We loved our first service for help so much that we signed up for a maintenance plan to check our…read moresystem every six months and canceled out previous serviced with another company. We purchased our new air conditioner unit for outside from them and they again were great to work with! Our second call was to check a leak in the wall behind the shower. It wasn't a good experience. The tech seemed a bit full of himself. That cost $99 and the tech told us we needed to tear out the whole shower to stop the leak. A second opinion proved it to be a simple leak down a water pipe and I fixed that on my own. Next service we were told that a cleaning of our duct system was needed. I ask if they would put a new anti-bacterial bulb in the unit after the cleaning and they told me no problem. So I ordered one. Today we had to Haden & Andrew come to clean the duct system and they were great. When they arrived I reminded them of the bulb they had agreed to plug in. After the cleaning, they were to mist the ducts with a machine to kill anything bad left in the ducts. Unfortunately the machine used to spray this mist would not power on so they called the office to find out what to do. Afterwards I was told they would need to come back when they got the machine working and they also were told to charge me $65 to change the light bulb. After buying a new unit, a cancelation and rescheduled appointment due to broken equipment, incorrect evaluation of a leak, crooked hole in my wall I told them no to the $65 charge and took my 75 year old bottom to the attic an replaced the bulb in less than five minutes. I felt insulted. And now we wait again for the sprayer to be fixed and them to return to finish this service. The best part of the visit today was Haden and Andrew, they were great guys, answered questions and worked with me to move my dogs and cat out of the way, they did good work and I appreciated them. At present, we are still waiting to get them back to spray the ducts, it is important to us as we have our daughters and children here and we have all experienced upper respiratory and sinus problems as well Asthma recently. I feel if anything a discount should have been offered due to all the trouble it has been getting this partially done.

Their office texted me when my first choice plumber was booked up previously. Eddie came out the…read morenext day, fixed my faucet and fixed the seal/washer on a pipe underneath the kitchen sink, stopping the water leakage. Eddie was friendly and polite, diagnosed the problem right away and fixed everything to my liking. I definitely recommend Pronto Heating & Air Conditioning.

Interstate put in our HVAC unit in 2012 and have continued to use them and also referred a relative…read moreto them. Yesterday, however, made me feel good about humanity again. We had a leak from the drain hose and Brandon came and took care of everything!! He resloped the unit, shop vac'd up the wet insulation, carried the shop vac down from the attic, dumped it in the trash, carried the fan up there and plugged it in and also got a contractor out here to fix the ceiling drywall as soon as possible! I thought I would have to fight the company on fixing the ceiling but...nope!! How many people do you know that would go beyond the call of duty? The company is very lucky to have such a conscientious former military guy working for them!! Brandon...job well done!!

These guys are a class act. My AC went out last night, so in the morning I called Interstate and…read morethey had someone out within an hour. Technician Jason was friendly, courteous, and professional. He solved my problem (bad capacitor) quickly and explained my options for repair. It was a great experience all around. I will definitely be using them again.

They do a great job. Honest, on-time, great advice. We'll never use another AC firm again!read more

This appears to be a family owned business with excellent management. They diagnose problems…read morequickly and get the repairs completed for a very reasonable price. I have used this company since 2006. Excellent company and highly recommend!

We had a new ac unit installed and financed through their company. The service was fantastic as…read morewell as the excellent installation service. There was a problem with the weight of the unit weighing down my kitchen ceiling and busting the sheet rock. They also had to remove my attic door and make the space bigger to get the unit in. They said they would fix it. The financing was easy and they worked with me to find the right fit. The prices are reasonable as well. Thank you, Zack, Carly, Derek and all the technicians that worked on my new a/c!! It is beautiful!

