred years, bud!! Thank you, thank you, thank you. I am so grateful for you and for all the work you put in to make sure I was taken care of. You're the best.

This business has been in business for a long time and it shows. No wonder my insurance company has…read morethem on their list of preferred companies. I dropped my truck off to replace tailgate, hardware, pairing and all the printing and body work. A week later I get a call it's dine and looks better than new. Great estimate, great communication with me and insurance company and friendly professional staff doing excellent work.

I came here willingly after hearing the shop was owned by my good friend's godfather. At first, the…read moreservice seemed great and I had no concerns. I chose not to take a total loss because my car was still drivable, so I went to pick it up. When I arrived, the front desk lady told me my car was ready and would be brought out. A few moments later, a male worker came out and told me my bumpers and lights were already off and asked me what I wanted to do with them. I was confused and told him I was not aware my car had already been torn apart. He went back inside, then came back out and told me to return in about an hour so he could put the car back together. At that point, the front desk lady who originally told me my car was ready apologized and said, "Oh my God, I'm so sorry, I didn't realize everything was off. Come back in about an hour and we'll have your car ready." That was all that was said. There was absolutely no mention of any fee. Later that day, I received a call saying my car was ready, but now there was suddenly a $150 reassembly fee that had never been mentioned. When I raised concerns, the lady on the phone clearly had an attitude and seemed annoyed that I was questioning it. Instead of explaining or taking accountability, she immediately offered the option of tearing my car back down and having me arrange my own tow truck since the car "wouldn't be drivable," which made no sense because the car was already put back together. After hearing I was upset, she offered $20 off for the so-called "miscommunication." When I arrived to pick up the car, the front desk lady immediately apologized and admitted she "forgot to tell me there was a fee." How you forget to mention a $150 charge is beyond me. I was then told to bring this issue to my insurance. I contacted them, and the insurance representative confirmed this was the shop's fault and did his best to help. He also mentioned the shop claimed I was given the option to take the car as-is or have it put back together, which is simply not true. If I had known my car was already torn apart, I would never have agreed to take it back. A $150 surprise fee for a single mother right around the holidays is absolutely insane. The lack of communication and training should not fall on the customer. Customers shouldn't be paying for the shop's incompetence, and the receptionist shouldn't even be working if important fees are going to go over their head. I should've chose Mathew's Auto Body instead.