Colton, I need you to understand why I am still extremely upset about how today was handled…read more When we spoke Wednesday, you asked what you could do to make this right. I specifically told you I was NOT looking for free service. I said maybe a discount would be appropriate, and you told me more than once, "Don't worry about the money." I took you at your word. I removed my Google, Yelp, Facebook and Instagram reviews, and I responded to the BBB complaint saying that the owner had contacted me and was working to resolve the situation. Then your technicians came today. They thoroughly inspected the system and did a good job. But they presented me with the FULL PRICE, discussed that price with me, and had me sign an estimate without one word acknowledging what you and I had discussed. I then spent roughly an hour and a half believing that, after everything that happened Wednesday and everything you told me, I was once again going to have to fight with your company to get you to follow through. When I finally made them call you, your explanation was: "I didn't want them knowing anything" because you wanted them to go through the normal process and you wanted to "make sure Rocky was doing his thing on point." Do you understand how backwards that was from my perspective? This was not the appointment to secretly test your normal process or see whether an employee was "doing his thing on point." This was a customer-recovery visit after a serious breakdown in trust. Your job as the owner was to make absolutely certain this visit went smoothly. If you wanted the technicians to diagnose the problem independently, fine. You still could have handled the customer side separately. Before I was asked to sign a full-price estimate, somebody should have said, "Aaron, this is the normal price, but we spoke with the owner and there will be an adjustment because of what happened Wednesday." That one sentence would have changed the entire experience. Instead, I had to bring up your promise myself AFTER the work was completed. Only then did they call you. Only then did the price change. And ultimately you told them not to charge me anything. I appreciate that you made the service free, but I need you to understand something: I NEVER ASKED FOR FREE SERVICE. This was never about getting something for free. I wanted your company to demonstrate that it understood what went wrong, took responsibility for it, communicated internally, and could complete one service call without requiring me to fight for what I had already been promised. Instead, I lost another part of my day dealing with this, got angry again, had another confrontation in my own house, and once again had to tell your people to leave. Your technicians themselves were respectful and did a thorough job. I told them that directly and even shook the technician's hand before he left. My problem is with how YOU chose to manage this recovery. You said, "That's not how I wanted it to happen. I wanted them to call me after they finished." But that is exactly the problem. By the time they finished, I had already been presented with and signed the full-price estimate. I was the only person standing there who knew you had promised an accommodation. You created completely unnecessary uncertainty during a visit whose entire purpose should have been restoring trust. Free service afterward does not undo that. I wanted this resolved today. I genuinely did. I gave your company another opportunity because I respected the way you spoke to me Wednesday and believed you were going to make this right. That is why I am so disappointed with how you chose to handle it. Laurel, that explanation is exactly the problem. Colton told me directly that he intentionally kept the technicians in the dark because he wanted to "see how we roll" and "make sure Rocky was doing his thing on point." This was supposed to be a customer-recovery visit after your company had already lost my trust. It was not the appropriate time to use my home and my service call as a test of your internal processes or employees. If anything, this was the appointment where management should have communicated MORE, not less, and made absolutely certain everything went smoothly. And calling this simply a problem with "how the pricing was communicated" minimizes what actually happened. I was intentionally left unaware of how the promised accommodation would be handled, signed the normal estimate, and sat for approximately 90 minutes believing I was going to have to fight about this all over again. The free repair was appreciated, but I never asked for free service. I wanted competent communication, accountability, and a follow-up visit that actually restored my confidence. Unfortunately, the way management chose to handle it accomplished the exact opposite.

Brad Miller went above the call of duty to help repairing n…read moreMy heat and air unit. I highly recommend Patriot for service or new installation. Thanks again for a great timely service.

Absolutely amazing. Alan the GM and his son showed up after hours, (because all of his crews were…read moreout on other jobs still) in the middle of the worst snowstorm in years,, and stayed till 10pm fixing our heater. And we weren't even his last stop! I cannot recommend these guys enough! I had called 4 other companies before I found these guys and none were willing to get out in the storm. We will never use anyone else!

Great company and Tony is the man he completely took care of us. Professional service and…read moretrustworthy.

Tony came out and not only fixed the problem within 20 mins, but was so very kind and reasonable on…read morepricing. Very detailed and will be using them again for maintenance in the future.

These guys are great. Fast reliable and honest. Another company came and were finding services…read morebeyond my needs. Hardins was highly recommended by a contractor whom I trust totally, and he was 100% correct. They are right on, did what I needed, and were honest and explained the whole thing to me in plain English. I will use them from now on and highly recommend them.

Hardin's was great, they quickly diagnosed and fixed the issue with my heater, taking care of the…read morewarranty side of things on my behalf. Everyone was very friendly and knowledgeable from the office staff to the technician on site.

This is a horrible company. They are either completely incompetent or crooked, maybe both…read more My wife signed up for a seasonal system inspection, paid over $600 and they did nothing. They said they changed the air filters, they did nothing. A month later we called them back to check a non functioning heater. Three trips and 1000.00 and it still didn't work. We called Americare, one of their competitors, they fixed the problem in 5 minutes and for $200. They are the ones that showed us that none of the filters had been changed. Beware of using Alameda, they are ripoff artists.

Good luck if you use Alameda Heat and Air. They came out and looked at my unit, said the part it…read moreneeded was $1800 and needed to be ordered. I said ok, go ahead. One week later I call to see where the part is, and I am told they don't know they would check with the manufacture and call me back, 3 hours later no call so I call them. I was told " we don't know where the part is and neither does the manufacture". I told them to cancel it and called Norman heat and air. They were here within 30 minutes and hot it up and running within 2 days. I understand Alameda Heat and Air is under new ownership. If this is how they do business, they won't be in business long. HORRIBLE CUSTOMER SERVICE.I would bet their positive reviews are from family members.